Originally posted by Kuinn

Second, they dont have a forum up, for the same reason I wouldnt have forum up for the couple of first weeks after launch, massive trolling and abuse of the forums taking a huge amount of resources to maintain and to moderate, endless hater vs. fanboy total war threads, having very little actual help or usefulness for customers, just like in every mmorpg launch ever. Just a guess.

Well it's all well and good to avoid user conflict etc., but what about technical support?  Where are we supposed to go for that? It seems to me they just need to hire some temps.

Originally posted by kevjards

Originally posted by Kuinn

Originally posted by Sheepduck

Originally posted by Gaborik
In those " 6 hrs" our gem sales decreased so we have decided to take down the AH for another week to sucker you into buying more gems. Thats what they mean right?

I've been enjoying the game since the head start began but I do find it funny that throughout the bugs and trading post problems that the gem store has been going without a hitch, gotta make that money

 

Or if we look at it putting the conspiracies aside, the regular AH has a ton more demand from players meaning it's under tremendous load and spam, unlike the gem store that only some people use, and even then the gem store has been reported to have hiccups and freezings too. Also they must be on different servers and under additional protection when it comes to gem store since it uses cred card info. Just maybe.

no different than any other mmo..most have their AH up well before and sorted..even TSW had theres up..although there was a time delay on some items..has for the credit card stuff..it should be on a seperate secure server..what gets me is if they can make the credit card shit so secure why cant they use that stuff for account info..tbh i aint got a fuckin clue how it works ...great game though..gt feel for the guys gettin hacked or being billed 3 times for gems.personally i dont purchase out of these cash shops,never have,never will.

Yeah I assumed that the AH would work, but then I heard it's across the whole game and not just your home server, so that must have been a lot more hammering on the AH system than anyone anticipated. They should have tested it properly, like everything else, but it makes more sense that it's not working since it's across the game and not just your server like in almost every other mmorpg. If it would be just on your own server I bet it would work. Or maybe it's the conspiracy afterall, who knows, UFO's and shit, cant prove they dont exist so.

Originally posted by Eir_S

Originally posted by Kuinn

Second, they dont have a forum up, for the same reason I wouldnt have forum up for the couple of first weeks after launch, massive trolling and abuse of the forums taking a huge amount of resources to maintain and to moderate, endless hater vs. fanboy total war threads, having very little actual help or usefulness for customers, just like in every mmorpg launch ever. Just a guess.

Well it's all well and good to avoid user conflict etc., but what about technical support?  Where are we supposed to go for that? It seems to me they just need to hire some temps.

Good point on the technical support part, didnt even think about it since I've never had the need for it. Maybe they're just lazy afterall.

Originally posted by Kuinn

Originally posted by Gaborik

Originally posted by Kuinn

Originally posted by Sheepduck

Originally posted by Gaborik
In those " 6 hrs" our gem sales decreased so we have decided to take down the AH for another week to sucker you into buying more gems. Thats what they mean right?

I've been enjoying the game since the head start began but I do find it funny that throughout the bugs and trading post problems that the gem store has been going without a hitch, gotta make that money

 

Or if we look at it putting the conspiracies aside, the regular AH has a ton more demand from players meaning it's under tremendous load and spam, unlike the gem store that only some people use, and even then the gem store has been reported to have hiccups and freezings too. Also they must be on different servers and under additional protection when it comes to gem store since it uses cred card info. Just maybe.

 

If that is true please explain why they cant manage a simple forum. When you start connecting the dots it all starts to add up and not their favor.

 

First of all, you dont think that's possible what I said? Really not even a small chance? That the standard AH is under a shitton of more load and on a different hardware?

 

Second, they dont have a forum up, for the same reason I wouldnt have forum up for the couple of first weeks after launch, massive trolling and abuse of the forums taking a huge amount of resources to maintain and to moderate, endless hater vs. fanboy total war threads, having very little actual help or usefulness for customers, just like in every mmorpg launch ever. Just a guess.

Originally posted by Eir_S

Originally posted by Kuinn

Second, they dont have a forum up, for the same reason I wouldnt have forum up for the couple of first weeks after launch, massive trolling and abuse of the forums taking a huge amount of resources to maintain and to moderate, endless hater vs. fanboy total war threads, having very little actual help or usefulness for customers, just like in every mmorpg launch ever. Just a guess.

Well it's all well and good to avoid user conflict etc., but what about technical support?  Where are we supposed to go for that? It seems to me they just need to hire some temps.

This ^.

It really is looking like they just don't have a good support pipeline setup for this game. And yes, they probably need to work on getting some temps asap. Otherwise the CS people that they do have are going to get burnt out and cranky (if they aren't already), trying to fight such an uphill battle. It's really not fair to the CS they already have.

- That said, I'm glad the OP posted the link. If anyone hasn't checked it out yet, you may want to make sure that any tickets you've submitted are submitted how they seem to want them. I submitted a ticket a couple days ago, but sadly it's not labelled in exactly the way they are prioritizing them. So, I created a new one, and now get to wait 2 more days! to get a response. Joy.

Yea, unlock the trading post when there is known account hacking to be going on.

That would be SUCH a fun time getting all those tickets (and having to sort through the fake ones).

Seems to me like they are fixing the bigger problems first and with great care.

Originally posted by Gaborik

Originally posted by Kuinn

Originally posted by Gaborik

Originally posted by Kuinn

Originally posted by Sheepduck

Originally posted by Gaborik
In those " 6 hrs" our gem sales decreased so we have decided to take down the AH for another week to sucker you into buying more gems. Thats what they mean right?

I've been enjoying the game since the head start began but I do find it funny that throughout the bugs and trading post problems that the gem store has been going without a hitch, gotta make that money

 

Or if we look at it putting the conspiracies aside, the regular AH has a ton more demand from players meaning it's under tremendous load and spam, unlike the gem store that only some people use, and even then the gem store has been reported to have hiccups and freezings too. Also they must be on different servers and under additional protection when it comes to gem store since it uses cred card info. Just maybe.

 

If that is true please explain why they cant manage a simple forum. When you start connecting the dots it all starts to add up and not their favor.

 

First of all, you dont think that's possible what I said? Really not even a small chance? That the standard AH is under a shitton of more load and on a different hardware?

 

Second, they dont have a forum up, for the same reason I wouldnt have forum up for the couple of first weeks after launch, massive trolling and abuse of the forums taking a huge amount of resources to maintain and to moderate, endless hater vs. fanboy total war threads, having very little actual help or usefulness for customers, just like in every mmorpg launch ever. Just a guess.

 

You give me one example of any other MMO that didnt have a AH or a forum in the 1st week. Its not acceptable in this day and age to release a game not finished. I understand the fanbois can try and brush these under the table, but in a month when everyone starts to realize there is no endgame or what they do have is broken the $#$@ will hit the fan.

You give me an example of an MMO in this day in age that had 400k people on AT THE SAME TIME just mere hours after launch (at midnight pacific), with a TP that's across every server. 

Originally posted by Gaborik

Originally posted by Kuinn

Originally posted by Gaborik

Originally posted by Kuinn

Originally posted by Sheepduck

Originally posted by Gaborik
In those " 6 hrs" our gem sales decreased so we have decided to take down the AH for another week to sucker you into buying more gems. Thats what they mean right?

I've been enjoying the game since the head start began but I do find it funny that throughout the bugs and trading post problems that the gem store has been going without a hitch, gotta make that money

 

Or if we look at it putting the conspiracies aside, the regular AH has a ton more demand from players meaning it's under tremendous load and spam, unlike the gem store that only some people use, and even then the gem store has been reported to have hiccups and freezings too. Also they must be on different servers and under additional protection when it comes to gem store since it uses cred card info. Just maybe.

 

If that is true please explain why they cant manage a simple forum. When you start connecting the dots it all starts to add up and not their favor.

 

First of all, you dont think that's possible what I said? Really not even a small chance? That the standard AH is under a shitton of more load and on a different hardware?

 

Second, they dont have a forum up, for the same reason I wouldnt have forum up for the couple of first weeks after launch, massive trolling and abuse of the forums taking a huge amount of resources to maintain and to moderate, endless hater vs. fanboy total war threads, having very little actual help or usefulness for customers, just like in every mmorpg launch ever. Just a guess.

 

You give me one example of any other MMO that didnt have a AH or a forum in the 1st week. Its not acceptable in this day and age to release a game not finished. I understand the fanbois can try and brush these under the table, but in a month when everyone starts to realize there is no endgame or what they do have is broken the $#$@ will hit the fan.

Well most if not all mmorpgs I've played had AH based on your current server, while in GW2 it is the same AH across all the servers, meaning it blows up if they didnt prepare well enough. Even so, the AH often bugs on launch, recent example is TOR, they had realm based AH's like most mmorpgs and in the start it was almost impossible if not impossible to use it. Sure it was "up" but it was unusable.

I expect to have massive problems on every mmorpg launch the next ten to twenty years also, when Blizzard launches Titan I promise it will be full of this same crap on launch weeks like every single mmorpg because of the very basic nature of mmorpgs, hundreds of thousands of people "attacking" the servers and services.

Originally posted by stayBlind

Yea, unlock the trading post when there is known account hacking to be going on.

That would be SUCH a fun time getting all those tickets (and having to sort through the fake ones).

Seems to me like they are fixing the bigger problems first and with great care.

There is only so much they can do. They have an email authentication system, if you choose to use it. However, it's also your responsibility to use an email and password that you dont' have tied to other MMOs. It's not Anet being hacked, it's the end-user who either already had their email/password in some database from other MMOs, or had some preexisting maleware installed on their end. 

Originally posted by bookworm438

Originally posted by Gaborik

Originally posted by Kuinn

Originally posted by Gaborik

Originally posted by Kuinn

Originally posted by Sheepduck

Originally posted by Gaborik
In those " 6 hrs" our gem sales decreased so we have decided to take down the AH for another week to sucker you into buying more gems. Thats what they mean right?

I've been enjoying the game since the head start began but I do find it funny that throughout the bugs and trading post problems that the gem store has been going without a hitch, gotta make that money

 

Or if we look at it putting the conspiracies aside, the regular AH has a ton more demand from players meaning it's under tremendous load and spam, unlike the gem store that only some people use, and even then the gem store has been reported to have hiccups and freezings too. Also they must be on different servers and under additional protection when it comes to gem store since it uses cred card info. Just maybe.

 

If that is true please explain why they cant manage a simple forum. When you start connecting the dots it all starts to add up and not their favor.

 

First of all, you dont think that's possible what I said? Really not even a small chance? That the standard AH is under a shitton of more load and on a different hardware?

 

Second, they dont have a forum up, for the same reason I wouldnt have forum up for the couple of first weeks after launch, massive trolling and abuse of the forums taking a huge amount of resources to maintain and to moderate, endless hater vs. fanboy total war threads, having very little actual help or usefulness for customers, just like in every mmorpg launch ever. Just a guess.

 

You give me one example of any other MMO that didnt have a AH or a forum in the 1st week. Its not acceptable in this day and age to release a game not finished. I understand the fanbois can try and brush these under the table, but in a month when everyone starts to realize there is no endgame or what they do have is broken the $#$@ will hit the fan.

You give me an example of an MMO in this day in age that had 400k people on AT THE SAME TIME just mere hours after launch (at midnight pacific), with a TP that's across every server. 

Originally posted by Gaborik
You give me one example of any other MMO that didnt have a AH or a forum in the 1st week. Its not acceptable in this day and age to release a game not finished. I understand the fanbois can try and brush these under the table, but in a month when everyone starts to realize there is no endgame or what they do have is broken the $#$@ will hit the fan.

Honestly, if people wanted endgame, I would think they would just go to the game that has traditional endgame (WoW and everything before and after that copies it), instead of trying to force a square peg (traditional) onto a round hole (GW2) . Of course, if ArenaNet somehow manages to change shape of the square peg to fit their game's base design, then it might not be an issue.

Originally posted by stayBlind

Yea, unlock the trading post when there is known account hacking to be going on.

That would be SUCH a fun time getting all those tickets (and having to sort through the fake ones).

Seems to me like they are fixing the bigger problems first and with great care.

That would be a good reason and if it were a true reason it would serve Guild Wars 2 well if they put that information up in an official 1st party place. 

Originally posted by Gaborik

Originally posted by bookworm438

Originally posted by Gaborik

Originally posted by Kuinn

Originally posted by Gaborik

Originally posted by Kuinn

Originally posted by Sheepduck

Originally posted by Gaborik
In those " 6 hrs" our gem sales decreased so we have decided to take down the AH for another week to sucker you into buying more gems. Thats what they mean right?

I've been enjoying the game since the head start began but I do find it funny that throughout the bugs and trading post problems that the gem store has been going without a hitch, gotta make that money

 

Or if we look at it putting the conspiracies aside, the regular AH has a ton more demand from players meaning it's under tremendous load and spam, unlike the gem store that only some people use, and even then the gem store has been reported to have hiccups and freezings too. Also they must be on different servers and under additional protection when it comes to gem store since it uses cred card info. Just maybe.

 

If that is true please explain why they cant manage a simple forum. When you start connecting the dots it all starts to add up and not their favor.

 

First of all, you dont think that's possible what I said? Really not even a small chance? That the standard AH is under a shitton of more load and on a different hardware?

 

Second, they dont have a forum up, for the same reason I wouldnt have forum up for the couple of first weeks after launch, massive trolling and abuse of the forums taking a huge amount of resources to maintain and to moderate, endless hater vs. fanboy total war threads, having very little actual help or usefulness for customers, just like in every mmorpg launch ever. Just a guess.

 

You give me one example of any other MMO that didnt have a AH or a forum in the 1st week. Its not acceptable in this day and age to release a game not finished. I understand the fanbois can try and brush these under the table, but in a month when everyone starts to realize there is no endgame or what they do have is broken the $#$@ will hit the fan.

You give me an example of an MMO in this day in age that had 400k people on AT THE SAME TIME just mere hours after launch (at midnight pacific), with a TP that's across every server. 

 

Easy SWTOR and so will Panda had/will have millions about the cross server thing if you dont know how to do why try it?

Neither has a trading post that's available across every server. The trading post there is limited to your server. Guild Wars 2 trading post is global. 

Not to mentoin that Panda is an expansion, meaning Blizzard has had 8 years to flesh out their ah to handle extra load. 

Originally posted by stayBlind

Yea, unlock the trading post when there is known account hacking to be going on.

That would be SUCH a fun time getting all those tickets (and having to sort through the fake ones).

Seems to me like they are fixing the bigger problems first and with great care.

Originally posted by bookworm438

Originally posted by Gaborik

Originally posted by bookworm438

Originally posted by Gaborik

Originally posted by Kuinn

Originally posted by Gaborik

Originally posted by Kuinn

Originally posted by Sheepduck

Originally posted by Gaborik
In those " 6 hrs" our gem sales decreased so we have decided to take down the AH for another week to sucker you into buying more gems. Thats what they mean right?

I've been enjoying the game since the head start began but I do find it funny that throughout the bugs and trading post problems that the gem store has been going without a hitch, gotta make that money

 

Or if we look at it putting the conspiracies aside, the regular AH has a ton more demand from players meaning it's under tremendous load and spam, unlike the gem store that only some people use, and even then the gem store has been reported to have hiccups and freezings too. Also they must be on different servers and under additional protection when it comes to gem store since it uses cred card info. Just maybe.

 

If that is true please explain why they cant manage a simple forum. When you start connecting the dots it all starts to add up and not their favor.

 

First of all, you dont think that's possible what I said? Really not even a small chance? That the standard AH is under a shitton of more load and on a different hardware?

 

Second, they dont have a forum up, for the same reason I wouldnt have forum up for the couple of first weeks after launch, massive trolling and abuse of the forums taking a huge amount of resources to maintain and to moderate, endless hater vs. fanboy total war threads, having very little actual help or usefulness for customers, just like in every mmorpg launch ever. Just a guess.

 

You give me one example of any other MMO that didnt have a AH or a forum in the 1st week. Its not acceptable in this day and age to release a game not finished. I understand the fanbois can try and brush these under the table, but in a month when everyone starts to realize there is no endgame or what they do have is broken the $#$@ will hit the fan.

You give me an example of an MMO in this day in age that had 400k people on AT THE SAME TIME just mere hours after launch (at midnight pacific), with a TP that's across every server. 

 

Easy SWTOR and so will Panda had/will have millions about the cross server thing if you dont know how to do why try it?

Neither has a trading post that's available across every server. The trading post there is limited to your server. Guild Wars 2 trading post is global. 

Not to mentoin that Panda is an expansion, meaning Blizzard has had 8 years to flesh out their ah to handle extra load. 

Originally posted by Gaborik

Originally posted by stayBlind

Yea, unlock the trading post when there is known account hacking to be going on.

That would be SUCH a fun time getting all those tickets (and having to sort through the fake ones).

Seems to me like they are fixing the bigger problems first and with great care.

 

Oh another good excuse...why cant you admit they failed at parts of their game. AH, forums, broken endgame/lack therof, lag, poor customer service and poor network security.

lag -- Very little lag whatsoever, and only when they are doing maintenance.

AH -- They've kept us updated.

Forums -- They've kept us updated.

Broken endgame -- I've only seen one post on endgame, and have seen no other posts regarding endgame yet. 

Poor customer service -- When your bombarded with thousands of tickets, and people not follow directions when submitting tickets (i.e. bumping/submitting new tickets), of course it's going to take a while. After the initial influx of users is done, response time should be better.

Network security -- There have been no security breaches on Anet's part. All hacked accounts are due to players using email/passwords that they use for other MMOs. Remember battle.net was recently hacked, with many account emails/passwords stolen. Those that are being hacked are using account emails and passwords tied to other services, or they have preexisting maleware on their computer.

Originally posted by Gaborik

Originally posted by bookworm438

Originally posted by Gaborik

Originally posted by bookworm438

Originally posted by Gaborik

Originally posted by Kuinn

Originally posted by Gaborik

Originally posted by Kuinn

Originally posted by Sheepduck

Originally posted by Gaborik
In those " 6 hrs" our gem sales decreased so we have decided to take down the AH for another week to sucker you into buying more gems. Thats what they mean right?

I've been enjoying the game since the head start began but I do find it funny that throughout the bugs and trading post problems that the gem store has been going without a hitch, gotta make that money

 

Or if we look at it putting the conspiracies aside, the regular AH has a ton more demand from players meaning it's under tremendous load and spam, unlike the gem store that only some people use, and even then the gem store has been reported to have hiccups and freezings too. Also they must be on different servers and under additional protection when it comes to gem store since it uses cred card info. Just maybe.

 

If that is true please explain why they cant manage a simple forum. When you start connecting the dots it all starts to add up and not their favor.

 

First of all, you dont think that's possible what I said? Really not even a small chance? That the standard AH is under a shitton of more load and on a different hardware?

 

Second, they dont have a forum up, for the same reason I wouldnt have forum up for the couple of first weeks after launch, massive trolling and abuse of the forums taking a huge amount of resources to maintain and to moderate, endless hater vs. fanboy total war threads, having very little actual help or usefulness for customers, just like in every mmorpg launch ever. Just a guess.

 

You give me one example of any other MMO that didnt have a AH or a forum in the 1st week. Its not acceptable in this day and age to release a game not finished. I understand the fanbois can try and brush these under the table, but in a month when everyone starts to realize there is no endgame or what they do have is broken the $#$@ will hit the fan.

You give me an example of an MMO in this day in age that had 400k people on AT THE SAME TIME just mere hours after launch (at midnight pacific), with a TP that's across every server. 

 

Easy SWTOR and so will Panda had/will have millions about the cross server thing if you dont know how to do why try it?

Neither has a trading post that's available across every server. The trading post there is limited to your server. Guild Wars 2 trading post is global. 

Not to mentoin that Panda is an expansion, meaning Blizzard has had 8 years to flesh out their ah to handle extra load. 

 

I know they dont and GW2 shouldnt have either since they clearly are over their heads.

Or it could be that Anet is attempting something rarely done before in a AAA MMO, and they underestimated the load. If we stay in this mindset of "doesn't work on first time, go back to old ways", nothing will ever advance. If Anet didn't have such a high concurrency, I'm betting the TP would work great. 

Originally posted by Gaborik

Originally posted by bookworm438

Originally posted by Gaborik

Originally posted by bookworm438

Originally posted by Gaborik

Originally posted by Kuinn

Originally posted by Gaborik

Originally posted by Kuinn

Originally posted by Sheepduck

(...)

Neither has a trading post that's available across every server. The trading post there is limited to your server. Guild Wars 2 trading post is global. 

Not to mentoin that Panda is an expansion, meaning Blizzard has had 8 years to flesh out their ah to handle extra load. 

 

I know they dont and GW2 shouldnt have either since they clearly are over their heads.

I would actually prefer server-locked trading posts and gem-for-gold system since it would be another major form in which a server would cooperate other than through PvP in World vs World. It would also solve my gripe with the gem for gold system since then selling gems will just mean that the gold stays within your server which would make it ok.

"You get what you pay for". Isn't that what they say ? 

Seriously, I wouldn't expect any good customer service from Anet. After all, they are fully owned by NCSoft, and from my personal past experience with them in CoH, TR, and Lineage 2, I'd never pick up any other title from this publisher.

Good thing is I thoroughly played GW2 in BWEs  and I consider the game to be extremely mediocre, so passing on this title was an easy thing to do.