http://wiki.guildwars2.com/wiki/Game_status_updates

Highlights:

Hacked Accounts

Our customer support team is prioritizing tickets from customers with hacked accounts or who are otherwise blocked from logging into the game. If your account was hacked, please follow these instructions for submitting a ticket, to make sure that your ticket is correctly prioritized and to make sure you're submitting all the information we need to restore your access.

 

For hacked accounts, expect a response within 72 hours. As of this writing we're working on tickets submitted August 30. If you submitted a hacked account ticket on August 29 or earlier, and haven't received a response yet, your ticket may not be correctly prioritized. In that case, please submit a new ticket using the above instructions, and in the title write, "Hacked Account - Ticket submitted August 2x - Ticket number xxxxxx-xxxxxx" (fill in the date and ticket number), and we will prioritize your existing (August 29 or earlier) ticket."

 

We're periodically opening the Trading Post for testing. This morning it was open to all players for six hours. As of this writing, the Trading Post is offline so we can apply further bug fixes and performance improvements.

This morning during testing, some users purchased items and didn't immediately receive them, or sold items and didn't immediately receive the gold. We do have record of these transactions and are working on completing them. Check the "pick up" tab on your commerce panel to see if your transaction has completed.

 

 

Originally posted by Gaborik
In those " 6 hrs" our gem sales decreased so we have decided to take down the AH for another week to sucker you into buying more gems. Thats what they mean right?

I've been enjoying the game since the head start began but I do find it funny that throughout the bugs and trading post problems that the gem store has been going without a hitch, gotta make that money

No word on the official forums yet? It's 2012, it's really not that hard to host a forum.

Originally posted by Sheepduck

Originally posted by Gaborik
In those " 6 hrs" our gem sales decreased so we have decided to take down the AH for another week to sucker you into buying more gems. Thats what they mean right?

I've been enjoying the game since the head start began but I do find it funny that throughout the bugs and trading post problems that the gem store has been going without a hitch, gotta make that money

Yes, just weird, the CS or gem store have been up since day one

I noticed the gem store been up the whole time also.

Originally posted by Krytycal

No word on the official forums yet? It's 2012, it's really not that hard to host a forum.

Follow the link I posted. Yes there is information on official forums. 

"

Forums

Our most important priority at the moment is to ensure that the game runs stably and flawlessly. So as to not create additional demand on our infrastructure and on our programming team, we made the decision not to open the forums until the initial mass influx of players has calmed down a bit."

Originally posted by bookworm438

Originally posted by Krytycal

No word on the official forums yet? It's 2012, it's really not that hard to host a forum.

Follow the link I posted. Yes there is information on official forums. 

"

Forums

Our most important priority at the moment is to ensure that the game runs stably and flawlessly. So as to not create additional demand on our infrastructure and on our programming team, we made the decision not to open the forums until the initial mass influx of players has calmed down a bit."

They had perfectly functional forums for BWEs and stress tests with massive influx of players too. It's not like they need programmers to code new forums, or lack "overflow" servers. Whatever reason they chose not to open them, it's a shame because official forums go a long way in helping helping people find answers to their problems instead of googling and having to go to 10 different forums to look for solutions.

I guess it's a good thing their Costumer Service is on top of things.

I kid.

Originally posted by bcbully
WTB a customer service number like everyother AAA mmo has.

Since only 10 folks play that other AAA mmo they have more cs reps then players

Originally posted by Baddogbill

Originally posted by bcbully
WTB a customer service number like everyother AAA mmo has.

Since only 10 folks play that other AAA mmo they have more cs reps then players

You talking about WoW?

Originally posted by bcbully
WTB a customer service number like everyother AAA mmo has.

It didn't help my friend with SWTOR.  He got "Indians who didn't know shit about the game".

Originally posted by Krytycal

Originally posted by bookworm438

Originally posted by Krytycal

No word on the official forums yet? It's 2012, it's really not that hard to host a forum.

Follow the link I posted. Yes there is information on official forums. 

"

Forums

Our most important priority at the moment is to ensure that the game runs stably and flawlessly. So as to not create additional demand on our infrastructure and on our programming team, we made the decision not to open the forums until the initial mass influx of players has calmed down a bit."

They had perfectly functional forums for BWEs and stress tests with massive influx of players too. It's not like they programmers to code new forums, or lack "overflow" servers. Whatever reason they chose not to open them, it's a shame because official forums go a long way in helping helping people find answers to their problems instead of googling and having to go to 10 different forums to look for solutions.

I guess it's a good thing their Costumer Service is on top of things.

 

 

 

 

I kid.

The just dont want people talking about all the real problems that the game have in their website, if people know the truth, maybe they wont buy the game.

Originally posted by bookworm438

Originally posted by Krytycal

No word on the official forums yet? It's 2012, it's really not that hard to host a forum.

Follow the link I posted. Yes there is information on official forums. 

"

Forums

Our most important priority at the moment is to ensure that the game runs stably and flawlessly. So as to not create additional demand on our infrastructure and on our programming team, we made the decision not to open the forums until the initial mass influx of players has calmed down a bit."

Originally posted by hikaru77

Originally posted by Krytycal

Originally posted by bookworm438

Originally posted by Krytycal

No word on the official forums yet? It's 2012, it's really not that hard to host a forum.

Follow the link I posted. Yes there is information on official forums. 

"

Forums

Our most important priority at the moment is to ensure that the game runs stably and flawlessly. So as to not create additional demand on our infrastructure and on our programming team, we made the decision not to open the forums until the initial mass influx of players has calmed down a bit."

They had perfectly functional forums for BWEs and stress tests with massive influx of players too. It's not like they programmers to code new forums, or lack "overflow" servers. Whatever reason they chose not to open them, it's a shame because official forums go a long way in helping helping people find answers to their problems instead of googling and having to go to 10 different forums to look for solutions.

I guess it's a good thing their Costumer Service is on top of things.

 

 

 

 

I kid.

The just dont want people talking about all the real problems that the game have in their website, if people know the truth, maybe they wont buy the game.

If they only keep the forum open to current customers, they would avoid the problem with potential future ones.

Originally posted by Sheepduck

Originally posted by Gaborik
In those " 6 hrs" our gem sales decreased so we have decided to take down the AH for another week to sucker you into buying more gems. Thats what they mean right?

I've been enjoying the game since the head start began but I do find it funny that throughout the bugs and trading post problems that the gem store has been going without a hitch, gotta make that money

Or if we look at it putting the conspiracies aside, the regular AH has a ton more demand from players meaning it's under tremendous load and spam, unlike the gem store that only some people use, and even then the gem store has been reported to have hiccups and freezings too. Also they must be on different servers and under additional protection when it comes to gem store since it uses cred card info. Just maybe.

Originally posted by Eir_S

Originally posted by bcbully
WTB a customer service number like everyother AAA mmo has.

It didn't help my friend with SWTOR.  He got "Indians who didn't know shit about the game".

They outsourced their customer service?

Originally posted by Kuinn

Originally posted by Sheepduck

Originally posted by Gaborik
In those " 6 hrs" our gem sales decreased so we have decided to take down the AH for another week to sucker you into buying more gems. Thats what they mean right?

I've been enjoying the game since the head start began but I do find it funny that throughout the bugs and trading post problems that the gem store has been going without a hitch, gotta make that money

 

Or if we look at it putting the conspiracies aside, the regular AH has a ton more demand from players meaning it's under tremendous load and spam, unlike the gem store that only some people use, and even then the gem store has been reported to have hiccups and freezings too. Also they must be on different servers and under additional protection when it comes to gem store since it uses cred card info. Just maybe.

Originally posted by Kuinn

Originally posted by Sheepduck

Originally posted by Gaborik
In those " 6 hrs" our gem sales decreased so we have decided to take down the AH for another week to sucker you into buying more gems. Thats what they mean right?

I've been enjoying the game since the head start began but I do find it funny that throughout the bugs and trading post problems that the gem store has been going without a hitch, gotta make that money

 

Or if we look at it putting the conspiracies aside, the regular AH has a ton more demand from players meaning it's under tremendous load and spam, unlike the gem store that only some people use, and even then the gem store has been reported to have hiccups and freezings too. Also they must be on different servers and under additional protection when it comes to gem store since it uses cred card info. Just maybe.

no different than any other mmo..most have their AH up well before and sorted..even TSW had theres up..although there was a time delay on some items..has for the credit card stuff..it should be on a seperate secure server..what gets me is if they can make the credit card shit so secure why cant they use that stuff for account info..tbh i aint got a fuckin clue how it works ...great game though..gt feel for the guys gettin hacked or being billed 3 times for gems.personally i dont purchase out of these cash shops,never have,never will.

Originally posted by Gaborik

Originally posted by Kuinn

Originally posted by Sheepduck

Originally posted by Gaborik
In those " 6 hrs" our gem sales decreased so we have decided to take down the AH for another week to sucker you into buying more gems. Thats what they mean right?

I've been enjoying the game since the head start began but I do find it funny that throughout the bugs and trading post problems that the gem store has been going without a hitch, gotta make that money

 

Or if we look at it putting the conspiracies aside, the regular AH has a ton more demand from players meaning it's under tremendous load and spam, unlike the gem store that only some people use, and even then the gem store has been reported to have hiccups and freezings too. Also they must be on different servers and under additional protection when it comes to gem store since it uses cred card info. Just maybe.

 

If that is true please explain why they cant manage a simple forum. When you start connecting the dots it all starts to add up and not their favor.

First of all, you dont think that's possible what I said? Really not even a small chance? That the standard AH is under a shitton of more load and on a different hardware?

Second, they dont have a forum up, for the same reason I wouldnt have forum up for the couple of first weeks after launch, massive trolling and abuse of the forums taking a huge amount of resources to maintain and to moderate, endless hater vs. fanboy total war threads, having very little actual help or usefulness for customers, just like in every mmorpg launch ever. Just a guess.