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Guild Wars 2

Guild Wars 2 

General Discussion  » I normally don't complain, but worst communication ever.

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118 posts found
  Fozzik

Novice Member

Joined: 11/21/03
Posts: 543

8/30/12 8:12:35 AM#101


Originally posted by stayBlind
They are also using many avenues of communication that do not require signing up to view....

I just explained that I didn't have to sign up for anything. I added their twitter and facebook feeds to my RSS reader. I was trying to be helpful to others who don't have accounts with those services. ;-)


I'm interested, though. What other avenues are they using besides twitter and facebook? I already have their news feed from the main website in my RSS reader...but if there are more avenues I would be interested in adding them. =)

  stayBlind

Novice Member

Joined: 4/19/06
Posts: 515

8/30/12 8:14:10 AM#102
Originally posted by Fozzik

 


Originally posted by stayBlind
They are also using many avenues of communication that do not require signing up to view....

 

I just explained that I didn't have to sign up for anything. I added their twitter and facebook feeds to my RSS reader. I was trying to be helpful to others who don't have accounts with those services. ;-)


I'm interested, though. What other avenues are they using besides twitter and facebook? I already have their news feed from the main website in my RSS reader...but if there are more avenues I would be interested in adding them. =)

They've been posting quite a bit on www.reddit.com.

Little forum boys with their polished cyber toys: whine whine, boo-hoo, talk talk.

  TwoThreeFour

Apprentice Member

Joined: 3/26/12
Posts: 2149

8/30/12 8:14:27 AM#103
Originally posted by stayBlind
Originally posted by TwoThreeFour
Originally posted by stayBlind
Originally posted by TwoThreeFour
Originally posted by stayBlind
Originally posted by ForumPvP
Originally posted by stayBlind
Originally posted by MaraGossep
The game is great, but the lack of communication via their own website about patches and downtime is slightly annoying.

 

Do you know how to internet?

How did you find your way here?

www.google.com

 

Try Google guild wars 2 problem

about 31 700 000 hits.

How cool is that.

or error code 42 gives 200,000+ hits.

compared to one site.

but its players fault ? they dont know how to Google ?

 

 

No, it's the player's fault because they are too stupid to use logic and common sense instead of whining.

When they do not have forums (with reasoning that they've posted on various sites) where do you think they would post stuff? 

Probably to the popular media sites that THEY LINK TO ON THE LAUNCHER.

 

You people wonder why games hold your hands so much these days and complain day in and day out about it on this site (because people like you are too lazy and stupid to think). 

 

 

Why is "holding a hand" so bad? Because it is patronizing?

I have no problem with 'holding a hand'. I do have a problem with people who complain about how games 'holds their hand', yet they are too lazy to use logic to figure things out themselves (thus forcing the game to 'hold their hand').

Does that work the other way around too? I.e. does it apply to people who embrace Guild Wars 2's stance of being casual-friendly? I mean, according to you, if they want to be consistent, they have then to want Guild Wars 2 to keep on walking on the beaten path, which means that they have to get a forum and keep information flowing through official 1st-party channels.

Yea, which they've stated that they will.

I've never launched a MMO and have never worked with a team of 250+ people on a software product; if ANet says they want to focus resources on the game instead of the forums right now I guess I'll just take their word for it.

They probably are better informed and in a better position to make that call than someone who sits on forums and whines about how ANet runs their company.

 

Their motto used to be "When it is ready", but evidently that isn't the case anymore.They did not have the combination of manpower and proper systems in place to handle this launch smoothly.

 

The flaw is somewhere, either in the management, the programming, the PR, etc. If they thought all these mistakes were unavoidable their PR department could have scored a lot of points if they created a good article showing how these kinds of problems were unavoidable.

  Fozzik

Novice Member

Joined: 11/21/03
Posts: 543

8/30/12 8:20:23 AM#104


Originally posted by stayBlind
They've been posting quite a bit on www.reddit.com.

Oh, yeah. I check that out once in a while. I should probably figure out if there's a way to get just the dev posts in a feed. It's really hard to wade through all the conversations on that site (at least for me).

  SlickShoes

Novice Member

Joined: 3/01/06
Posts: 1040

8/30/12 8:21:28 AM#105
Originally posted by vee41
If anything ArenaNet communication has been A+. Check Their facebook. Twitter. Reddit posts. They are all over communities informing people of what is going even if it just saying "we are working on it".

Couldnt they put something on the launcher or GW2.com that says "updates to the game and updates on current problems will be posted on these third party websites"

They could even just shove a twitter feed up on GW2.com and that would suffice.

  GeezerGamer

Elite Member

Joined: 4/03/12
Posts: 5258

8/30/12 8:23:13 AM#106
Originally posted by stayBlind
Originally posted by Purutzil
Originally posted by Shubawkss
They've been consistently posting updates on Twitter and Facebook - you know, that thing the other 90% of the world uses, and you are trying to be #1 against? Yeah, that thing - yous hould try it sometime.

 So your the type of person that would go "Well 90% of the world has no problem with poverty so the other 10% should get to getting unpoor"

You do realize how bad practice it is to have your news/updates listed off site? Even if you do consider those options, they are so scattered in how they announce stuff and its over-all a mess. They don't even mention those as methods to see whats going on and unless I missed it, there is absolutely nothing about what each patch does. 

The communication on this game is by far one of the worst I've seen. No in game messages (unless your lucky), no news being posted for all to see, no on site information for the users, no links to event help direct them to off site news that they might want to know. I'm sorry, be in denial all you want since you want to desperately love this game and think its the perfect game but its not perfect, nor is ANet handling things perfectly. Such a thing will never happen no matter how much you want to love a game.

No offense, but those "Follow Us" links, appear just like that on the Cat Chow bag of food I feed my cat. It still doesn't tell me why I should go there. It's still not enough. At the very least, they should put a statement there that says, For announcements and updates.........

It's the sad state of the genre. The next big title has as many threads discussing issues with it's business model than issues with the game itself.

  stayBlind

Novice Member

Joined: 4/19/06
Posts: 515

8/30/12 8:24:31 AM#107
Originally posted by GeezerGamer
Originally posted by stayBlind
Originally posted by Purutzil
Originally posted by Shubawkss
They've been consistently posting updates on Twitter and Facebook - you know, that thing the other 90% of the world uses, and you are trying to be #1 against? Yeah, that thing - yous hould try it sometime.

 So your the type of person that would go "Well 90% of the world has no problem with poverty so the other 10% should get to getting unpoor"

You do realize how bad practice it is to have your news/updates listed off site? Even if you do consider those options, they are so scattered in how they announce stuff and its over-all a mess. They don't even mention those as methods to see whats going on and unless I missed it, there is absolutely nothing about what each patch does. 

The communication on this game is by far one of the worst I've seen. No in game messages (unless your lucky), no news being posted for all to see, no on site information for the users, no links to event help direct them to off site news that they might want to know. I'm sorry, be in denial all you want since you want to desperately love this game and think its the perfect game but its not perfect, nor is ANet handling things perfectly. Such a thing will never happen no matter how much you want to love a game.

No offence, but those "Follow Us" links, appear just like that on my Cat Chow bag of Cat Chow. It still doesn't tell me why I should go there. It's still not enough. At the very least, they should put a statement there that says, For announcements and updates.........

"Announcements and updates for the mentally handicapped provided on:"

What do you think companies use social media for?

To make friends and pick up chicks; my bad.

Little forum boys with their polished cyber toys: whine whine, boo-hoo, talk talk.

  Fadedbomb

Spotlight Poster

Joined: 5/19/06
Posts: 2149

8/30/12 8:28:05 AM#108
Originally posted by Shubawkss
They've been consistently posting updates on Twitter and Facebook - you know, that thing the other 90% of the world uses, and you are trying to be #1 against? Yeah, that thing - yous hould try it sometime.

Talk about the minority stating something as fact.

 

No one I know uses Twitter or Facebook, and I've never had an MMO developer use either as their primary form fo communication. It's unprofessional and quite frankly bad all around.

 

If they want to communicate they can do so the proper way with a forum, or announcements page on their website letting us know what's up.

The Theory of Conservative Conservation of Ignorant Stupidity:
Having a different opinion must mean you're a troll.

  Fadedbomb

Spotlight Poster

Joined: 5/19/06
Posts: 2149

8/30/12 8:29:57 AM#109
Originally posted by stayBlind
Originally posted by GeezerGamer
Originally posted by stayBlind
Originally posted by Purutzil
Originally posted by Shubawkss
They've been consistently posting updates on Twitter and Facebook - you know, that thing the other 90% of the world uses, and you are trying to be #1 against? Yeah, that thing - yous hould try it sometime.

 So your the type of person that would go "Well 90% of the world has no problem with poverty so the other 10% should get to getting unpoor"

You do realize how bad practice it is to have your news/updates listed off site? Even if you do consider those options, they are so scattered in how they announce stuff and its over-all a mess. They don't even mention those as methods to see whats going on and unless I missed it, there is absolutely nothing about what each patch does. 

The communication on this game is by far one of the worst I've seen. No in game messages (unless your lucky), no news being posted for all to see, no on site information for the users, no links to event help direct them to off site news that they might want to know. I'm sorry, be in denial all you want since you want to desperately love this game and think its the perfect game but its not perfect, nor is ANet handling things perfectly. Such a thing will never happen no matter how much you want to love a game.

No offence, but those "Follow Us" links, appear just like that on my Cat Chow bag of Cat Chow. It still doesn't tell me why I should go there. It's still not enough. At the very least, they should put a statement there that says, For announcements and updates.........

"Announcements and updates for the mentally handicapped provided on:"

What do you think companies use social media for?

To make friends and pick up chicks; my bad.

ANet is the FIRST company to purely communicate through Facebook & Twitter. It is a horrible idea, and I'll be bagging on them until they put a forums up. It is unprofessional otherwise to require people to use forms of communication in which ANet gets paid.

Oh, you didn't know Twitter & Facebook pay big companies for using either as long as they generate X amount of traffic? Heh, guess you know a bit more now huh?

The Theory of Conservative Conservation of Ignorant Stupidity:
Having a different opinion must mean you're a troll.

  GeezerGamer

Elite Member

Joined: 4/03/12
Posts: 5258

8/30/12 8:31:59 AM#110
Originally posted by stayBlind
Originally posted by GeezerGamer
Originally posted by stayBlind
Originally posted by Purutzil
Originally posted by Shubawkss
They've been consistently posting updates on Twitter and Facebook - you know, that thing the other 90% of the world uses, and you are trying to be #1 against? Yeah, that thing - yous hould try it sometime.

 So your the type of person that would go "Well 90% of the world has no problem with poverty so the other 10% should get to getting unpoor"

You do realize how bad practice it is to have your news/updates listed off site? Even if you do consider those options, they are so scattered in how they announce stuff and its over-all a mess. They don't even mention those as methods to see whats going on and unless I missed it, there is absolutely nothing about what each patch does. 

The communication on this game is by far one of the worst I've seen. No in game messages (unless your lucky), no news being posted for all to see, no on site information for the users, no links to event help direct them to off site news that they might want to know. I'm sorry, be in denial all you want since you want to desperately love this game and think its the perfect game but its not perfect, nor is ANet handling things perfectly. Such a thing will never happen no matter how much you want to love a game.

No offence, but those "Follow Us" links, appear just like that on my Cat Chow bag of Cat Chow. It still doesn't tell me why I should go there. It's still not enough. At the very least, they should put a statement there that says, For announcements and updates.........

"Announcements and updates for the mentally handicapped provided on:"

What do you think companies use social media for?

To make friends and pick up chicks; my bad.

Ummm advertising mostly?

I've visted other companies social networks. And I've never felt it was good that I did. So why on earth would anyone who never followed GW2 before think any differently. Really people. This is not acceptable, Just because you know how they do it, after following them for years, doesn't mean it isn't half-assed. Most companies use their own site for important stuff. There is a level of liability and responsibility here. ANet is putting too much of it in 3rd party hands. And these other avenues can and do get hacked, Shut down, have their own tecnical issues as well as imposters. So when misinformation gets out that ANet didn't want, and Anet has no control over it, they are just going to look that much worse.

 

It's the sad state of the genre. The next big title has as many threads discussing issues with it's business model than issues with the game itself.

  Lydon

Apprentice Member

Joined: 7/20/06
Posts: 2923

8/30/12 8:36:31 AM#111
I can't help but call the OP out for writing absolute bull. Every time I've been in need of communication it's been there for me to read. They're constantly updating their twitter and Facebook with the required info. It's really not that hard to keep up with what's going on. I'm actually flabberghasted at the suggestion because they've been everything BUT bad communicators.

  Connmacart

Novice Member

Joined: 2/24/12
Posts: 693

8/30/12 8:40:46 AM#112

Well people. Keep complaining about not being able to complain. 

I'm more than satisfied  with the launch.

  Fozzik

Novice Member

Joined: 11/21/03
Posts: 543

8/30/12 8:49:40 AM#113

In case anyone is interested... If you use an RSS / feed reader, here are the links you can add to your reader to keep up with all the latest GW2 news and announcements.

https://twitter.com/GuildWars2
http://www.facebook.com/GuildWars2
https://www.guildwars2.com/en/
http://www.reddit.com/user/ArenaNetTeam
http://www.reddit.com/user/ArenaNetSupportTeam

I also like -
http://massively.joystiq.com/category/guild-wars-2

  tkoreaper

Novice Member

Joined: 6/03/09
Posts: 421

8/30/12 8:49:42 AM#114
Their excuse for having no forums right now is retarded. I don't understand the logic behind not having them right now on purpose when a lot of people are having issues and the only way to communicate is with tickets... which, they're now starting to complain about the overwhelming amount of tickets... Pull your head out of your ass Anet. Opening up the forums will significantly reduce the number of tickets because there will be a go-to place for discussions where not only can devs give support, but OTHER PLAYERS! I'm sorry, but I'm not gonna dig through hundreds of twitter posts to see if an issue is being worked on or if there is a fix just because Anet is too stupid to open their forums.
  GeezerGamer

Elite Member

Joined: 4/03/12
Posts: 5258

8/30/12 8:57:01 AM#115
Originally posted by Fozzik

In case anyone is interested... If you use an RSS / feed reader, here are the links you can add to your reader to keep up with all the latest GW2 news and announcements.

https://twitter.com/GuildWars2
http://www.facebook.com/GuildWars2
https://www.guildwars2.com/en/
http://www.reddit.com/user/ArenaNetTeam
http://www.reddit.com/user/ArenaNetSupportTeam

I also like -
http://massively.joystiq.com/category/guild-wars-2

Thanks.

Kudos for being the 1st for posting something that actually helps instead of flaming people who haven't followed GW2 for years and not knowing things are done differently.

It's the sad state of the genre. The next big title has as many threads discussing issues with it's business model than issues with the game itself.

  hardicon

Novice Member

Joined: 11/23/10
Posts: 363

8/30/12 9:08:27 AM#116

man i would hate to play a game where I had to get my info from facebook from the company or twitter or any of that crap.  I refuse to do anything with facebook or twitter unless im gonna get paid for it.  forums or not there has to be a better way for them to communicate with their customers, maybe like the launcher, dont know, I dont play the game but I would think this is crap too and also very cheap of them if I was playing their game. 

 

screw facebook and twitter, i got no interest in either one and not gonna lower myself to get on one of those sites. 

  Yaos

Novice Member

Joined: 10/12/04
Posts: 154

8/30/12 12:28:26 PM#117
I'm sorry, but communicating solely through replying to people on Reddit is the correct way to do it. I'm surprised nobody else has done this as it makes communication more strategic and fun.
  Rajani_Isa

Novice Member

Joined: 3/05/09
Posts: 21

8/31/12 12:13:04 AM#118
Originally posted by bonzoso21

Surely, I can't be the only person who read that response about leaving the forums down to reduce strain on the infrastructure and ensure "flawless" gameplay and thought it was a line of BS. I would think that if any company intending to maintain a AAA MMO with 1M+ users had serious concerns that hosting official forums would cause instability of their game servers, then they have VERY serious issues with their infrastructure...and from my time with GW2 and experience with it's smooth, mostly lag-free play, I don't think that's  the case.

It's not that they expect the Forums to cause problems for the game servers, but rather the resources, specifically manpower, involved in setting up (and then keeping it going, since it is lauch and they would be slammed) is better spent on resolving issues, both in game and  with the account system.

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