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Guild Wars 2

Guild Wars 2 

General Discussion  » Think I just got hacked >.>

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58 posts found
  Slampig

Apprentice Member

Joined: 12/29/03
Posts: 2424

Whatever you do, do NOT speak ill of Asheron's Call 2...

8/28/12 7:00:40 AM#21
Originally posted by vaeiou

Found this in my email just then from noreply@guildwars2.com:

 

 

"Someone -hopefully you!- has requested to change the email address associated with your Guild Wars account.

Need help or have questions about your Guild Wars account? Visit our support site: http://support.guildwars2.com/.

Thanks!

-The ArenaNet Team"

 

 

Except I didn't request for an email change.  Now I can't log into my account.  I've already left ANet a ticket/question.  Hopefully I can get my account back in one piece :-(

I got that as well.

That Guild Wars 2 login screen knocked up my wife. Must be the second coming!

  bobn24

Advanced Member

Joined: 6/09/04
Posts: 8

8/28/12 7:24:16 AM#22
If you linked your Guild Wars accounts try using your GW2 account info to log into GW.  A friend had the same problem and that is what he found out.
  Torgrim

Spotlight Poster

Joined: 12/15/05
Posts: 2179

8/28/12 7:30:07 AM#23
I got one aswell few days back, I deleted it right away I knew it was a fishing atempt.

If it's not broken, you are not innovating.

  Sephros

Novice Member

Joined: 8/22/11
Posts: 404

8/28/12 7:37:53 AM#24
I recieve emails like that from "Blizzard" all the time. I have never owned a product by them yet somehow ive changed my password, got excepted into betas, and other coolness.

Error: No Keyboard Detected!
Press F1 to continue......

  Dranny

Apprentice Member

Joined: 10/04/06
Posts: 287

8/28/12 7:39:55 AM#25
Originally posted by vaeiou
Originally posted by erictlewis
Originally posted by vaeiou

The thing is, when I enter my password for my GW2 account in attempts to login, I receive this message:

 

The email address you entered was not found.

If you have an active game account, please try again.

If you're still having trouble, please contact Customer Support.

 

 

So I think my account username / email has been changed...?

Well you just got hacked then. If you entered all your stuff they got your valid email and password now.   Folks you should never click on links even if it looks valid.

Go log in through the game site not a clicked link, all they got to do at is put in what looks like a valid link and send you to their site and then they got your account.

Now if your log gin in at gw site and getting that, then this tells me they got a lot of issues a anet.

 

I didn't click on any link.  I entered my information into the GW2 client.  Besides, the link was legit.

If you didnt click on any links in the email then you either have a keylogger on you pc or you are using the same details as a fansite you have registered with and thats how they got your information.

  Fadedbomb

Spotlight Poster

Joined: 5/19/06
Posts: 2149

8/28/12 7:43:33 AM#26

FYI emails cannot "embed" fake links. They have to contain REAL links, and the one you provided goes to the official GW2 site (ip lookup confirmed).

 

I got that same email, and it was a hacker using one of those huge customer hacked lists with my email on it to hopefully snag my account. The fool didn't realize I'd changed my passwords 3 times in the past 5months :)!

 

Either way, you should call GW2 support rather than do the ticket stuff. I've had a ticket in for 6days now to retrieve my GW1 account but they're swamped as hell with GW2 stuff.

The Theory of Conservative Conservation of Ignorant Stupidity:
Having a different opinion must mean you're a troll.

  xdragonfist

Novice Member

Joined: 3/20/07
Posts: 18

8/28/12 10:26:41 AM#27

You could possibly get this fixed if you had a guild wars 1 account and linked them. This account is processed through www.ncsoft.com and your main account.

You should be able to log into your main account and see the new email address that your guildwars1/(Linked gw2) was changed to.

You can then change the password through ncsofts password change area, login to your account at guildwars2.com and make the necessary changes to your account.

I would suggest changing the email address to something different.

Also before you do any of this make sure you run a few scans on your computer to make sure you are not infected.

 

 

  Arskaaa

Advanced Member

Joined: 4/15/06
Posts: 763

Your chararacter gains experience and levels up, defining a role playing game.

8/28/12 10:29:06 AM#28
huh, just notice too i have same email.
  vaeiou

Apprentice Member

Joined: 4/19/12
Posts: 39

 
OP  8/28/12 11:40:15 AM#29
Originally posted by xdragonfist

You could possibly get this fixed if you had a guild wars 1 account and linked them. This account is processed through www.ncsoft.com and your main account.

You should be able to log into your main account and see the new email address that your guildwars1/(Linked gw2) was changed to.

You can then change the password through ncsofts password change area, login to your account at guildwars2.com and make the necessary changes to your account.

I would suggest changing the email address to something different.

Also before you do any of this make sure you run a few scans on your computer to make sure you are not infected.

 

 

The problem is that I can't even log into my account.  The email's been changed.

League of Legends | Guild Wars 2
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  vaeiou

Apprentice Member

Joined: 4/19/12
Posts: 39

 
OP  8/28/12 11:41:43 AM#30
Originally posted by Fadedbomb

FYI emails cannot "embed" fake links. They have to contain REAL links, and the one you provided goes to the official GW2 site (ip lookup confirmed).

 

I got that same email, and it was a hacker using one of those huge customer hacked lists with my email on it to hopefully snag my account. The fool didn't realize I'd changed my passwords 3 times in the past 5months :)!

 

Either way, you should call GW2 support rather than do the ticket stuff. I've had a ticket in for 6days now to retrieve my GW1 account but they're swamped as hell with GW2 stuff.

ArenaNet doesn't have a GW2 support number to call.

League of Legends | Guild Wars 2
Follow me at:
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  Mothanos

Apprentice Member

Joined: 10/20/10
Posts: 1903

8/28/12 11:44:41 AM#31

Never EVER click links in your email, always use direct sites you either bookmarked or by typing the URL.

Links always use keylogers / malware / spying software / etc etc.

Change your password and you should be good, but never click links.

  MangaMaiden

Novice Member

Joined: 2/06/11
Posts: 181

Would you destroy something perfect in order to make if beautiful?

8/28/12 11:51:10 AM#32
Recieved the exact same email today. :/ Usually get them for Warcraft or Runescape and I have never even played Runescape! o.o

  Drafell

Novice Member

Joined: 8/08/03
Posts: 589

DarkSpace

8/28/12 11:55:47 AM#33

As an additional precaution - NEVER LOAD IMAGES from an email source that you do not recognize.

The images are a method that is commonly used to track when an email is actually opened and read. Don't ask how it works, I just know that it does.

  vaeiou

Apprentice Member

Joined: 4/19/12
Posts: 39

 
OP  8/28/12 12:06:49 PM#34
Originally posted by Drafell

As an additional precaution - NEVER LOAD IMAGES from an email source that you do not recognize.

The images are a method that is commonly used to track when an email is actually opened and read. Don't ask how it works, I just know that it does.

Email was legit.  Link was legit.

League of Legends | Guild Wars 2
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  xdragonfist

Novice Member

Joined: 3/20/07
Posts: 18

8/28/12 12:11:49 PM#35

For www.ncsoft.com, you might have login name and email address that you can both use to log into your accounts.

This is was I was able to do to get my account back.

Of course my account was linked to my gw1 account which allowed me to make changes on ncsoft.com, which in turn allowed me to see what my email was changed to, changed the password, logged into gw2.com with the account information I found, and made the changes needed to keep my account private from now on.

  alexanys1982

Novice Member

Joined: 8/12/08
Posts: 279

WTB a sandbox mmo with WoW's polish.

8/28/12 12:20:37 PM#36
Because dozens of gold farming sweat shop owners who pay for thier childrens college ( who dont play mmo's btw) thier drugs and prostitutes, are suddenly gonna stop hacking and making $ to make you happy.

  Morninglord

Apprentice Member

Joined: 1/03/04
Posts: 16

8/28/12 12:28:41 PM#37

I received one of those emails as well. I ran a check on the IP address it came from, and it showed the mail came from Austin, TX from NC Interactive. Now it may be possible to mask the true IP and make it seem like it came from there, but perhaps NC Soft may want to check and see if they have an employee with less than honorable intentions.

 

 

Morninglord

 

 

  User Deleted
8/28/12 12:33:43 PM#38

anyone able to give that link where Anet gives advice to logging problems "turn off your firewall and then write your log in data"

it will help bla bla

 

Edit : like this thread here ,was these advices from Anet ? http://www.mmorpg.com/discussion2.cfm/post/5243260#5243260

what is that guide ?

  Elronir

Novice Member

Joined: 12/12/04
Posts: 31

8/28/12 2:03:14 PM#39
Originally posted by vaeiou

Found this in my email just then from noreply@guildwars2.com:

 

 

"Someone -hopefully you!- has requested to change the email address associated with your Guild Wars account.

Need help or have questions about your Guild Wars account? Visit our support site: http://support.guildwars2.com/.

Thanks!

-The ArenaNet Team"

 

 

Except I didn't request for an email change.  Now I can't log into my account.  I've already left ANet a ticket/question.  Hopefully I can get my account back in one piece :-(

 

 

EDIT:  A lot of people are telling me not to click on the link in fear of keyloggers and stuff.  I DID NOT CLICK ON THE LINK AND ENTER MY INFORMATION.  I entered my account information into the GW2 CLIENT and received an error that my account name doesn't exist.  Besides, the link is legit, and so is the ArenaNet email.  So, please stop telling me not to click the link, to login to my account, or to change my password since I can't even get into my account.

EDIT 2:  Sent one ticket to ArenaNet, and one to NCSoft.  Any bets to see who responds first?

Same email here. I immediatly went into my Guild wars 2 to sign in, but it couldn't find my account name. Same for GW1. I don't understand how it's so easy to change a username. I never received an email asking me to confirm the change... My guess is that it's some kind of database problem, since we are not alone and a few peoples on other forum are reporting the same issue.

  MagicDustMan

Apprentice Member

Joined: 8/28/12
Posts: 4

8/28/12 2:46:45 PM#40
I can safely tell you that the vast majority of these accounts are indeed beeing stolen, and it is not a DB issue. You wouldn't get the email about the change if it was. It happens because people have a tendency to use the same password for a lot of things. One of the sites you belong to stored their passwords in plain text, and you used your e-mail when you signed up. That site got hacked and the list was made public on the internet. Script kiddies have been hitting the lists hard, especially since 12AM Pacific time today. It will be days before you get your account back, but you should get it back. Hopefully with any special edition items you paid for and never used. I might be inclined to tell them I want a who new special edtion serial in that case.
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