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Guild Wars 2

Guild Wars 2 

General Discussion  » Think I just got hacked >.>

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58 posts found
  vaeiou

Apprentice Member

Joined: 4/19/12
Posts: 39

 
OP  8/28/12 7:02:31 AM#1

Found this in my email just then from noreply@guildwars2.com:

 

 

"Someone -hopefully you!- has requested to change the email address associated with your Guild Wars account.

Need help or have questions about your Guild Wars account? Visit our support site: http://support.guildwars2.com/.

Thanks!

-The ArenaNet Team"

 

 

Except I didn't request for an email change.  Now I can't log into my account.  I've already left ANet a ticket/question.  Hopefully I can get my account back in one piece :-(

 

 

EDIT:  A lot of people are telling me not to click on the link in fear of keyloggers and stuff.  I DID NOT CLICK ON THE LINK AND ENTER MY INFORMATION.  I entered my account information into the GW2 CLIENT and received an error that my account name doesn't exist.  Besides, the link is legit, and so is the ArenaNet email.  So, please stop telling me not to click the link, to login to my account, or to change my password since I can't even get into my account.

EDIT 2:  Sent one ticket to ArenaNet, and one to NCSoft.  Any bets to see who responds first?

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  Doomedfox

Novice Member

Joined: 4/01/10
Posts: 697

8/28/12 7:10:09 AM#2

 That would also mean that your Email account is compromised tho.

I got the same mail yesterday but since you would need to click the link to accept the PW change i think i am fine.

At least i was ablt to log in and did not expierience any problems with the account. 

  vaeiou

Apprentice Member

Joined: 4/19/12
Posts: 39

 
OP  8/28/12 7:14:52 AM#3
Gosh...  This is a nightmare :-(

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  Archeangel

Novice Member

Joined: 7/08/10
Posts: 47

8/28/12 7:16:18 AM#4
I got the same email yesterday. I checked both my gw1 and gw2 accounts and found no breach. I changed my passwords to be safe (not using that link) i don't think you need to worry like DoomedFox said your email account would have needed to have been hacked as well.
theblackroseknight Xfire Miniprofile
  Dranny

Hard Core Member

Joined: 10/04/06
Posts: 281

8/28/12 7:18:57 AM#5
Originally posted by vaeiou

Found this in my email just then from noreply@guildwars2.com:

 

 

"Someone -hopefully you!- has requested to change the email address associated with your Guild Wars account.

Need help or have questions about your Guild Wars account? Visit our support site: http://support.guildwars2.com/.

Thanks!

-The ArenaNet Team"

 

 

Except I didn't request for an email change.  Now I can't log into my account.  I've already left ANet a ticket/question.  Hopefully I can get my account back in one piece :-(

Did you click on any link in the email and put in your account details.?

  Deathenger

Elite Member

Joined: 9/07/08
Posts: 446

Wipe yourself off, U DEAD!

8/28/12 7:23:49 AM#6
Originally posted by vaeiou
Gosh...  This is a nightmare :-(

How is that exactly?

  Kniknax

Advanced Member

Joined: 12/01/05
Posts: 560

8/28/12 7:23:59 AM#7
I got the same last week. I checked if my password had been changed, it had not, so I deleted the email.

"When people don't know much about something, they tend to fill in the blanks the way they want them to be filled in. They are almost always disappointed." - Will Wright

  vaeiou

Apprentice Member

Joined: 4/19/12
Posts: 39

 
OP  8/28/12 7:25:54 AM#8
Originally posted by Deathenger
Originally posted by vaeiou
Gosh...  This is a nightmare :-(

How is that exactly?

Because my account has been compromised?

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  Deathenger

Elite Member

Joined: 9/07/08
Posts: 446

Wipe yourself off, U DEAD!

8/28/12 7:33:27 AM#9
Originally posted by vaeiou
Originally posted by Deathenger
Originally posted by vaeiou
Gosh...  This is a nightmare :-(

How is that exactly?

Because my account has been compromised?

Gah my bad, I completly missed that you were the OP

  Archeangel

Novice Member

Joined: 7/08/10
Posts: 47

8/28/12 7:41:32 AM#10
Your account has not been compromised vae. All they were able to do was put your email in the "forgot my password" thing, which sent you a link. They don't have access to your email most likely so you're pretty safe.
theblackroseknight Xfire Miniprofile
  Sixpax

Novice Member

Joined: 7/28/05
Posts: 602

8/28/12 7:42:16 AM#11

I received a similar email stating someone had requested a password change on my GW2 account.  The funny thing is I also got the same sent to the email address for my GW1 account (which is different from my GW2 email address), but it stated it was for a GW2 password change... there is no GW2 account associated with that email address. lol

Someone's phishing.

MMO games would be pretty cool if it weren't for the people.

  vaeiou

Apprentice Member

Joined: 4/19/12
Posts: 39

 
OP  8/28/12 7:44:56 AM#12

The thing is, when I enter my password for my GW2 account in attempts to login, I receive this message:

 

The email address you entered was not found.

If you have an active game account, please try again.

If you're still having trouble, please contact Customer Support.

 

 

So I think my account username / email has been changed...?

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  GamerUntouch

Novice Member

Joined: 5/11/12
Posts: 491

8/28/12 7:45:53 AM#13
You weren't hacked, if it isn't a phishing mail someone tried to reset your password, but didn't.
  Slapshot1188

Advanced Member

Joined: 5/06/07
Posts: 4192

8/28/12 7:46:29 AM#14

Beware phishing scams.  That first email you received could well have been from a phisher and you just gave them your login by entering all the info.

 

"I should point out that no other company has shipped out a beta on a disc before this." - Official Mortal Online Lead Community Moderator

Starvault's reponse to criticism related to having a handful of players as the official "test" team for a supposed MMO: "We've just have another 10ish folk kind enough to voulenteer added tot the test team" (SIC) This explains much about the state of the game :-)

  Resetgun

Novice Member

Joined: 2/06/04
Posts: 473

8/28/12 7:47:29 AM#15
Anyway - you should make sure that you don't use same password in different sites. Forums and like are easy targets for hackers - and they might get your password from there if you are using same password.

"I know I said this was my last post, but you my friend are a idiotic moron." -Shadow4482

  erictlewis

Advanced Member

Joined: 11/08/08
Posts: 3059

The definition of insanity is doing the same thing over and over while expecting different results.

8/28/12 7:52:41 AM#16
Originally posted by vaeiou

The thing is, when I enter my password for my GW2 account in attempts to login, I receive this message:

 

The email address you entered was not found.

If you have an active game account, please try again.

If you're still having trouble, please contact Customer Support.

 

 

So I think my account username / email has been changed...?

Well you just got hacked then. If you entered all your stuff they got your valid email and password now.   Folks you should never click on links even if it looks valid.

Go log in through the game site not a clicked link, all they got to do at is put in what looks like a valid link and send you to their site and then they got your account.

Now if your log gin in at gw site and getting that, then this tells me they got a lot of issues a anet.

 

  vaeiou

Apprentice Member

Joined: 4/19/12
Posts: 39

 
OP  8/28/12 7:55:31 AM#17
Originally posted by erictlewis
Originally posted by vaeiou

The thing is, when I enter my password for my GW2 account in attempts to login, I receive this message:

 

The email address you entered was not found.

If you have an active game account, please try again.

If you're still having trouble, please contact Customer Support.

 

 

So I think my account username / email has been changed...?

Well you just got hacked then. If you entered all your stuff they got your valid email and password now.   Folks you should never click on links even if it looks valid.

Go log in through the game site not a clicked link, all they got to do at is put in what looks like a valid link and send you to their site and then they got your account.

Now if your log gin in at gw site and getting that, then this tells me they got a lot of issues a anet.

 

I didn't click on any link.  I entered my information into the GW2 client.  Besides, the link was legit.

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  SuprGamerX

Apprentice Member

Joined: 1/05/09
Posts: 538

8/28/12 7:57:51 AM#18
 Nothing surprising there , it's what we call the "NCSoft Effect" , it's a well known phenomena.
  niessis

Novice Member

Joined: 8/10/04
Posts: 4

8/28/12 7:58:20 AM#19
I've received the same email and i dont even own GW2 or GW1 account . It's just a phishing scam..
  maji

Spotlight Poster

Joined: 1/15/04
Posts: 1946

8/28/12 8:00:39 AM#20
Sorry to hear that. Still: I play MMORPGs since maybe 15 years. I never got hacked. In 99% of all cases, people get hacked because they don't care about account security, or simply lack the knowledge about how to keep their account secure.

Let's play Fallen Earth (blind, 300 episodes)

Let's play Guild Wars 2 (blind, 45 episodes)

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