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The Secret World

The Secret World 

General Discussion  » Two keys? Screwed up by Funcom... or my retalier... or both?

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123 posts found
  Doomedfox

Novice Member

Joined: 4/01/10
Posts: 696

7/06/12 1:19:12 PM#41
Originally posted by simmihi
Originally posted by Doomedfox
Originally posted by simmihi
Originally posted by Derros

Curious who did you order it from?  The only 2 approved digital retailers I know of are Origin and Funcom directly.

A local retailer, who probably buys the games from Amazon and sells them with a profit in my country. It is not always easy to buy games in my country. I would have bought it from Funcom directly if they would accept my credit card, but they do not accept Visa Electron (Blizzard, Trion, SoE, NCSoft don't seem to have a problem with it)

 

P.S. Sorry guys for the rage, and really THANKS for all your replies. I'll probably eat this one (and never get another Funcom product ever). Sorry again, needed a place to blow steam...

If you suspect them to buy it from Amazon and sell for a profit while still managing to sell it to you cheaper than Funcom does than why did you not just order a copy from Amazon too?

You would have your code saved even more money and would not blame Funcom for a mistake your retailer did.

Because i had no problems with the respective retailer before. I suspect that they buy their games somehow from Amazon US, in large packs. I'm European, i can try to buy the game from Amazon UK, and even then, only a few deliver in my country and the price for one delivery is half the price of the game. I'm sorry for not being able to control my place of birth.

And this whole situation would not have risen if the company would accept my credit card for payment. I would have chosen the official site to buy my game, as i always did (probably why i never had any pre-order codes problem), And yea, i blame Funcom for that, Why is my CC good for Blizzard, SoE, Trion, NCSOFT and not for Funcom?

Oh i see well that makes sense i guess....i too lived long time in Europe before i moved to America.....but and i am really interested in how its Funcoms fault now anyway but since you can get a download version from Amazon too well how exactly was it Funcoms fault  that you decided to order over a questionable retailer instead of using a better quality service?

Face it you say your retailer did iognore you for 1 day now already its obvious whats going on and its also obvious that your hate towards Funcom is unjustified (even tho i do understand why you are unhappy)

Just buy a copy from Amazon now use the key and be done with the stress its only around 40$ make sure you get a chargeback from the retailer and try to enjoy the game.

  SpottyGekko

Elite Member

Joined: 9/26/04
Posts: 2883

7/06/12 1:21:27 PM#42
Originally posted by simmihi
Originally posted by SpottyGekko

It's perfectly logical to have a pre-order and retail key. Pre-orders can be cancelled, which would mean the player could register a pre-order key, cancel the box purchase and then simply pay the monthly sub, thus never actually buying the game. Or the player could receive his box copy, and then resell it on e-bay, unopened, thereby getting a "refund" of the purchase price.

The only reliable way for a developer to ensure that no scams are taking place is to require the retail key (in the game box) as proof of purchase.

I bought my copy from Amazon, instantly received a pre-order key and was playing in Early Access. Yesterday my box arrived from Amazon, and I registered my retail key. No problems.

If you try and save a few pennies by purchasing via some random internet site that's offering great prices, there's always risk involved.

 

I am not trying to save a few pennies. I would have bought from Funcom directly if they would accept my darn credit card, all my other games do accept it. I disagree about being the only way a dev can ensure of payment. If i cancel payment, the retailer knows, contacts the producer and that key is banned, easy as that. Transferring all the procedure on the player is a cheap method to wash your hands imo.

Insisting on a retail key IS the only reliable method.

Unfortunately, the world is full of dishonest people. Some retailers would try to sell the pre-order key and the box separately,  and make a 100% profit on the deal. Some players would use a pre-order key to get ingame and then cancel the purchase.

 

The use of 2 keys is not unique to Funcom. It's common practice for MMO's, because MMO's usually have a "early access" deal, whereas single-player games don't.

  simmihi

Hard Core Member

Joined: 6/11/10
Posts: 514

 
OP  7/06/12 1:32:28 PM#43
Originally posted by Doomedfox

Oh i see well that makes sense i guess....i too lived long time in Europe before i moved to America.....but and i am really interested in how its Funcoms fault now anyway but since you can get a download version from Amazon too well how exactly was it Funcoms fault  that you decided to order over a questionable retailer instead of using a better quality service?

Face it you say your retailer did iognore you for 1 day now already its obvious whats going on and its also obvious that your hate towards Funcom is unjustified (even tho i do understand why you are unhappy)

Just buy a copy from Amazon now use the key and be done with the stress its only around 40$ make sure you get a chargeback from the retailer and try to enjoy the game.

Cannot get a chargeback, my bank said in a first instance that it's too late but if i really want it they can start a procedure etc etc well it sounded it might gonna cost me more than 50 bucks.

I cannot buy from Amazon US, i did not find an Amazon UK retailer who sold the online product also to my country at the time of my pre-order. At the same time, this local retailer (which i had no problems with until now) had the game at Amazon US pre-order price + 20%

I blame Funcom for not accepting my card, if i could pay online on their website, none of this would have happened. If it was "common practice" that my card was usually not good in MMO's i'd understand, but i could pay for WoW, Rift, Vanguard, Aion just fine. I would have paid 60 bucks buying from the official website, just to be sure i have the "right" product and there are no problems. I also blame Funcom for not making it clear even for me (who is not accustomed with this two-keys practice, always bought from the official site, pre-order or not, every time i've got ONE key) that i'll need 2 keys, beware when you buy from a retailer etc. That's all.

 

Late Edit:

My account says "Account Type - Normal". Would it have been so hard to say "Account Type - Pre-order, please register the product key when you receive the box"? That would have ringed a bell. I had no clue that my account was not good. Any little clue would make me think and contact my retailer after i've registered the pre-order key, if no answer - cancel payment. There's a first time for everyone to encounter something, it was my first time i've pre-ordered from another site than the official one.

I'm asking people which succesfully registered the product key, did your account page changed? I have no idea but i could bet a QL5 blue sword that it did not. That is not normal.

  Doomedfox

Novice Member

Joined: 4/01/10
Posts: 696

7/06/12 1:46:55 PM#44
Originally posted by simmihi
Originally posted by Doomedfox

Oh i see well that makes sense i guess....i too lived long time in Europe before i moved to America.....but and i am really interested in how its Funcoms fault now anyway but since you can get a download version from Amazon too well how exactly was it Funcoms fault  that you decided to order over a questionable retailer instead of using a better quality service?

Face it you say your retailer did iognore you for 1 day now already its obvious whats going on and its also obvious that your hate towards Funcom is unjustified (even tho i do understand why you are unhappy)

Just buy a copy from Amazon now use the key and be done with the stress its only around 40$ make sure you get a chargeback from the retailer and try to enjoy the game.

Cannot get a chargeback, my bank said in a first instance that it's too late but if i really want it they can start a procedure etc etc well it sounded it might gonna cost me more than 50 bucks.

I cannot buy from Amazon US, i did not find an Amazon UK retailer who sold the online product also to my country at the time of my pre-order. At the same time, this local retailer (which i had no problems with until now) had the game at Amazon US pre-order price + 20%

I blame Funcom for not accepting my card, if i could pay online on their website, none of this would have happened. If it was "common practice" that my card was usually not good in MMO's i'd understand, but i could pay for WoW, Rift, Vanguard, Aion just fine. I would have paid 60 bucks buying from the official website, just to be sure i have the "right" product and there are no problems. I also blame Funcom for not making it clear even for me (who is not accustomed with this two-keys practice, always bought from the official site, pre-order or not, every time i've got ONE key) that i'll need 2 keys, beware when you buy from a retailer etc. That's all.

 

Late Edit:

My account says "Account Type - Normal". Would it have been so hard to say "Account Type - Pre-order, please register the product key when you receive the box"? I had no clue that my account was not good. Any little clue would make me think and contact my retailer after i've registered the pre-order key, if no answer - cancel payment. There's a first time for everyone to encounter something, it was my first time i've pre-ordered from another site than the official one.

I'm asking people which succesfully registered the product key, did your account page changed? I have no idea but i could bet a QL5 blue sword that it did not. That is not normal.

Hmmm that really sucks i guess.

I still order stuff from Amazon.de even tho i am in America now so i just assumed it would work the other way around as well but guess not dunno why but if you say you cant it must have its reasons.

I can see why you think Funcom should accept your CC if all other MMO companys do too.(Some posters here said they were able to use the method you were not able to tho)

However i do not think Funcom has to make a remark on the 2 key iussue it more should be mentioned by the retailer you buy from and any serious retailer prolly would let you know.

Could you have gotten it over Origin with your payment mehtod?

If so thats prolly what you shoould have done after all distribution of the game was the sole reason Funcom partnered up with EA to begin with.

  rygard49

Novice Member

Joined: 3/22/11
Posts: 985

7/06/12 1:53:16 PM#45

If it's a local retailer why don't you just go their store in person?

  Mithrandolir

Hard Core Member

Joined: 2/28/05
Posts: 1699

Our doubts are traitors and make us lose the good we oft' might win, by fearing to attempt

7/06/12 1:55:02 PM#46

I bought through intkeys after seeing the thread about it being 35 bucks. I wasn't going to buy it at all after beta testing it, but for 35 with the free month I said why not try again since I love the concept on paper and am a big fan of Ragnor and paranormal, poe and lovecraft, etc...  I really want to like the game, but that's another story.

So I bought it on the cheap. the night before launch. I got my preorder key and applied it, got my preorder items in game from the shop and have been playing ever since. After reading this thread I fully expect to be shutdown anytime now, but so far so good, I am in game right now playing.

i did set up a sub with a CC on my account page, so maybe that's why?  I dont know... but so far so good with only a single preorder key.

 

 

  simmihi

Hard Core Member

Joined: 6/11/10
Posts: 514

 
OP  7/06/12 1:56:24 PM#47
Originally posted by Doomedfox

Hmmm that really sucks i guess.

I still order stuff from Amazon.de even tho i am in America now so i just assumed it would work the other way around as well but guess not dunno why but if you say you cant it must have its reasons.

I can see why you think Funcom should accept your CC if all other MMO companys do too.(Some posters here said they were able to use the method you were not able to tho)

However i do not think Funcom has to make a remark on the 2 key iussue it more should be mentioned by the retailer you buy from and any serious retailer prolly would let you know.

Could you have gotten it over Origin with your payment mehtod?

If so thats prolly what you shoould have done after all distribution of the game was the sole reason Funcom partnered up with EA to begin with.

Yes, that i agree, i should have bought it from Origin. I have no idea if they accept my card (can't see why they would not tho). Origin did not cross my mind at the time. First i saw that i cannot buy from Funcom using my card, then it was the 20 day pending PayPal thing, then i was thinking of Amazon uk, did not find any retailer at the time delivering pre-orders to my Eastern European country and when i found the game at this local retailer (which again, i had no problems with before, ordered quite a few games from them) i was happy enough with this solution. Could not see it coming, really. Was used to "you pay, you get a key, if the key works it's all fine, if it does not work, you can cancel the payment" Did not expect the two-key thing, and there were zero clues from Funcom that it'll need 2 keys. Yes the retailer should have told me but one of the arguments above is that they use 2 keys also to protect against dishonest retailers (otherwise it's no need for 2 keys - chargeback = ban). I think it would do them good to protect the players from  dishonest retailers also.

  simmihi

Hard Core Member

Joined: 6/11/10
Posts: 514

 
OP  7/06/12 1:57:33 PM#48
Originally posted by rygard49

If it's a local retailer why don't you just go their store in person?

Online retailer, local as in the same country, 4 hours and 40 bucks by train from my place.

  Mithrandolir

Hard Core Member

Joined: 2/28/05
Posts: 1699

Our doubts are traitors and make us lose the good we oft' might win, by fearing to attempt

7/06/12 2:02:09 PM#49

btw, once I entered my preorder key and it updated, I set up a subscription and my account reflected that with this info.

Did you guys set up your monthly sub info yet? Maybe that's why this is happening. Dont know.

 

2012-08-03 04:51:11
  simmihi

Hard Core Member

Joined: 6/11/10
Posts: 514

 
OP  7/06/12 2:08:49 PM#50
Originally posted by Mithrandolir

btw, once I entered my preorder key and it updated, I set up a subscription and my account reflected that with this info.

Did you guys set up your monthly sub info yet? Maybe that's why this is happening. Dont know.

 

2012-08-03 04:51:11

Well i cannot do that. I cannot pay the subscription. They do not accept my CC and they reject my PayPal. My plan was to play for the free month then see, maybe they'll sell game time on Origin or they'll add support for my CC or if nothing works to ask a foreign friend to sub for me, and to pay him back when we meet, or online pay something with the same value for him. I'm on holidays anyway and i've got a full month to enjoy as much of it as possible (my character is in the 7th zone now).

Was ready to go through all that trouble only because i LOVE the game. But i don't feel like i want to go through complicated payment shiz again, and i'm not in the mood of paying them one more cent at this moment.

  Mithrandolir

Hard Core Member

Joined: 2/28/05
Posts: 1699

Our doubts are traitors and make us lose the good we oft' might win, by fearing to attempt

7/06/12 2:13:10 PM#51

the online retailer I bought from specifically advertised that the preorder key would convert automatically to a full retail key, which it did.

But I definitely had to set up my sub (it doesn't charge you yet, just sets it up for charging 30 days from now) in order to carry on post launch.

 

 

 

  rznkain

Novice Member

Joined: 2/05/04
Posts: 563

7/06/12 2:22:35 PM#52
Originally posted by simmihi
Originally posted by Mithrandolir

btw, once I entered my preorder key and it updated, I set up a subscription and my account reflected that with this info.

Did you guys set up your monthly sub info yet? Maybe that's why this is happening. Dont know.

 

2012-08-03 04:51:11

Well i cannot do that. I cannot pay the subscription. They do not accept my CC and they reject my PayPal. My plan was to play for the free month then see, maybe they'll sell game time on Origin or they'll add support for my CC or if nothing works to ask a foreign friend to sub for me, and to pay him back when we meet, or online pay something with the same value for him. I'm on holidays anyway and i've got a full month to enjoy as much of it as possible (my character is in the 7th zone now).

Was ready to go through all that trouble only because i LOVE the game. But i don't feel like i want to go through complicated payment shiz again, and i'm not in the mood of paying them one more cent at this moment.

    

             Just a thought  here..But you mention you do not have payment set up on your account most games want cc info on file even durin the free 30 days.Try to put your cc info onto your account ( I know you said it dont work) but funcom probly wont even try to bill it even for 1.00

  simmihi

Hard Core Member

Joined: 6/11/10
Posts: 514

 
OP  7/06/12 2:26:57 PM#53
Originally posted by Mithrandolir

the online retailer I bought from specifically advertised that the preorder key would convert automatically to a full retail key, which it did.

But I definitely had to set up my sub (it doesn't charge you yet, just sets it up for charging 30 days from now) in order to carry on post launch.

 

 

 

Well i have no guarantee that my preorder key will convert to a full retail key when setting a subscription so i'm not planning to put more money into it. It's like someone comes and - looks like - he steals 50 bucks from me, and then he says "hey dude, give me another 15 bucks and you'll have your 50 back".... i'm not falling for that. Even that it looks like i CAN actually set up a subscription to a game that they say i do not own, which is well... incredibly cool and professional. But thanks for the input :)

 

L.E. Thanks for the idea rznkain. I'll try setting up the non-working sub, just to see if it changes things. Who knows, maybe it'll work and they'll even charge me, even without a retail key.

  Dakirn

Advanced Member

Joined: 2/16/04
Posts: 360

7/06/12 2:53:38 PM#54

There are a couple issues if you look at the main forums.

 

1. Some people did get scammed and got a pre-order key.  Pre-order boxes were probably sitting in a retail store and someone purchased a bunch and re-sold them on the web for the full price to unsuspecting people.

2. Some retailers didn't get their keys in time. Because of this, Funcom has extended the grace period (which was today) another 24 hours to give people more time to get those keys from their retailers.

3. This is the most common.. people haven't setup their subscription or account details.  Even if you've applied a retail key you NEED to setup your subscription in your account along with your account details.  This is required.  You won't be charged (since you have a free 30 days) but your account isn't "active" until you save that information in your account.

 

Make sure you have all of that information setup and see if you're still having problems.

  coldcut333

Novice Member

Joined: 7/24/07
Posts: 86

7/06/12 3:19:57 PM#55

I got this email today "

Dear Customer,

We need to inform you that your pre-order account  is no longer accessible for play!

To continue playing please update your account with a digital or retail product key. Please visit your account page by clicking here, to enter or purchase a product key."

 

But even so I can still play.

  simmihi

Hard Core Member

Joined: 6/11/10
Posts: 514

 
OP  7/06/12 3:34:47 PM#56
Originally posted by coldcut333

But even so I can still play.

Yea you can because they've extended the grace period for 24 hours. I can play it now also.

The problem still stands, a few of us have been conned because we thought well a key is a key, you need a key to play the game, did not know about the pre-order key and the product key and shiz like that. Yea it's probably our fault, i was told on some other boards that if i would have pre-ordered SWTOR i would have known. I'm sorry I did not.

 

Yes it is my fault because i did not guess the need for a 2nd key, because i've always bought things from the official page and never ever had any pre order or normal order problems and every game came with 1 key only. Yea i've chosen a dodgy retailer because Funcom does not accept my payments even if every other MMO company out there has no problems with it.

 

Yes it's my fault because the account page says "account type : normal" without saying one bit about having to upgrade it on the 5th of the month with some retail key i was not announced about. Maybe "normal" means not playable, and there's another denomination for a playable account.

 

Long story short, yea probably it's our fault because we did not know what the "common practice" when ordering from a 3rd party is. But for sure Funcom did NOTHING to help us with that. Yes they are responsable because It's their game. Some people do not pre-order every MMO out-there from a 3rd party, to "know" to ask for 2 keys.

  rojoArcueid

Elite Member

Joined: 8/13/09
Posts: 5432

"It is double pleasure to deceive the deceiver". - Niccolo Machiavelli

7/06/12 3:44:44 PM#57

@OP

you keep saying that you got a game from your retailer, and your retailer this and that..... Can you tell us what retailer is that?

Im sure is not FunComs entirely fault since you didint buy from them, the retailer is responsible for selling you everything the game needs in order to run properly. If you dont even mention who is your retailer then most likely is not a trusty store and they got your moneys.

Sorry about that

My endgame begins with character creation and ends with a new mmorpg

  simmihi

Hard Core Member

Joined: 6/11/10
Posts: 514

 
OP  7/06/12 3:54:34 PM#58
Originally posted by rojo6934

@OP

you keep saying that you got a game from your retailer, and your retailer this and that..... Can you tell us what retailer is that?

Im sure is not FunComs entirely fault since you didint buy from them, the retailer is responsible for selling you everything the game needs in order to run properly. If you dont even mention who is your retailer then most likely is not a trusty store and they got your moneys.

Sorry about that

I am sure that the name of some retailer from an eastern european country would not help much. There are only two official retailers from what i know, but neither Funcom or Origin has any official presence in my country. 

It is not Funcom's entirely fault. Never said it was. It's my fault also because i did not know "how things work". But Funcom did not help me in any way, did not protect me in any way from being conned. Account type - normal after i've put on my pre-order key? Account type - normal even a few hours ago, when the game was not playable.

There are people which could pay a lifetime sub and cannot play the game for god's sake (well they can for 24 more hours), Hell, even i can buy packages or sub or what else, without owning the game. How is that for retarded?

 

How about if after i've entered my pre-order key i'd get this:

Account type - Pre Order

You have entered your pre-order key. Please note that this will allow you to play until 03.06.2012

To continue playing after that date, please register the product key and upgrade your account

You can find the product key on the label of your DVD

That would have been clear. My account still says "normal". Is "normal" a good denomination for a non-playable account? I have a "normal" account and i do not own the game? How could i have guessed that? If i knew i'd need a 2nd key, i would have contacted the darn retailer instantly. If there was no answer in 2-3 days, i could have charged back then. Now my bank says it's too late for that.

  Johnnymmo

Novice Member

Joined: 7/02/12
Posts: 107

7/06/12 3:55:04 PM#59
Extended grace info here http://forums.thesecretworld.com/showthread.php?t=39506
  rznkain

Novice Member

Joined: 2/05/04
Posts: 563

7/06/12 6:24:22 PM#60
Originally posted by simmihi
Originally posted by rojo6934

@OP

you keep saying that you got a game from your retailer, and your retailer this and that..... Can you tell us what retailer is that?

Im sure is not FunComs entirely fault since you didint buy from them, the retailer is responsible for selling you everything the game needs in order to run properly. If you dont even mention who is your retailer then most likely is not a trusty store and they got your moneys.

Sorry about that

I am sure that the name of some retailer from an eastern european country would not help much. There are only two official retailers from what i know, but neither Funcom or Origin has any official presence in my country. 

   It would help in alot of ways 1.people could check it out and say if they have had dealings with them and 2. You might be able to prevent someone else from getting scammed by the same people who scammed you.

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