Originally posted by Derros

Originally posted by simmihi

Originally posted by Derros

When you buy a physical copy, even when ordered online, you need the code in the box.  This is done to prevent people from pre-ordering, getting the first key, then canceling the order, basically a proof of purchase.  The retailer cannot tell you what your retail key is, they have no way of knowing what your paticular key, unless they open the box, which they wont do, of course.

 

 

So if it is like this, and let's say i chargeback - that's your point, isn't it? If i chargeback, why does not my retailer go to Funcom and say "hey dudes ban this guy he charged back", why does it have to be on me. I was screwed over now, it's clear, not an answer for 1 full day of phones and e-mails and such. What would you do, sue for 50 bucks?

I would wait until my game actually comes, and not whine that I cant play for a day or 2?  Chargebacks arent as easy as you make it out to be either, the retailer would go to your credit card company, and then your credit will be harmed.

My game does not "come", it never did. I've bought from that retailer with no problems multiple times before. I do not get (or need) a physical copy. I am not whining that i cannot play for 2 days, i'm whining because i think i was screwed by some lame system which someone should know it "works like this".

Originally posted by Searias

Originally posted by simmihi

 

I don't know, maybe i'm stupid and not aware that this is "Standard Procedure". A link in an obvious place stating this is "Standard Procedure"? I have pre-ordered some games before and never ever i was asked for a second key. Should i have not been announced in any way that there is a 2nd key? What should i do now? Go after my retailer, in court, for 50 bucks? Is that serious?

I don't care about their retailers and Funcom and EA and Amazon and whatever shiz, really. I've paid for a product, i want to be able to use it. Could i get a pre-order key in any other way except pre-ordering? Why can't i just continue playing with this one good key, paying my subscription? I don't get this, i'm sorry.

Dude, listen to yourself. Ordering something from an untrusted source usually comes with some degree of risk, for all we know that online retailer you ordered from is some kid living in his mom's basement, hehe. Since your online retailer is not emailing you back, I assume they conned you.

I have bought from them multiple times with no problems since now. Started with low cost titles (under 5 bucks) until i've trusted them with bigger titles. Everything went perfect. They have great references. They also probably throw away the box instead of taking the extra 10 bucks cost to deliver it. Why would i need a retail box anyway, Oh well.

Curious who did you order it from?  The only 2 approved digital retailers I know of are Origin and Funcom directly.

Originally posted by simmihi

I am a big fan of the game. I've pre-ordered from an on-line retailer (it was cheaper, i was not able to buy directly from Funcom anyways because they did not accept the kind of credit card i own - which works in any other games)

 

Now they send me an e-mail to enter the product key and that the key i've received was a pre-order key and it's not good anymore.

 

What the heck is that? Two keys? How could i knew? I've tried to contact my retailer, they did not answer to e-mail, phone or any other form of contact i've tried. Funcom says to take it out with them. Probably i've been screwed up by those but now it's too late, i called my bank and i cannot cancel that payment to them anymore.

 

DEAR FUNCOM, I KNOW YOU ARE READING THESE BOARDS

This is the most idiotic thing you could have done. How could anyone know that there are TWO!!!! keys, one pre-order, one retail? Why did you not announce in CAPS on your pre-order page that if someone preorders from an online retalier (which sends the key through e-mail) to be sure to ask for TWO keys???

Was the game doing "THAT" good so you needed to lose a few players? No, i will NOT buy your game again, i will not buy ANY other Funcom game and i will go with this story in press and wherever i have the possibility to spread it. In my 10 years of successful online gaming i have never encountered a problem like this, EVER.

 

Sorry for the rage.

Funny cuz all the MMORPGs I preordered that comes with a head start thing or closed beta thing came with 2 keys.  From champions to SWTOR.

But anyways you should have received it in your email.  If you bought it from EB thing, you can find your key in your list of game keys on their site.   Why dont you re check your emails and see if they sent out the 2nd key to you?

Originally posted by simmihi

Originally posted by Kuinn

I have never managed to play any mmorpg through beta to retail without setting up a new key. Just get in touch with your retailer and tell them that they have given you a beta-key which is not good for playing.

I've tried for 1 day, phones, e-mails, everything, no answer. What would you do if you were me?

 

Not blame Funcom if your retailer takes you from behind and then ignores you.

PS. This might be a bit salt to the wounds, and I'm sorry for that, but to my own experience you can use VisaElectron on Funcom webshop even when it says you cant. I did that on AoC, I just chose normal Visa and paid with Electron, no problem. Anyway, preorder boxes only from official digital distributors.

Originally posted by Derros

Curious who did you order it from?  The only 2 approved digital retailers I know of are Origin and Funcom directly.

A local retailer, who probably buys the games from Amazon and sells them with a profit in my country. It is not always easy to buy games in my country. I would have bought it from Funcom directly if they would accept my credit card, but they do not accept Visa Electron (Blizzard, Trion, SoE, NCSoft don't seem to have a problem with it)

P.S. Sorry guys for the rage, and really THANKS for all your replies. I'll probably eat this one (and never get another Funcom product ever). Sorry again, needed a place to blow steam...

Originally posted by simmihi

Originally posted by Derros

Curious who did you order it from?  The only 2 approved digital retailers I know of are Origin and Funcom directly.

A local retailer, who probably buys the games from Amazon and sells them with a profit in my country. It is not always easy to buy games in my country. I would have bought it from Funcom directly if they would accept my credit card, but they do not accept Visa Electron (Blizzard, Trion, SoE, NCSoft don't seem to have a problem with it)

Well the retailer probably didnt understand that there was a pre-order code, and a retail code.  Not sure why, all MMOs are like that, Rift, WoW, AoC, Tera, ect.

Originally posted by Derros

Originally posted by simmihi

Originally posted by Derros

Curious who did you order it from?  The only 2 approved digital retailers I know of are Origin and Funcom directly.

A local retailer, who probably buys the games from Amazon and sells them with a profit in my country. It is not always easy to buy games in my country. I would have bought it from Funcom directly if they would accept my credit card, but they do not accept Visa Electron (Blizzard, Trion, SoE, NCSoft don't seem to have a problem with it)

Well the retailer probably didnt understand that there was a pre-order code, and a retail code.  Not sure why, all MMOs are like that, Rift, WoW, AoC, Tera, ect.

Yea probably, who knows... thanks mate, you've been helpful (and many of you here), i'm gonna be more careful in the future...

Originally posted by simmihi

Originally posted by Derros

Curious who did you order it from?  The only 2 approved digital retailers I know of are Origin and Funcom directly.

A local retailer, who probably buys the games from Amazon and sells them with a profit in my country. It is not always easy to buy games in my country. I would have bought it from Funcom directly if they would accept my credit card, but they do not accept Visa Electron (Blizzard, Trion, SoE, NCSoft don't seem to have a problem with it)

If your retailer "threw" your box away, they screwed you, cause that's were the game key is.

Preorder keys were only valid till now, FC had a 3 day grace period.  This is standard procedure for MMO's.

This is an issue with your retailer, if they do the "buy thru Amazon and then reseel them" they  probably don't pay quick delivery, so they are more than likely still to get any physical copy.

In any case it's on your retailer if you don't receive the key your game comes with.

Dude, it's very simple. You got scammed by this "retailer". They are the only ones responsible (other than yourself for using them), and it is utterly unreasonable to expect Funcom to shoulder the responsibility for a scam you fell for from some company Funcom has no relationship to. 

Either take it to the next level with this "retailer" you refuse to name, or just use it as a learning experience and move on. Your choice. But in no way is Funcom responsible for the scam you got caught in. 

It's perfectly logical to have a pre-order and retail key. Pre-orders can be cancelled, which would mean the player could register a pre-order key, cancel the box purchase and then simply pay the monthly sub, thus never actually buying the game. Or the player could receive his box copy, and then resell it on e-bay, unopened, thereby getting a "refund" of the purchase price.

The only reliable way for a developer to ensure that no scams are taking place is to require the retail key (in the game box) as proof of purchase.

I bought my copy from Amazon, instantly received a pre-order key and was playing in Early Access. Yesterday my box arrived from Amazon, and I registered my retail key. No problems.

If you try and save a few pennies by purchasing via some random internet site that's offering great prices, there's always risk involved.

Originally posted by Gargola

Originally posted by simmihi

Originally posted by Derros

Curious who did you order it from?  The only 2 approved digital retailers I know of are Origin and Funcom directly.

A local retailer, who probably buys the games from Amazon and sells them with a profit in my country. It is not always easy to buy games in my country. I would have bought it from Funcom directly if they would accept my credit card, but they do not accept Visa Electron (Blizzard, Trion, SoE, NCSoft don't seem to have a problem with it)

If your retailer "threw" your box away, they screwed you, cause that's were the game key is.

 

Preorder keys were only valid till now, FC had a 3 day grace period.  This is standard procedure for MMO's.

 

This is an issue with your retailer, if they do the "buy thru Amazon and then reseel them" they  probably don't pay quick delivery, so they are more than likely still to get any physical copy.

 

In any case it's on your retailer if you don't receive the key your game comes with.

Ok, i understand that. I did not know it was "standard procedure" as i've never encountered it. Now probably i threw away 50 bucks. Would it have been nice to warn me "hey dude, you need 2 keys, one pre-order one retail"? I think it would have been. Thanks for your reply.

Strange thing is that I heard Visa Electron works with paypal and the last time I checked Funcom does accept paypal as a form of payment.

Originally posted by SpottyGekko

It's perfectly logical to have a pre-order and retail key. Pre-orders can be cancelled, which would mean the player could register a pre-order key, cancel the box purchase and then simply pay the monthly sub, thus never actually buying the game. Or the player could receive his box copy, and then resell it on e-bay, unopened, thereby getting a "refund" of the purchase price.

The only reliable way for a developer to ensure that no scams are taking place is to require the retail key (in the game box) as proof of purchase.

I bought my copy from Amazon, instantly received a pre-order key and was playing in Early Access. Yesterday my box arrived from Amazon, and I registered my retail key. No problems.

If you try and save a few pennies by purchasing via some random internet site that's offering great prices, there's always risk involved.

 

I am not trying to save a few pennies. I would have bought from Funcom directly if they would accept my darn credit card, all my other games do accept it. I disagree about being the only way a dev can ensure of payment. If i cancel payment, the retailer knows, contacts the producer and that key is banned, easy as that. Transferring all the procedure on the player is a cheap method to wash your hands imo.

Originally posted by simmihi

Originally posted by Derros

Curious who did you order it from?  The only 2 approved digital retailers I know of are Origin and Funcom directly.

A local retailer, who probably buys the games from Amazon and sells them with a profit in my country. It is not always easy to buy games in my country. I would have bought it from Funcom directly if they would accept my credit card, but they do not accept Visa Electron (Blizzard, Trion, SoE, NCSoft don't seem to have a problem with it)

 

P.S. Sorry guys for the rage, and really THANKS for all your replies. I'll probably eat this one (and never get another Funcom product ever). Sorry again, needed a place to blow steam...

If you suspect them to buy it from Amazon and sell for a profit while still managing to sell it to you cheaper than Funcom does than why did you not just order a copy from Amazon too?

You would have your code saved even more money and would not blame Funcom for a mistake your retailer did.

Originally posted by Searias

Strange thing is that I heard Visa Electron works with paypal and the last time I checked Funcom does accept paypal as a form of payment.

I had 20 days of "pending" then "failed". I could use PayPal for many things, even if it's not my preffered method of payment.

My CC is good, Blizzard takes it, Trion takes it, NCSOFT takes it, SoE takes it. I'm gonna let this game go, even if i love the idea. Servers in US, terrible connection for me, screwed over 50 bucks (my fault also here, i was not aware of "common procedure" not written anywhere lol), cannot pay even if i want to... Yes i do not live in a "top-tier" country but that should not make me a second grade person.

Originally posted by Doomedfox

Originally posted by simmihi

Originally posted by Derros

Curious who did you order it from?  The only 2 approved digital retailers I know of are Origin and Funcom directly.

A local retailer, who probably buys the games from Amazon and sells them with a profit in my country. It is not always easy to buy games in my country. I would have bought it from Funcom directly if they would accept my credit card, but they do not accept Visa Electron (Blizzard, Trion, SoE, NCSoft don't seem to have a problem with it)

 

P.S. Sorry guys for the rage, and really THANKS for all your replies. I'll probably eat this one (and never get another Funcom product ever). Sorry again, needed a place to blow steam...

If you suspect them to buy it from Amazon and sell for a profit while still managing to sell it to you cheaper than Funcom does than why did you not just order a copy from Amazon too?

You would have your code saved even more money and would not blame Funcom for a mistake your retailer did.

Because i had no problems with the respective retailer before. I suspect that they buy their games somehow from Amazon US, in large packs. I'm European, i can try to buy the game from Amazon UK, and even then, only a few deliver in my country and the price for one delivery is half the price of the game. I'm sorry for not being able to control my place of birth.

And this whole situation would not have risen if the company would accept my credit card for payment. I would have chosen the official site to buy my game, as i always did (probably why i never had any pre-order codes problem), And yea, i blame Funcom for that, Why is my CC good for Blizzard, SoE, Trion, NCSOFT and not for Funcom?

CHECK THIS OUT FOR A LAUGH !!!!

I bought the preorder box from Blockbusters in my town in UK on the 19th of June. I paid £25 for it thinking it was all id have to pay

to get in early access and into the game. I thought the box I bought was access to the digital version of Secret World because it was so thin.

around the 29th of June, i noticed on the box it had the dvd symbol on the top left of the box, and also on the right it said game not included. I was panacking to say the least...

Anyway live chat people told me i had 30 days subscription so i didnt worry.

I decided on the 3rd of July on release date if I couldnt log in, then Id know it was a preorder box.

Anyway i was able to  play on the 3rd so presumed the live chat people were correct. So I decided to spend my money I had on the initiate pack, for the faction jackets, and also I bought 1200 points. I got all the items in my account and i was happy...

Roll on a few days after release....

Today 6th of July, im in a dungeon quest with 5 people and the tank decideds to give up after only dying twice on the last boss, which couldnt be helped as we were trying to work out what was going on, anyway everyone started leaving so i logged out the game too.. I went to my emails and there was a message by Funcom telling me my preorder had finished and I had to get a retail box and the key inside to continue !!!!

As of Yesterday, I have no more money till 17th of July, so in theory before I can pay blockbuster the £15 to get the retail box, what do i have to do ?  I have to sell stuff to pay for retail copy of secret world somehow...

I stripped my pc hard drives out of the computer and formatted them all, and went down to CEX store to get cash for my hard drives lol Luckily im getting a decent price for my very old sata drives, and my D drive 500gb hard drive and ive managed to keep a hold of my SSD drive for now.

I had to sell my frigging spare hard drives in order for me to continue playing this game. I dont want to wait till 17th to play cause by that time no one will be in my area in the game !!!

Really annoying experience I had today :(

Basically take this as advise as well , do not trust a dam word that the live chat people tell you, three times they told me i was not to worry i had 30 days time with my preorder box I paid £25 for. Luckily im getting the retail box either tomorrow or Sunday. But the fact remains funcoms live chat people told me a pack of lies and i decided to spend the rest of my cash on ingame clothing trusting them that iwas playing on my 30 days because live chat told me it as what I had, and I was playing the game after release date. Why not spend the last of your money on ingame items, i mean im still playing after the 3rd, and also live chat told me i had 30 days to play. 

What a really rubbish day. Why also is preorder finishing on the 6th and not the 3rd ? release started on the 3rd so why not stop preorders then, so we know if weve bought the preorder box or not instead of making us believe we actually are getting 30 days according to the funcom live chat staff. I have already set up my monthly subscription too with my secret world account, am i going to miss out on 2 days of my 30 days gaming in secret world, because I have to wait for my retail copy toi arrive at blockbusters???

Anyway im ok about it even though frustrated to hell that i was right all along about my fears that sonething wasnt right !

It was a down right lie from funcoms live support people to tell me id got 30 days with my preorder box which they knew id bought in a store.  They knew the preorder boxes they were sending to retails stores surely ?

It has cost me my back up 500gb hard drive so i can continue playing from tomorrow or Sunday.

The live chat also told me another lie, they told me my preorder box had two keys in it, thats a lie from someone who has a job with funcom as a live chat assistant. All they are doing is making things up without knowing anything about the secret world business plan . Why employ people who dont have a clue about mmos and the mmoin question  that they are meant to be doing live support for ?? What are people doing manning funcoms live chat when they havent got a clue of Secret worlds business model ????

Down right rediculous !!!

Has anyone else noticed if you login to your account on secret world website, sometimes anarchy online account page shows up as your secret world account lol

I seem to remember with AOC at the start there was heaps of people angry at the bugs and the subscription page also as it is in secret world too, isnt available yet so you cant even see when your first month is up , well i can tell you i was raving earlier on at the blatant lies from the live chat probably to just get me to go away. Rediculous !!

Just got my 2nd key via Gamerkeys and they said Funcom delayed sending them the keys.

Also, when I contacted Funcom about whether or not I would need a 2nd key, their response was:

"It does appear to be a preorder key, and you should be all set for when the game launches. There shouldn't be anything else that you need to do between now and then, but if you have any problems feel free to email back and we'll do anything we can to assist you with your problems."

We were misled into thinking a pre-order key = a retail key. I can't believe Funcom didn't have this crap sorted out BEFORE release.

Originally posted by Nephrinn

Just got my 2nd key via Gamerkeys and they said Funcom delayed sending them the keys.

Also, when I contacted Funcom about whether or not I would need a 2nd key, their response was:

"It does appear to be a preorder key, and you should be all set for when the game launches. There shouldn't be anything else that you need to do between now and then, but if you have any problems feel free to email back and we'll do anything we can to assist you with your problems."

We were misled into thinking a pre-order key = a retail key. I can't believe Funcom didn't have this crap sorted out BEFORE release.

 

When I purchased AoC I found the process to be a little obtuse. I didn't lose anything or feel ripped off in any way, but I definately felt they could have made things a little more easy to understand.