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The Secret World

The Secret World 

General Discussion  » I think i just got robbed by Funcom

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78 posts found
  Lethionn

Novice Member

Joined: 6/30/12
Posts: 13

 
OP  6/30/12 6:44:21 PM#21

I got banned around the time the last email saying the issue was resolved arrived, havent heard enything els so i have no idea why i was banned, and yes my entire Funcom account was banned.

 

Cant get my points, cant get refund, i get emails that clearly have wrong info in them and i get banned. its not my day it realy just isnt.

  joker007mo

Novice Member

Joined: 8/08/09
Posts: 720

6/30/12 6:46:42 PM#22
Originally posted by Vhaln

Geez, why don't they just hand over the rewards and be done with it?  Isn't that the way decent customer service works?  When it doubt, err on the side of customer satisfaction?  Rather than waste time and money alienating a customer, arguing over digital bric-a-brac?

this exactly even if he is lying what sense does it make to argue he will be more likely to buy more if just handed his points and if he does it alot then he is banned which maybe the case here dk

  quesy

Novice Member

Joined: 6/14/06
Posts: 52

Nebelwerfer
www.cky.se

6/30/12 6:48:44 PM#23

Dont do Funcom, they are always robbing their customers! Just look at Conan!

  Hurvart

Novice Member

Joined: 11/02/10
Posts: 566

6/30/12 6:50:00 PM#24

It is fraud. Why would anyone accept this? Continue to e-mail them. Tell them they are wrong and that you are right....

  aslan132

Elite Member

Joined: 10/01/07
Posts: 305

6/30/12 6:50:15 PM#25
Originally posted by Geriden

If  people never learn from the past, they wont live to see the future. 

 

Never trust funcom. 

This ^^^

Fool me once, shame on them (AO)

Fool me twice, shame on me (AOC)

If youre still around to get fooled the 3rd time, well life is going to be very hard for you. I dont see Funcom being liable for anything at this point. They gave you plenty of reasons to not buy this game, and yet people still beleive in giving them the benefit of the doubt. 

Its a really fun game, the combat is sorely lacking, and the "skill points" is still a shrouded way of giving you leveling progress. The quests are actually fun and inventive. 

But really, box price, sub, and cash shop... in this day and age of the MMO industry. Nice try Funcom. Ill see you in 6 months when youre talking F2P just like SWTOR. When will you learn. If other AAA offerings are free, yours doesnt warrant a subscription, no exceptions.

  Quailman

Hard Core Member

Joined: 10/08/09
Posts: 170

6/30/12 6:52:54 PM#26

Well, if what you say is true, just do a chargeback through your credit card company. If you used a debit card to preorder, then it's gonna be much harder to get a refund, but it should be a lesson to not use your debit card for these types of purchases in the future.

Consume. Be silent. Die.

  quesy

Novice Member

Joined: 6/14/06
Posts: 52

Nebelwerfer
www.cky.se

6/30/12 6:53:24 PM#27
Originally posted by aslan132
Originally posted by Geriden

If  people never learn from the past, they wont live to see the future. 

 

Never trust funcom. 

This ^^^

Fool me once, shame on them (AO)

Fool me twice, shame on me (AOC)

If youre still around to get fooled the 3rd time, well life is going to be very hard for you. I dont see Funcom being liable for anything at this point. They gave you plenty of reasons to not buy this game, and yet people still beleive in giving them the benefit of the doubt. 

Its a really fun game, the combat is sorely lacking, and the "skill points" is still a shrouded way of giving you leveling progress. The quests are actually fun and inventive. 

But really, box price, sub, and cash shop... in this day and age of the MMO industry. Nice try Funcom. Ill see you in 6 months when youre talking F2P just like SWTOR. When will you learn. If other AAA offerings are free, yours doesnt warrant a subscription, no exceptions.

Hehehe so true, AoC was the first game i bought, i waited for 2 years for that game, and after release nothing was in the game as they said, and when ppl complained about it, they told everybody that content after lvl 30, housing and siege battles was just minor things ..... the things they have promoted so dearly for years =) I will never ever by a game from them anymore!

  TruthXHurts

Novice Member

Joined: 6/20/10
Posts: 1640

I am here to chew bubblegum and to kick ass... and I'm all out of bubblegum!

6/30/12 6:55:01 PM#28
Originally posted by Quailman

Well, if what you say is true, just do a chargeback through your credit card company. If you used a debit card to preorder, then it's gonna be much harder to get a refund, but it should be a lesson to not use your debit card for these types of purchases in the future.

A cahrge back still costs money. He gets back half of what he paid at best that way. I would call the better business bureau if I were you.

"I am not in a server with Gankers...THEY ARE IN A SERVER WITH ME!!!"

  Uhwop

Elite Member

Joined: 3/20/10
Posts: 1656

6/30/12 6:59:21 PM#29
Originally posted by TruthXHurts
Originally posted by Quailman

Well, if what you say is true, just do a chargeback through your credit card company. If you used a debit card to preorder, then it's gonna be much harder to get a refund, but it should be a lesson to not use your debit card for these types of purchases in the future.

A cahrge back still costs money. He gets back half of what he paid at best that way. I would call the better business bureau if I were you.

 And what exactly is the BBB going to do?  Give them a poor rating?

Yeah...that's always the first thing I do before I buy a new MMO, check with the BBB to make sure that the company making the game is in good standing with them.

This is what most companies do when you say you're going to call the BBB, HAHAHAHAHAHAHAHAHAHAHAAHAHA!!!!!!

  Quailman

Hard Core Member

Joined: 10/08/09
Posts: 170

6/30/12 7:00:34 PM#30
Originally posted by TruthXHurts
Originally posted by Quailman

Well, if what you say is true, just do a chargeback through your credit card company. If you used a debit card to preorder, then it's gonna be much harder to get a refund, but it should be a lesson to not use your debit card for these types of purchases in the future.

A cahrge back still costs money. He gets back half of what he paid at best that way. I would call the better business bureau if I were you.

The BBB can't really do anything. They'll just contact Funcom and get their side of the story, and nothing will really be done except for maybe filing a public report and affecting their rating.

Consume. Be silent. Die.

  Sourd420

Novice Member

Joined: 7/05/10
Posts: 66

6/30/12 7:01:04 PM#31

What u need to do is tell your bank u didnt get the goods you paid for. show the promo email and  tell them what u got when u gave them money. they will see its for what it is and if you're in the right well, WINNING.

  joker007mo

Novice Member

Joined: 8/08/09
Posts: 720

6/30/12 7:01:05 PM#32
Originally posted by quesy
Originally posted by aslan132
Originally posted by Geriden

If  people never learn from the past, they wont live to see the future. 

 

Never trust funcom. 

This ^^^

Fool me once, shame on them (AO)

Fool me twice, shame on me (AOC)

If youre still around to get fooled the 3rd time, well life is going to be very hard for you. I dont see Funcom being liable for anything at this point. They gave you plenty of reasons to not buy this game, and yet people still beleive in giving them the benefit of the doubt. 

Its a really fun game, the combat is sorely lacking, and the "skill points" is still a shrouded way of giving you leveling progress. The quests are actually fun and inventive. 

But really, box price, sub, and cash shop... in this day and age of the MMO industry. Nice try Funcom. Ill see you in 6 months when youre talking F2P just like SWTOR. When will you learn. If other AAA offerings are free, yours doesnt warrant a subscription, no exceptions.

Hehehe so true, AoC was the first game i bought, i waited for 2 years for that game, and after release nothing was in the game as they said, and when ppl complained about it, they told everybody that content after lvl 30, housing and siege battles was just minor things ..... the things they have promoted so dearly for years =) I will never ever by a game from them anymore!

while yes the fool me once twice a idiot makes sense why is it that they should get away with no accountability if they do something shady they should be called out on it like blaming a victim for being robbed

just because someone gives benefit of the doubt doesnt give right to be taken advantage of them being a business should know better already

  Lethionn

Novice Member

Joined: 6/30/12
Posts: 13

 
OP  6/30/12 7:03:21 PM#33

Ive posted pics of the latest emails + my acc page banned in the first post.

 

Just in case ppl doubt me.

  EvilGeek

Advanced Member

Joined: 8/17/08
Posts: 1241

My freedom relies on yours

6/30/12 7:08:00 PM#34

I wouldn't trust them as far as I can throw them, don't get me wrong I'm loving the game but my experience with money and customer support has been less than perfect in the past. They flagged my account as banned once, when in fact it hadn't been banned there had just been a problem with a payment, happened at a weekend too, not fun.

You might not be banned it could well be your account has been flagged for some other reason, unless of course you sent some less than polite replies to their emails?


  Uhwop

Elite Member

Joined: 3/20/10
Posts: 1656

6/30/12 7:08:05 PM#35
Originally posted by Quailman
Originally posted by TruthXHurts
Originally posted by Quailman

Well, if what you say is true, just do a chargeback through your credit card company. If you used a debit card to preorder, then it's gonna be much harder to get a refund, but it should be a lesson to not use your debit card for these types of purchases in the future.

A cahrge back still costs money. He gets back half of what he paid at best that way. I would call the better business bureau if I were you.

The BBB can't really do anything. They'll just contact Funcom and get their side of the story, and nothing will really be done except for maybe filing a public report and affecting their rating.

 Were do you people get this info.

Want to know a little secret?  The BBB doesn't call nearly as many people as consumers seem to think.  I ran a small business for many years.  A business that dealt with people when they were at one of the most stressed times of thier lives.  I CONSTANTLY had to deal with people yelling at me, and  threatening me (seriously, the number of times I had to call the cops or go to court because of the people I dealt with was stupid).

I can't even tell you how many times I got, "I'm going to call the BBB on you!"  Eventually I started giving those people a quarter, the number, and then showed them were the payphone was.  NOT ONCE did the BBB ever all me.  I did, however, have a very poor rating with them.

No one but angry consumers, who are usually wrong to begin with, actually cares abut the BBB. 

  Quailman

Hard Core Member

Joined: 10/08/09
Posts: 170

6/30/12 7:13:37 PM#36
Originally posted by Uhwop
Originally posted by Quailman
Originally posted by TruthXHurts
Originally posted by Quailman

Well, if what you say is true, just do a chargeback through your credit card company. If you used a debit card to preorder, then it's gonna be much harder to get a refund, but it should be a lesson to not use your debit card for these types of purchases in the future.

A cahrge back still costs money. He gets back half of what he paid at best that way. I would call the better business bureau if I were you.

The BBB can't really do anything. They'll just contact Funcom and get their side of the story, and nothing will really be done except for maybe filing a public report and affecting their rating.

 Were do you people get this info.

Want to know a little secret?  The BBB doesn't call nearly as many people as consumers seem to think.  I ran a small business for many years.  A business that dealt with people when they were at one of the most stressed times of thier lives.  I CONSTANTLY had to deal with people yelling at me, and  threatening me (seriously, the number of times I had to call the cops or go to court because of the people I dealt with was stupid).

I can't even tell you how many times I got, "I'm going to call the BBB on you!"  Eventually I started giving those people a quarter, the number, and then showed them were the payphone was.  NOT ONCE did the BBB ever all me.  I did, however, have a very poor rating with them.

No one but angry consumers, who are usually wrong to begin with, actually cares abut the BBB. 

Yeah, I guess I should have said "If they actually decide to do something, they'll just contact Funcom blah blah etc". I agree that the BBB is generally useless and companies don't usually give a damn about them or their rating.

Consume. Be silent. Die.

  Hurvart

Novice Member

Joined: 11/02/10
Posts: 566

6/30/12 7:14:12 PM#37

If a company promise me"A" I will deamand that. If they refuse to give me "A" I will continue to demand it. It makes no difference what they say or why they claim the cant give me "A". I will not listen or think about it at all. I will just continue to demand "A".

The company will probanly be forced to call the police eventually. Because I will continue and will  get very nasty if they continue to refuse to give me what I demand.

People should never give up if they are entitled. You have rights! Individual rights! If a company fails attack them hard...

  NightBandit

Hard Core Member

Joined: 1/25/07
Posts: 767

Make friends not money, then wealth will follow.

6/30/12 7:15:14 PM#38

Does not suprise me that Funcom are grabing as that's what they do best. I will never buy another funcom game as long as I have a hole in my @ss....

The Bandit

  Uhwop

Elite Member

Joined: 3/20/10
Posts: 1656

6/30/12 7:15:18 PM#39
Originally posted by Lethionn

Ive posted pics of the latest emails + my acc page banned in the first post.

 

Just in case ppl doubt me.

Let me guess. 

Every time they sent you an email saying that you weren't getting the points, you sent in a new petition.  How many times did you petition the exact same thing? 

That's a bannable offense in basically every MMO I've played.

 

 

  Lethionn

Novice Member

Joined: 6/30/12
Posts: 13

 
OP  6/30/12 7:19:56 PM#40
Originally posted by Uhwop
Originally posted by Lethionn

Ive posted pics of the latest emails + my acc page banned in the first post.

 

Just in case ppl doubt me.

Let me guess. 

Every time they sent you an email saying that you weren't getting the points, you sent in a new petition.  How many times did you petition the exact same thing? 

That's a bannable offense in basically every MMO I've played.

 

 

I only petitioned once, if you check the email screenshots you will notice the ticket number at the top is the same in each one.

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