Originally posted by Opapanax

Originally posted by SuperDonk

Originally posted by Opapanax

Originally posted by SuperDonk

Originally posted by Omali

" I have been banned for no reason whatsoever. "

Usually around this point you know the OP did something that they aren't admitting to.

This is what I'm thinking. Everyone who has been ever been banned are innocent, just like those who fill the prisons. 

Well there's actually plenty of innocent people in prision.. LoL.. That might not be the best comparision..

 Less than 1% are innocent, don't let television dramas fool you.

 Less than 1%? don't let the powers that be fool you.. lol

 How much time have you spent in prison? You sound like a criminal.

Originally posted by Panthien

Originally posted by SkinFlayer

Let me reiterate, since this appears to be an incredibly difficult concept for people to grasp, but I have done NOTHING, I repeat, NOTHING which could by any stretch of the imagination be contrued as having violated to ToS of Diablo III (or any other game for that matter, in this context at least). 

My Diablo III history has consisted of precisely the following:  I created one toon for each of the available classes.  I have ONLY played solo.  I've played through Act I and the very beginning of Act II on Normal mode only.  I have interacted with exactly 0 other players.  I have said exactly 0 things in any chat channel in the game.  I have looked at the AH and the RMAH exactly 0 times.  I have spent exactly $0 beyond the initial purchase price on this game.  The "being randomly booted by GM's" which I mentioned has been exactly that.  I log into a character, and about 20 seconds later get booted back to the account logon screen.  At which point (until the ban) I would be able to log back into the same character and play with no issues whatsoever (at least until the connection to the Battle.net servers would become too unstable to play anymore).  Never have I been given a reason beyond "suspicious game activity".  Is logging into a character to play really that suspicous?  Is it because all of my characters have the same name?  If so, then there should be a name validity/availability checker implemented.  Is it because I have more than one character slot used?  If so, then we shouldn't be given 8 or 10 available slots for characters. 

I said this before, but it bears mentioning again.  Had I actually done something which could merit banning, I wouldn't be complaining here.  As a general rule I exist somewhat on the fringes of legality, and I am and have always been completely willing to accept any potential consequences such a life may bring some day, but in this particular instance I went the completely 100% legal and valid route, and ironically it has been the one time I've been really screwed by things.

Also worth mentioning here is  that I purchased the game back on the 12'th of June, so there are absolutely no potential issue with this whole 72 hour waiting period until the transaction clears thing they've implemented. 

I really don't understand why people seem incapable of accepting these things as facts.  Okay, yeah, most people are lying assholes, especially when on the internet, and I do try to take that factor into account.  But it is still disheartening to be forcefully reminded that regardless of truthfulness, innocence (situational at least), or any other generally considered positive traits, the automatic assumption is that I'm a lying bastatrd, and I obviously must have done something wrong.  You know what I have to say to that?  Screw you and the horse you rode in on. 

You answered your own question.

Im sure you can see why we have a hard time believing you got banned just because they felt like banning someone and the magic 8 ball chose you.

GMs randomly disconnecting you is reason enough to wonder why, a gm forcing a logout is something you REALLY have to go all out for to get that done.

Here is another thing that is waving a major  red flag, if you are innocent.. what is the problem with contacting blizzard?

Umm, I'm not sure where you're getting that I have a problem contacting Blizzard from.  It's actually quite the opposite.  I have contacted them, they just haven't been able to be bothered to respond.  I'd prefer not to have to call them because I simply don't like speaking to people on the phone.  It's a personal quirk having nothing to do with the particular issue.  When at all possible, I prefer to resolve issues of this sort online.  Plus I'm in a different state at the moment visiting my family. 

And again, you obviously don't have to ":go all out:" to be kicked to login by a GM as literally ALL I had done when this happened was to log in.  I think it happened once when I logged out from one character, then logged into one of a different class.  It also occurred when logging back into the game after having lost the connection to the server.  If those constitute "going all out", then we have drastically different interpretations of the phrase. 

Originally posted by Opapanax

Originally posted by SuperDonk

Originally posted by Opapanax

Originally posted by SuperDonk

Originally posted by Omali

" I have been banned for no reason whatsoever. "

Usually around this point you know the OP did something that they aren't admitting to.

This is what I'm thinking. Everyone who has been ever been banned are innocent, just like those who fill the prisons. 

Well there's actually plenty of innocent people in prision.. LoL.. That might not be the best comparision..

 Less than 1% are innocent, don't let television dramas fool you.

 Less than 1%? don't let the powers that be fool you.. lol

don't let the conspiracy theorists fool you. i'm not laughing.

Originally posted by SkinFlayer

Originally posted by Panthien

Originally posted by SkinFlayer

Let me reiterate, since this appears to be an incredibly difficult concept for people to grasp, but I have done NOTHING, I repeat, NOTHING which could by any stretch of the imagination be contrued as having violated to ToS of Diablo III (or any other game for that matter, in this context at least). 

My Diablo III history has consisted of precisely the following:  I created one toon for each of the available classes.  I have ONLY played solo.  I've played through Act I and the very beginning of Act II on Normal mode only.  I have interacted with exactly 0 other players.  I have said exactly 0 things in any chat channel in the game.  I have looked at the AH and the RMAH exactly 0 times.  I have spent exactly $0 beyond the initial purchase price on this game.  The "being randomly booted by GM's" which I mentioned has been exactly that.  I log into a character, and about 20 seconds later get booted back to the account logon screen.  At which point (until the ban) I would be able to log back into the same character and play with no issues whatsoever (at least until the connection to the Battle.net servers would become too unstable to play anymore).  Never have I been given a reason beyond "suspicious game activity".  Is logging into a character to play really that suspicous?  Is it because all of my characters have the same name?  If so, then there should be a name validity/availability checker implemented.  Is it because I have more than one character slot used?  If so, then we shouldn't be given 8 or 10 available slots for characters. 

I said this before, but it bears mentioning again.  Had I actually done something which could merit banning, I wouldn't be complaining here.  As a general rule I exist somewhat on the fringes of legality, and I am and have always been completely willing to accept any potential consequences such a life may bring some day, but in this particular instance I went the completely 100% legal and valid route, and ironically it has been the one time I've been really screwed by things.

Also worth mentioning here is  that I purchased the game back on the 12'th of June, so there are absolutely no potential issue with this whole 72 hour waiting period until the transaction clears thing they've implemented. 

I really don't understand why people seem incapable of accepting these things as facts.  Okay, yeah, most people are lying assholes, especially when on the internet, and I do try to take that factor into account.  But it is still disheartening to be forcefully reminded that regardless of truthfulness, innocence (situational at least), or any other generally considered positive traits, the automatic assumption is that I'm a lying bastatrd, and I obviously must have done something wrong.  You know what I have to say to that?  Screw you and the horse you rode in on. 

You answered your own question.

Im sure you can see why we have a hard time believing you got banned just because they felt like banning someone and the magic 8 ball chose you.

GMs randomly disconnecting you is reason enough to wonder why, a gm forcing a logout is something you REALLY have to go all out for to get that done.

Here is another thing that is waving a major  red flag, if you are innocent.. what is the problem with contacting blizzard?

Umm, I'm not sure where you're getting that I have a problem contacting Blizzard from.  It's actually quite the opposite.  I have contacted them, they just haven't been able to be bothered to respond.  I'd prefer not to have to call them because I simply don't like speaking to people on the phone.  It's a personal quirk having nothing to do with the particular issue.  When at all possible, I prefer to resolve issues of this sort online.  Plus I'm in a different state at the moment visiting my family. 

And again, you obviously don't have to ":go all out:" to be kicked to login by a GM as literally ALL I had done when this happened was to log in.  I think it happened once when I logged out from one character, then logged into one of a different class.  It also occurred when logging back into the game after having lost the connection to the server.  If those constitute "going all out", then we have drastically different interpretations of the phrase. 

Im not ruling out the posibility they made a mistake, it happens and if they did they will have it resolved, all it takes is patience but here is the thing.

Originally posted by SkinFlayer

At this point, I'm just becoming so fed up with the experience that I don't even know if I want them to bother unbanning me.

This strikes me as odd, if you are so innocent, which you may very well be, again what is the problem with contacting them? 

Originally posted by SuperDonk

Originally posted by Opapanax

Originally posted by SuperDonk

Originally posted by Opapanax

Originally posted by SuperDonk

Originally posted by Omali

" I have been banned for no reason whatsoever. "

Usually around this point you know the OP did something that they aren't admitting to.

This is what I'm thinking. Everyone who has been ever been banned are innocent, just like those who fill the prisons. 

Well there's actually plenty of innocent people in prision.. LoL.. That might not be the best comparision..

 Less than 1% are innocent, don't let television dramas fool you.

 Less than 1%? don't let the powers that be fool you.. lol

 How much time have you spent in prison? You sound like a criminal.

 Zero.. Was that supposed to be a compliment or an insult?

Originally posted by Sephiroso

Originally posted by Opapanax

Originally posted by SuperDonk

Originally posted by Opapanax

Originally posted by SuperDonk

Originally posted by Omali

" I have been banned for no reason whatsoever. "

Usually around this point you know the OP did something that they aren't admitting to.

This is what I'm thinking. Everyone who has been ever been banned are innocent, just like those who fill the prisons. 

Well there's actually plenty of innocent people in prision.. LoL.. That might not be the best comparision..

 Less than 1% are innocent, don't let television dramas fool you.

 Less than 1%? don't let the powers that be fool you.. lol

don't let the conspiracy theorists fool you. i'm not laughing.

 I understand why people choose to be blind to things. It is a dark and disturbing view.. and that's no laughing matter..

Note that I am not defending blizzard's atrocious customer service, nor their game.

But are you sure you were kicked by a gm?

A person gaining access to your account would explain both the random getting kicked to login screen, and blizzard banning the account.  That is how they deal with compromised accounts, until you chew them out.

Good luck to you.

Do you have an Authenticator?

There is no such thing as "banned for no reason". There had to be some reason for it. Whether or not its a good reason (maybe some mix up or not or some situation that was mistaken as a malicious attack) in the end claiming to be 'banned for no reason' is jsut a big hoax. There is always a reason, there is no reason to ban random people it would push people away. Whether that ban should stay and what caused it would be what you should try finding out as that is the big factor here.

Originally posted by SkinFlayer

Originally posted by Panthien

Originally posted by SkinFlayer

Let me reiterate, since this appears to be an incredibly difficult concept for people to grasp, but I have done NOTHING, I repeat, NOTHING which could by any stretch of the imagination be contrued as having violated to ToS of Diablo III (or any other game for that matter, in this context at least). 

My Diablo III history has consisted of precisely the following:  I created one toon for each of the available classes.  I have ONLY played solo.  I've played through Act I and the very beginning of Act II on Normal mode only.  I have interacted with exactly 0 other players.  I have said exactly 0 things in any chat channel in the game.  I have looked at the AH and the RMAH exactly 0 times.  I have spent exactly $0 beyond the initial purchase price on this game.  The "being randomly booted by GM's" which I mentioned has been exactly that.  I log into a character, and about 20 seconds later get booted back to the account logon screen.  At which point (until the ban) I would be able to log back into the same character and play with no issues whatsoever (at least until the connection to the Battle.net servers would become too unstable to play anymore).  Never have I been given a reason beyond "suspicious game activity".  Is logging into a character to play really that suspicous?  Is it because all of my characters have the same name?  If so, then there should be a name validity/availability checker implemented.  Is it because I have more than one character slot used?  If so, then we shouldn't be given 8 or 10 available slots for characters. 

I said this before, but it bears mentioning again.  Had I actually done something which could merit banning, I wouldn't be complaining here.  As a general rule I exist somewhat on the fringes of legality, and I am and have always been completely willing to accept any potential consequences such a life may bring some day, but in this particular instance I went the completely 100% legal and valid route, and ironically it has been the one time I've been really screwed by things.

Also worth mentioning here is  that I purchased the game back on the 12'th of June, so there are absolutely no potential issue with this whole 72 hour waiting period until the transaction clears thing they've implemented. 

I really don't understand why people seem incapable of accepting these things as facts.  Okay, yeah, most people are lying assholes, especially when on the internet, and I do try to take that factor into account.  But it is still disheartening to be forcefully reminded that regardless of truthfulness, innocence (situational at least), or any other generally considered positive traits, the automatic assumption is that I'm a lying bastatrd, and I obviously must have done something wrong.  You know what I have to say to that?  Screw you and the horse you rode in on. 

You answered your own question.

Im sure you can see why we have a hard time believing you got banned just because they felt like banning someone and the magic 8 ball chose you.

GMs randomly disconnecting you is reason enough to wonder why, a gm forcing a logout is something you REALLY have to go all out for to get that done.

Here is another thing that is waving a major  red flag, if you are innocent.. what is the problem with contacting blizzard?

Umm, I'm not sure where you're getting that I have a problem contacting Blizzard from.  It's actually quite the opposite.  I have contacted them, they just haven't been able to be bothered to respond.  I'd prefer not to have to call them because I simply don't like speaking to people on the phone.  It's a personal quirk having nothing to do with the particular issue.  When at all possible, I prefer to resolve issues of this sort online.  Plus I'm in a different state at the moment visiting my family. 

And again, you obviously don't have to ":go all out:" to be kicked to login by a GM as literally ALL I had done when this happened was to log in.  I think it happened once when I logged out from one character, then logged into one of a different class.  It also occurred when logging back into the game after having lost the connection to the server.  If those constitute "going all out", then we have drastically different interpretations of the phrase. 

 You're going to have to call them bro... Playing pitty patt e-mail games is not a real way to get your money back. Call them, you can resolve the situation is moments compared to days / weeks thru e-mail channels..

Originally posted by Psychow

It's entirely possible that the banning was a mistake by Blizzard. Rumor is they ARE human and prone to mistakes.

 

The OP just needs to get it fxed. Stiring up more Blizzard hate isn't helping him or anyone else. 

Hence my prefacing of my original post with "I just feel the need to bitch" 

I'm not expecting posting here to in any way resolve the problem I'm having.  I expect my submission of a ticket to the "Unfairly banned" subsection of theiir customer support to take care of that (once they get around to it). 

And I probably should have mentioned this earlier, but my suspicion is that the ban happened because I had logged into a character which was over level 13 after patch 1.0.3 was implemented, and I happen to be using a copy of the game purchased via digital download.  And since 1.0.3 had the side effect of limiting those who purchased digital download to level 13 and Act I for 72 hours after purchase (in spite of the fact that my purchase was nearly 2 weeks ago), the system assumed that I must have cheated in order for my character to exist at its current level.  Even though it had existed well before the patch was implemented. 

It is also my suspicion that I am not the only person this has happened to.

Originally posted by SkinFlayer

Originally posted by Psychow

It's entirely possible that the banning was a mistake by Blizzard. Rumor is they ARE human and prone to mistakes.

 

The OP just needs to get it fxed. Stiring up more Blizzard hate isn't helping him or anyone else. 

Hence my prefacing of my original post with "I just feel the need to bitch" 

I'm not expecting posting here to in any way resolve the problem I'm having.  I expect my submission of a ticket to the "Unfairly banned" subsection of theiir customer support to take care of that (once they get around to it). 

And I probably should have mentioned this earlier, but my suspicion is that the ban happened because I had logged into a character which was over level 13 after patch 1.0.3 was implemented, and I happen to be using a copy of the game purchased via digital download.  And since 1.0.3 had the side effect of limiting those who purchased digital download to level 13 and Act I for 72 hours after purchase (in spite of the fact that my purchase was nearly 2 weeks ago), the system assumed that I must have cheated in order for my character to exist at its current level.  Even though it had existed well before the patch was implemented. 

It is also my suspicion that I am not the only person this has happened to.

 

If your suspicion is correct than blizzard is pushing stupid to new limits.  Breaking their own records here, impressive.

Originally posted by Panthien

Originally posted by Opapanax

Originally posted by blackthornn

call your credit card company and have a chargeback issued for not giving you what you paid for, a game you can play.

Chargeback should be your last resort. If you chargeback you will potentially null in void yourself to ever playing another Blizzard game using that CC.

Chargebacks aren't normally recieved well by companies and they will not deal with the customer again in alot of cases. If you go the right route and are persistant enough you can get your situation settled without having to go the chargeback route.

1) Call Blizzard

2) Go hard

3) ???

4) Profit..

This of course if your story is true and you did not wrong in getting your account banned. Also no, just because you feel its alright to bot, gold-farm or anything other thing that might violate the ToS does not make you a victim to the system. If your story holds water.. Then you will more than likely get your situation resolved after calling and speaking senseably with a CSR..

Here is another problem with the charge back, IF your CC company does their job properly they'll contact blizzard to nvestigate the issue, when they hear you are banned they wont give your money back.

 

That isn't completely true... They'll block the payment to blizzard until it gets resolved via investigation. Just because blizz tells them they banned you isn't a good enough reason for them to not give you back. They'd have to do a full fledged investigation as to check and see if the grounds for banning you is valid or not and etc... Waaay too much effort on blizzard's part because they dont care about losing one mindless drone of a player. Therefore, OP will be fine if reports to his credit card company for a charge back. Also, you can ALWAYS create a new blizz account with another name and address and a different credit card number. 

@ Initial poster

The line "randomly booted by GM's" looks suspicious. The behaviour you're experiencing might lead someone to think that your account might have been compromised and used for (probably) spamming. The "hacker" logs in and boots you out (yea that's what happens and used to happen when you logged from a different PC) and then you log back in again, the "hacker" gets booted, realizes that you're playing and leaves you alone.

Again, this might be just a wild guess, but if i'd have to put my money on something, i'd bet that your account was compromised and used for "suspicious activities". You do not own an Authenticator, right?

Im not ruling out the posibility they made a mistake, it happens and if they did they will have it resolved, all it takes is patience but here is the thing.

Originally posted by SkinFlayer

At this point, I'm just becoming so fed up with the experience that I don't even know if I want them to bother unbanning me.

 

This strikes me as odd, if you are so innocent, which you may very well be, again what is the problem with contacting them? 

There is no problem with contacting them.  I did.  As soon as it happened.  They haven't replied yet.  The problem with contacting them again is that my desktop and I are in different states at the moment, it's the weekend, and I have other work to do which relates to my real world job.

Also, one other thing to clarify.  I suppose banning for no reason may have been a poor choice of words.  Banning for no apparent reason, or banning without supplying a definitive reason may have been better choices.  I'm not trying to imply that Blizzard it applying the Ban hammer to people picked by a random number generator.  My whole original point (which I seem to have lost along the way) was that some of the changes introduced in the 1.0.3 patch implemented an extremely overzealous system of account banning which has the side effect of banning legitimate customers simply because of the method with which they decided to purchase the game, and that IS something that Blizzard should be held accountable for. 

LOL I just created an account to post exactly what Simmihi just said.

@OP you sir have had your account compromised and taken over. The Only way to deal with this is to call Blizzard, dont email them.

For all I know when they suspect an account has been compromised they ban it for your own safety. The only way you'll know this is by contacting Blizzard Customer Support because if this was the case, you'll have it unbanned.

As for complaining about Blizzard doing their job of banning accounts that supposedly break the ToS, this thread is pointless.

Also I would run a full malware and Virus scan on my computer to make sure you are not infected with a trojan.

Originally posted by x5100

Originally posted by Panthien

Originally posted by Opapanax

Originally posted by blackthornn

call your credit card company and have a chargeback issued for not giving you what you paid for, a game you can play.

Chargeback should be your last resort. If you chargeback you will potentially null in void yourself to ever playing another Blizzard game using that CC.

Chargebacks aren't normally recieved well by companies and they will not deal with the customer again in alot of cases. If you go the right route and are persistant enough you can get your situation settled without having to go the chargeback route.

1) Call Blizzard

2) Go hard

3) ???

4) Profit..

This of course if your story is true and you did not wrong in getting your account banned. Also no, just because you feel its alright to bot, gold-farm or anything other thing that might violate the ToS does not make you a victim to the system. If your story holds water.. Then you will more than likely get your situation resolved after calling and speaking senseably with a CSR..

Here is another problem with the charge back, IF your CC company does their job properly they'll contact blizzard to nvestigate the issue, when they hear you are banned they wont give your money back.

 

That isn't completely true... They'll block the payment to blizzard until it gets resolved via investigation. Just because blizz tells them they banned you isn't a good enough reason for them to not give you back. They'd have to do a full fledged investigation as to check and see if the grounds for banning you is valid or not and etc... Waaay too much effort on blizzard's part because they dont care about losing one mindless drone of a player. Therefore, OP will be fine if reports to his credit card company for a charge back. Also, you can ALWAYS create a new blizz account with another name and address and a different credit card number. 

I simplefied the whole chain of events, you are right, blizzard will have to give them the grounds for the ban, blizzard doesnt have to to a full fledged investigation, Its also a large hassle for the CC company to debate if the ban was right or wrong, sp quite often CC companies just side with the company.

Again, a ban regardless if it was right or wrong is NO reason for a refund, they are only obligated to re-instate your acount if you where wrongly banned.

Originally posted by simmihi

@ Initial poster

 

The line "randomly booted by GM's" looks suspicious. The behaviour you're experiencing might lead someone to think that your account might have been compromised and used for (probably) spamming. The "hacker" logs in and boots you out (yea that's what happens and used to happen when you logged from a different PC) and then you log back in again, the "hacker" gets booted, realizes that you're playing and leaves you alone.

Again, this might be just a wild guess, but if i'd have to put my money on something, i'd bet that your account was compromised and used for "suspicious activities". You do not own an Authenticator, right?

You are correct.  With both parts here.  And in my support ticket, i did mention the possibility of my account having been compromised.  It seems a bit unlikely as I quite recently changed the password to the account, but the hackers out there are quite resourceful and creative.  It also seems a little odd that my account would be hacked, but I see no indication thereof (no extra or missing gear/gold/characters/levels). 

I also do not own an authenticator, and refuse to shell out additional money for such a thing.  I play one game which uses a battle.net account, and I already spent more than I wanted to on it ($60 is steep when you're a grad student).