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Guild Wars 2

Guild Wars 2 

General Discussion  » Advice about refund

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112 posts found
  skeaser

Hard Core Member

Joined: 6/13/07
Posts: 3918

Don't die mad, just die.

4/28/12 9:57:10 AM#41
I hate the new entitlement generation. You got EXACTLY what you paid for. Too bad you didn't like it.
  HorrorScope

Novice Member

Joined: 1/04/05
Posts: 612

4/28/12 10:00:14 AM#42

I hate how long and drawn out things like this get. The guy wanted advice on a refund. A: Call Anet or your C.C.

Why anything more then that? I wouldn't give 2 dueces on why he feels that way, nor need to coax him into staying like I want him to take a hit from a joint or he's not cool. Call is your answer.

  Slampig

Apprentice Member

Joined: 12/29/03
Posts: 2430

Whatever you do, do NOT speak ill of Asheron's Call 2...

4/28/12 10:00:45 AM#43
[mod edit]

That Guild Wars 2 login screen knocked up my wife. Must be the second coming!

  Raekon

Novice Member

Joined: 3/05/04
Posts: 554

4/28/12 10:02:05 AM#44
Originally posted by Aroich1

I've created an open dispute via paypal based upon two reasons.

 

Gameplay footage does not depicate actual gameplay.

 

Game was sold under the pretense that it's based upon GW free to play model.

Instead its based upon a cash shop.

 

Not to mention the fact that its a wow clone with zero innovation. It's city of heroes with a Guild Wars skin.

You REALLY c an't be serious if you are comparing this game with WOW or City of Heroes.

How far did you even bothered to inform yourself and how far did you even bothered to play the CLOSED BETA we are in?

I'm a city of heroes/villains veteran that played the game since its first beta (same with GW) and was one of the beta testers in WOW aswell and I can surely tell you that GW2 is nothing like these games.

Similarities are partially there because all mmos have some.

However, the gameplay, story design, crafting among many other things are different and exactly as they were showcased for years now in various gaming conventions and in all player based videos on youtube and other media.

It's ok if you didn't liked the gameplay or anything else but PLEASE don't lie about things that aren't that way.

The game is NOT based on a cash shop and the items in the cash shop are NOT game breaking cause you don't need them to progress in the game, nor can anyone be more powerful with them than you are.

You buy the game and you play and it was advertised correctly the whole time now.

  skeaser

Hard Core Member

Joined: 6/13/07
Posts: 3918

Don't die mad, just die.

4/28/12 10:04:49 AM#45
Originally posted by HorrorScope

I hate how long and drawn out things like this get. The guy wanted advice on a refund. A: Call Anet or your C.C.

Why anything more then that? I wouldn't give 2 dueces on why he feels that way, nor need to coax him into staying like I want him to take a hit from a joint or he's not cool. Call is your answer.


Because it hurts the game companies. People are breaking contracts with the company by calling their bank for a refund and end up causing excess costs to the game company.

It's like any other industry. Let's say you order a dish you've never tried at a resturaunt and don't like it, after you eat it should you get a refund, not because it was bad, but just because you didn't like it?

  Ghabbo

Novice Member

Joined: 9/02/11
Posts: 252

4/28/12 10:05:25 AM#46
Originally posted by Loke666
Originally posted by Aroich1

I purchased GW2 through AreaNet.

After playing the game its quite clear that theyve broke the advertising standards authoritys rules.

Videos depicting game play on the website do not depicte actual gameplay.

They did not mention the game is based on a free to play model with cash shop.

I was wondering if anybody could give me some advice so that I can get a refund through my bank.

I remeber saying that people always should try a game before they buy it unless they are 100% sure.

The game is not really F2P with cashshop, unless they tart selling items that gives you a considerable advantage to people who is not buying, and nothing we seen so far points to that.

The rest is something you easily could have found out by watching a livestream like Totalbiscuit or Yogcast.

So, no. I don't think you will get your money back and I actually don´t think you deserve it either, you should have checked up the game better or waited until you tried it. 

You can probably sell your account though even if that most likely is against  the Eula.

 

This

You know OP, I don't care about headstarts, being super-uber geared in two days, or having explored half of the game before it actually lauched. All I care is having fun, and for that reason I prefer to visit sites like MMORPG or Massively to see what the majority has to say.

Now, if you are ok with paying to beta test (and you actually were... ANet didn't announced a release date!! they can change the whole game if they want), you are also assuming the risk that gameplay/mechanics may be quite different from what you expected.

  GrayGhost79

Novice Member

Joined: 8/30/08
Posts: 4889

4/28/12 10:06:03 AM#47
Originally posted by Aroich1

I purchased GW2 through AreaNet.

After playing the game its quite clear that theyve broke the advertising standards authoritys rules.

 

Videos depicting game play on the website do not depicte actual gameplay.

They did not mention the game is based on a free to play model with cash shop.

 

I was wondering if anybody could give me some advice so that I can get a refund through my bank.


[mod edit]Everything they've shown with the exception of the Asura (I don't think they have shown Sylvarri gameplay yet) is right there in game.

It's a buy to play model, the cash shop is the same as every other MMO with minor service/fluff/convienence items.

 

I mean... it's not like this is WoW where your paying a monthly fee + buying mounts off of some cash grab cash shop.

 

My advice is to research the games you're purchasing in the future, it seems you formed an opinion about what the game was going to be and ignored the information from Anet, Here, from fans, reviewers, well... pretty much any and all information. Since the game is what every piece available information said it would be and not what you thought it would be Anet broke "advertising standards authoritys rules" (lol)?      

 

However I do believe they have broken the advertising standards, they promoted the game with actual gameplay and showed players what would be there rather than making unrealistic promises and giving us a high budget trailer that hyped the game up to be something that it's not.

Everything said to be there seems to be there, everything said not to be there doesn't seem to be there. Good job Anet!

  wrekognize

Novice Member

Joined: 7/30/07
Posts: 388

4/28/12 10:06:26 AM#48
I want to sue McDonald's every time I buy a sandwich, it looks nothing like the picture. How do they get away with it?
  HorrorScope

Novice Member

Joined: 1/04/05
Posts: 612

4/28/12 10:07:54 AM#49
Originally posted by skeaser
Originally posted by HorrorScope

I hate how long and drawn out things like this get. The guy wanted advice on a refund. A: Call Anet or your C.C.

Why anything more then that? I wouldn't give 2 dueces on why he feels that way, nor need to coax him into staying like I want him to take a hit from a joint or he's not cool. Call is your answer.


Because it hurts the game companies. People are breaking contracts with the company by calling their bank for a refund and end up causing excess costs to the game company.

It's like any other industry. Let's say you order a dish you've never tried at a resturaunt and don't like it, after you eat it should you get a refund, not because it was bad, but just because you didn't like it?


For the love of anything Holy, take yourself out of THEIR transaction and let them deal with it. "It hurts companies", whatever, it's their transaction. Wow. So many golden rules that are no longer used.... "Mind your own business" rule.

I don't need an analogy either, I understood your point the first time, recent peeve of mine, everyone's doing it nowadays on even simple things to understand. It was supposed to be used on hard to understand things.

  skeaser

Hard Core Member

Joined: 6/13/07
Posts: 3918

Don't die mad, just die.

4/28/12 10:08:48 AM#50
Originally posted by wrekognize
I want to sue McDonald's every time I buy a sandwich, it looks nothing like the picture. How do they get away with it?

Off-topic:

If you ever are in Okinawa go to McDonalds, it's amazing, everything is hot, fresh, delicious and looks like the picture. I can't eat American McD's anymore...

  skeaser

Hard Core Member

Joined: 6/13/07
Posts: 3918

Don't die mad, just die.

4/28/12 10:11:35 AM#51
Originally posted by HorrorScope
Originally posted by skeaser
Originally posted by HorrorScope

I hate how long and drawn out things like this get. The guy wanted advice on a refund. A: Call Anet or your C.C.

Why anything more then that? I wouldn't give 2 dueces on why he feels that way, nor need to coax him into staying like I want him to take a hit from a joint or he's not cool. Call is your answer.


Because it hurts the game companies. People are breaking contracts with the company by calling their bank for a refund and end up causing excess costs to the game company.

It's like any other industry. Let's say you order a dish you've never tried at a resturaunt and don't like it, after you eat it should you get a refund, not because it was bad, but just because you didn't like it?


For the love of anything Holy, take yourself out of THEIR transaction and let them deal with it. "It hurts companies", whatever, it's their transaction. Wow. So many golden rules that are no longer used.... "Mind your own business" rule.

I don't need an analogy either, I understood your point the first time, recent peeve of mine, everyone's doing it nowadays on even simple things to understand. It was supposed to be used on hard to understand things.


It's not their own business once they post it on a public discussion forum.

Goodie for you. Want a cookie? Again, public forum, my post is meant to cater to the lowest denominator. This is MMORPG.com not horrorscopeisthecenteroftheuniverse.com

  elocke

Spotlight Poster

Joined: 6/15/04
Posts: 4221

4/28/12 10:14:38 AM#52
Originally posted by Aroich1

I've created an open dispute via paypal based upon two reasons.

 

Gameplay footage does not depicate actual gameplay.

 

Game was sold under the pretense that it's based upon GW free to play model.

Instead its based upon a cash shop.

 

Not to mention the fact that its a wow clone with zero innovation. It's city of heroes with a Guild Wars skin.

Game isn't officially launched.  Your case doesn't stand a snowballs chance in hell of winning until the game officially launches and even then, you are full of crap.  I paid for the same "game" and am getting what I was told I would get.  Explain that?  

Cash shop is optional, always is in these games.  There is no mandatory aspect to it, so you have no point there.  City of Heroes bites and has copy pasta'd environments.  Sure you were playing GW2 at all?  I think you are lying.

http://www.twitch.tv/elockethemmoaddict

https://twitter.com/MMOAddicted

  dubyahite

Novice Member

Joined: 1/17/11
Posts: 2506

4/28/12 10:28:56 AM#53
Guys, saying the op would be breaching contract or computing fraud is laughable and false.

I personally wouldnt ever do this for a game unless it was a really bad case of false advertising or something, but he has every right to cancel his preorder. Nothing illegal about it.

I would bet that there is even an official way to do it through the publisher.

Here is an example: remember how you got in the head start through TOR preorders? Bioware allowed you to cancel your preorder after headscarf started but before release date and they even actually let you finish the head start. They even came out and officially said you could do this. Several forum goers around here did it.


It's called good customer service. If ncsoft isn't allowing people to cancel their preorders then they are asking for trouble.

It's not fraud to do a credit card charge back. It's called Consumer protection. It's perfectly legal and in fact banks are REQUIRED to provide th service.

It's not as if he got the game, played it for a bit, and then did this. However, even if he did do that it would be perfectly legal and well within his rights. Again, consumer protection.


And @op I would be shocked if there wasn't an official means to cancel your preorder through arenanet. Try that first before attempting a chargeback.

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  HorrorScope

Novice Member

Joined: 1/04/05
Posts: 612

4/28/12 10:32:00 AM#54
Originally posted by skeaser
Originally posted by HorrorScope
Originally posted by skeaser
Originally posted by HorrorScope

I hate how long and drawn out things like this get. The guy wanted advice on a refund. A: Call Anet or your C.C.

Why anything more then that? I wouldn't give 2 dueces on why he feels that way, nor need to coax him into staying like I want him to take a hit from a joint or he's not cool. Call is your answer.


Because it hurts the game companies. People are breaking contracts with the company by calling their bank for a refund and end up causing excess costs to the game company.

It's like any other industry. Let's say you order a dish you've never tried at a resturaunt and don't like it, after you eat it should you get a refund, not because it was bad, but just because you didn't like it?


For the love of anything Holy, take yourself out of THEIR transaction and let them deal with it. "It hurts companies", whatever, it's their transaction. Wow. So many golden rules that are no longer used.... "Mind your own business" rule.

I don't need an analogy either, I understood your point the first time, recent peeve of mine, everyone's doing it nowadays on even simple things to understand. It was supposed to be used on hard to understand things.


It's not their own business once they post it on a public discussion forum.

Goodie for you. Want a cookie? Again, public forum, my post is meant to cater to the lowest denominator. This is MMORPG.com not horrorscopeisthecenteroftheuniverse.com

 

LOL. You put that out there, you are the one worried about what someone else does with a refund and I mention, you shouldn't, why? Because you shouldn't. Ok I do get the "they put it out there" well the question was advice on how to get a refund. I gave the answer. You gave them "They shouldn't do it, bad for company". That wasn't the question now was it? Why not go down to the local Wal-Mart today and stop buyers coming in with returns and tell them, that isn't good for the compaines involved. Take it to the streets man!

 

But I do like the sound of horrorscopeisthecenteroftheuniverse.com. Hmm....

  Quizzical

Guide

Joined: 12/11/08
Posts: 14591

4/28/12 10:47:08 AM#55
Originally posted by Aroich1

They did not mention the game is based on a free to play model with cash shop.

They have said that so many times that they have gotten obnoxious for saying it so much.  If you somehow missed that and bought the game anyway, then the problem isn't ArenaNet.  It isn't PayPal, and it isn't your bank.  The problem is somewhere between your keyboard and your chair.  And that's not ArenaNet's fault.

If you bought the game and don't like it, fine.  You would do well to learn from the experience and wait until after launch to buy a game.  But you can't seriously expect a refund when ArenaNet has already given you what you paid for.  The point of trying to get people to preorder is so that some people who won't like the game will buy it anyway.

Also note that if you do dispute the charge, you should expect anything else you've bought from the same company on the same credit card or PayPal account or whatever to be banned.  I don't know if that means just Guild Wars 1 (in addition to your GW2 account), or if it extends to all NCsoft games (City of Heroes, Lineage, etc.).  Game companies hate fraudulent chargebacks, whether it's fraud on the part of someone stealing your credit card, or on the part of a disgruntled player who doesn't think he should have to pay for what he bought.

  Luxthor

Novice Member

Joined: 12/31/06
Posts: 171

4/28/12 11:09:42 AM#56
Originally posted by Aroich1

I purchased GW2 through AreaNet.

After playing the game its quite clear that theyve broke the advertising standards authoritys rules.

 

Videos depicting game play on the website do not depicte actual gameplay.

They did not mention the game is based on a free to play model with cash shop.

 

I was wondering if anybody could give me some advice so that I can get a refund through my bank.

 

March 20th, 2012. for me personally (and probably for many others) will be worst day in history of my involvement with GW, it's the day when Mike O'Brian introduced horror ;) called legal RMT. After that day all forums where on fire, don't know how you missed that.

 

My advice, don't do any PayPal dispute, it's the bad move on the long run.

---
"I'm sorry Dave, I'm afraid I can't do that."

  waynejr2

Elite Member

Joined: 4/12/11
Posts: 4409

RIP City of Heroes!

4/28/12 12:13:34 PM#57
Originally posted by HorrorScope

I hate how long and drawn out things like this get. The guy wanted advice on a refund. A: Call Anet or your C.C.

Why anything more then that? I wouldn't give 2 dueces on why he feels that way, nor need to coax him into staying like I want him to take a hit from a joint or he's not cool. Call is your answer.

what if a forum member suspects fraud is being done by the OP and a person wants to report it?  What if by not deleting this thread, mmorpg.com is supporting fraud?

http://www.youhaventlived.com/qblog/2010/QBlog190810A.html

  waynejr2

Elite Member

Joined: 4/12/11
Posts: 4409

RIP City of Heroes!

4/28/12 12:14:35 PM#58
Originally posted by HorrorScope
Originally posted by skeaser
Originally posted by HorrorScope

I hate how long and drawn out things like this get. The guy wanted advice on a refund. A: Call Anet or your C.C.

Why anything more then that? I wouldn't give 2 dueces on why he feels that way, nor need to coax him into staying like I want him to take a hit from a joint or he's not cool. Call is your answer.


Because it hurts the game companies. People are breaking contracts with the company by calling their bank for a refund and end up causing excess costs to the game company.

It's like any other industry. Let's say you order a dish you've never tried at a resturaunt and don't like it, after you eat it should you get a refund, not because it was bad, but just because you didn't like it?


For the love of anything Holy, take yourself out of THEIR transaction and let them deal with it. "It hurts companies", whatever, it's their transaction. Wow. So many golden rules that are no longer used.... "Mind your own business" rule.

I don't need an analogy either, I understood your point the first time, recent peeve of mine, everyone's doing it nowadays on even simple things to understand. It was supposed to be used on hard to understand things.

if made his business public, expect side effects.

http://www.youhaventlived.com/qblog/2010/QBlog190810A.html

  Echo08

Novice Member

Joined: 2/06/07
Posts: 57

4/28/12 12:46:28 PM#59

Tried it... don't like it.  Refund time.  

And if you want to whine about me pulling my money back.  I care ... no not really.  There was no other way to get a sense for the product with out playing it for a few levels and I didn't enjoy it.     

  Damzilla

Novice Member

Joined: 6/18/10
Posts: 175

4/28/12 12:51:17 PM#60
Originally posted by Aroich1

I purchased GW2 through AreaNet.

After playing the game its quite clear that theyve broke the advertising standards authoritys rules.

 

Videos depicting game play on the website do not depicte actual gameplay.

They did not mention the game is based on a free to play model with cash shop.

 

I was wondering if anybody could give me some advice so that I can get a refund through my bank.

I've seen enough American legal TV shows to know that this is not a very strong case...

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