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Star Wars: The Old Republic

Star Wars: The Old Republic 

General Discussion  » Bioware provided me some really great customer service today!!

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84 posts found
  zytin

Advanced Member

Joined: 8/14/10
Posts: 117

4/21/12 11:29:35 AM#61
Originally posted by ktanner3
Originally posted by zytin

My assumptions are made based upon information provided to me by the op.  You are now stating that  pointing out that the op may wish to reconsider his priorities regarding a game and a real life relationship is trolling.  I disagree. 

My opinion of how much SWTOR sucks is based upon experience of going into the game believing what the fanbois were saying.  In fact, I attribute half of my time of enjoyment in the game to a psychosis of not wanting to believe I just wasted 70 bucks...But once I got towards the end of the game, as it were, I just could not ignore the many flaws and limitations of the game and the lack of the most basic features that any modern MMO should have.    

You can look at it this way:  While yourself and the OP and the other fanbois feel a need to post about how X or Y is so great about SWTOR, I feel the need warn away  those who are wandering dangerously close to the path of purchasing this game.  It's not trolling, it's providing clarification for the blind.

So because you were a bad consumer by listening to what others said and not doing your own research on the product you paid money for you expect everyone else to be just as foolish as you were? And this is why you feel the need to take a dump in a positive thread? Okay then.

 

 

Over the top and deflective reaction, but seeing as your current favorite game is SWTOR, It's understandable.  What does it say that you don't actually argue with any of the issues I had with the game?

 

However, I must agree.  It was very stupid of me to listen to the praise of SWTOR fans in the various reviews that I read.  It was quite ignorant of me to ignore the bad reviews and dismiss them as jaded haters.  I learned a very costly lesson in my HUGE mistake of listening to SWTOR fanbois...One that I will not repeat in the future....

 

  ktanner3

Master

Joined: 3/19/06
Posts: 3922

Trolls will be ignored

4/21/12 11:49:29 AM#62
Originally posted by zytin
Originally posted by ktanner3
 

So because you were a bad consumer by listening to what others said and not doing your own research on the product you paid money for you expect everyone else to be just as foolish as you were? And this is why you feel the need to take a dump in a positive thread? Okay then.

 

 

Over the top and deflective reaction, but seeing as your current favorite game is SWTOR, It's understandable.  What does it say that you don't actually argue with any of the issues I had with the game?

It means the things you find that make the game unplayable means jack squat to me. Hence, I don't see the need to gripe about them. I don't like WOW, but I don't make a habit of stalking their forums and crapping in every positive thread on the game. That would be disrespectful to the people who are enjoying the game and want to discuss things other than "Dis Game Sux." 

Maybe it's just me, but I find it to be very disrespectful of others to crap in a positive thread when there are MANY other negative threads in this forum. MMORPG.COM is pretty much a haters paradise. It's not like the haters aren't getting their say around here.

 

However, I must agree.  It was very stupid of me to listen to the praise of SWTOR fans in the various reviews that I read.  It was quite ignorant of me to ignore the bad reviews and dismiss them as jaded haters.  I learned a very costly lesson in my HUGE mistake of listening to SWTOR fanbois...One that I will not repeat in the future....

 If you agree, then how was I over the top? You just confirmed everything I said. Only bad consumers blindly buy a game when there was SO much info before hand as well as plenty of oppertunities to play it in BETA. I enjoy the game, but you better believe I did my homework before plucking down my hard earned money. It's why my list of MMOs played is much smaller than many others here.

 

NGE killed SWG. Get over it like the rest of us did in 2005.

  zytin

Advanced Member

Joined: 8/14/10
Posts: 117

4/21/12 12:10:18 PM#63

1.) I'm not stalking SWTOR's forums trolling about how bad the game is.  I'm responding to a 'SWTOR IS SO GREAT!' forum post on a general MMORPG forum.

2.)  You're reaction was deflective and over the top because you did not address any of the poitns that I made, and instead tried to divert the issues that I have with the game on me being a "bad consumer".  It's the same thing as telling a victim that they are at fault, "Well, it's you're fault you got robbed!"

3)   You failed to catch the tongue-in-cheek sarcastic nature of my second paragraph.  The fact is that I did do my research, I was reading two opposite opinions of the game, decided to actually believe the makers of the game and their fans instead of the people they were labeling as just 'haters', and I got screwed for it because what I purchased was an unfinished lenear co-op game that lacked in very basic features when what was advertised was a highly polished next gen MMORPG.  

4)  I wasn't even argueing about that.  What I was pointing out is the state of the OP where he A.) feels a need to hide his gamming from his SO and then B.)  decided he was tired of hiding what he obviously saw as an embarrasing activity (why else hide it) and now holds the opinion that if she doesn't like it, she can leave, with no clear indication that he has done anything in an attempt to meet her half way in regards to what she clearly is disturbed about.    C)  No, I don't know the whole situation, but i) he OP views his girlfriend deleting a character because she is mad he plays MMO's as a random act of "crazy" and ii) people only ever tell their side of the story...It basically comes down to:  Dude, maybe you should back off the game just a little and try spending some time and communicating with your girlfiend about it.  

  User Deleted
4/21/12 12:13:51 PM#64
Originally posted by Monorojo

My girlfriend has been frustrated with how much I have been playing SW:TOR (hint : I'm addicted! The game is awesome!!!) and when I was taking a shower this morning, guess what?!?

 

She deleted my main!!! I couldnt believe it! 15 days /played down the drain. I went to the boards in hopes of finding a solution, made a post and it was answered within 1 hour. My character was restored within 3 hours!

Just in time for me to finish the daily event today (which is releated to the world event) and get the final piece in the gear set for the event!

 

Awesome job again BIOWARE! You guys rock!

And here we go again, when BioWare employee's make up stories to try and promote their dead game that's going to have like 2 servers left once they do that server merge. 

Great job BioWare, just lowering your standards even more by hiring people to make up some BS story on forums like these.

  ktanner3

Master

Joined: 3/19/06
Posts: 3922

Trolls will be ignored

4/21/12 12:33:23 PM#65
Originally posted by dthmn
Originally posted by Monorojo

My girlfriend has been frustrated with how much I have been playing SW:TOR (hint : I'm addicted! The game is awesome!!!) and when I was taking a shower this morning, guess what?!?

 

She deleted my main!!! I couldnt believe it! 15 days /played down the drain. I went to the boards in hopes of finding a solution, made a post and it was answered within 1 hour. My character was restored within 3 hours!

Just in time for me to finish the daily event today (which is releated to the world event) and get the final piece in the gear set for the event!

 

Awesome job again BIOWARE! You guys rock!

And here we go again, when BioWare employee's make up stories to try and promote their dead game that's going to have like 2 servers left once they do that server merge. 

Great job BioWare, just lowering your standards even more by hiring people to make up some BS story on forums like these.

Some of you people crack me up. Try to read the thread before sticking your foot in your mouth. The first guy to do it at least apologized once he was proven wrong. You have no excuse.

NGE killed SWG. Get over it like the rest of us did in 2005.

  Greyhooff

Hard Core Member

Joined: 10/08/08
Posts: 681

4/21/12 2:35:14 PM#66

It's a well known fact that EA hires marketeers to come on forums posing as normal forumgoers as part of their "viral marketing" department.

http://www.cinemablend.com/games/EA-Viral-Marketing-Exposed-Big-Buyout-Horizon-40885.html

So what he is saying is not that unbelievable.

  mrw0lf

Novice Member

Joined: 4/09/05
Posts: 2311

4/21/12 4:21:10 PM#67
Originally posted by Greyhooff

It's a well known fact that EA hires marketeers to come on forums posing as normal forumgoers as part of their "viral marketing" department.

http://www.cinemablend.com/games/EA-Viral-Marketing-Exposed-Big-Buyout-Horizon-40885.html

So what he is saying is not that unbelievable.

If it's marketing we're talking about, in a specialised forum based environment, black marketing would prove to be a far more effective method, if resources weren't too much of a factor. So, who are you again?

The point is on a forum like this there are going to be a number of shrills, it just so happens that negative comments have more impact on people's choices than possitive ones, so common sense says if you want more people to play your game you don't big it up, you bad mouth the competition.

-----
“The person who is certain, and who claims divine warrant for his certainty, belongs now to the infancy of our species.”

  ktanner3

Master

Joined: 3/19/06
Posts: 3922

Trolls will be ignored

4/21/12 8:07:10 PM#68
That explains the gw2 fanatics to a tee.

NGE killed SWG. Get over it like the rest of us did in 2005.

  vader999

Novice Member

Joined: 3/01/06
Posts: 136

4/22/12 5:58:36 AM#69

Thread title:

Bioware provided me some really great customer service TODAY!!

=============================================================

Thread posted: 4/21/12 3:59:56 AM#1

shower this morning
daily event today
 
=============================================================

Thread posted: 4/21/12 6:13:58 AM#30 

The date on the email changes when you log in, I did not just recieve it 30 minutes ago. I recieved it 2-3 hours after i made the post on the bioware site tbqh.
 
=============================================================
Thread posted: Old 04.16.2012 , 04:00 PM | #1
 
Character Name - Monorojo
Server name: Dark Reaper
The date and time of the deletion of your character: 4/16/2012 around 2:40 PM

She doesnt want me to play anymore so she deleted it. Very rude I think.

Anyway is there anyway I can get it restored?
=============================================================
 
How slow do you guys need to be to not see through the BS?
  TeknoBug

Apprentice Member

Joined: 10/13/07
Posts: 2113

4/22/12 11:12:32 AM#70

As far as I know Bioware doesn't do the customer service, EA does. I sent in a bug report ticket the other day about the "Logout" button in the escape menu not working, got a reply in about 20 seconds, the next day I got 4 more replies on the same damn ticket and I can't delete them.


First time I sent in a ticket about 3 months ago about buying the wrong weapon off a vendor and asking for a comm refund or swap, ticket went unread for 2 weeks and then suddenly got closed, I wrote another one which got closed 2 days later with no response.


PS- your gf deleting your toon was uncalled for, but I think she's sending you a message that she wants you to spend more time off the game.

  TJixlee

Novice Member

Joined: 7/27/11
Posts: 174

4/22/12 11:14:48 AM#71
Originally posted by Corehaven

Something about the OP makes me....sad.  

 

I hope he likes Swtor better than female company.  Doesnt sound like he's going to have it for long. 

 

Then again judging by his post history I dont even know if I believe this junk even happened.   She knew your password?  And why would she just delete your main and not the alts too?  I call bull. 

 

Also what a coincidence.  There's been a couple of threads up today talking about how Swtor's customer service is awful, and the OP posts one saying its great all in one day.   Negative threads appeared earlier in the week and last about how Swtor giving out a free month is desperate, and the OP posts a thread about how its wonderful. 

 

Im beginning to see a pattern here. 

you may just be in denial that someone had a great experience get over yourself.

  TJixlee

Novice Member

Joined: 7/27/11
Posts: 174

4/22/12 11:19:20 AM#72

i'm beginning to think everyone is a conspiracy theorist LMFAO! come up with some rpetty outlandish stuff in your head and post it hear to see if it sounds any better then in your head..... FYI it sounds worse.

  User Deleted
4/22/12 11:38:50 AM#73

They would have to have fresh flowers put in my room and a mint on my pillow to get my attention. And a full minibar with bags of peanuts. I'm pretty disappointed with those guys. On several levels.

  goldiewilson

Apprentice Member

Joined: 1/30/09
Posts: 93

No power in the verse can stop me.

4/22/12 1:20:02 PM#74

Monorojo its been about a week now, isn't it time for another Bioware = so good for = X good deed post again? I mean you only have two going at the same time right now. Maybe you should talk about how good the graphics are? Or perhaps praises for the 1.2 patch.

 

Desperation is in the air people.

  MosesZD

Apprentice Member

Joined: 2/10/12
Posts: 1407

4/23/12 8:24:54 AM#75
Originally posted by Corehaven

Something about the OP makes me....sad.  

 

I hope he likes Swtor better than female company.  Doesnt sound like he's going to have it for long. 

 

Then again judging by his post history I dont even know if I believe this junk even happened.   She knew your password?  And why would she just delete your main and not the alts too?  I call bull. 

 

Also what a coincidence.  There's been a couple of threads up today talking about how Swtor's customer service is awful, and the OP posts one saying its great all in one day.   Negative threads appeared earlier in the week and last about how Swtor giving out a free month is desperate, and the OP posts a thread about how its wonderful. 

 

Im beginning to see a pattern here. 

 

I've been noticing the same...    I'm beginning to think Viral Marketer.    Something we all, pretty much, know EA does...

  MosesZD

Apprentice Member

Joined: 2/10/12
Posts: 1407

4/23/12 8:38:30 AM#76
Originally posted by mrw0lf
Originally posted by Greyhooff

It's a well known fact that EA hires marketeers to come on forums posing as normal forumgoers as part of their "viral marketing" department.

http://www.cinemablend.com/games/EA-Viral-Marketing-Exposed-Big-Buyout-Horizon-40885.html

So what he is saying is not that unbelievable.

If it's marketing we're talking about, in a specialised forum based environment, black marketing would prove to be a far more effective method, if resources weren't too much of a factor. So, who are you again?

The point is on a forum like this there are going to be a number of shrills, it just so happens that negative comments have more impact on people's choices than possitive ones, so common sense says if you want more people to play your game you don't big it up, you bad mouth the competition.

 

Nope.  You denigrate the crtics and spread postive stories.   Any shots to other games are just in passing.   You goal is to 'look above it' while making anyone with legitimate criticisms of your operations 'paranoid' while ostracising them as trolls.  You'd be surprised how many one-day suspensions I've gotten for just pointing out flaws in the game.   Not even posts addressed at someone.     It's about social manipulation and squelchin dissent.   Not advertising or standing on your merits. 

 

Like when bad restauraunts give themselves 5-star reviews online.   Then you take your wife to Mother's Day Brunch and have one of the worst meals of your life...   Case in point, Bistro 215, Nashville, TN -- now closed due to crap food and no customers, yet had a bunch of 5-star 'just so story' reviews...  Imagine that...

 

http://tinyurl.com/7oo4bwk

 

Look at the distribution of the reviews on the chart.   An abnormal # of 4's and 5's.  NO 3's.   And a bunch of 1's and 2's.    And, considering how the restauraunt closed (in the premium Green Hills area in Nashville)...   The 1's and 2's had it right.    This was a 'no fail' location if your food was decent.   But it wasn't even as good as Applebee's...

 

Anyway, that's viral marketing.   Lying through your teeth.   With games it includes labeling people as 'trolls' and 'haters' when they criticize the game.   Regardless of the emotional content of their posts.

  MosesZD

Apprentice Member

Joined: 2/10/12
Posts: 1407

4/23/12 8:40:48 AM#77
Originally posted by Corehaven
Originally posted by Monorojo

http://www.freeimagehosting.net/g67la

 

Happy troll? Now can you please leave me alone and stop stalking me?

 

It is amazing I am the troll when I am one of the few people on this board that does not troll Bioware.

 

I await your apology btw. Not that I will accept it, but you owe me one that is for sure.

 

Okay I'll buy it.  They restored your character.  I admit that is impressive as well considering I didnt even know an mmorpg could do that.   And 3 hours is not long at all especially for that.  Thus?  I apologize. 

 

On a side note, not that you'll take advice from me, but you may SERIOUSLY want to tone down the Swtor playing unless that girlfriend of yours means nothing to you.   My best friend nows a gal at his church who divorced her husband over the same thing (which I think is a stupid reason for a divorce but whatever).    Either try to get her involved into playing with you or at least playing the game too (which Ive done with my wife before = understanding ) or make more time for her in general.  Girls get jealous of other girls, and they get even more jealous of mmos.  Sorry, just the way it is. 

 

Not trying to troll you.  I dont troll.  I just type my thoughts.   Anyways fair deal.   If they really did restore your character in only 3 hours?  Id be happy too.  That is good customer service so I apologize and stand corrected. 

 

You believe that?  3 hours?    No way.   Restoring characters is generally not so easy.   I've known people to be hacked and characters  deleted and it takes weeks to do a manual restore.   Not 3 hours.

  MosesZD

Apprentice Member

Joined: 2/10/12
Posts: 1407

4/23/12 8:45:46 AM#78
Originally posted by Corehaven
Originally posted by Monorojo

The date on the email changes when you log in, I did not just recieve it 30 minutes ago. I recieved it 2-3 hours after i made the post on the bioware site tbqh.

 

As you can see they responsed to my concern in 10 minutes on the forum. It took them 3 hours to restore my toon. Very good customer service by any measure!

 

 

 

I have Yahoo mail too.  No it does not.  The date is when you recieved the e mail.  I just checked.  You recieved that mail today on the 20th.  Period.  I just confirmed with my own e-mail. 

 

That date is the date you recieved the e-mail.  You posted this problem on the site on Monday.  Today was Friday. 

 

Perhaps Im not understanding you or missing something.  Whether it took 3 hours or 3-4 days the fact you got your toon back is fair service.  So regardless I'll give you that. 

 

Days I believe.   Hours to get your account restored, I believe.   It took Guild Wars 39 minutes from e-mail to response to get my GW1 account password back.   But that wasn't a charactert restore and I had all the information to my account, I just couldn't reset the password because I no longer used Mindspring as my email.

 

So I proved everything in the follow-up email and they reset my PW and email.   That's easy.

 

Hours to restore a deleted toon.  No.   You have to drag those out of a database by hand.

  mrw0lf

Novice Member

Joined: 4/09/05
Posts: 2311

4/23/12 11:48:14 AM#79
Originally posted by MosesZD
Originally posted by mrw0lf
Originally posted by Greyhooff

It's a well known fact that EA hires marketeers to come on forums posing as normal forumgoers as part of their "viral marketing" department.

http://www.cinemablend.com/games/EA-Viral-Marketing-Exposed-Big-Buyout-Horizon-40885.html

So what he is saying is not that unbelievable.

If it's marketing we're talking about, in a specialised forum based environment, black marketing would prove to be a far more effective method, if resources weren't too much of a factor. So, who are you again?

The point is on a forum like this there are going to be a number of shrills, it just so happens that negative comments have more impact on people's choices than possitive ones, so common sense says if you want more people to play your game you don't big it up, you bad mouth the competition.

 

Nope.  You denigrate the crtics and spread postive stories.   Any shots to other games are just in passing.   You goal is to 'look above it' while making anyone with legitimate criticisms of your operations 'paranoid' while ostracising them as trolls.  You'd be surprised how many one-day suspensions I've gotten for just pointing out flaws in the game.   Not even posts addressed at someone.     It's about social manipulation and squelchin dissent.   Not advertising or standing on your merits. 

 

Like when bad restauraunts give themselves 5-star reviews online.   Then you take your wife to Mother's Day Brunch and have one of the worst meals of your life...   Case in point, Bistro 215, Nashville, TN -- now closed due to crap food and no customers, yet had a bunch of 5-star 'just so story' reviews...  Imagine that...

 

http://tinyurl.com/7oo4bwk

 

Look at the distribution of the reviews on the chart.   An abnormal # of 4's and 5's.  NO 3's.   And a bunch of 1's and 2's.    And, considering how the restauraunt closed (in the premium Green Hills area in Nashville)...   The 1's and 2's had it right.    This was a 'no fail' location if your food was decent.   But it wasn't even as good as Applebee's...

 

Anyway, that's viral marketing.   Lying through your teeth.   With games it includes labeling people as 'trolls' and 'haters' when they criticize the game.   Regardless of the emotional content of their posts.

No, you're wrong

-----
“The person who is certain, and who claims divine warrant for his certainty, belongs now to the infancy of our species.”

  ktanner3

Master

Joined: 3/19/06
Posts: 3922

Trolls will be ignored

4/23/12 11:57:22 AM#80
Originally posted by mrw0lf
Originally posted by MosesZD

 

 

Nope.  You denigrate the crtics and spread postive stories.   Any shots to other games are just in passing.   You goal is to 'look above it' while making anyone with legitimate criticisms of your operations 'paranoid' while ostracising them as trolls.  You'd be surprised how many one-day suspensions I've gotten for just pointing out flaws in the game.   Not even posts addressed at someone.     It's about social manipulation and squelchin dissent.   Not advertising or standing on your merits. 

 

Like when bad restauraunts give themselves 5-star reviews online.   Then you take your wife to Mother's Day Brunch and have one of the worst meals of your life...   Case in point, Bistro 215, Nashville, TN -- now closed due to crap food and no customers, yet had a bunch of 5-star 'just so story' reviews...  Imagine that...

 

http://tinyurl.com/7oo4bwk

 

Look at the distribution of the reviews on the chart.   An abnormal # of 4's and 5's.  NO 3's.   And a bunch of 1's and 2's.    And, considering how the restauraunt closed (in the premium Green Hills area in Nashville)...   The 1's and 2's had it right.    This was a 'no fail' location if your food was decent.   But it wasn't even as good as Applebee's...

 

Anyway, that's viral marketing.   Lying through your teeth.   With games it includes labeling people as 'trolls' and 'haters' when they criticize the game.   Regardless of the emotional content of their posts.

No, you're wrong

Actually what that story proves is how un-important internet reviews and polls are. So anyone here  that thinks they are influencing people's opnions on a mass scale, good or bad, are kidding themselves. 

NGE killed SWG. Get over it like the rest of us did in 2005.

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