Trending Games | Guild Wars 2 | Final Fantasy XIV: A Realm Reborn | Star Citizen | Warhammer 40K: Eternal Crusade

  Network:  FPSguru RTSguru
Login:  Password:   Remember?  
Show Quick Gamelist Jump to Random Game
Members:2,920,487 Users Online:0
Games:760  Posts:6,311,711
Recent forum postsRSS
Active threads
Cloud view
List all forums
General Forums
Developers Corner General Discussion
Popular Game Forums
Click a status to find game forum
Game Forums
Click a letter to find game forum
A-C
2029 Online 2112: Revolution 2Moons 4Story 8BitMMO 9 Dragons A Mystical Land A Tale in the Desert III A3 ACE Online ARGO Online Aberoth Absolute Force Online Absolute Terror Achaea Adellion Aerrevan Aetolia, the Midnight Age Age of Armor Age of Conan Age of Empires Online Age of Mourning Age of Wulin Age of Wushu Aida Arenas Aika Aion Albion Online Alganon All Points Bulletin (APB) Allods Online Altis Gates Amazing World Anarchy Online Ancients of Fasaria Andromeda 5 Angels Online Angry Birds Epic Anime Ninja Anime Pirates Anime Trumps Anmynor Anno Online Applo Arcane Hearts Arcane Legends ArchLord ArcheAge Archeblade Archlord X Ascend: Hand of Kul Asda 2 Asda Story Ashen Empires Asheron's Call Asheron's Call 2 Astera Online Astonia III Astro Empires Astro Lords: Oort CLoud Asura Force Atlantica Online Atriarch Aura Kingdom Aurora Blade Auto Assault Avatar Star Battle Dawn Battle Dawn Galaxies Battle for Graxia Battle of 3 Kingdoms Battle of the Immortals Battlecruiser Online Battlestar Galactica Online Battlestar Reloaded Beyond Protocol Black Aftermath Black Desert Black Gold Black Prophecy Black Prophecy Tactics: Nexus Conflict Blacklight Retribution Blade & Soul Blade Hunter Blade Wars Blazing Throne Bless Blitz 1941 Blood and Jade Bloodlines Champions Boot Hill Heroes Borderlands 2 Borderlands: The Pre-Sequel Bound by Flame Bounty Bay Online Brain Storm Bravada Bravely Default Bravely Second Brawl Busters. Brick-Force Bright Shadow Bullet Run Business Tycoon Online CTRacer Cabal Online Caesary Call of Camelot Call of Gods Call of Thrones Camelot Unchained Canaan Online Cardmon Hero Cartoon Universe CasinoRPG Cast & Conquer Castle Empire Castlot Celtic Heroes Champions Online Champions of Regnum Chaos Online Child of Light Chrono Tales Citadel of Sorcery CitiesXL Citizen Zero City of Decay City of Heroes City of Steam City of Transformers City of Villains Civilization Online Clan Lord Clash of Clans Cloud Nine Club Penguin Colony of War Command & Conquer: Tiberium Alliances Company of Heroes Online Conquer Online Conquer Online 3 Continent of the Ninth (C9) Core Blaze Core Exiles Corum Online Craft of Gods Crimecraft Crimelife 2 Cronous Crota II Crusaders of Solaris Cultures Online Cyber Monster 2 Cyberpunk 2077 Céiron Wars
D-F
D&D Online DC Universe DK Online DOTA DOTA 2 DUST 514 DV8: Exile Dalethaan Dance Groove Online Dark Age of Camelot Dark Ages Dark Legends Dark Orbit Dark Relic: Prelude Dark Solstice Dark Souls 2 Dark and Light DarkEden Online DarkSpace Darkblood Online Darkest Dungeon Darkfall Darkfall: Unholy Wars Darkwind: War on Wheels Das Tal Dawn of Fantasy Dawntide DayZ Dead Earth Dead Frontier Dead Island Dead Island 2 Dead Island: Riptide Deco Online Deep Down Deepworld Defiance Deicide Online Dekaron Demons at the Horizon Desert Operations Destiny Diablo 3 Diamonin Digimon Battle Dino Storm Disciple Divergence Divina Divine Souls Divinity: Original Sin Dofus Dominus Online Dragon Age: Inquisition Dragon Ball Online Dragon Born Online Dragon Crusade Dragon Empires Dragon Eternity Dragon Fin Soup Dragon Nest Dragon Oath Dragon Pals Dragon Raja Dragon's Call Dragon's Call II Dragon's Prophet DragonSky DragonSoul Dragona Dragonica Dragons and Titans Drakengard 3 Dream of Mirror Online Dreamland Online Dreamlords: The Reawakening Drift City Duels Dungeon Blitz Dungeon Fighter Online Dungeon Overlord Dungeon Party Dungeon Rampage Dungeon Runners Dungeon of the Endless Dynastica Dynasty Warriors Online Dynasty of the Magi EIN (Epicus Incognitus) EVE Online Earth Eternal Earth and Beyond Earthrise Eclipse War Ecol Tactics Online Eden Eternal Edge of Space Einherjar - The Viking's Blood Elder Scrolls Online Eldevin Elf Online Elite: Dangerous Embers of Caerus Emil Chronicle Online Empire Empire & State Empire Craft Empire Universe 3 EmpireQuest Empires of Galldon End of Nations Endless Ages Endless Blue Moon Online Endless Online Entropia Universe EpicDuel Erebus: Travia Reborn Eredan Eternal Blade Eternal Lands Eternal Saga Ether Fields Ether Saga Online Eudemons Online EuroGangster EverEmber Online EverQuest Next EverQuest Online Adventures Evernight Everquest Everquest II Evony Exarch Exorace F.E.A.R. Online Face of Mankind Fairyland Online Fall of Rome Fallen Earth Fallen Sword Fallout 4 Fallout Online Family Guy Online Fantage Fantasy Earth Zero Fantasy Realm Online Fantasy Tales Online Fantasy Worlds: Rhynn Faunasphere Faxion Online Fearless Fantasy Ferentus Ferion Fiesta Online Final Fantasy Type-0 HD Final Fantasy XI Final Fantasy XIV Final Fantasy XIV: A Realm Reborn Firefall Fists of Fu Florensia Flyff Football Manager Live Football Superstars Force of Arms Forge Forsaken Uprising Forsaken World Fortnite Fortuna Forum for Discussion of Everlight Freaky Creatures Free Realms Freesky Online Freeworld Fung Wan Online Furcadia Fury Fusion Fall
G-L
GalaXseeds Galactic Command Online Game of Thrones: Seven Kingdoms Gameglobe Gate To Heavens Gates of Andaron Gatheryn Gauntlet Gekkeiju Online Ghost Online Ghost Recon Online Gladiatus Glitch Global Agenda Global Soccer Gloria Victis Glory of Gods GoGoRacer Goal Line Blitz Gods and Heroes GodsWar Online Golemizer Golf Star GoonZu Online Graal Kingdoms Granado Espada Online Grand Chase Grand Fantasia Grepolis Grimlands Guild Wars Guild Wars 2 Guild Wars Factions Guild Wars Nightfall H1Z1 Habbo Hotel Hailan Rising HaloSphere2 Haven & Hearth Hawken Heart Forth Alicia Hearthstone: Heroes of Warcraft Helbreath Hellgate Hellgate: London Hello Kitty Online Hero Online Hero Zero Hero's Journey Hero: 108 Online HeroSmash Heroes & Generals Heroes & Legends: Conquerors of Kolhar Heroes in the Sky Heroes of Atlan Heroes of Bestia Heroes of Gaia Heroes of Might and Magic Online Heroes of Thessalonica Heroes of Three Kingdoms Heroes of the Storm Hex Holic Online Hostile Space Hunter Blade Huxley Icewind Dale: Enhanced Edition Illutia Illyriad Immortals USA Imperator Imperian Inferno Legend Infestation: Survivor Stories Infinite Crisis Infinity Infinity Iris Online Iron Grip: Marauders Irth Worlds Island Forge Islands of War Istaria: Chronicles of the Gifted Jade Dynasty Jagged Alliance Online Juggernaut Jumpgate Jumpgate Evolution KAL Online Kakele Online Kaos War Karos Online Kartuga Kicks Online King of Kings 3 Kingdom Heroes Kingdom Under Fire II Kingdom of Drakkar Kingory Kings Era Kings and Legends Kings of the Realm KingsRoad Kitsu Saga Kiwarriors Knight Age Knight Online Knights of Dream City Kothuria Kung Foo! Kunlun Online Kyn L.A.W. LEGO Universe La Tale Land of Chaos Online Landmark Lands of Hope: Redemption LastChaos League of Angels League of Legends - Clash of Fates Legend of Edda: Vengeance Legend of Golden Plume Legend of Grimrock 2 Legend of Katha Legend of Mir 2 Legend of Mir 3 Legendary Champions Lego Minifigures Online Lichdom: Battlemage Life is Feudal Light of Nova Lime Odyssey Line of Defense Lineage Lineage Eternal: Twilight Resistance Lineage II Linkrealms Loong Online Lord of the Rings Online Lords Online Lords of the Fallen Lost Saga Lucent Heart Lunia Lusternia: Age of Ascension Luvinia World
M-Q
MU Online Mabinogi Maestia: Rise of Keledus MagiKnights Magic Barrage Magic World Online Manga Fighter MapleStory Martial Heroes Marvel Heroes Marvel Super Hero Squad Online Marvel: Avengers Alliance Mass Effect 4 MechWarrior Online Megaten Meridian 59 : Evolution Merlin MetalMercs Metaplace Metin 2 MicroVolts Middle-earth: Shadow of Mordor Midkemia Online Might & Magic Heroes: Kingdoms Might & Magic X: Legacy MilMo Minecraft Mini Fighter Minions of Mirth Ministry of War Monato Esprit Monkey King Online Monkey Quest Monster & Me Monster Madness Online MonsterMMORPG Moonlight Online: Tales of Eternal Blood Moonrise Mordavia Mortal Online Mourning My Lands Myst Online: URU Live Myth Angels Online Myth War Myth War 2 Mythborne Mytheon Mythic Saga Mythos N.E.O Online NIDA Online Nadirim Naviage: The Power of Capital Navy Field Need for Speed World Nemexia Neo's Land NeoSteam Neocron Nether Neverwinter Nexus: The Kingdom Of The Winds NinjaTrick NosTale Novus Aeterno Oberin Odin Quest Odyssey RPG Ogre Island Omerta 3 Online Boxing Manager Onverse Oort Online Order & Chaos Online Order of Magic Original Blood Origins Return Origins of Malu Orion's Belt Otherland Forums OverSoul Overkings Overwatch Oz Online Oz World Pandora Saga Pantheon: Rise of the Fallen Panzar Parabellum Parallel Kingdom Parfait Station Path of Exile Pathfinder Online Perfect World Perpetuum Online Persona V Phantasy Star Online 2 Phantasy Star Universe Phoenix Dynasty Online Phylon Pi Story Picaroon Pillars of Eternity Pirate Galaxy Pirate Storm Pirate101 PirateKing Online Pirates of the Burning Sea Pirates of the Caribbean Online Pixie Hollow Planeshift Planet Arkadia Planet Calypso PlanetSide 2 Planetside Planets³ Playboy Manager Pocket Legends Pockie Ninja Pockie Pirates Pockie Saints Pokémon X and Y PoxNora Prime World Prime: Battle for Dominus Priston Tale Priston Tale II Prius Online Prodigy Project Blackout Project Gorgon Project Powder Project Titan Forums Project Wiki Project Zomboid Puzzle Pirates Quest for Infamy Quickhit Football
R-S
R2 Online RAN Online RF Online ROSE Online Rage of 3 Kingdoms Ragnarok Online Ragnarok Online II RaiderZ Rail Nation Rakion Rappelz RappelzSEA Ravenmarch Realm Fighter Realm of Sierra Realm of the Mad God Realm of the Titans Realms Online Rebel Galaxy Reclamation Red Stone Red War: Edem's Curse Regnum Online Remnant Knights Renaissance Repulse Requiem: Memento Mori Rift RiotZone Rise Rise of Dragonian Era Rise of Empire Rise of the Tycoon Risen 3: Titan Lords Rising of King Risk Your Life Rivality Rockfree Rohan: Blood Feud Role Play Worlds Roll n Rock Roma Victor Romadoria Rosh Online Roto X Rubies of Eventide Ruin Online Rumble Fighter Runes of Magic Runescape Rust Rusty Hearts Ryzom S4 League SAGA SD Gundam Capsule Fighter Online SMITE SUN Sacred 3 Sagramore Salem SaySayGirls Scarlet Blade Scions of Fate Seal Online: Evolution Second Chance Heroes Second Life Secret of the Solstice Seed Serenia Fantasy Seven Seas Saga Seven Souls Online Sevencore Shadow Realms Shadow of Legend Shadowbane Shadowgate Shadowrun Online Shaiya Shards Online Shattered Galaxy Sho Online Shot Online Shroud of the Avatar SideQuest Siege on Stars Sigonyth: Desert Eternity Silkroad Online Skyblade Skyforge SmashMuck Champions Smoo Online Soldier Front Soul Master Soul Order Online Soul of Guardian South Park: The Stick of Truth Space Heroes Universe Sparta: War of Empires Spellcasters Sphere Spiral Knights Spirit Tales Splash Fighters Squad Wars Star Citizen Star Conflict Star Sonata 2 Star Stable Star Supremacy Star Trek Online Star Trek: Infinite Space Star Wars Galaxies Star Wars: Clone Wars Adventures Star Wars: The Old Republic StarQuest Online Starbound Stargate Worlds Starlight Story Starpires State of Decay SteelWar Online Stone Age 2 Stormfall: Age of War Stormthrone Storybricks Stronghold Kingdoms Styx: Master of Shadows Sudden Attack Supremacy 1914 Supreme Destiny Sword Girls Sword of Destiny: Rise of Aions SwordX Swords of Heavens Swordsman
T-Z
TERA TS Online TUG Tabula Rasa Tactica Online Tales Runner Tales of Fantasy Tales of Pirates Tales of Pirates II Tales of Solaris Talisman Online Tamer Saga Tank Ace Tantra Online Tatsumaki: Land at War Terra Militaris TerraWorld Online Terraria Thang Online The 4th Coming The Agency The Aurora World The Banner Saga The Black Watchmen The Chronicle The Chronicles of Spellborn The Crew The Division The Epic Might The Hammers End The Incredible Adventures of Van Helsing The Incredible Adventures of Van Helsing 2 The Legend of Ares The Lost Titans The Matrix Online The Mighty Quest for Epic Loot The Missing Ink The Mummy Online The Myth of Soma The Pride of Taern The Realm Online The Repopulation The Secret World The Sims Online The Strategems The West The Witcher 3: Wild Hunt Theralon There Therian Saga Thrones of Chaos Tibia Tibia Micro Edition Tiger Knight Titan Siege Titans of Time Toontown Online Top Speed Topia Online Torchlight Torment: Tides of Numenera Total Domination Transformers Universe Transistor Transverse Traveller AR Travia Online Travian Triad Wars Trials of Ascension Tribal Hero Tribal Wars Tribes Universe Trickster Online Trove Troy Online True Fantasy Live Online Turf Battles Twelve Sky Twelve Sky 2 Twilight War Tynon U.B. Funkeys UFO Online URDEAD Online Ultima Forever: Quest for the Avatar Ultima Online Ultima X: Odyssey Ultimate Naruto Ultimate Soccer Boss Uncharted Waters Online Undercover 2: Merc Wars Underlight Unification Wars Universe Online Utopia Valkyrie Sky Vampire Lord Online Vanguard: Saga of Heroes Vanquish Space Vector City Racers Vendetta Online Victory - Age of Racing Vindictus Virtonomics Vis Gladius Visions of Zosimos VoidExpanse Voyage Century Online W.E.L.L. Online WAR (Warhammer Online) WAR2 Glory WYD Global Wakfu War Thunder War of 2012 War of Angels War of Legends War of Mercenaries War of Thrones War of the Immortals WarFlow Waren Story Warflare Wargame1942 Warhammer 40,000: Eternal Crusade Warhammer 40K: Dark Millennium Online Warhammer Online: Wrath of Heroes Warkeepers Warrior Epic Wartune Wasteland 2 WebLords Wild West Online WildStar Wind of Luck WindSlayer 2 Wings of Destiny Wish Wizard101 Wizardry Online Wizards and Champions Wonder King Wonderland Online World Golf Tour World of Battles World of Darkness World of Heroes World of Kung Fu World of Pirates World of Speed World of Tanks World of Tanks Generals World of Warcraft World of Warplanes World of Warriors World of Warships World of the Living Dead WorldAlpha Wurm Online Xenoblade Chronicles: X Xenocell Xiah Xsyon Xulu YS Online Yitien ZU Online Zentia Zero Online Zero Online: The Andromeda Crisis Zodiac Online Zombies Ate My Pizza eRepublik

MMORPG.com Discussion Forums

Star Wars: The Old Republic

Star Wars: The Old Republic 

General Discussion  » Bioware customer support

11 posts found
  Hydhra

Novice Member

Joined: 12/08/09
Posts: 34

 
OP  2/21/12 3:41:09 AM#1

Anyone else think it dosnt exist, ive not been able to login to thier game for about 48 hours, ive called them and thier supporters are just dumb i mean really what kind of exp or edu do you need to get a job at thier support....

Sent a mail to thier support and not a word its like the mail just get dropped and the people can go back to doing nothing, i really hope noone you people ever have problem with your account and have to deal with thier support... its horrible experience that i wouldn't want my worst enemy to experience.

DAoC/GW/Lotro/WoW/WAR/Rift/SWTor

  dubyahite

Novice Member

Joined: 1/17/11
Posts: 2506

2/21/12 3:44:45 AM#2
My wife had a problem logging in the other day. Called support and got through with no hold. Fixed it in 15 minutes.


Their support is so totally random hit or miss weirdness.

I would say keep trying, I guess.

Shadow's Hand Guild
Open recruitment for

The Secret World - Dragons

Planetside 2 - Terran Republic

Tera - Dragonfall Server

http://www.shadowshand.com

  Hydhra

Novice Member

Joined: 12/08/09
Posts: 34

 
OP  2/21/12 4:10:11 AM#3

15 min... let me guess you live in the US?

DAoC/GW/Lotro/WoW/WAR/Rift/SWTor

  mysticmouse

Apprentice Member

Joined: 4/05/11
Posts: 86

2/22/12 2:17:05 AM#4

my son had a probelm with his account a few days back and one 10 min call got it fixed right up. Although I have already left SWTOR I cant find any faults with thier customer serivce in our dealings with them.

  Goreson

Novice Member

Joined: 1/26/11
Posts: 128

2/22/12 4:30:45 AM#5
Originally posted by Hydhra

Anyone else think it dosnt exist, ive not been able to login to thier game for about 48 hours, ive called them and thier supporters are just dumb i mean really what kind of exp or edu do you need to get a job at thier support....

Sent a mail to thier support and not a word its like the mail just get dropped and the people can go back to doing nothing, i really hope noone you people ever have problem with your account and have to deal with thier support... its horrible experience that i wouldn't want my worst enemy to experience.

Well, here is the deal - and I'm speaking from experience as a tech supporter myself: customers are morons!

They assume to know how things should be but actually are usually on a completely wrong track...

which in turn makes a CSR's life not really easy because customer's tend to be set on how THEY want to have an issue resolved and tend to lack the skills to understand what the CSR is telling them i.e. how the issue really needs to be resolved.

I mean I assume the CSR actually told you SOMETHING and didn't just say nothing?

Also:

From your later post I assume you DON'T live in the US?

Are you on the AUS/NZ/Asia end or just Europe?

Because obviously AUS/NZ/Asia doesn't have a dedicated support structure available to them right now (so you would be calling the US most likely, which means you may be calling at a bad time)... whereas Europe does...

alas, in Europe 3 support languages need to be covered, and sadly this doesn't always mean that a French or German speaker is also topskilled in English (we covered 6 languages and yes, hearing some of the French guys speak English was gutsplitting!)

But obviously they should be able to understand your problem if you explain it to the correctly...

which also adds to the problem if you are not an English speaker (and I'm not including Scottish, Irish, Welsh into English!).

Obviously, things get worse when you don't even have 'English' as your native language (or whatever language for support you selected when you called them)... not going to share any stories about Polish, Romanian, Russian callers, but yes, language CAN be a barrier!

Anyways, just my 2 cent on CS (in general, not BW or SWTOR specific, never had to call them...)

Best I can suggest is for you Hydhra to post the details of your problem here (or in the SWTOR forum if you have access) and then see what feedback you get...

oh, and if you do so you may want to also say what the CSR told you ;-)

 

 

  bjohansen

Novice Member

Joined: 8/12/08
Posts: 11

2/22/12 5:12:42 AM#6

 

I'm quite happy with the customer support.

I opened a ticket yesterday to restore a deleted character (you get 3 restoration every 6 months) and a GM answered within 20 minutes telling me he would redirect the issue to the correct part of the staff. Within 1-2 hours the job was done, well sort of.

They had restored the wrong character, so I opened a new ticket (a bit upset that they had restored the wrong character even tho I specificed which server he was on). The GM who answered the new ticket promised to get it fixed.

A while later that evening the first GM contacted me again apologizing for restoring the wrong character and told me what was going to happen next.

They had encountered a issue with the restoration of the character I wanted to restore and they needed assistant from a superior.

 

1. They messed up the first restoration is kinda sad, but shit happends.

2. I'd think restoring a character would send me at the back of the petition queue, but it seems it's quite fast.

3. They contacted me after encoutering the issue, telling me what was going to happen. I appreciate that.

4. They are open about it.

Conclusion: They messed up, but did their best to update me on the issue. I'd give them a golden trophy for being serious.

And yes, I know.. Deleting a character is stupid, but I had no idea you could have Republic and Imperial at the same server.

  Hopscotch73

Tipster

Joined: 8/12/09
Posts: 972

Urgle blurgle geflurgle.
Need more coffee.

2/22/12 5:16:40 AM#7

Goreson, if the Scots, Irish and Welsh are not English speakers, what do we speak?

Seriously, it's not like I look for support in Gaelic.

I worked in tech support for years, and while some customers would not do what was asked, or had trouble explaining what the problem they were having was, or how it manifested; I really don't think it's fair to blame the customer for the support that they get. It's equally fair to blame a support agent for not asking the right questions, or making the effort to figure it out. Biggest issue I saw working support (and coaching agents) was agents making an assumption immediately about what problem the customer was having...and being wrong.

It's more than likely (based on the amount of posts here and on the official forums) that support is rather hit and miss. Some people get taken care of well, and with no hassle (couple of them posted in this thread) and others seem to have a terrible experience.

OP, if you're calling from outside the US, use the Skype trick (set your country to the US, and dial the US toll-free number) and try calling again. Won't cost you anything but time, and you might get a better agent. Or, as the others have suggested post here and let your fellow players know what's happening in case we can help.

 

(edited for typos because I'm not awake yet)

  Paithan

Apprentice Member

Joined: 6/12/06
Posts: 383

2/22/12 5:26:04 AM#8

Cant judge technical support since I havent had to deal with them yet but my experiance with their ingame suport is bad.

Took 6 weeks to get an answer, which was basicly them saying they will look into the matter, and an additional 2 weeks to actually get it resolved. And I thought the 6-10 days blizzard needs for their ingame suport was bad.

  Gorilla

Old School

Joined: 6/07/04
Posts: 2218

2/22/12 5:49:56 AM#9
Originally posted by Goreson
Originally posted by Hydhra

Anyone else think it dosnt exist, ive not been able to login to thier game for about 48 hours, ive called them and thier supporters are just dumb i mean really what kind of exp or edu do you need to get a job at thier support....

Sent a mail to thier support and not a word its like the mail just get dropped and the people can go back to doing nothing, i really hope noone you people ever have problem with your account and have to deal with thier support... its horrible experience that i wouldn't want my worst enemy to experience.

Well, here is the deal - and I'm speaking from experience as a tech supporter myself: customers are morons!

They assume to know how things should be but actually are usually on a completely wrong track...

which in turn makes a CSR's life not really easy because customer's tend to be set on how THEY want to have an issue resolved and tend to lack the skills to understand what the CSR is telling them i.e. how the issue really needs to be resolved.

I mean I assume the CSR actually told you SOMETHING and didn't just say nothing?

Also:

From your later post I assume you DON'T live in the US?

Are you on the AUS/NZ/Asia end or just Europe?

Because obviously AUS/NZ/Asia doesn't have a dedicated support structure available to them right now (so you would be calling the US most likely, which means you may be calling at a bad time)... whereas Europe does...

alas, in Europe 3 support languages need to be covered, and sadly this doesn't always mean that a French or German speaker is also topskilled in English (we covered 6 languages and yes, hearing some of the French guys speak English was gutsplitting!)

But obviously they should be able to understand your problem if you explain it to the correctly...

which also adds to the problem if you are not an English speaker (and I'm not including Scottish, Irish, Welsh into English!).

Obviously, things get worse when you don't even have 'English' as your native language (or whatever language for support you selected when you called them)... not going to share any stories about Polish, Romanian, Russian callers, but yes, language CAN be a barrier!

Anyways, just my 2 cent on CS (in general, not BW or SWTOR specific, never had to call them...)

Best I can suggest is for you Hydhra to post the details of your problem here (or in the SWTOR forum if you have access) and then see what feedback you get...

oh, and if you do so you may want to also say what the CSR told you ;-)

 

 

So not true. CSRs work from a script they usually have zero understanding of the subject matter they are reading. Of course some customers have pretty low levels of understanding too. Not being one of those I rather resent being called a moron. Once your problem is escelated to 2nd or 3rd line support you migt have a chance to talk to the organ grinder rather than the monkey.

As for BW never contacted them except to fill out an exit poll. Having said that there whole approach to 'customer satisfaction' is as poor as it gets.

  Jason2444

Apprentice Member

Joined: 1/18/11
Posts: 383

2/22/12 2:10:47 PM#10

I got a refund on SWTOR by claiming false advertising because their screen shots in advertisments are in high resolution, but they didn't implement high res in the launch.

 

So i guess in this case the customer support was pretty good... Then again it was through EAs official support. I've heard some horror stories about Biowares CS though...

MMOs played: WoW, Star Wars Galaxies, Star Wars: The Old Republic, Guild Wars, Planetside, Global Agenda, Star Trek Online, RIFT, Everquest 2, Age of Conan, Warhammer Online, EvE online, APB
Best MMO Companies: Trion Worlds, ArenaNet, CCP
Worst MMO Companies: Electronic Arts

  Goreson

Novice Member

Joined: 1/26/11
Posts: 128

2/22/12 2:33:08 PM#11
Originally posted by Hopscotch73

Goreson, if the Scots, Irish and Welsh are not English speakers, what do we speak?

Seriously, it's not like I look for support in Gaelic.

Hopscotch73,

hate to break it to you but no, what Scots 'speak' can for the most part not really be classified as 'English'.

Been living in Glasgow for over 6 years (after living in England, the US, HK and Canada) and the word most used here in conversation is 'waah?'

By Glaswegians!

Speaking with Glaswegians and other Scots!

My last department was a mix of Scots, Irish, French, Italians, Spanish, Germans, and yes, 1 Englishman.

We handled calls from all of the UK including NI and also the Channel Islands.

While of course there were some issues with the non-native English speaking agents, it was mostly the Scots who had constant problems both understanding callers and being understood.

The Irish agents had overall little problems, alas NI callers tended to be a mixed bag of beans, some customers causing communication issues for pretty much everybody.

Exceptionally dreaded: one major client in Wales... yes, there was a lot of guess work and asking to repeat involved for all agents.

So, to answer your question: I honestly have no clue what to call the language some of them non-English speak  but I doubt it's really 'English' English... ;-)

But don't worry, ask any Swiss if they speak German and many will answer that with 'moll': they are speaking what is called 'Schwyzerdütsch'... which is miles away from standard German... so the UK is not alone on that end :-D