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2/08/12 3:33:31 AM#21
Originally posted by zWolfYour investors should really clarify what they mean by 'scheduled maintenance' because by golly I doubt it's %99.5 up time, by their standards. People know what scheduled downtime means, it means you took the servers down on purpose. The fact you decided to do it and announced it even 5 mins before hand doesn't change anything. For example: - You restart Windows - scheduled - Windows bluescreens and you have to hit the reset button - unscheduled
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2/08/12 3:37:40 AM#22
Originally posted by DaRoamer You seem to miss the difference between planned and scheduled. Think McFly, think ! |
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2/08/12 4:07:48 AM#23
Originally posted by MaraGossep How are they different in this case? |
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2/08/12 9:15:09 AM#24
I have not seen any downtime outside of maintenance for SWTOR... at all. I have never heard anybody talk about a server suddenly crashing, nor have I seen it happen. In fact, I don't even know where .5% down time comes from. A server must have crashed for a few hours during non-peak hours or something. Anyway, how is it a ridiculous claim, if it is true? "The keys are in your hands. Realize you are sole creator... of your own madter plan" - Dimmu Borgir, Gateways |
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2/08/12 9:18:12 AM#25
Originally posted by Souldrainer
I'm with you on this brah, i ain't seen it down at all outside maintenance hours (thus i'd say it's uptime is 100%, since maintenance is part of it.) Currently playing: MMORPG.com hatefest forums! Waiting for: GW2, ArcheAge, Firefall & TSW Dead and Buried: SWTOR, Darkfall, AO, AC2, Vanguard, CoH/V, EnB, EVE, Neocron, FE, EQ, EQ2, DAoC, FFXI, SWG, WoW, and billions of eastern junks(this includes that horrid Aion, glad i only beta'ed)! |
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2/08/12 9:21:33 AM#26
OP what other down time are you taling about? they went down for 2 hours this week for scheduled maintainence and in general thats tehy only time they go down. I play every day and have not been affected by these so called unscheduled down times your talking about it.
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2/08/12 9:24:34 AM#27
Hmm, doesn't matter what they claim to me, either way. I have been able to log in and play every single time I have wanted to and been able to (which was a lot for December and the first half of January). Every single time. For me, it seems they have a 100% up time. ;-) |
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2/08/12 9:30:26 AM#28
When I played the servers were up all the time, the only exception being scheduled maint. times. I may not give them much credit, but for the servers being up I have to give it to them. The few hours that they might have been down outside of scheduled times is very minimal, especially for a new MMO. Nitpicking everything they say and calling BS is getting old. Honestly who gives a shit if they claim 99.5% but in reality its 95%? does it really even matter? no one can argue the servers uptime % is unusually high for a new release.
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2/08/12 9:34:01 AM#29
Originally posted by Souldrainer Same here, my servers have always been available outside of maintenance days. People just LOVE to pick apart anything SWTOR related, and "call BS". Whateva Every MMORPG is AWESOME, until it's released! |
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2/08/12 9:35:19 AM#30
Its not BS at all. Outside the maintenance hours I haven't experienced any downtime at all and I've played a lot.
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2/08/12 9:43:54 AM#31
Originally posted by Jimmy562
The problem is that whenever they want to take down the server, they can just give an announcement "maintenance starting in 5 minutes" and then consider it to be scheduled . That's the problem with how "scheduled maintenance" is defined and it gives a wrong picture of how things are unless you exactly know the technical definition of "scheduled maintenance", which I doubt investors do. |
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2/08/12 9:53:32 AM#32
It's a poor metric for an MMO. A better choice would be overall game availability which at the end of the day is the most important thing for players. IT has been abusing 'scheduled maintenance' for decades, but often this work is off hours and a fairly short duration. I'm lucky to get four hours a month in the middle of the night. Of course almost every service I run is active-active so I can take parts down without any customer impact. MMOs seem to be stuck in the stone age when it comes to infrastructure. I'm not sure why the maintenance windows are so long and why every single server needs to be down at once. |
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2/08/12 10:55:42 AM#33
Originally posted by InFaVilla They did that a bunch of times shortly after release. Apparently as long as they announce it more than 30 seconds in advance, it's perfectly acceptable to have the servers down for hours at random times like a Friday night. |
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Originally posted by nikoliath
Ya, that makes sense Nikoliath. and in that case, I'd have to agree... threre really havn't been many times... (none that I can recall) where the servers just went 'belly up' with no "premeditated shut down". On that front, they certainly ARE doing an excellent job aren't they... I've played in a bunch of MMO's and crashing servers is quite annoying...
That said, I think it's my 'frustration' at the fact that they get to give really short 'notice' on what they call 'maintenance'... thereby avoiding the negative numbers in the 'unplanned downtime' catagory.... it just seems like there ought to be perhaps 2 areas to measure.
Statistic # 1 - Uptime other than the maintenance window on Tuesdays. (or when ever they want to do the 'once a week' maintenance that the industry is accostomed to.)
This is the # that I think that every one, wants to see increase. Players, BioWare, Investors etc. This would be the Metric that would be fun to see increase as all the bugs get ironed out etc. This is what 'I' was wrongly assuming that 'uptime out side of scheduled maintenance' would mean.
Statistic #2 - Uptime that wasn't a 'server crash' this one would mean that BioWare could see things going 'wonky' and knew they needed to pull down the servers, so they had at least (what should we say here, fifteen minutes? 2 Hours? a Day? ) some time to warn all the users to 'get outta the pool' as it were, and were in control of when they brought the servers down.
I imagine that in the past, in those games that I remember 'crashing servers' in, had they had the diagnostic tools availavble to them, they may have been able to predict a failure - then slap a 'were going to maintain this' tag on it, re-boot em and be on their way.
Either way - I'll keep on playin. and I suppose thats the 'true' Metric they want to measure, right?
(also, I changed the title of this thread to be less... um, Flameworthy - I used the term 'Shenanigans' instead of my original Two Initial Term.) 
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Kaocan
 Advanced Member
Joined: 8/18/09
The eye sees only what the mind is prepared to comprehend. |
2/08/12 11:40:49 AM#35
I call BS on the OP who is calling BS. I have yet to find my server down, period, ever. I am at work when they run thier scheduled maintenance, and not once has it hit me. What server are you on OP that has seen all this extra down time your saying is happening? (DISCLAIMER - The use of the word YOU in the above post is not directed at any one person in particular, but towards those who fall into the category itself - there is no personal attack here, neither intentional nor implied.) |
Originally posted by Kaocan Ya, ahem, I changed the 'BS' thing it was a tad inflamitory, and that wasn't what I was going for kaocan, Mostly, I just wanted to express my dis-satisfaction with defining 'Sceduled' maintenance as anything other than the Tuesday Maintenance Window, when (as you have allready pointed out, ) most of us are at work.
Gratz, that you havn't run into any of the 'non tuesday' Maintenance Windows - I'd postulate however that perhaps you haven't played much... or, just been extreamly lucky. I doubt that there are manny that would pick up the banner on claiming that the other non tuesday 'scheduled' maintenance windows haven't effected them. but like I said, good for you for not getting touched by them! (with that luck, perhaps we could all go in and have you buy a lottery ticket for us? :-)
That said, I do feel bad that in my title I used thoes two little intitials... it now says 'shenanigans' which I feel is a bit less inflamitory.
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2/08/12 11:50:31 AM#37
Originally posted by zWolf Have they done that? My experience says "no". Least amount of notice I've seen is about 24 hours. So yes, you can point out the significant qualifier("scheduled") and fairly opine that it seems like scheduled maintenence happens alot. But I don't see the point of arguing what "could be" that "hasn't been". I could point out that the .5% unscheduled downtime doesn't mean much IF "scheduled maintenence" occurs 23 hours a day, too. But it doesn't, so what's the point? |
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2/08/12 11:53:09 AM#38
Originally posted by zWolf Fair enough. I agree that there's alot of scheduled downtime, or at least FREQUENT scheduled downtimes. But in most cases they've been fixing things. I'd rather have that than more uptime. |
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Originally posted by Robsolf ya, they have done that - Friday the 28th, and there are post's from the adminsitrators that state it was a 5 hour notice prior to the actual shut down. (I don't wana dig up the link, but it's there.) that statement was made to defend against the acusations from users that they had only given the 15 minute 'in game' warning, which was the first that most people that were playing knew about it.
I would like to point out, that in responce to the 'back lash' from that experiance, BioWare now puts up a nice big announcement screen as you log in, that lets you know about up coming server down times.
That really was a great addigion! Kudo's and my hat's off to them.
but, to answer your original question, yes they have done 'short term' announcements for their 'scheduled maintenance' I used 5 hours, specifically because I was 'there' for that one, and had read the 'official' post from BioWare that addmitted such... I suspect that there have been other times, perhaps with even less of a notice, but I don't 'know' that so I stuck with what I 'knew' in my post.
hope that answers your question.
Thanks.
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Originally posted by Robsolf I think you are right... I imagine that I'm still 'bitter' about the fact that I'd aranged to play TOR, with my buddies back on Fridayl... these are friends that live far away, and we really aren't able to get together often, so I was really looking forward to this play time on the weekend, that we'd all planned for... so, I have all my caffinated energy drinks out, Head set out, in Ventrillo, we are running along doing flash points and havging a blast, and 'boom'
"15 minutes for a 5 hour down time"
So, I logged out mad, threw a tizzy fit, and have been acting quite immature since then... canceling my account (on a game that I love) and looking for other things that might be 'wrong' with the game... hense this thread.
Sure I should 'grow up' and 'get over it' your not going to say anything along that line that I don't already know (or wouldn't say to some one else,) but, I'll be honest, expressing my dissatisfaction, and my opnion on the matter really does make me feel better. It is with this that I justify my posts. What are the forums, but a place where we can discuss our opions? I have tried very hard not to be TOO flame worthy in this thread, yet still get my thought's accross in a rational. how ever now, you know the back story, and my motivation for such posts.
All that said, and the truth is that you are right, down time to fix things is greatly appreciated... though appreciated MORE when it's not done on a friday night... specificaly one when 'I' am playing. (that was a bit of a joke. :-P )
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