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MMORPG.com Discussion Forums

Star Wars: The Old Republic

Star Wars: The Old Republic 

General Discussion  » Cancel subscription issues on SWTOR.com?

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53 posts found
  BadSpock

Hard Core Member

Joined: 8/21/04
Posts: 5094

Logic be damned!

 
1/19/12 8:43:24 AM#1

Apparently some players are experiencing a distinct lack of a cancel subscription button on the official SWTOR website.

Bioware is saying it is due to some issues with certain browsers, and if you are having problems to call or try a different browser.

 

This is just getting pathetic....

Tin foil hat on or off, seriously.... wtf Bioware?

 

Coming from me, someone who is/was a Bioware / Star Wars / TOR fanboi... I'm becoming QUITE disillusioned.

 

"You'll find a great many of the truths we cling to depend greatly upon our point of view."

  Lexin

Advanced Member

Joined: 3/09/05
Posts: 595

Mess With The Rest
Die Like The Best!

1/19/12 8:44:50 AM#2

Bioware u scared?

  77lolmac77

Novice Member

Joined: 11/14/11
Posts: 486

1/19/12 8:45:55 AM#3

Call customer support? Or is that too logical? 

Nah I'd rather go onto a forum that won't get me an answer and just vent my anger for a bunch of other angry people to read.

While it may be a real issue, I feel like 95% of "computer problems" are because the user is doing something wrong.

  BadSpock

Hard Core Member

Joined: 8/21/04
Posts: 5094

Logic be damned!

 
1/19/12 8:47:09 AM#4

Makes me happy I bought a 60 day time card instead of setting up a subscription.

Hopefully in two months there will be enough improvements for me to want to purchase another 60 days, but thus far Bioware's post-launch management of this game has been laughable.

Perhaps we truely are spoiled to not expect such things, or perhaps this really is a total cluster.

"You'll find a great many of the truths we cling to depend greatly upon our point of view."

  Arawulf

Elite Member

Joined: 12/24/11
Posts: 365

1/19/12 8:47:45 AM#5
Originally posted by BadSpock

Apparently some players are experiencing a distinct lack of a cancel subscription button on the official SWTOR website.

Bioware is saying it is due to some issues with certain browsers, and if you are having problems to call or try a different browser.

 

This is just getting pathetic....

Tin foil hat on or off, seriously.... wtf Bioware?

 

Coming from me, someone who is/was a Bioware / Star Wars / TOR fanboi... I'm becoming QUITE disillusioned.

 

You're letting yourself get trolled man.  I had to switch credit cards but had a delay, so I cancelled my sub mid-month.  No issues whatsoever.  I resubbed today, now that I got my new card.  There is no issue with the cancel button.  I've heard this 'cancellation issue' with every mmo release in the last 5 years.  It's an old troll, tbh.

  EricDanie

Tipster

Joined: 2/10/05
Posts: 2127

1/19/12 8:48:05 AM#6

Mine doesn't show a cancel buttom but neither does it say I am subscribed and the lack of a PayPal notification that I have been billed does seem to back it up.

One needs to take information provided by angry players (or sometimes people that merely want to troll) with a grain of salt, especially on the first month of a MMO.

Edit - I just clicked on "show your payment history" to really see my subscription and be able to remove credit card/paypal info, not that I am going to cancel but just to help you in case you want to.

  BadSpock

Hard Core Member

Joined: 8/21/04
Posts: 5094

Logic be damned!

 
1/19/12 8:48:26 AM#7
Originally posted by 77lolmac77

Call customer support? Or is that too logical? 

Nah I'd rather go onto a forum that won't get me an answer and just vent my anger for a bunch of other angry people to read.

While it may be a real issue, I feel like 95% of "computer problems" are because the user is doing something wrong.

As someone who works in IT trust me, I share that sympathy.

I only find this "funny" and news worthy as well as ironic due to today being the cut off point for the free month.

Again, happy I bought a time card instead.

"You'll find a great many of the truths we cling to depend greatly upon our point of view."

  Arawulf

Elite Member

Joined: 12/24/11
Posts: 365

1/19/12 8:50:02 AM#8
Originally posted by BadSpock
Originally posted by 77lolmac77

Call customer support? Or is that too logical? 

Nah I'd rather go onto a forum that won't get me an answer and just vent my anger for a bunch of other angry people to read.

While it may be a real issue, I feel like 95% of "computer problems" are because the user is doing something wrong.

As someone who works in IT trust me, I share that sympathy.

I only find this "funny" and news worthy as well as ironic due to today being the cut off point for the free month.

Again, happy I bought a time card instead.

I head the exact same complaints from other AAA mmo's.  I really think it's the same folks that complain about this to skew the public against a game/company they are hating on.

  BadSpock

Hard Core Member

Joined: 8/21/04
Posts: 5094

Logic be damned!

 
1/19/12 8:50:37 AM#9
Originally posted by Qazaam

You're letting yourself get trolled man.  I had to switch credit cards but had a delay, so I cancelled my sub mid-month.  No issues whatsoever.  I resubbed today, now that I got my new card.  There is no issue with the cancel button.  I've heard this 'cancellation issue' with every mmo release in the last 5 years.  It's an old troll, tbh.

http://massively.joystiq.com/2012/01/19/swtor-unsubscribe-goes-missing-for-some/

 

Maybe Massively is being trolled?

"You'll find a great many of the truths we cling to depend greatly upon our point of view."

  JeroKane

Elite Member

Joined: 2/21/06
Posts: 3450

1/19/12 8:50:57 AM#10
Originally posted by 77lolmac77

Call customer support? Or is that too logical? 

Nah I'd rather go onto a forum that won't get me an answer and just vent my anger for a bunch of other angry people to read.

While it may be a real issue, I feel like 95% of "computer problems" are because the user is doing something wrong.

Have you even tried calling Customer Support? Good luck calling an international number and hanging in wait for up to several hours. Subscribing would then be a much cheaper alternative lol.

People have been complaining about this on Twitter, also about the subscription to already start on the 19th (some even 18th), instead of the 20th!

 

  BadSpock

Hard Core Member

Joined: 8/21/04
Posts: 5094

Logic be damned!

 
1/19/12 8:53:25 AM#11
Originally posted by Qazaam

I head the exact same complaints from other AAA mmo's.  I really think it's the same folks that complain about this to skew the public against a game/company they are hating on.

As a well known Bioware/ Star Wars / TOR "fanboi" I'd hoped that the fact I was posting about this supposed "issue" would give some weight to the information, as I am not or would not be a TOR troll.

Though it is possible massively.com is being trolled and I am simply trolling the trolling?

"You'll find a great many of the truths we cling to depend greatly upon our point of view."

  77lolmac77

Novice Member

Joined: 11/14/11
Posts: 486

1/19/12 8:54:08 AM#12
Originally posted by JeroKane

Have you even tried calling Customer Support? Good luck calling an international number and hanging in wait for up to several hours. Subscribing would then be a much cheaper alternative lol.

People have been complaining about this on Twitter, also about the subscription to already start on the 19th (some even 18th), instead of the 20th!

 

I live in the US so not sure why it would be an international number, just another reason Amerikuh is the greatest country on the planet

  Thodra

Hard Core Member

Joined: 6/21/11
Posts: 326

1/19/12 8:58:23 AM#13

[mod edit]Call CS or something, not that hard

  SpottyGekko

Hard Core Member

Joined: 9/26/04
Posts: 507

1/19/12 9:13:54 AM#14

IF...

IF this is true (note the "IF"), then I'd be inclined to think that EA/BW have simply lost it completely.

 

Maybe the pressure is too high...

Maybe the company is too big, and the command-chains too long...

Maybe the different departments don't talk to each other enough...

 

But this week seems to be turning into one continuous blunder...

  Arawulf

Elite Member

Joined: 12/24/11
Posts: 365

1/19/12 9:17:14 AM#15
Originally posted by BadSpock
Originally posted by Qazaam

I head the exact same complaints from other AAA mmo's.  I really think it's the same folks that complain about this to skew the public against a game/company they are hating on.

As a well known Bioware/ Star Wars / TOR "fanboi" I'd hoped that the fact I was posting about this supposed "issue" would give some weight to the information, as I am not or would not be a TOR troll.

Though it is possible massively.com is being trolled and I am simply trolling the trolling?

Until I see proof otherwise, I suspect massively got trolled hard considering their 'source' was a bunch of users sending them the 'tip'.  Sorry, but I have become truly suspect of game haters (not you BadSpock) who have nothing better to do than to stir things up on the community side to sway the popular opinion, even if it's completely false.  

  uohaloran

Hard Core Member

Joined: 11/16/05
Posts: 805

1/19/12 9:19:09 AM#16

On the SW:ToR forums: (user is Fallen_Outcast)


After calling, I talked to a series of incompetent morons who I had to repeat the spelling of my last name 5 times to, and then get put on hold 5 times while being transferred twice. Then I was told that "They are unable to process the unsubscribe at the present time, and must file a ticket to their superiors", which would have obviously been resolved after being billed tomorrow. So after displaying my displeasure about that, they were SOMEHOW able to process the unsubscription immediately. I don't think I've been more disgusted with an MMO experience in my life.

If what he's saying is true, that's really horseshit that they'd not fix his problem until he got verbal with them.

  Hrica

Advanced Member

Joined: 3/31/05
Posts: 1037

"Yesterday is history, Tomorrow a mystery, and today is a gift"

1/19/12 9:19:12 AM#17
Originally posted by 77lolmac77

Call customer support? Or is that too logical? 

Nah I'd rather go onto a forum that won't get me an answer and just vent my anger for a bunch of other angry people to read.

While it may be a real issue, I feel like 95% of "computer problems" are because the user is doing something wrong.

         ROFL

  n3v3rriv3r

Apprentice Member

Joined: 5/13/10
Posts: 186

1/19/12 9:24:46 AM#18
Originally posted by Qazaam
Originally posted by BadSpock
Originally posted by Qazaam

I head the exact same complaints from other AAA mmo's.  I really think it's the same folks that complain about this to skew the public against a game/company they are hating on.

As a well known Bioware/ Star Wars / TOR "fanboi" I'd hoped that the fact I was posting about this supposed "issue" would give some weight to the information, as I am not or would not be a TOR troll.

Though it is possible massively.com is being trolled and I am simply trolling the trolling?

Until I see proof otherwise, I suspect massively got trolled hard considering their 'source' was a bunch of users sending them the 'tip'.  Sorry, but I have become truly suspect of game haters (not you BadSpock) who have nothing better to do than to stir things up on the community side to sway the popular opinion, even if it's completely false.  

I just think you guys should count how many times you use the words toll and hater. I hope you are not surpised if others are refering to you as fanboi because it is a law of physics, you know action reaction.

... and trolling is a misused term imho, because I perceive for example your post as extreamly unpleasant and not polite to all that have real problems with this issue.

  Arawulf

Elite Member

Joined: 12/24/11
Posts: 365

1/19/12 9:28:53 AM#19
Originally posted by n3v3rriv3r
Originally posted by Qazaam
Originally posted by BadSpock
Originally posted by Qazaam

I head the exact same complaints from other AAA mmo's.  I really think it's the same folks that complain about this to skew the public against a game/company they are hating on.

As a well known Bioware/ Star Wars / TOR "fanboi" I'd hoped that the fact I was posting about this supposed "issue" would give some weight to the information, as I am not or would not be a TOR troll.

Though it is possible massively.com is being trolled and I am simply trolling the trolling?

Until I see proof otherwise, I suspect massively got trolled hard considering their 'source' was a bunch of users sending them the 'tip'.  Sorry, but I have become truly suspect of game haters (not you BadSpock) who have nothing better to do than to stir things up on the community side to sway the popular opinion, even if it's completely false.  

I just think you guys should count how many times you use the words toll and hater. I hope you are not surpised if others are refering to you as fanboi because it is a law of physics, you know action reaction.

... and trolling is a misused term imho, because I perceive for example your post as extreamly unpleasant and not polite to all that have real problems with this issue.

The core of my response was that I logged into my swtor account with chrome, safari, firefox, ie and android smartphone and the cancel button has showed up just fine.  The 'source' of this issue is supposed players who have shown no proof or screenshot.  It's not just fanboyism (yes, I am a fanboy) but it's also called not believing everything I read on the interwebz until I see evidence.  When (or if) that shows up, I'll agree that it sucks and I'm glad that there are alternate ways to cancel for folks that don't want to play.

  BadSpock

Hard Core Member

Joined: 8/21/04
Posts: 5094

Logic be damned!

 
1/19/12 9:29:48 AM#20

Hopefully this is just a massive troll attempt, I'd be curious to see if any MMORPG.com users who have or wish to cancel their subscription have witnessed this or not.

I guess I've just become cinical due to the "high profile" nature of the 1.1 patch failures.

 

"You'll find a great many of the truths we cling to depend greatly upon our point of view."

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