Originally posted by alakram

I just checked, the button is there: Account Management, Subscription:

There are a series of buttons and the last one is to cancel.

Not lying...I really don't have one.... I have screen shots, but I can't load them on here for some reason.  

I'm on the phone with their customer support.

Good luck. You can also request a refund if for some reason you aren't able to cancel your subscription and you get charged.

Originally posted by Angier2758

Originally posted by alakram

I just checked, the button is there: Account Management, Subscription:

There are a series of buttons and the last one is to cancel.

Not lying...I really don't have one.... I have screen shots, but I can't load them on here for some reason.  

 

I'm on the phone with their customer support.

host the screen at imageshack, and link it here.

Originally posted by Angier2758

Originally posted by alakram

I just checked, the button is there: Account Management, Subscription:

There are a series of buttons and the last one is to cancel.

Not lying...I really don't have one.... I have screen shots, but I can't load them on here for some reason.  

 

I'm on the phone with their customer support.

It can be something about your net browser, I'm using Firefox 9.0.1 and it's working. Try using it.

I used the link that someone posted in this thread and was able to cancel.  Will post screen shots in a sec.

http://imageshack.us/photo/my-images/714/evidence1r.png/

http://imageshack.us/photo/my-images/252/evidence2h.png/

That's why it was a pain.

that's how my page looks too - after i've canceled.  any chance you already did, too?

Originally posted by GTwander

Originally posted by Distopia

People it's there!!!!!!!!

By law it has to be, but it's always in a place hidden enough to not find it until you threaten a customer support member... then you tend to feel kind of dumb that it *was* hidden in plain sight. They still make money because of it though, betchu ass.

It's only hidden to those who want to make yet another outlandish concpiracy claim.

I found it. Easily.  

I swear if they created a full page red button gif that said "Cancel", people would be here complaining.

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Originally posted by Dredphyre

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Originally posted by GTwander

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Originally posted by Distopia

People it's there!!!!!!!!

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By law it has to be, but it's always in a place hidden enough to not find it until you threaten a customer support member... then you tend to feel kind of dumb that it *was* hidden in plain sight. They still make money because of it though, betchu ass.

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It's only hidden to those who want to make yet another outlandish concpiracy claim.
 
I found it. Easily.  
I swear if they created a full page red button gif that said "Cancel", people would be here complaining.

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He has them.

There is a cancel subscription there plain as day for me.  I think Rift is the only one of the AAA games where its off the beaten path (Rift uses a link not a button)

nvm.

Originally posted by Angier2758

http://imageshack.us/photo/my-images/714/evidence1r.png/

http://imageshack.us/photo/my-images/252/evidence2h.png/

 

That's why it was a pain.

 

Sure you ever signed up for a Sub, as well as didn't already cancel? That's what my page looked like before I signed up.

Originally posted by Angier2758

Where is the cancel button?  On my sub page it says I have no sub/no game time... yet if I open up sub details..there's a reoccuring payment ready to go, but no cancel.

 

Am I missing something?

They are aware of the cancellation button missing bug, it's issue 150122-apple their devs are working on a patch which will be released after your credit card has been charged, they are sorry for the inconvenience and hopefully will have the fix to this bug out before the next months charges come out yet again. Again, they are sorry but their policies are not to issue any refunds of monthly subs at this point and they wish you happy fun game time.

Originally posted by itgrowls

Originally posted by Angier2758

Where is the cancel button?  On my sub page it says I have no sub/no game time... yet if I open up sub details..there's a reoccuring payment ready to go, but no cancel.

 

Am I missing something?

They are aware of the cancellation button missing bug, it's issue 150122-apple their devs are working on a patch which will be released after your credit card has been charged, they are sorry for the inconvenience and hopefully will have the fix to this bug out before the next months charges come out yet again. Again, they are sorry but their policies are not to issue any refunds of monthly subs at this point and they wish you happy fun game time.

Is it just me or was this attempt to be "clever" a little late?

Cancell button was missing when i  first tried tocancell.I was geting ready to contact the company and found a help button and how to cancel was detailed.It's not obvious.Yes..I surely did cancell with 11 days of my 30 unused.IMO..the company doesnt give a darn for what subscribers want or think.The will do what they want to do..period.And I have done what I always do to companys who dont respect my $15/month...take it away from them.

Originally posted by Shadanwolf

Cancell button was missing when i  first tried tocancell.I was geting ready to contact the company and found a help button and how to cancel was detailed.It's not obvious.Yes..I surely did cancell with 11 days of my 30 unused.IMO..the company doesnt give a darn for what subscribers want or think.The will do what they want to do..period.And I have done what I always do to companys who dont respect my $15/month...take it away from them.

Its obvious for 99% of people.  Dont know what weird bug you and the OP had but cancel button is exactly where anyone would expect it to be

I think the OP has the same problem I am having.  When I click on subscription it says I don't have any gametime (even though the month isn't up) and I should set up a subscription.  But when I click on the "subscribe" button it shows all my billing information and says I will be billed tomorrow.  So since it says I have no playtime, there is nothing to cancel, but when I go to subscribe to set up a subscription everything is already there saying I will be billed tomorrow.  Bug?  most likely.  I don't want to cancel so I'm not worried about it at the moment, and when I do want to cancel if it stays like this, I will simply remove my cc info.

It's here alright..

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Originally posted by stealthbr
It's here alright..

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*Cough

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Originally posted by Angier2758
http://imageshack.us/photo/my-images/714/evidence1r.png/
http://imageshack.us/photo/my-images/252/evidence2h.png/
 
That's why it was a pain.
 

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That isn't what mine says.  Mine says "you have no playtime.  Please sign up for a recurring subscription plan or redeem a Game Time Code.  We will keep your account and character information in case you decide to return."  

Now when I click on subscribe (because I don't want to cancel, I want to keep playing) It tells me that I already have a recurring subscription that will be billed on Jan. 19th.  So even though I have a recurring sub, the front page of the subscription section says I don't have a sub or playtime (even though the first 30 days isn't over) and I don't have a cancel button.  This doesn't really bother me because I don't want to cancel, but there does appear to be a bug for some people not having the subscription section registering things properly.  If I wanted to cancel, I'm sure I could just remove my cc info, and be done with it.  But I do not have a cancel button.