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Star Wars Galaxies

Star Wars Galaxies 

SWG Veteran Refuge  » Problems with Customer Service @ SOE

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31 posts found
  User Deleted
 
OP  3/03/10 8:46:42 PM#1

They have a new trick that I have mentioned in a just posted blog here and on my new Rodo Report. SOE is not sending out notices to banned customers but just changing their passwords in hoping that they go away.

Very Lazy and Unethical of them.No matter what the status of the account , the customer should have access to their personal and financial information.

  Valkke

Novice Member

Joined: 9/18/07
Posts: 36

"Fear God and give him glory, because the hour of his judgment has come." Revelation 14:7

3/03/10 8:48:42 PM#2

Wow...That is despicable. Seriously. I have been an SOE customer since 1998, and to learn that they're doing crap like that? Wow. Makes me glad I have avoided their games over the past few years.

EDIT: Thanks for the heads up.

  Miles-Prower

Novice Member

Joined: 2/26/10
Posts: 1117

I'm a Brony and proud. Friendship, Love and acceptance. What's not to love?

3/03/10 8:49:32 PM#3

Do you have any further information? This seems like pretty big accusations.


~Miles "Tails" Prower out! Catch me if you can!



Come Join us at www.globalequestria.com - Meet other fans of My Little Pony: Friendship is Magic!

  User Deleted
 
OP  3/03/10 8:50:36 PM#4


Originally posted by Valkke
Wow...That is despicable. Seriously. I have been an SOE customer since 1998, and to learn that they're doing crap like that? Wow. Makes me glad I have avoided their games over the past few years.
EDIT: Thanks for the heads up.

If they only did it to me as a Jestor Special , that would be one thing but I know of others that have had the very same treatment... Nasty.

  User Deleted
 
OP  3/03/10 8:51:12 PM#5


Originally posted by Miles-Prower
Do you have any further information? This seems like pretty big accusations.

~Miles "Tails" Prower out! Catch me if you can!


Yes , I do - Please reread My OP for more information

  MMOman101

Apprentice Member

Joined: 2/05/08
Posts: 1214

3/03/10 10:00:28 PM#6
Originally posted by JestorRodo

 


Originally posted by Miles-Prower
Do you have any further information? This seems like pretty big accusations.

 

 

~Miles "Tails" Prower out! Catch me if you can!


 

Yes , I do - Please reread My OP for more information

 

The info is not cited in the OP.  We can assume it is in your bolg.

This seems like a dirty little trick to get people to go to your blog.

Why not just site the source in the OP?

  Miles-Prower

Novice Member

Joined: 2/26/10
Posts: 1117

I'm a Brony and proud. Friendship, Love and acceptance. What's not to love?

3/03/10 10:44:21 PM#7
Originally posted by JestorRodo

 


Originally posted by Miles-Prower
Do you have any further information? This seems like pretty big accusations.

 

 

~Miles "Tails" Prower out! Catch me if you can!


 

Yes , I do - Please reread My OP for more information


Could you at least summarize your blog? I mean no disrespect, but this does seem like an effort to get people to read your blog.

Thanks :D


~Miles "Tails" Prower out! Catch me if you can!



Come Join us at www.globalequestria.com - Meet other fans of My Little Pony: Friendship is Magic!

  Einherjar_LC

Tipster

Joined: 5/03/05
Posts: 1067

3/03/10 10:49:26 PM#8

Shocked!  Shocked I say!

 

If this is true, it wouldn't surprise me in the least.

 

There is a reason many will not do business with SoE, and it's stunts like this that prove they made the right decision, again if it's true.

Einherjar_LC says: WTB the true successor to UO or Asheron's Call pst!

  Valkke

Novice Member

Joined: 9/18/07
Posts: 36

"Fear God and give him glory, because the hour of his judgment has come." Revelation 14:7

3/03/10 10:54:59 PM#9
Originally posted by Einherjar_LC

Shocked!  Shocked I say!

 

If this is true, it wouldn't surprise me in the least.

 

There is a reason many will not do business with SoE, and it's stunts like this that prove they made the right decision, again if it's true.

It is true, there are some screenshots lurking around these forums, should take a look.

  User Deleted
 
OP  3/04/10 4:55:27 AM#10


Originally posted by MMOman101

Originally posted by JestorRodo

 



Originally posted by Miles-Prower
Do you have any further information? This seems like pretty big accusations.
 
 
~Miles "Tails" Prower out! Catch me if you can!



 
Yes , I do - Please reread My OP for more information


 
The info is not cited in the OP.  We can assume it is in your blog.
This seems like a dirty little trick to get people to go to your blog.
Why not just site the source in the OP?


Now lighting a bag of do poo and ringing a doorbell is what I call a dirty little trick but to make it easier for you here is the url for the blog here

http://www.mmorpg.com/blogs/JestorRodo/032010/5831_The-Jestor-goes-to-Hell-to-make-a-Customers-Access-Point

Enjoy.

  User Deleted
3/04/10 5:06:28 AM#11

Seeing your extreme hate against SOE.  I don't blame them giving you a permanent ban.

Why would they want a person like you as customer? A person who devotes (read waste) his entire life on a crusade against SOE.

Jer

  Othor

Novice Member

Joined: 11/10/09
Posts: 14

3/04/10 5:19:44 AM#12

I vote for shameless attempt to up your blog readers.  Kinda sad you can't give ANY type of specifics here in the thread you created about the problem that you say exists.  That simple facts means I would never read your blog or send anyone to it.

  User Deleted
 
OP  3/04/10 7:06:31 AM#13

The Last two posters have missed the boat. This thread is about a new nasty Password trick that SOE is pulling on their customers. You are making it about me and my relationship with SOE. Please stay on topic or better yet don't post. Thanks


  User Deleted
3/04/10 7:10:30 AM#14
Originally posted by JestorRodo

The Last two posters have missed the boat. This thread is about a new nasty Password trick that SOE is pulling on their customers. You are making it about me and my relationship with SOE. Please stay on topic or better yet don't post. Thanks


 


 

What nasty trick is there? Your account is perma banned. So you are not allowed access to that account anymore.

Works in every other MMORPG like that.

Another MMORPG has a mechanic in place that doesn't let you log into your account anymore.

SOE just changes the password to block your access. Same result.

Big deal!  And seeing you were already banned on that exact same account before. I really cannot blame them.

That they resetted your password to give you access to that account again is rather suprising. But only proves the exact oposite in what you tried to achieve. In that Customer Support is actually helpful and forthcomming. And gave you perfect explanation.

 

 

What I really don't understand is. Why you even bother playing their games, when you hate them so much??

But I get it. You just wait each time when they offer come back promotions and than use that opportunity to start raging on their forums again. Hence, the reason of this latest perma ban!

Jer

  User Deleted
 
OP  3/04/10 7:43:59 AM#15

No, you don't get it. NEXT!

  TUX426

Inquisitor

Joined: 8/04/09
Posts: 1971

Always remember that you're unique. Just like everyone else.

3/04/10 10:09:54 AM#16
Originally posted by Esquire1980

I know your playing ST:O now, but................., I still can't believe you took up for Cryptic on the cut price and the 60 day additional.  Every decision I've seen come out of Cryptic reaks of desperation since launch.  The cut price and the 60 day additional, 90 day total, is nothing more than another desperation attempt at that magical 20 million from Atari on the sale.

You know, don't you, that the President of Cryptic is John Smedley trained and approved?  Used to have an office right down the hall from Smed's.  If you expect any better than SOE out of Cryptic, good luck, you could very possibly need it.

After all the canceled subs are counted in the next 90 - 180 days, it would not surprise me in the least to see an NGE, in ST:O, or worse.

 

HOLY OFF TOPIC!!! Personal grievance???

If you'd like to debate STO in this forum, I suggest you start your own thread, I'll be happy to contribute. But to throw this random attack out here is borderline crazy.

 

 

  trewin

Novice Member

Joined: 11/21/06
Posts: 29

3/04/10 10:23:17 AM#17

Take them to court again that will teach them.

 

  TUX426

Inquisitor

Joined: 8/04/09
Posts: 1971

Always remember that you're unique. Just like everyone else.

3/04/10 10:24:20 AM#18
Originally posted by JeroKane

 

What nasty trick is there? Your account is perma banned. So you are not allowed access to that account anymore.

Works in every other MMORPG like that.

Another MMORPG has a mechanic in place that doesn't let you log into your account anymore.

SOE just changes the password to block your access. Same result.

Big deal!  And seeing you were already banned on that exact same account before. I really cannot blame them.


 

You don't seem to understand...or maybe you really just don't care?!

I trust SoE with my personal and financial information each month ONLY to gain access their game - but my trust in them ends there. They don't "own" any of my personal information nor should they be allowed to lock me out of altering it as I see fit.

Just because I violate some TOS that gets me perma banned does not give SoE the right to hold my personal information hostage. Perma banning the account does NOT mean they should be allowed to block my access to alter the information contained within my account settings (email, credit card number etc).

Perma ban from the forums or the game, lock the account...but you can't accept that they can block you from deleting or altering your own personal data like the credit card numbers or email addresses. That is one slippery as hell slope and one I will not go down without fighting. It's purely WRONG!!! Especially if their greatest "security" trick is to just change your password...geezus lol.

God, I think about the forum f'ups where I'd click on a link and be in another users account (happened to me twice and many others). Yeah, SoE being trusted with personal info is simply not smart.

 

  kefkah

Novice Member

Joined: 9/22/04
Posts: 851

3/04/10 10:49:06 AM#19

SOE finding innovative and unheard of ways to manipulate or abuse their relationship with customers? If there was a thread for that and it wasn't edited, removed, primrosed or hidden - it would give wikipedia a run for its money. And I don't buy the excuse that "every company does it" or the whole "go elsewhere and stop moaning" angle - that perspective creates a groupthink mentality that allows such things to happen and then happen again and again. With each issue that is raised, addressed or brought to light - it causes adherence or change or creates awareness in any event.

  someforumguy

Advanced Member

Joined: 1/25/07
Posts: 3518

3/04/10 11:40:58 AM#20
Originally posted by JestorRodo

They have a new trick that I have mentioned in a just posted blog here and on my new Rodo Report. SOE is not sending out notices to banned customers but just changing their passwords in hoping that they go away.

Very Lazy and Unethical of them.No matter what the status of the account , the customer should have access to their personal and financial information.

 

So you are a banned customer who forgot his password and instead blames SOE for tricking you? :p

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