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Aion

Aion 

General Discussion  » Ncsofts biggest mistake in its first month

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27 posts found
  googajoob7

Novice Member

Joined: 4/12/06
Posts: 877

 
10/22/09 7:30:58 AM#1

While i think Aion is a great game and i dont expect any mmo to have a smooth first month what for many people was the deal breaker was the waiting to get into the game . I cant count how many people have gone back to thier previous mmo feeling ripped off because of the ques . If Ncsoft had had any sence they would have realised in the long run they would have made more money if they had offered extra free game time because by thier own admitance they were overwealmed by the numbers of players they had . In its first months Blizzard did this with Warcraft (i m no great fan) and they kept people playing . Ncsoft really dropped the ball on this one and they could attract back some of the people that have left but its going to be a hard job to convince them now because its left a nasty taste in thier mouth . As for the problems with botting and cheating those are problems that can be fixed where as a bad reputation is a lot harder to put right and unfortunatly thats what Ncsoft is starting to get .

I really hope they sort it because this is the best game i ve seen since WoW vanilla in the pvp fantasy genre the only reason it will fail will be due to bad management .

  feena750

Advanced Member

Joined: 12/27/06
Posts: 221

10/22/09 7:38:22 AM#2

If someone quit I doubt it is because NCSoft did not give them a few days of free game time.  The queues might have frustrated some into quitting, but the free game time would not have helped those.

  googajoob7

Novice Member

Joined: 4/12/06
Posts: 877

 
10/22/09 7:46:12 AM#3
Originally posted by feena750

If someone quit I doubt it is because NCSoft did not give them a few days of free game time.  The queues might have frustrated some into quitting, but the free game time would not have helped those.


 

I dont just know one person that quit nearly everyone i know who plays mmos and were looking forward to this quit because of it . Thats actually quite a few people . Blizzard just kept out giving free game time till it was sorted at the start . Maybe your right though whats needed is a welcome back month to make up for what people feel they lost in thier first month when the problem is sorted out . Otherwise what could have been a game of 1-2 million players or more will end up with 300 thousand .(in the west)

  Methos12

Advanced Member

Joined: 9/05/08
Posts: 933

Its better to be quiet and perceived as stupid, than to open your mouth and remove all doubt.

10/22/09 7:53:15 AM#4

Only mistake NCsoft made with Aion when it was released for the western markets was that they treated it like it was brand new and just released, totally ignoring the fact that they actually had close to 1 year of bug testing on the Korean servers and extra time to polish the game. I mean, you telling me they REALLY couldn't predict all this gold selling would happen and develop some countermeasure to it during that time? Basically, many of these problems should've and could've been anticipated given that NCsoft already had running servers during that time and gamers reactions.

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Nature without Magic is without wonder or miracle.
.........
Magic without Technology is fantasy.
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.........
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Technology without Magic is repetitious and uninventive.

  Kyleran

Elite Member

Joined: 9/13/06
Posts: 14599

A simple truth-"What people want and what is good for an mmo is not always the same thing"-mrw0lf

10/22/09 7:54:40 AM#5

Hey, they gave me 5 free tokens which increase my experience gain for a period of time  (who doesn't think these are a future cash shop item?) to compensate my downtime.  I'm sure that makes up for it right? 

"Just because you aren't paying doesn't mean it's not PTW." - Amaranthar
Bitter Vet ™ since 2006
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  Virin

Novice Member

Joined: 2/08/06
Posts: 10

10/22/09 7:55:47 AM#6

What amazes me is that people will give it one day and quit.  Every MMO that comes out has issues in the first few months.  It is to be expected.  However, today's players have the "I get what I want now or I will huff and puff and stomp away."  No one takes time to think about how difficult, even for the experienced, it is to launch a game and have it stable at all let alone in the first few days, weeks, months.  It's par for the course it should not have shocked anyone.

  joker007mo

Novice Member

Joined: 8/08/09
Posts: 634

10/22/09 8:05:39 AM#7

sorry but i just shouldnt have to put up with things that shoulda been dealt with long before the game got released everyone acts like oh its just another mmo it will have problems but the point is mmos have come a long way since wow and sufficed to say but some stupid exp token things arent going to make me jump for joy the developers have dealt with tons of games alot of mmos too and they should know by now whats going to happen at launch

  Mischiff

Apprentice Member

Joined: 1/26/06
Posts: 110

10/22/09 8:11:30 AM#8

Ive been playing since launch,  ive not had to wait to log in, but then, i rolled on a new server when it came out.  Luckly for me i didnt like the Asmo side i had started playing (because of the bad community , nothing else) so didnt mind rerolling on a diff server and started playing Elyos.  The community is 100% better and Im having a blast.

The Gold spamming was the worst ive ever seen in any game, but since the spam filter,  the first day i didnt see any at all, and didnt get any whispers either .. the secound day i had to block 1 person .. and its not been bad since .. today they have more spam filters in todays update .. I think they are trying and have done a good job dealing with it.

The game for me has been a lot of fun. I love flying and the PVP in the air etc has been a blast.  I wasnt even going to play AION because i thought it would be like L2 and i played it for a long time and hated the grind .. Ive not felt like its been bad at all in this game, and im level 31 now after rerolling when i had two characters up to level 20 on the Asmo side, and my gathering skills are both at 250. pluss an alchemy skill of 160.

Im glad the game isnt real easy, people who want easy can play WOW .. not bashing WOW, its easy and i had fun playing it when i did, but its not been fun since they deluted it IMHO .. AION is not the hardest game ive played but it has a good balance i feel.

I love the "SPY" pvp quest you get around level 20 .. its not been about getting ganked at the beginner levels by people way higher than you .. i think its been a really well thought out game from beginning to end, not ground breaking, just well thought out and fun.

 

  pb1285n

Apprentice Member

Joined: 1/28/06
Posts: 465

10/22/09 8:12:00 AM#9
Originally posted by googajoob7

While i think Aion is a great game and i dont expect any mmo to have a smooth first month what for many people was the deal breaker was the waiting to get into the game . I cant count how many people have gone back to thier previous mmo feeling ripped off because of the ques . If Ncsoft had had any sence they would have realised in the long run they would have made more money if they had offered extra free game time because by thier own admitance they were overwealmed by the numbers of players they had . In its first months Blizzard did this with Warcraft (i m no great fan) and they kept people playing . Ncsoft really dropped the ball on this one and they could attract back some of the people that have left but its going to be a hard job to convince them now because its left a nasty taste in thier mouth . As for the problems with botting and cheating those are problems that can be fixed where as a bad reputation is a lot harder to put right and unfortunatly thats what Ncsoft is starting to get .

I really hope they sort it because this is the best game i ve seen since WoW vanilla in the pvp fantasy genre the only reason it will fail will be due to bad management .

 

They gave all current players 5 EXP buff items that last an hour. Which is better then time IMO since you can use it at your leisure.

The probably didn't predict how widespread the Gold seller spam would be but if you still play you have to admit it hasn't gotten 100 time better. The chat used to be an ocean of spam, now I can play for hours and never see a single message.

  User Deleted
10/22/09 8:12:32 AM#10

Some people talk like an MMO has never had insane queue times before.  I suppose NCSoft could have......

1. Increased the server cap right away....creating server crashes galore.

2. Add several servers....at the HUGE risk of empty ones within a month or two (see Warhammer Online)

Plus,,,why are we still talking about queues?  They fixed it.  All of the east coast servers were full (little or no queue, but lots of people playing) except for the new one last night at prime time (9PM est)

Let's drop the sour grapes and admit they got it right.

Free game time? Is that what this is about? I'm getting my money's worth with a balanced server and a stable game.

Gonna go pwn some Elmo's now.

  Robsolf

Hard Core Member

Joined: 4/21/06
Posts: 3643

Let go of my ears, I know what I'm doing!

10/22/09 8:21:28 AM#11
Originally posted by googajoob7

While i think Aion is a great game and i dont expect any mmo to have a smooth first month what for many people was the deal breaker was the waiting to get into the game . I cant count how many people have gone back to thier previous mmo feeling ripped off because of the ques . If Ncsoft had had any sence they would have realised in the long run they would have made more money if they had offered extra free game time because by thier own admitance they were overwealmed by the numbers of players they had . In its first months Blizzard did this with Warcraft (i m no great fan) and they kept people playing . Ncsoft really dropped the ball on this one and they could attract back some of the people that have left but its going to be a hard job to convince them now because its left a nasty taste in thier mouth . As for the problems with botting and cheating those are problems that can be fixed where as a bad reputation is a lot harder to put right and unfortunatly thats what Ncsoft is starting to get .

I really hope they sort it because this is the best game i ve seen since WoW vanilla in the pvp fantasy genre the only reason it will fail will be due to bad management .

 

Having spent a short bit of time as a salesperson I can tell you this...

Having to wait for something IN NO WAY changes how much they want that particular something.  The fact that there IS a wating queue proves it.  People REALLY want to play this game.  It can be argued that in fact having to wait increases interest.  I knew sales guys that slowed things down on purpose for that very reason.

I don't really get why people are willing to queue up for the game, personally.  It's a solid game, sure, but I don't see why it has any more appeal than other solid MMO's out there, other than the fact that it's new(to the west).  But to each their own.

  Cammy

Advanced Member

Joined: 8/22/06
Posts: 898

10/22/09 10:23:32 AM#12

Wait... is this a new thread?

 

Im confused...

 

When was the last queue time you had? 2-3 weeks ago? You can't possibly be complaining because you lost time during the first week - that'll make you quit? If so.... wow - have fun at whatever MMO you came from. I hope it serves you well - Ill go back to playing Aion without queues /shrug

  User Deleted
10/22/09 10:32:53 AM#13
Originally posted by googajoob7

While i think Aion is a great game and i dont expect any mmo to have a smooth first month what for many people was the deal breaker was the waiting to get into the game . I cant count how many people have gone back to thier previous mmo feeling ripped off because of the ques . If Ncsoft had had any sence they would have realised in the long run they would have made more money if they had offered extra free game time because by thier own admitance they were overwealmed by the numbers of players they had . In its first months Blizzard did this with Warcraft (i m no great fan) and they kept people playing . Ncsoft really dropped the ball on this one and they could attract back some of the people that have left but its going to be a hard job to convince them now because its left a nasty taste in thier mouth . As for the problems with botting and cheating those are problems that can be fixed where as a bad reputation is a lot harder to put right and unfortunatly thats what Ncsoft is starting to get .

I really hope they sort it because this is the best game i ve seen since WoW vanilla in the pvp fantasy genre the only reason it will fail will be due to bad management .


 

I'm not sure I would debate your statement to be true that this would in fact be a problem for some what I do think though is that you are guilty of what most of us are at some time or another and that is projecting personal feelings into a "whole", that is to say is this really as big a problem for NCsoft right now as you say?  Look I don't play the game so I could be wrong about this but from what I've read up on the game there is no mass exodus on the scale of games like AOC,DF and WAR.  And even more so as you've stated this happens to games that release and impress enough to outperform their expectations and none of the three games named above who certainly are having retention problems can be accused of doing that.

  So again maybe this is your personal feeling and as such it resonates stronger to you when you see posts about that topic theywill stand out the most to you etc. but from a casual observers eyes Aion is still a highly successful game very popular and on track to become probably number 2 behind WOW for atleast a while anyway.  Again I'm not debating wether players should be offered free time or even if this is as big a problem for as many people as you think only if this has the same effect in the eyes of the masses as it seems to for you.

  nightbird305

Novice Member

Joined: 11/11/05
Posts: 258

10/22/09 11:11:25 AM#14

 If you can't handle the queue, then good luck handling the game :)

  rznkain

Apprentice Member

Joined: 2/05/04
Posts: 492

10/22/09 11:19:18 AM#15
Originally posted by feena750

If someone quit I doubt it is because NCSoft did not give them a few days of free game time.  The queues might have frustrated some into quitting, but the free game time would not have helped those.

 

 I can tell you right now 90% of the reason i quit was the first 2+ weeks every night I got in from work I was in a queue for almost 2 hours and could not play the game and with my friends.Op is right I be damned if I pay for a game when I didn't even get what was included in what I bought to begin with.The gms and customer support service in this game is about the worse of any mmog I have ever played all the gm's told me was basically to play at a different time like I don't have a rl job,kids and other things I should put all that on hold to avoid there queue times.Ncsoft can blow me will be the last of there failed mmogs I play.And I am sure that queue is no longer there and main reason for that is people are leaving it in droves now that the month is up.

  Czzarre

Novice Member

Joined: 9/10/07
Posts: 3738

MMORPG Character Monuments

...When its time for your character to take a well deserved rest...

10/22/09 11:36:22 AM#16

bigest mistake to me was not being more aggresive against gold farmers.bots and spammers...although recently suppressed, now they have a foothold

  Shannia

Novice Member

Joined: 11/06/05
Posts: 2083

"World of WarCraft is held alive solely by the mediocrity of competing products." RendRegen

10/22/09 11:39:42 AM#17

My personal opinion, their biggest mistake wasn't taking down the accounts management page yesterday for maint. and charging people $15 or what ever their fee was going to be.  People escaped the usual MMOG trap.  LOL

 

Fear not fanbois, we are not trolls, let's take off your tin foil hat and learn what VAPORWARE is:

http://en.wikipedia.org/wiki/Vaporware

"Vaporware is a term used to describe a software or hardware product that is announced by a developer well in advance of release, but which then fails to emerge after having well exceeded the period of development time that was initially claimed or would normally be expected for the development cycle of a similar product."

  ste2000

Apprentice Member

Joined: 2/28/04
Posts: 3696

10/22/09 11:44:49 AM#18

Sorry OP, you are wrong.

I didn't mind the queue, what made me leave Aion is that the game is tedious and pointless, and I am not the only one that left for this reason.

  FastTx

Apprentice Member

Joined: 8/23/05
Posts: 726

10/22/09 12:52:33 PM#19
Originally posted by rznkain
Originally posted by feena750

If someone quit I doubt it is because NCSoft did not give them a few days of free game time.  The queues might have frustrated some into quitting, but the free game time would not have helped those.

 

 I can tell you right now 90% of the reason i quit was the first 2+ weeks every night I got in from work I was in a queue for almost 2 hours and could not play the game and with my friends.Op is right I be damned if I pay for a game when I didn't even get what was included in what I bought to begin with.The gms and customer support service in this game is about the worse of any mmog I have ever played all the gm's told me was basically to play at a different time like I don't have a rl job,kids and other things I should put all that on hold to avoid there queue times.Ncsoft can blow me will be the last of there failed mmogs I play.And I am sure that queue is no longer there and main reason for that is people are leaving it in droves now that the month is up.

 

People aren't leaving in droves. People are just very vocal about things when they aren't satisfied with a game. Compared to every AAA MMO launched in the past 2 years, Aion will actually have the highest retention. I know many people who spent all their free time during the first 2 weeks in Aion but have now subsided to a normal level of logging in. The main reason there were queue's because it was up to as high at 60 PERCENT of subscribers were logged in at one point. That is a record right there.

Now the first craze over Aion has subsided it's now getting normal hours from people. I spent 12 hours a day playing Aion the first 2 weeks. Now I play 3-4 hours a day. I've cut back 3x the hours I play and if everyone did that there would be 3x less people online at any one time. If you quit because you couldn't login the first 2 weeks I guarantee you can login now, so you already bought the game, shell out another $15 bucks and play. Imagine in NCSoft had 2x the amount of servers and the Queue was nonexistant but 2 months down the road they'd have to merge servers, how would you feel about that? Your server community would be in ruins and you might quit because of that. Also if you quit because of a queue on Aion release it just shows you were looking for any excuse to quit anyway because if you just waited you'd realize that problem cures itself.

If you don't want queue's, don't join a populated server on a games launch, wait a month then subscribe.

  googajoob7

Novice Member

Joined: 4/12/06
Posts: 877

 
10/22/09 4:00:46 PM#20

I think the biggest problem was people did nt give up because of the content they just gave up out of frustration . Like i say its not just one or two people haveing a hissy fit because playing one or two days and giving it up because its not wow or lord of the rings online or whatever was floating thier boat before hand its a huge number of people . It ll most likly be born out in the numbers of people they retain after the first month . I personally am giving up not because i dont like the game or i m angry about the ques but because i m away from home a lot in november and december and wont have a lot of time for mmos between now and christmas . I will be looking again in the new year for a new regular mmo but i think i ll ask around a bit to see what the situation is like in Aion before i return . If its not looking good i m going for Eve .

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