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Only a small percentage of these were successful and we found out that this is because most of them contain incomplete or incorrect account information. - Tasos
That's right pre-orders. This is your fault. You forgot how to spell your name, hell you probably forgot your name altogether. This doesn't even scratch the surface of you that 1) Forgot your address or how to spell your street name correctly, 2) Failed to get your zip codes correct, or 3) for the love of get your credit card numbers in correct order. This has nothing to do with our incompetence, or poor choice in choosing/testing a billing provider.
I love this guy like a brother. Played (more than a month): SWG, Second Life, Tabula Rasa, Lineage 2, Everquest 2, EvE, MxO, Ryzom. Tried: WoW, Shadowbane, Anarchy Online, Everquest, WWII Online, Planetside Beta: Lotro, Tabula Rasa, WAR. |
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2/26/09 5:17:34 PM#2
I just logged in and just like I thought my info was already correct.
What's with this guy lying to our faces and calling us stupid when they're the ones who don't know what they're doing? |
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2/26/09 5:19:21 PM#3
Yikes, Id bet less then 2% of the preorder people put in incorrect info, and most likely a number on their CC's (more common form of messup for sure, I know ive done that a time or 2.) Playing: Not much actively. |
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2/26/09 5:19:52 PM#4
Originally posted by JohnCreed
Greeks never know what they are doing
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2/26/09 5:21:37 PM#5
lets go to greece and kick this guys ass! i think he more than deserves it! |
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2/26/09 5:24:53 PM#6
let's not forget that billing/support infrastructure was the reason they delayed the Jan release. aren't you glad they took that extra month to get this stuff in order? |
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2/26/09 5:25:13 PM#7
Maybe some have on purpose put in false info and now its one big mess hahaha. |
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2/26/09 5:27:45 PM#8
Agreed with OP.
If my credit card institution declined their attempt to bill me then AVENTURINE is billing incorrectly!!!!!
It sucks how Tasos is trying to make this MY fault and MY BANK'S FAULT!
Tasos. Dont push away the responsibility. |
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Originally posted by Evasia
I just wish I knew what he hoped to gain by blaming the customers. I mean, I know we have had our fun insulting them from time to time, but honestly, they don't seem like a bunch or morons to me. They have been waiting for the game long enough that you would think they would understand the "* - Required Field" message. I just don't get it... Played (more than a month): SWG, Second Life, Tabula Rasa, Lineage 2, Everquest 2, EvE, MxO, Ryzom. Tried: WoW, Shadowbane, Anarchy Online, Everquest, WWII Online, Planetside Beta: Lotro, Tabula Rasa, WAR. |
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2/26/09 5:30:15 PM#10
Originally posted by Evasia
Their .txt file was corrupted because someone did a keyboard smash into it. Or better.. someone pressed space and everything was moved one letter to the right, which made it completely unreadable and unprocessable! |
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2/26/09 5:30:24 PM#11
Wow. Of all the excuses he could've come up with, that really is something.
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2/26/09 5:30:34 PM#12
Originally posted by Evasia
I predict this will soon be used as an excuse. |
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2/26/09 5:31:28 PM#13
Originally posted by dalevi1
I just wish I knew what he hoped to gain by blaming the customers. I mean, I know we have had our fun insulting them from time to time, but honestly, they don't seem like a bunch or morons to me. They have been waiting for the game long enough that you would think they would understand the "* - Required Field" message. I just don't get it...
I dont fucking understand how I put in wrong info? wtf man.. I was careful and I always put in the correct info.. Geez. And it doesnt help when they dont tell us what the wrong info we put in was.... |
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2/26/09 5:36:20 PM#14
...and to believe that I got flamed last time I said that Adventurine promoted bad buisness ethics... The rules of Debate are really simple; once you have to stoop to insults instead of facts, logic, or reason to try and win your argument, you've lost. |
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Originally posted by ZtyX
I dont fucking understand how I put in wrong info? wtf man.. I was careful and I always put in the correct info.. Geez. And it doesnt help when they dont tell us what the wrong info we put in was.... Most gamers are pretty attune to online purchases. We put the information in all the time, and rarely does this create a problem. Plus, any respectable website would catch information errors immediately. This isn't supposed to be like voting in Miami-Dade county.
Played (more than a month): SWG, Second Life, Tabula Rasa, Lineage 2, Everquest 2, EvE, MxO, Ryzom. Tried: WoW, Shadowbane, Anarchy Online, Everquest, WWII Online, Planetside Beta: Lotro, Tabula Rasa, WAR. |
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2/26/09 5:39:17 PM#16
Oh Tasos. What have you done.
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2/26/09 5:40:59 PM#17
It's fun how everyone reads:
Only a small percentage of these were successful and we found out that this is because the rest of them contain incomplete or incorrect account information. |
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2/26/09 5:45:56 PM#18
What's frustrating is I don't know what to change. I went in and edited my info but it's the same as I had the first time. |
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Kyleran
 Elite Member
Joined: 9/13/06
A simple truth-"What people want and what is good for an mmo is not always the same thing"-mrw0lf |
2/26/09 5:46:48 PM#19
Originally posted by trast Nice edit. The difference between 'most' of them, and the rest of them is insignificant. You are splitting hairs for no reason. Those fun folks over at Aventurine and especially Tasos never seem to fail to amaze me with their ineptitude of handling customer matters. Setting a new standard for poor customer service.
"Just because you aren't paying doesn't mean it's not PTW." - Amaranthar |
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corpusc
Hard Core Member
Joined: 7/25/03
CHATTANOOGAN contact me if you are seriously interested in |
2/26/09 5:46:52 PM#20
Originally posted by dalevi1
did you ever notice he doesn't state a reason why the info is incomplete or incorrect?
and just because he doesn't state a reason you assume (even tho its the most ridiculous conclusion) that he's blaming customers? look up "occam's razor".
its widely known that the whole pre-order mess had a whole slew of glitches in it. even he publicly acknowledge that.
yet you HONESTLY think he is basically saying "our order system is perfect, therefore all this incomplete and incorrect data is our CUSTOMER's fault"?
wow this is either really stooping to a new low of trolling, or stooping to new low of stupidity. The End |
