If you get

"Network Timeout"

You must create a new account 

Alot of accounts got bugged up and entering visa number ect, i was one of them every time i tried to enter visa number = timeout , make a new account and try it , trust me it will work instant without timeout then.

Originally posted by Matzor

The page is up, but when i try to register my credit card i only get "Network Timeout please try later"...

It is a  bug. Re-do your account.

Originally posted by Thulen

If you get

"Network Timeout"

You must create a new account 

Alot of accounts got bugged up and entering visa number ect, i was one of them every time i tried to enter visa number = timeout , make a new account and try it , trust me it will work instant without timeout then.

Ok, will try that, thanks.

Correct me if I'm wrong, but even if you can make an account now you still can't buy the game right?

Read my original post.

Ok you caught me I only read the title but this time I read the boldd part and it answered my question.

Wow, seems they should have made ordering this game a bit easier.  Some people may be turned off by the problems they are experiencing when ordering.  Not a good sign, unfortunately.

Originally posted by amish_farmer

Originally posted by JPZ1987

And yes I know they posted this 4 hours ago, but I am going to post it again anyway because it has the answer to a question that's being asked like crazy on here.

Official statement in update:

We have processed the problematic accounts that were never charged but received a successful pre-order notification. Only a small percentage of these were successful and we found out that this is because most of them contain incomplete or incorrect account information. We will try this one last time again tomorrow morning European time, and we’ll open up account management later tonight for these accounts to be able to correct their account data and credit information before we reprocess them. If anyone does not want the pre-order to be processed, they should remove their credit card information from their account. After this is concluded we should be able to open up sales for more Darkfall copies.

 

Translation:

1.) Tonight, they are going to open the accounts page after it being closed for over 24h.

2.) Tomorrow morning (GMT I assume), all the people who pre-ordered and couldn't play are going to re-enter their information OR revoke their information if they decide they aren't interested in this crap.

3.) Once they finish that, new sales are up. I believe them. Why? Chances are they wouldn't announce this if the sales were ready. In fact, they were probably ready today at noon GMT like they said it would be yesterday, but they decided not to open up the sales until the disenfranchised pre-orders were addressed (it makes sense. Imagine if you pre-ordered and you got to play AFTER the second wave of sales).

 

We can HOPE, at least.

Processed preorders are playing the game right now.  If you screwed up when you entered your credit card information or your card was declined, or if for any other reason they couldn't process the preorder they'll try again.  That means you can either delete your info, if you want to cancel your preorder, or  you can update your info and hope it goes through the second time.

WE DID NOT SCREW UP! ALL OUR INFO WAS CORRECT. IT WAS A CORRUPT DATABASE OR SOMETHING ELSE STUPID!

Seems the page is working smoothly now at least (checked it out, though didn't order, so I might be wrong). I found it funny though that on the Register side of the page, you get: "Get ready to enter the World of Darkfall..."

Just made me giggle a little. ^^

Son of a . . . I have been receiving that Network Timeout error forever, especially when the pre-order link was leaked. Now I created a new account and it took my CC right away. Man, if I would have just done this before, I would have had a preorder and would be fighting invisible goblins, running in place, and crashing to the desktop right now. I really missed out.

lol

Originally posted by ZtyX

Originally posted by amish_farmer

Originally posted by JPZ1987

And yes I know they posted this 4 hours ago, but I am going to post it again anyway because it has the answer to a question that's being asked like crazy on here.

Official statement in update:

We have processed the problematic accounts that were never charged but received a successful pre-order notification. Only a small percentage of these were successful and we found out that this is because most of them contain incomplete or incorrect account information. We will try this one last time again tomorrow morning European time, and we’ll open up account management later tonight for these accounts to be able to correct their account data and credit information before we reprocess them. If anyone does not want the pre-order to be processed, they should remove their credit card information from their account. After this is concluded we should be able to open up sales for more Darkfall copies.

 

Translation:

1.) Tonight, they are going to open the accounts page after it being closed for over 24h.

2.) Tomorrow morning (GMT I assume), all the people who pre-ordered and couldn't play are going to re-enter their information OR revoke their information if they decide they aren't interested in this crap.

3.) Once they finish that, new sales are up. I believe them. Why? Chances are they wouldn't announce this if the sales were ready. In fact, they were probably ready today at noon GMT like they said it would be yesterday, but they decided not to open up the sales until the disenfranchised pre-orders were addressed (it makes sense. Imagine if you pre-ordered and you got to play AFTER the second wave of sales).

 

We can HOPE, at least.

Processed preorders are playing the game right now.  If you screwed up when you entered your credit card information or your card was declined, or if for any other reason they couldn't process the preorder they'll try again.  That means you can either delete your info, if you want to cancel your preorder, or  you can update your info and hope it goes through the second time.

 

WE DID NOT SCREW UP! ALL OUR INFO WAS CORRECT. IT WAS A CORRUPT DATABASE OR SOMETHING ELSE STUPID!

Sorry but according to Tasos the mistake was on your end nothing on there end. Just deal with the fact the mistake was your fault! 
 

is this where the "I told U so" goes?

Well I went to the page and created an account.  I was not asked for any CC information but the message was that i would get an email with a link where I would be able to activate the account.  I figured that the link is where they would ask for the CC information.

Got the email in less than 2 minutes.  Clicked on the link and got the message that there was no such user account or something to that effect.  Page refreshed to the original login/create account page.  Put in the login and pass word and got..."Incorrect account name/password combination "  Tried this several times and nothing.  Soooo, I created a new account, email came... then same exact thing happened.  This time i let it be and came here to see if anyone has had the same problem.

Originally posted by Rheanon

Well I went to the page and created an account.  I was not asked for any CC information but the message was that i would get an email with a link where I would be able to activate the account.  I figured that the link is where they would ask for the CC information.

Got the email in less than 2 minutes.  Clicked on the link and got the message that there was no such user account or something to that effect.  Page refreshed to the original login/create account page.  Put in the login and pass word and got..."Incorrect account name/password combination "  Tried this several times and nothing.  Soooo, I created a new account, email came... then same exact thing happened.  This time i let it be and came here to see if anyone has had the same problem.

Should say account activated after you click the link

Just made an account and it worked, then it went to billing information..
Says this though so I don't think I can put in CC info...

# BACKORDER
# The shop is temporarily offline


 

Page is back up so people who Pre-Ordered and want to cancel can cancel now. (if they haven't been billed fully yet)

They said they aren't taking any more orders until they get everyone who pre-ordered into the game and fix the bugs that are flushed out from having a real load on their servers for the first time.

Originally posted by Frotus

They said they aren't taking any more orders until they get everyone who pre-ordered into the game and fix the bugs that are flushed out from having a real load on their servers for the first time.

 

OH!!! So THAT'S what real Beta testing is for... It's suddenly so clear.

I predict this game being another RomaVicta--

just like redblam, can't offer what he speaks... AV is the same

I know, testing gets cut first on most projects I've worked on. Their is actually business logic and formulas that show management when testing will pay back more than just shipping with the bugs and fixing later.

Add to that problems of running out of funding and being overdue on loans, and you are forced to either throw the project away or ship it with bugs and fix them inline.

Add to that the limited staff size and lack of experience with large scale network projects and it isn't hard to see how these guys didn't even expect these problems at release. They are just newbs, but they will learn fast if they are smart. If they are smart, things will get better fast. If that is the case, we can have some faith in the game. If not, then I wouldn't trust them until you can go to the store and buy a copy where you can return it in 30 days for any reason.

I can't register an account.  It gives me a vague error and tells me to contact my administrator. Any fixes/ideas?