*sigh* Title says it all. Third motherboard that I've ordered from Newegg to come DOA, or partially DOA (as was the case with this last prospect). And to think that I believed I would be playing with my new system come this weekend. Lies! Not to mention that my 2 HDDs came with tape wrapped around them (together!), and only a single (single!) layer of bubble wrap separated them from the cruel world of the UPS manhandlers. Now I sit, and wait, while my RMA loiters in the ever infamous Hodgkins, IL - UPS delayed the next day shipping I paid for by three days due to "inclement" weather.

Originally posted by DrChicken

*sigh* Title says it all. Third motherboard that I've ordered from Newegg to come DOA, or partially DOA (as was the case with this last prospect). And to think that I believed I would be playing with my new system come this weekend. Lies! Not to mention that my 2 HDDs came with tape wrapped around them (together!), and only a single (single!) layer of bubble wrap separated them from the cruel world of the UPS manhandlers. Now I sit, and wait, while my RMA loiters in the ever infamous Hodgkins, IL - UPS delayed the next day shipping I paid for by three days due to "inclement" weather.

never buy oem hard drives online.

the only parts i've had problems with from newegg have been Motherboards and HDDs. I got a DOA HDD and a motherboard that died 2 weeks since i got it. I dunno why its just those 2 parts,

I always find it hilarious when people who say they got DOA stuff 2 or more times blame the retailer for their problems. Most often its the end user for breaking the item or unknowingly short out hardware from little to no experience.

I say it is almost impossible to get 2 DOA items, let alone 3 because motherboards in this case are not OEM! They come in the manufacturer packaging and are tested 100% working when they leave the factory. When the end user gets it and they somehow unknowingly blow it out or haven't installed it correctly to work they blame the product as DOA and the retailer.

HDD drives you buy from retail that are OEM are 100% perfectly fine. They are not packaged with all the paper,t hat is all. Your HDD is shipped in 1 wrapped bubble because thats all is required for the product to be safe inside a popcorn filled box. The HDD is the most robust item you can get shipped. It not only can withstand an average impact of 200 Geforces but also is almost indestructable when wrapped with bubble. You can drop one from the 5th floor and as long as metal doesn't dent your HDD will still work.

Things are done certain ways not because you think they are lacking but because thats all that is required.

BTW retailers package your products not the carrier.

Originally posted by Tyres100

I always find it hilarious when people who say they got DOA stuff 2 or more times blame the retailer for their problems. Most often its the end user for breaking the item or unknowingly short out hardware from little to no experience.

I say it is almost impossible to get 2 DOA items, let alone 3 because motherboards in this case are not OEM! They come in the manufacturer packaging and are tested 100% working when they leave the factory. When the end user gets it and they somehow unknowingly blow it out or haven't installed it correctly to work they blame the product as DOA and the retailer.

HDD drives you buy from retail that are OEM are 100% perfectly fine. They are not packaged with all the paper,t hat is all. Your HDD is shipped in 1 wrapped bubble because thats all is required for the product to be safe inside a popcorn filled box. The HDD is the most robust item you can get shipped. It not only can withstand an average impact of 200 Geforces but also is almost indestructable when wrapped with bubble. You can drop one from the 5th floor and as long as metal doesn't dent your HDD will still work.

Things are done certain ways not because you think they are lacking but because thats all that is required.

 

BTW retailers package your products not the carrier.

Indeed, you are certainly correct about the user being the culprit a majority of the time - I do know that this does not apply to me, however, I have handled computer equipment for nearly six years now. The DOAs I referred to weren't concurrent, and in two cases I was able to go to a local computer store, buy a MB, and then have it successfully run in a build. The mobo I just recently had to return came with a dead northbridge - some simple tests with the voltmeter revealed this fairly quickly. Believe it or not, mobo failures are fairly common, well, more common than anything else failing - it just irks me to have DOA parts when I want them the most. One layer of bubble wrap would also be fine if the box was actually shipped with packing peanuts or something of that nature, but everything was just covered in some brown paper... go figure.

/sarcasm on

I definitely dig your ability to have a few chuckles at other people's expense, though, as well as make assumptions about someone's skill level with absolutely no prior knowledge.

/sarcasm off

Originally posted by DrChicken

Originally posted by Tyres100

I always find it hilarious when people who say they got DOA stuff 2 or more times blame the retailer for their problems. Most often its the end user for breaking the item or unknowingly short out hardware from little to no experience.

I say it is almost impossible to get 2 DOA items, let alone 3 because motherboards in this case are not OEM! They come in the manufacturer packaging and are tested 100% working when they leave the factory. When the end user gets it and they somehow unknowingly blow it out or haven't installed it correctly to work they blame the product as DOA and the retailer.

HDD drives you buy from retail that are OEM are 100% perfectly fine. They are not packaged with all the paper,t hat is all. Your HDD is shipped in 1 wrapped bubble because thats all is required for the product to be safe inside a popcorn filled box. The HDD is the most robust item you can get shipped. It not only can withstand an average impact of 200 Geforces but also is almost indestructable when wrapped with bubble. You can drop one from the 5th floor and as long as metal doesn't dent your HDD will still work.

Things are done certain ways not because you think they are lacking but because thats all that is required.

 

BTW retailers package your products not the carrier.

Indeed, you are certainly correct about the user being the culprit a majority of the time - I do know that this does not apply to me, however, I have handled computer equipment for nearly six years now. The DOAs I referred to weren't concurrent, and in two cases I was able to go to a local computer store, buy a MB, and then have it successfully run in a build. The mobo I just recently had to return came with a dead northbridge - some simple tests with the voltmeter revealed this fairly quickly. Believe it or not, mobo failures are fairly common, well, more common than anything else failing - it just irks me to have DOA parts when I want them the most. One layer of bubble wrap would also be fine if the box was actually shipped with packing peanuts or something of that nature, but everything was just covered in some brown paper... go figure.

/sarcasm on

I definitely dig your ability to have a few chuckles at other people's expense, though, as well as make assumptions about someone's skill level with absolutely no prior knowledge.

/sarcasm off

Its true believe it or not, the odds are that a second motherboard being shiped out is not DOA. I've have a couple different motherboards dead on arival in the past, but upon re-ordering I ensured that the new motherboard was fully tested so I wouldnt have to go through this issue again. 

I'll agree with Tyres100 on the point that its the user to blame half the time.  Motherboards are fragile pieces of equipment, the slightest un noticable, un tracable crack on a motherboard due to poor handling can throw the board on the frits, the circuits not being able to transfer voltage, or coding.  Static electricity can short a motherboard also, failure to ground yourself might lead to your "DOA" motherboard.

edit

I would like to say I have had not one experience with newegg.com.  Maybe around the holidays it did get a little confusing, but the errors are always quickly resolved.  I live in New York, and they have a warehouse in New Jersey and for me standard shipping is next day, which I love. 

Having worked in the computer industry for years, I honestly do have to agree that most likely (not definetly though) you are to blame for mishandling your mobos. I have built computers for years using parts from new egg and only twice have I ever had problems with parts. One was a powersupply (the only thing not working correctly was the fan) and the other was memory. If you don't properly ground yourself (touching a random piece of metal doesnt count) you are basically asking for trouble. In my experience static damage is one of the most common reasons for so called "doa" or unstable parts.

Originally posted by Telre

 If you don't properly ground yourself (touching a random piece of metal doesnt count) you are basically asking for trouble. In my experience static damage is one of the most common reasons for so called "doa" or unstable parts.

Completely true, that's why I always wear an ESD wrist strap - it entirely negates the chances of there being an electrostatic discharge from my body into a sensitive component.

I've maybe have had 1 problem from Newegg (building about 5 computers and many an upgrade with parts from them).  Heck within a span of 2 months I've gotten 3 OEM HDD's from them without any problems so far.  OEM cpu's have worked just fine from them as well.  If anything I would say the first DOA is probably the maker of the product.  Second DOA is either bad assembly methods or the user or a really p'ed off delivery guy.