I have had problems with anti-virus and firewall screwing up the DL whenever it's done through a DL manager ( fileplanet dl manager etc. ) just a thought.

happens mostly with large files 5Gb or higher

I am suprised that you can wait for 8hrs download.

Anyone have a link to a beta download that doesn't require a beta key for the client?

Like fileplanet host the beta client still but you need a key just to DL it.

Good old-fashioned user error accompanied by a rant and then a plea for help after acting like a fool.

The only one I have is the torrent version:

http://torrent2.eamythic.com/WarBeta.torrent

The torrent is still active, and not NEARLY as painful as AoC beta dl was.

Originally posted by Hazmal

Good old-fashioned user error accompanied by a rant and then a plea for help after acting like a fool.

I see reading comprehension isn't one of your strong suits, nor is the technical apects of computers, nor dealing with half assed put together games and un acceptible customer service.

Whatever though we can't all be super cool smart ass forum users.

Originally posted by skydragonren

OK, setting aside my better judgement I let my buddies talk me into getting WAR. I am a former DAoC player so whatever, I didn't mind getting the game.

 

So I buy it from the EA store yesterday (release day) and I choose the Digital download as it is easier than going out to the store plus I had some paypal money I wanted to use up so those basterds are not gaining interest. Anyway, I start the download through the EADownload Manager.

So far so good, 8 hours later on a 12 gig download it's at 100% complete with a Extract button ready to be pressed. Cool.

 

So I walk over to the computer this morning, hit "extract", oh about 10 seconds later "Unpack Failure".

 

hmmmmm. Ok well let's try again, "Extract".... "Unpack Failure". SON OF A B*****!!!!

 

"Extract".... "Unpack Failure"

"Extract".... "Unpack Failure"

"Extract".... "Unpack Failure"

 

Alright, well let's set up the account and see if that helps,

Head over to Mythic and setup the account and use the digital cd key to activate and validate the retail purchase (which starts the clock on my free month).

 

"Extract".... "Unpack Failure"

 

Alright well I have to go to work, I will try to contact mythic when I get there......

Oh wait, mythic doesn't have support forums for warhammer.... mythic knowledge base has no mention of any downloading problems what-so-ever.

Let me try and call them.

"Thank you for calling EA" "If you calling about Spore®" "NO" "2" "Technical Support" "NO" Installation Issue" "NO"

"We're sorry we could not help you if you please visit our online support page via www.yougotscrewed.com you can ask questions blah blah blah..." "CLICK"

OK, sigh so back to support page to ask a question.

"Mythic / EA Games

I downloaded the digital version of the game and setup / validated a warhammer account. I am using the EADM to download the game, once the game reach 100% for extraction the files refuse to unpack as intended. I recieve "Unpack Failure" message. Please respond."

 

"Thank you for submitting a support ticket, our staff will try and answer any questions you have within the next 24 hours"

 

ARE YOU F****** KIDDING ME RIGHT NOW?!?!@?!!?

 

You release a game, in retail box and digital download form, give your customers NO way to contact you with any useful information on the other end, no forum medium to connect to other users who MIGHT have the same issue, make us wait 24 hours for a answer that MAY or MAY NOT help us, in which case we have to ask another question requiring ANOTHER 24 HOUR WAIT.

Sigh, this is ridiculous I should have known better than to buy the damn thing.....

"Please contact our customer support desk in China. Have your Mandarin dictionary handy".

First, majority of the forum users on here are jerks. If you say you don't like a game you are a troll, if you like a game you are a fanboi. They all think they are the best gamer/computer operator/person in the world. Asking a simple question will get you called names.(idiot, loser, little kid, stupid) If you have low forum posts, you're a noob. Just like if you were in a game, if you're a lower rank than the other person you're a noob and don't know what you're talking about. It all transfers over to here. They all like to act tough because they're sitting behind a computer.

Second, don't count on getting a response from EA within 24 hours, I didn't. I tried cancelling my preorder on the 10th which is plenty of time. Received a response on 12th asking for oder information responded back that day. Didn't here anything back from them till yesterday the 18th saying it's too late now. When on the 10th it wasn't late or even on the 11th or 12th. But their CS sucks, I wouldn't expect their help very much.

Originally posted by skydragonren

Originally posted by Hazmal

Good old-fashioned user error accompanied by a rant and then a plea for help after acting like a fool.

 

I see reading comprehension isn't one of your strong suits, nor is the technical apects of computers, nor dealing with half assed put together games and un acceptible customer service.

 

Whatever though we can't all be super cool smart ass forum users.

Nobyd insult mye readign comprehenshon!!  Don't have no tecknikal arsepeckt of computadors wither.  Oi had dun wurkd wit on asseptical costmer survice, dey git me mai gaem wurk gud nowe.  Wez cans owl be da supa coo forum dildoe thow.

Man I should have rolled orc, too bad Order was the outnumbered.

Originally posted by skydragonren

 

 dealing with half assed put together games and un acceptible customer service.

 

Whatever though we can't all be super cool smart ass forum users.

you haven't played yet and your calling it half assed put together.  how can you make that determination?  as some one else mentioned above it is a d/l over the internet. if mythic puts the full working client up for d/l and then during your d/l 1 byte out of  12 gigs some how gets screwed up while streaming over the internet then there really isn't much they can do about it, and it doesn't make the game half assed put togther.

i agree that their C.S. sucks at this point and that they should have been ready for a huge amount of technical problems on day 1, i'll also agree that there are a lot of idiots on forums that don't read anything and just post stuff.  i'll also go out on a limb and say that if you did happen to reach some one on the phone for tech support for this issue, that they are going to explain in a nice way that their is nothing they can do on their side and thta you will need to attempt to d/l the game again.  i had the same problem with my d/l twice during beta, only thing to do was start the d/l process back up and hope for the best.  personally i wouldn't have went ahead and started my account before i got the game installed.

Just like someone mentioned before.

Downloading a massive file in regular or zip or torrent format is prone to error. Whether due to internet connection losing packet information or a firewall or virus-protection screwing up the process.

When it comes to digital downloads, inability to unpack a file is NOT their fault. If everyone can make it work but you, it is most likely due to a problem in the download. Download it AGAIN! If it doesn't work still, turn some active programs off and try again. If you can't turn off your computer protections because you're constantly being assailed by trojans--- that's a problem.

It took me 3x to download AoC properly back then. It took 2x for me to get WAR active. Why? Internet and active programs interferring with my download.

First off: You are having a problem.

I would like to help you.

I noticed you said you had 23 gigs left, but the download was 12.6 or something like that.

I have no experiences with EADM, but if it is trying to extract the files from the format it is using to install it...

You might be looking at it needing another 13 gigs on top of what it takes to install just to have a prep-space for this game.

I doubt this though...

I'd recommend clearing up some space regardless and looking for EADM support.

The problem is not the game at this point, it is it's delivery system. So WAR support would likely redirect you to there. You could call any of the EADM game support calls and merely state: "I'm getting this error when I try to install this game." Theoretically... good support.... should let you know if you need to redownload it.

Yeah, it's cool, I called my brother and he is going to give me the closed beta client on disk after work.

We will install that when I get home and hopefully it will patch itself up to live.

If not I will sit through another 8 hours of download time.

The half assed statement was made in light of the customer server side of things and the way they are handling the digital downloads without any support what-so-ever. It is a crappy way to do business.

Never had any issues with Mythic during the DAoC days, guess throwing EA into the mix can cause issues.

I have no judgement on the gameplay yet either way, I have seen it played, I know what to expect, but I will wait to pass judgement once I get it up and running on the home pc.

I just didn't appreciate that guys ignorant response when it is obvious he is one of those people who like to stir trouble. People like that bother me.

My OP was to actually probe and see if anyone had any similar issues with the EA Download Manager.

I guess out of 100's of thousands of users, I am the only one....

Liquidwolf is right. I forgot to add...

If you download something as large as 10-12 GBs and have 23GBs left over, your virtual RAM takes up a portion of that 23GBs without you knowing. Additionally, you may need a good chunk more space to extract that. So your 12GB client is now 24GBs, due to the original zip and the client itself.

This also leads to an "Unable to Extract" error.

Thanks for all the advice,

I have several things to try in a few hours when I get home, the beta client being first just to save the hastle of freeing up space and dl time.

Still pisses me off though that the support for a hyped game such as this is so poor.

There is also no support for the EA DL Manager on EA site. You can search knowledge base for it, but you will get 2 responses both in regards to cookies which I know is not the issue.

So anyway I will get it working. EA/Mythics Customer support and lack of forum support is shit though, no matter how you cut it.

Originally posted by skydragonren

Thanks for all the advice,

 

I have several things to try in a few hours when I get home, the beta client being first just to save the hastle of freeing up space and dl time.

 

Still pisses me off though that the support for a hyped game such as this is so poor.

There is also no support for the EA DL Manager on EA site. You can search knowledge base for it, but you will get 2 responses both in regards to cookies which I know is not the issue.

 

So anyway I will get it working. EA/Mythics Customer support and lack of forum support is shit though, no matter how you cut it.

Argos5 is right, if the EA client loads the entire compressed file into memory prior to extracting, you will not have enough space to extract the files.  I would seriously suggest making more space as a quick resolution.
 

Also, EA has a whole support catagory for EA Download Manager.  I know, I looked for your problem.  However, of the ~50 problems listed, none showed your issue.  Well, I tried.

Originally posted by kaimaru69

Originally posted by skydragonren

Thanks for all the advice,

 

I have several things to try in a few hours when I get home, the beta client being first just to save the hastle of freeing up space and dl time.

 

Still pisses me off though that the support for a hyped game such as this is so poor.

There is also no support for the EA DL Manager on EA site. You can search knowledge base for it, but you will get 2 responses both in regards to cookies which I know is not the issue.

 

So anyway I will get it working. EA/Mythics Customer support and lack of forum support is shit though, no matter how you cut it.

Argos5 is right, if the EA client loads the entire compressed file into memory prior to extracting, you will not have enough space to extract the files.  I would seriously suggest making more space as a quick resolution.
 

Also, EA has a whole support catagory for EA Download Manager.  I know, I looked for your problem.  However, of the ~50 problems listed, none showed your issue.  Well, I tried.

LOL, seriously it's fine man, I been at work all day and let the steam go a little.

I will free up some space I have about 12 MMO's in a folder right now collecting dust in which I have the disk for them all. I could free up 100 gigs if I need to.

Plus I have access to a beta client so I have enough to keep me occupied for tonight anyway getting it working :-P

It will work, just frustrating.

Originally posted by argos5

Liquidwolf is right. I forgot to add...

 

If you download something as large as 10-12 GBs and have 23GBs left over, your virtual RAM takes up a portion of that 23GBs without you knowing. Additionally, you may need a good chunk more space to extract that. So your 12GB client is now 24GBs, due to the original zip and the client itself.

 

This also leads to an "Unable to Extract" error.

I disagree. I have 14GBs free on my laptop and had no problems install the 9GB download. (14 - 9 = 5)

It's most likely corrupted data..

What were you using to extract the data? If you haven't tried it, give 7zip a try.

Originally posted by Malickie

What were you using to extract the data? If you haven't tried it, give 7zip a try.

This has worked for me in the past,  to simply change extract program... No idea why it worked though. oh, and I use 7zip

worth a try..