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Warhammer Online: Age of Reckoning

WAR (Warhammer Online) 

General Discussion  » quote from warhammer alliance EU community wants answers

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46 posts found
  Snoepie

Advanced Member

Joined: 8/18/07
Posts: 236

 
9/09/08 6:54:10 AM#1

Quote:
Originally Posted by Vandit
Mark / Mythic this is addressed to yourselves

I would also appreciate anyone reading to bump/quote it should you agree thankyou

The OB is nothing but a complete shambles on the EU side.

I paid £60 like many others and still have no access to OB. GOA have shown nothing but bad communication and incompetant performance.

What makes this worse is their confidence, or should we say arrogance, that everything would be 'fine' by opening account code pages on the same day as OB. How wrong they were.

The bad press, the mockery signatures, mockery youtube videos has reached a volume so high now that this will be noticable to people outside the WAR community and imo will be tarnishing Mythics reputation along with GOA's.

This is not what I expect after months of assurances, this is not what I expect having paid the upper tier of cash for the collectors edition and this is not what I expect from Mythic....yes the buck stops with you and its time now for you to act on this.

I speak for others that 'even' if this means waiting months...we would prefer you break your contract with GOA using the basis of incompetance and take the reigns yourself to steer this utter disaster/shambles in the right direction.

There are now no ammount of excuses or apologies to rectify the mess GOA have created.


So Mythic:

What we want are solid answers as to what GOA are doing?
Are we due any compensation?
Are YOU confident this 'Micky Mouse' outfit can deliver a service EQUAL to the US?...please be truthful on this.
Why did GOA not deliver the account / code input pages before OB when 90% of the community warned them of the volume of traffic they would encounter.
Why is the communication from GOA still sub-standard.
Why havn't they set up some sort of prefix indentification for this primitive asyncronisation system so that CE and Pre-order codes get priority over free give-away codes. This makes sence from a marketing point of view....paying customers should get priority.
Why cant GOA offer any accurate information during this farce. 1-2 hours waiting for an email confirming a beta code is not the same as 19 hours. 950% innacuracy is not acceptable....and 12 hours without a word from GOA regarding why people are still waiting is once again UNACEPTABLE.
I could go on all day with questions but I feel these are the most pressing for the EU community.

I hope for a reply from MJB or another member of Mythic simply because all faith and trust in GOA is lost from myself and most the EU.

Thanks in advance.

Your Faithfully

'A frustrated EU customer'

Although I can play with my CE code since yesterday night (no, I still haven't got any confirmation email), I want answers for this too. And not some evasion, rather true words.
 

  Hamrtime2

Novice Member

Joined: 2/11/06
Posts: 399

9/09/08 7:01:34 AM#2

Compensation for a beta?????  Isnt this what betas are for?  Relax and everything will be ok.  Im sure you will be able to log in sometime today.

  Pludd

Novice Member

Joined: 6/07/05
Posts: 27

9/09/08 7:06:54 AM#3

i can't see this going anywhere until mythic addresses the goafail fiasco

  Tithrielle

Apprentice Member

Joined: 8/31/05
Posts: 547

9/09/08 7:10:57 AM#4

The bad press, the mockery signatures, mockery youtube videos has reached a volume so high now that this will be noticable to people outside the WAR community and imo will be tarnishing Mythics reputation along with GOA's.

 

This is true... the whole thing has gone from being irritating to infuriating and now it's become a running joke. The only sad part is people have actually paid money to be a part of it.

  flammables

Novice Member

Joined: 4/20/06
Posts: 6

9/09/08 7:16:11 AM#5

Betas are for deciding to buy or not to buy a game. From what most EU peeps have seen so far, it is clear no-no to buying if the publisher can't even fix such a small thing as account registration. Looks like support is going to be a player's nightmare.

  User Deleted
9/09/08 7:20:37 AM#6
Originally posted by flammables

Betas are for deciding to buy or not to buy a game.

 

WRONG

  thamighty213

Hard Core Member

Joined: 9/17/06
Posts: 1483

9/09/08 7:31:40 AM#7
Originally posted by Noggin
Originally posted by flammables

Betas are for deciding to buy or not to buy a game.

 

WRONG

 

open beta is exactly as flammables said,  perhaps a few year back it wasnt deemed that way but certainly every major MMO release in the last few years has used OB as nothing more than a marketing tool and a bit of a stress test.

 

they need to stop calling them beta's and follow aion eu lead and say they will have a preview week.

 

Op you got the link handy wouldnt mind throwing myself in on that discussion just cant find it.

  memoir

Apprentice Member

Joined: 8/16/08
Posts: 150

9/09/08 7:53:12 AM#8

23 hours and counting for a confirmation mail.

And in 1 hour I need to go to work again. >so wednesday now ???

WAR EU launch = fill in .....

  memoir

Apprentice Member

Joined: 8/16/08
Posts: 150

9/09/08 7:55:38 AM#9
Originally posted by Hamrtime2

Compensation for a beta?????  Isnt this what betas are for?  Relax and everything will be ok.  Im sure you will be able to log in sometime today.


 

No seriously. I suppose we're talking about the CE

You pay, you get delivered. No delivery: compensation needed.

 

  Amafi

Novice Member

Joined: 1/23/08
Posts: 92

9/09/08 8:08:35 AM#10

I paid to be in Beta, so for me it was not some kind of freebie for which I should be grateful.

It was one of the reasons I bought the Collectors edition of the game..and took time off work to play.

I agree with the OP whole-heartedly as I too am past being annoyed now as it's been almost 24 hrs with no email.

Honestly..If I'm not in beta today then that's it for me..I quit

  tristanhugh

Apprentice Member

Joined: 9/07/08
Posts: 17

9/09/08 8:45:04 AM#11
Originally posted by Amafi

I paid to be in Beta, so for me it was not some kind of freebie for which I should be grateful.

It was one of the reasons I bought the Collectors edition of the game..and took time off work to play.

I agree with the OP whole-heartedly as I too am past being annoyed now as it's been almost 24 hrs with no email.

Honestly..If I'm not in beta today then that's it for me..I quit


 

I agree - we have paid for something that states 'gauranteed open beta access' if they cannot provide that then they have not provided the product which they have sold to us.

  hardy83

Novice Member

Joined: 12/15/07
Posts: 34

9/09/08 8:50:28 AM#12

ROFL

We demand answers! We can't play for free! This is a complete outrage!

I'm going to have to go out and BUY the game to play it. WHO'S EVER HEARD OF THAT!?

 

lol funny Europeans.

  hardy83

Novice Member

Joined: 12/15/07
Posts: 34

9/09/08 8:51:56 AM#13
Originally posted by Amafi

I paid to be in Beta, so for me it was not some kind of freebie for which I should be grateful.

It was one of the reasons I bought the Collectors edition of the game..and took time off work to play.

I agree with the OP whole-heartedly as I too am past being annoyed now as it's been almost 24 hrs with no email.

Honestly..If I'm not in beta today then that's it for me..I quit

 

No you didn't. You either paid for the game and this is a bonus that couldn't happen. Big deal.

OR you're a moron and Ebayed a beta or something.

Either way, just play the game when it comes out, yesh, relax.

  Tithrielle

Apprentice Member

Joined: 8/31/05
Posts: 547

9/09/08 8:57:34 AM#14
Originally posted by hardy83

ROFL

We demand answers! We can't play for free! This is a complete outrage!

I'm going to have to go out and BUY the game to play it. WHO'S EVER HEARD OF THAT!?

 

lol funny Europeans.

 

No, we have paid to play beta, as it was specifically stated as part of the 'pre-order package'.

  azgarth

Novice Member

Joined: 9/08/05
Posts: 187

9/09/08 8:59:04 AM#15

To the OP

GOA doesn't have a good reputation, so I don't see why Mythic's reputation could be in danger. Things like charging 2 months in advance to people that were still using the 30 days free game time of Dark Age of Camelot are enough for me to look for a USA version if i decide to play Warhammer. LIke me, many other player aren't happy with the way the servers in Europe for DAoC were handled, so I think those that know GOA will be very forgiving to Mythic.

 

  zimmy910

Advanced Member

Joined: 6/24/05
Posts: 187

9/09/08 9:00:17 AM#16


Originally posted by hardy83
ROFL
We demand answers! We can't play for free! This is a complete outrage!
I'm going to have to go out and BUY the game to play it. WHO'S EVER HEARD OF THAT!?
 
lol funny Europeans.

You're a ####. I wonder how you'd like it if the USA beta had no way to log on.

  Pludd

Novice Member

Joined: 6/07/05
Posts: 27

9/09/08 9:01:07 AM#17
Originally posted by hardy83
Originally posted by Amafi

I paid to be in Beta, so for me it was not some kind of freebie for which I should be grateful.

It was one of the reasons I bought the Collectors edition of the game..and took time off work to play.

I agree with the OP whole-heartedly as I too am past being annoyed now as it's been almost 24 hrs with no email.

Honestly..If I'm not in beta today then that's it for me..I quit

 

No you didn't. You either paid for the game and this is a bonus that couldn't happen. Big deal.

OR you're a moron and Ebayed a beta or something.

Either way, just play the game when it comes out, yesh, relax.

still, I bet the only reason a lot of players even considered the preorder was because they thought they would get an extra week of free gaming.  That is how EAMythic sold so many units of Preorder game.  Would you still buy the Preorder box if you knew that GOA weren't ready to take beta accounts from day one?  Of course you wouldn't you would have to be an idiot.

  hardy83

Novice Member

Joined: 12/15/07
Posts: 34

9/09/08 9:01:37 AM#18
Originally posted by Tithrielle
Originally posted by hardy83

ROFL

We demand answers! We can't play for free! This is a complete outrage!

I'm going to have to go out and BUY the game to play it. WHO'S EVER HEARD OF THAT!?

 

lol funny Europeans.

 

No, we have paid to play beta, as it was specifically stated as part of the 'pre-order package'.

 

NOoooooo... You paid for the GAME, everyone else is a pre order BONUS.

So you don't get it, or you get it late, big deal.

Maybe they'll compensate you for it, who knows, but you paid for the GAME, the GAME, not the beta.

  hardy83

Novice Member

Joined: 12/15/07
Posts: 34

9/09/08 9:02:43 AM#19
Originally posted by Pludd
Originally posted by hardy83
Originally posted by Amafi

I paid to be in Beta, so for me it was not some kind of freebie for which I should be grateful.

It was one of the reasons I bought the Collectors edition of the game..and took time off work to play.

I agree with the OP whole-heartedly as I too am past being annoyed now as it's been almost 24 hrs with no email.

Honestly..If I'm not in beta today then that's it for me..I quit

 

No you didn't. You either paid for the game and this is a bonus that couldn't happen. Big deal.

OR you're a moron and Ebayed a beta or something.

Either way, just play the game when it comes out, yesh, relax.

still, I bet the only reason a lot of players even considered the preorder was because they thought they would get an extra week of free gaming.  That is how EAMythic sold so many units of Preorder game.  Would you still buy the Preorder box if you knew that GOA weren't ready to take beta accounts from day one?  Of course you wouldn't you would have to be an idiot.

Usually the pre order items, or...I don't know, they really want the game? lol

At least you'll get the items because that' Mythics side, not the ISP.

  minrath

Apprentice Member

Joined: 8/05/06
Posts: 65

9/09/08 9:04:21 AM#20

I really wanted to try out warhammer after playing daoc.However after buying 2 copys from EA and not recieving anything for the 114.00 USD spent I decided they cant pay me to play it now.Canceled that charge and EA can suck up the loss.Ill just be playing wotlk when it comes out I guess and now have a reason to level all those epic'd out 70s to lvl 80.

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