This might be very uninteresting to the vast crowd of non-RPers, but I'm still baffled at how unhelpful this GM managed to be (note that my character's actual name is absolutely not Lichthammer ;)). So I'm going to vent my frustration by posting it here. I removed some names from the transcript.

There's a local folktale about how a deaf man spied a strnager on the horizon as he was sat outside his cabin, hewing an axe shaft - and the deaf man invented an elaborate scenario in which he predicted what the stranger would say to him when he arrived, and then planned his responses accordingly. Of course the stranger said something entirely other than what he had planned, making the deaf man's premade replies completely nonsensical. I felt a bit like the stranger here:

[Zerstorus(GM)]: Greetings! This is GM Zerstorus. Do you have a moment to speak about your petition? You may reply by using /tell Zerstorus or by clicking my name in the chat window. Before replying, please move to a safe location away from MOBs or other players (if you are in a PvP enabled area) as GMs cannot guarantee your safety.

To [Zerstorus]: Hi.
To [Zerstorus]: I wonder how you actually enforce the naming policy on RP servers. So far it seems completely arbitrary.

[Zerstorus(GM)]: Yes, there is a policy. If you encounter players with non RP names, please inform us and we will change them immediately.

To [Zerstorus]: That wasn't what I asked. I asked -how- you enforce this policy, and -why- you enforce it so arbitrarily? GMs don't act consistently amongst each other, and you let obvious policy-breaching names live while you go out of your way to change names that are perfectly fine but were reported by someone with a personal OOC grudge. Why is that?

[Zerstorus(GM)]: We take care of name violations as we are made aware of them.
[Zerstorus(GM)]: Please direct your comments and suggestions to feedback@ageofconan.com.

To [Zerstorus]: Can't you answer a simple question instead of responding with a nonsensical macroed reply?
To [Zerstorus]: Why are names such as <removed>, Galadriel, Pegasus and <removed> and so on allowed to persist while you change names like <removed>? (And then change it back because you realize you messed up badly).

[Zerstorus(GM)]: I cannot account for the actions of other GMs. I can tell you that we deal with name violations as we are made aware. I do not keep track of what all the other GMs do or do not do.
[Zerstorus(GM)]: If you would like to comment on how this procedure is carried out, please send an email to feedback@ageofconan.com.

To [Zerstorus]: If you can't account for the actions of other GMs, maybe you can account for which considerations are made when a name is reported, or if you just randomly change all names that are reported regardless of whether they constitute a breach of policy or not?

[Zerstorus(GM)]: We cange names that violate the policy.

To [Zerstorus]: Obviously that is untrue, since you also change names that -do not- violate the policy.

[Zerstorus(GM)]: A name that is in your opinion a violation, may not necesarily violate our policy

To [Zerstorus]: Are you suggesting that for instance Galadriel (Elven Queen in the LoTRO universe) is not actually a naming policy violation, but that it is merely an opinion of mine that it -should- be? What about a name that in your opinion is a violation, but is not one according to the policy?

[Zerstorus(GM)]: You may visit community.ageofconan.com for further information on our policy. Thank you and have a nice day.
[Zerstorus(GM)]: Your current petition is now closed. If you wish to speak with a GM you will need to submit a new petition. Take care today Namira! We wish you only the best and safest travels in Hyboria, and we thank you for your continued support.

To [Zerstorus]: I don't fucking believe you people. You're the epitome of useless.

You have no active petition with the GM or Follower you are trying to contact.
To request assistance from the online support team, please submit a petition using the "/petition" command.
However, before you petition, please check our Knowledge Base (http://support.ageofconan.com) for common questions, issues, and fixes.

This is ridiculous. Just like every other game out, the player petition the GM's and they make a judgment call.

They do not owe you any other explanation as to their moderation and naming policies. You are basically trolling that GM, and made he wont answer your very bated question, that you would intentionally turn around and use against them anyway.

If you see a name that breaks the rules, report it, and go on with your life. They make the call, not you.

Originally posted by Lichthammer

To [Zerstorus]: I wonder how you actually enforce the naming policy on RP servers. So far it seems completely arbitrary.

[Zerstorus(GM)]: Yes, there is a policy. If you encounter players with non RP names, please inform us and we will change them immediately.

To [Zerstorus]: That wasn't what I asked. I asked -how- you enforce this policy, and -why- you enforce it so arbitrarily?

Just wanted to point out that you were answered correctly. They said they change them immediately.

You didn't ask why they enforce it arbitrarily at all originally.

I suggest you cancel your account.

You can't really expect someone who deals with retards all day to be all nice and helpful when you start out with attitude

Oh, and if you actually read their policy, you'd see that roleplaying names are allowed whereas names like 'Crudthrower' or 'Technoninja' aren't.

Either you didn't ready the policy or you don't understand it.

So you think that GM having a debate about the actions of other GM's is time best spent? Honestly, I dont blame this guy for cutting the conversation short, hes just trying to do his job. You shouldnt petition this shit, it clogs up the petition queue and makes people with genuine problems wait longer.

Dont agree with the name policy? Make a thread on the official forums, maybe enough people will reply to garner interest from Funcom supervisors.

Which is besides the point really, if you give your name a unique and completely unoffensive name, you dont have to worry about this shit.

No offense, I can't stand Funcom or AoC, but this GM did nothing wrong. After GMing myself for a year, I can tell you this. That GM did exactly what the company teaches GMs to do. Answer questions which have technical issues or violation of protocols.

I understand you just wanted a simple answer to a simple question, but guess what, GM said use the feedback and the feedback is where you should have gone. From my experience, theres far too many problems in games to be answering everyones personal opinions on game rules and violations. Which is probably why people who have legit petitions have to wait 8+ hours to get a reply.

---

Originally posted by darwa

Just wanted to point out that you were answered correctly. They said they change them immediately.
You didn't ask why they enforce it arbitrarily at all originally.

---

I ask "how do you enforce your policy?" - he responds "yes, there is a policy. We do enforce it".

---

Originally posted by Rhoklaw

No offense, I can't stand Funcom or AoC, but this GM did nothing wrong. After GMing myself for a year, I can tell you this. That GM did exactly what the company teaches GMs to do. Answer questions which have technical issues or violation of protocols.

---

When they operate with a separate petition category for "Naming Violations", I expect petitions that revolve around their naming policy to be treated like any other petition.
Also, please point out where I was showing any kind of "attitude". As far as I can see I remained perfectly civil, even when faced with random macro replies only remotely related to what I actually asked him.

---

Originally posted by Mrbloodworth

This is ridiculous. Just like every other game out, the player petition the GM's and they make a judgment call.

---

No one's contested that. However, when one GM reverts a change done by another as described in the OP, then either one out of two things apply: a. One GM doesn't know his job, and someone else corrects his mistake.
b. The GMs apply (too much of) their personal judgement in addition to the guidelines set by the policy, possibly because the policy is too vague - and their personal judgement across the GM staff is marred by inconsistancy to the point where one GM will revert another GMs decision.

If it's a, let's hope it doesn't happen too often. If it's b, I can understand why he's being so vague.

---

They do not owe you any other explanation as to their moderation and naming policies.

---

The above very much warrants an explanation.

---

Originally posted by EoDzero

I suggest you cancel your account.

---

Originally posted by Mrbloodworth

This is ridiculous. Just like every other game out, the player petition the GM's and they make a judgment call.

They do not owe you any other explanation as to their moderation and naming policies. You are basically trolling that GM, and made he wont answer your very bated question, that you would intentionally turn around and use against them anyway.

If you see a name that breaks the rules, report it, and go on with your life. They make the call, not you.

dude, for the love of god, stop typing in MS Word first and pasting it here! You're screwing up the pages!

  GM's are not there to duscuss policy.  Actually they are probably not allowed to discuss policy.  You didn't need help you just wanted to bitch, so he left to help people who need it.   Job well done. 

Originally posted by Lichthammer

Originally posted by Rhoklaw

No offense, I can't stand Funcom or AoC, but this GM did nothing wrong. After GMing myself for a year, I can tell you this. That GM did exactly what the company teaches GMs to do. Answer questions which have technical issues or violation of protocols.

 When they operate with a separate petition category for "Naming Violations", I expect petitions that revolve around their naming policy to be treated like any other petition.

Also, please point out where I was showing any kind of "attitude". As far as I can see I remained perfectly civil, even when faced with random macro replies only remotely related to what I actually asked him.

Ok, listen to what your saying, cause you just stated why you didn't get the answer you were seeking. Reporting a Naming Violation is a petition utilized by players to report inappropriate names. This petition is not for asking the GM, how they enforce this naming policy. Do you understand what I'm saying? GM's don't have time to answer lengthy, what should be feedback questions, in game. Again, this is why legit petitions in games have 8+ hour waiting periods because people abusing the petition system.

Originally posted by Lichthammer

This might be very uninteresting to the vast crowd of non-RPers, but I'm still baffled at how unhelpful this GM managed to be (note that my character's actual name is absolutely not Lichthammer ;)). So I'm going to vent my frustration by posting it here. I removed some names from the transcript.

There's a local folktale about how a deaf man spied a strnager on the horizon as he was sat outside his cabin, hewing an axe shaft - and the deaf man invented an elaborate scenario in which he predicted what the stranger would say to him when he arrived, and then planned his responses accordingly. Of course the stranger said something entirely other than what he had planned, making the deaf man's premade replies completely nonsensical. I felt a bit like the stranger here:

[Zerstorus(GM)]: Greetings! This is GM Zerstorus. Do you have a moment to speak about your petition? You may reply by using /tell Zerstorus or by clicking my name in the chat window. Before replying, please move to a safe location away from MOBs or other players (if you are in a PvP enabled area) as GMs cannot guarantee your safety.

To [Zerstorus]: Hi.
To [Zerstorus]: I wonder how you actually enforce the naming policy on RP servers. So far it seems completely arbitrary.

[Zerstorus(GM)]: Yes, there is a policy. If you encounter players with non RP names, please inform us and we will change them immediately.

To [Zerstorus]: That wasn't what I asked. I asked -how- you enforce this policy, and -why- you enforce it so arbitrarily? GMs don't act consistently amongst each other, and you let obvious policy-breaching names live while you go out of your way to change names that are perfectly fine but were reported by someone with a personal OOC grudge. Why is that?

[Zerstorus(GM)]: We take care of name violations as we are made aware of them.
[Zerstorus(GM)]: Please direct your comments and suggestions to feedback@ageofconan.com.

To [Zerstorus]: Can't you answer a simple question instead of responding with a nonsensical macroed reply?
To [Zerstorus]: Why are names such as <removed>, Galadriel, Pegasus and <removed> and so on allowed to persist while you change names like <removed>? (And then change it back because you realize you messed up badly).

[Zerstorus(GM)]: I cannot account for the actions of other GMs. I can tell you that we deal with name violations as we are made aware. I do not keep track of what all the other GMs do or do not do.
[Zerstorus(GM)]: If you would like to comment on how this procedure is carried out, please send an email to feedback@ageofconan.com.

To [Zerstorus]: If you can't account for the actions of other GMs, maybe you can account for which considerations are made when a name is reported, or if you just randomly change all names that are reported regardless of whether they constitute a breach of policy or not?

[Zerstorus(GM)]: We cange names that violate the policy.

To [Zerstorus]: Obviously that is untrue, since you also change names that -do not- violate the policy.

[Zerstorus(GM)]: A name that is in your opinion a violation, may not necesarily violate our policy

To [Zerstorus]: Are you suggesting that for instance Galadriel (Elven Queen in the LoTRO universe) is not actually a naming policy violation, but that it is merely an opinion of mine that it -should- be? What about a name that in your opinion is a violation, but is not one according to the policy?

[Zerstorus(GM)]: You may visit community.ageofconan.com for further information on our policy. Thank you and have a nice day.
[Zerstorus(GM)]: Your current petition is now closed. If you wish to speak with a GM you will need to submit a new petition. Take care today Namira! We wish you only the best and safest travels in Hyboria, and we thank you for your continued support.

To [Zerstorus]: I don't fucking believe you people. You're the epitome of useless.

You have no active petition with the GM or Follower you are trying to contact.
To request assistance from the online support team, please submit a petition using the "/petition" command.
However, before you petition, please check our Knowledge Base (http://support.ageofconan.com) for common questions, issues, and fixes.

I've never had a nice thing to say about Failcom but I think you are wrong venting this here he answered all the questions I saw you ask as best he could or atleast should, I work for gov't and am aware of lot's of policy concerning the work that we as an organization do but I can tell you from the top down discussing it with the customer is never something they want you to do unless it is in fact your job to do so.
 

He told you that he didn't make policy and couldn't account for the actions of someone else whom he may not have even known and let you know he is aware of what the policy is your issue was really with his boss.

    Hey,

      This is a ridiculous thread. You contacted a GM in game just to be rude and argumentative? I agree with the previous poster that all you accomplished is wasting this GM's time when he/she  actually could have been helping somebody. I also agree with another previous poster that you should cancel your account as it sounds that you are not happy with the game and it is causing you to look for trouble. Find something you enjoy instead of trying to make something you are unhappy with miserable for everybody else.

Cen

Yeah, as little respect as I have for FC this GM did do their job correctly.  OP, you were just itching for a fight.  The GM was very professional and should be commended.

Originally posted by Centhial

    Hey,

      This is a ridiculous thread. You contacted a GM in game just to be rude and argumentative? I agree with the previous poster that all you accomplished is wasting this GM's time when he/she  actually could have been helping somebody. I also agree with another previous poster that you should cancel your account as it sounds that you are not happy with the game and it is causing you to look for trouble. Find something you enjoy instead of trying to make something you are unhappy with miserable for everybody else.

Cen

No, I contacted a GM in the hopes that he would answer a question.

Unlike half the posters in this thread, I still play the game, and I enjoy it very much - I even did Kylikki today, shock/horror. Their seemingly random handling of RP server enforcement is not very impressive, however. This is the second time I've contacted a GM, the first time I've actually got my petition through, and probably not the last time they'll be completely useless.

Not going to get into the fodder but this is when the GM started ignoring you... just as many people who don't care about issues that concern you would normally (yes customer service people don't care...)

"That wasn't what I asked. I asked -how- you enforce this policy, and -why- you enforce it so arbitrarily? GMs don't act consistently amongst each other, and you let obvious policy-breaching names live while you go out of your way to change names that are perfectly fine but were reported by someone with a personal OOC grudge. Why is that?"

When emphasizing "how" and "why" it sounds like you are talking down to another person. Like neither of you are concerned about what the other has to say, with the exceptions of blatant answers that you want to hear. You further go on to say how inconsistent the GMs are and how they go on to change others names (as the GM would add to him/herself [without care]) because of a grudge. (Grudge isn't specific enough to state whom has the grudge when reading quickly as GMs must do).

Later on you just repeat yourself constantly which makes you sound like you don't care what the GM says, but are trying to get a point across.

Put this all together when you're working 8-12 hour days (not sure the GMs for Funcom), with the blatant whining of player after player... and you got yourself the answer you recived. The "I don't care about you anymore".

I'm not saying what you said was wrong, but you're not going to EVER get a full response from someone that's in customer service and puts up with person after person acting poorly. Have to speak very carefully to GMs... a lesson I learned in VG. Since I learned how to speak GM'anize I haven't had a single issue and have even been able to contact GMs from several games without a petition. Just make sure to talk very nicely with no emphasis on any words, and don't repeat yourself unless asked. (Try to find some BS way to state the same thing in a diff way)

Originally posted by Lichthammer

Originally posted by darwa

Just wanted to point out that you were answered correctly. They said they change them immediately.

You didn't ask why they enforce it arbitrarily at all originally.

 

I ask "how do you enforce your policy?" - he responds "yes, there is a policy. We do enforce it".

 

Originally posted by Rhoklaw

No offense, I can't stand Funcom or AoC, but this GM did nothing wrong. After GMing myself for a year, I can tell you this. That GM did exactly what the company teaches GMs to do. Answer questions which have technical issues or violation of protocols.

 

When they operate with a separate petition category for "Naming Violations", I expect petitions that revolve around their naming policy to be treated like any other petition.

Also, please point out where I was showing any kind of "attitude". As far as I can see I remained perfectly civil, even when faced with random macro replies only remotely related to what I actually asked him.
 

Originally posted by EoDzero

I suggest you cancel your account.

 

Your suggestion is noted and duly ignored.
(Look, I can be a GM too).

 

The GM was absoutely professional and acted in such a manner. I may not be a big fan of Funcom but trying to use this as an example of Funcom's failure's is ONLY diverting their and the public's concern for issues that need to be addressed.

You do not ask an in-game GM about HOW they enforce a policy. It is not their job to relate policy decisions and you can also read about it on the forums. Further, they cannot reveal HOW they go about it because that is for them to know. You play their game and if you do not like how they go about enforcing their policies, then you stop playing. Funcom can hate every name you ever use if they want too and make you change it at any time  - IF it is in violation of their policy.

In my opinion from the minute you questioned how they go about enforcing a policy, you got an attitude with the GM. You should know that they will most likely give you copied and pasted responses....like it or not, that is how they operate. ALL GM's do to some extent. And your attitude is clearly summarized at the end when you utilize profanity. It doesn't matter if the GM got that comment or not, that tells me the attitude that you took during the conversation. Sometimes HOW you ask something is more important than WHAT you ask.

The GM owes you nothing and needs to not offer you any details on how they enforce their policy. Further, its is unclear if you had any naming issues yourself. From what I gather, you made the petition to simply ask a question and it didn't even relate to you directly or one of your characters. This is an issue for the forums and not in-game GM's. Now I think I am beginning to understand why it took Funcom hours to answer petitions.

I suppose if GMs regard all the petitions they answer as "blatant whining", they might have picked the wrong line of work to start with?

---

Originally posted by templarga

The GM was absoutely professional and acted in such a manner. I may not be a big fan of Funcom but trying to use this as an example of Funcom's failure's is ONLY diverting their and the public's concern for issues that need to be addressed.

 

You do not ask an in-game GM about HOW they enforce a policy. It is not their job to relate policy decisions and you can also read about it on the forums. Further, they cannot reveal HOW they go about it because that is for them to know. You play their game and if you do not like how they go about enforcing their policies, then you stop playing. Funcom can hate every name you ever use if they want too and make you change it at any time - IF it is in violation of their policy.

In my opinion from the minute you questioned how they go about enforcing a policy, you got an attitude with the GM. You should know that they will most likely give you copied and pasted responses....like it or not, that is how they operate. ALL GM's do to some extent. And your attitude is clearly summarized at the end when you utilize profanity. It doesn't matter if the GM got that comment or not, that tells me the attitude that you took during the conversation. Sometimes HOW you ask something is more important than WHAT you ask.

The GM owes you nothing and needs to not offer you any details on how they enforce their policy. Further, its is unclear if you had any naming issues yourself. From what I gather, you made the petition to simply ask a question and it didn't even relate to you directly or one of your characters. This is an issue for the forums and not in-game GM's. Now I think I am beginning to understand why it took Funcom hours to answer petitions.

---

Why do you think I'm trying to prove Funcom's failure? Oh, right, because this forum has recently become dedicated solely to threads advocating their rampant failure. As I said above, I still play the game, and I hope to god they get around to improving it instead of the entire company crashing and burning like everyone else seems to be hoping for.

As I also stated on the last page, when it's a question of how a GM's personal view - a view that is obviously not shared by all of the GMs, but rather differs widely between them - of a matter affects the handling of that matter. Ie. changing a name and then changing it back; doesn't it make sense to just -ask- a GM before you start mailing customer support?

It may amaze you, but some people work just to have money. I personally don't work because I enjoy busting my balls all day, I work so I can buy food and play vide'r games.