Originally posted by HensenLiros

I just can't believe this, I seriously can't.

How come a name like Gamestop, with stores all over the US, can suck that hard? I pre-ordered on the 14th August and started waiting to receive my bonus/OB keys via e-mail (I was told to wait up to 48 hours).

Then yesterday I noticed that the status of my purchase was "closed" - and wonder what? The website said that it had already shipped the Warhammer box to my shipping address!! And on the day before that I'm sure that I checked the website and the status indicated "open".

I decided to send them an e-mail asking about what had happened, because the game wasn't out yet and it couldn't have been shipped, and that I hadn't received my keys either.

Wonder what reply I got? "We had an issue on our system and can't process your order anymore. Purchases made on the website go through a rigorous verification to prevent fraud." What the fuck does that mean? That I'm trying to fraud? So they set the status of a game which is 20 days from release as SHIPPED and also never send me the codes?

I sent them another e-mail, asking for extra information and a better explanation. Wonder what? The reply was: "We had an issue on our system and can't process your order anymore. Purchases made on the website go through a rigorous verification to prevent fraud." Seriously, do I look like a fucking clown? I ask for more information and I get the EXACTLY same reply from the EXACTLY same customer service?

 

Congratulations GameStop for loosing one customer who used to spend more than 1000$ per year on games, and congratulations for costing Mythic 50$ (on just one particular case) for your seriousness while trying to make your customers look like clowns.

Tells me they tried to process your CC and you didn't have enough money on it as you hoped to get your keys before they tried to bill you.  They usually don't bill till shipment day but decided to trick people and test them, hence the portion on fraud.  You probably left some of the original email out as well.  Just my 5 Canadian cents.

Originally posted by HensenLiros

I just can't believe this, I seriously can't.

How come a name like Gamestop, with stores all over the US, can suck that hard? I pre-ordered on the 14th August and started waiting to receive my bonus/OB keys via e-mail (I was told to wait up to 48 hours).

Then yesterday I noticed that the status of my purchase was "closed" - and wonder what? The website said that it had already shipped the Warhammer box to my shipping address!! And on the day before that I'm sure that I checked the website and the status indicated "open".

I decided to send them an e-mail asking about what had happened, because the game wasn't out yet and it couldn't have been shipped, and that I hadn't received my keys either.

Wonder what reply I got? "We had an issue on our system and can't process your order anymore. Purchases made on the website go through a rigorous verification to prevent fraud." What the fuck does that mean? That I'm trying to fraud? So they set the status of a game which is 20 days from release as SHIPPED and also never send me the codes?

I sent them another e-mail, asking for extra information and a better explanation. Wonder what? The reply was: "We had an issue on our system and can't process your order anymore. Purchases made on the website go through a rigorous verification to prevent fraud." Seriously, do I look like a fucking clown? I ask for more information and I get the EXACTLY same reply from the EXACTLY same customer service?

 

Congratulations GameStop for loosing one customer who used to spend more than 1000$ per year on games, and congratulations for costing Mythic 50$ (on just one particular case) for your seriousness while trying to make your customers look like clowns.

What kind of card did you use? 

I have been told by EBGames and what not when ordering my copy that I should notify my bank there would be an initial hit on the account (they're checking card validity) and that some companies, like American Express will suspect it for fraudulent activities...ther are also some banks and some pre-paid debit card companies that do the same thing.  She said that it is not uncommon for these companies to cause the unfortunate event of order cancellation. 

Originally posted by Rabenwolf

ordering games online when keys are needed, especially beta keys and the like is never an easy business. You should have just driven to the local game store.

agreed! grab your receipt and your beta key card and your set. simple and quick!

I used my Visa card which I always use for online purchases. Never had a problem with this card actually.

And amazon accepted it without any problem.

EDIT: The guy also sent another e-mail telling me to order from www.bn.com then. Haha.

Bummer dude!!  some times one is better than the other for different games.

I pre-ordered the CE from Amazon.com but canceled it around mid-August because I wasn't sure I wanted to still play do to a few things I heard. Well, I changed my mind and went to get the CE again but it was sold-out.

I called GameStop and they had a pre-order bonus package left so I am stuck with that. This is my first time pre-ordering from them and I am hoping they don't screw me over. The guy at the store said that I can pick the game up on September 17th when he calls me. I have 48 hours to pick it up or they refund my money and sell the game to someone else.

A bit weird but whatever, I'll be there on the 17th.

Originally posted by Maseloc

I always hear such bad things about Gamestop, but to be honest I've never had a problem.

same.....i want to give them a big hug for giving me CE codes that allowed me into beta less than a week later

DIRECT2DRIVE.com!!! I ordered yesterday, got all my key in less than a minute via email. got accepted to preview weekend this morning. and didnt even have to drive anywhere. gamestop is a joke, everytime a new xbox 360 game would come out i would stop buy there just for kicks, 3 times i went there on release days for games, the guy says(the same guy) , "you should have preordered, we only have enough for those who preordered", i tell him everytime, "thats ok i will just go across the street to circuit city and get it". he always gets the same empty look on his face. AND CIRCUIT CITY ALWAYS HAS MASS COPIES ON THE RELEASE DAY. why are they even called "GAME-STOP", should be called LAMESTOP. a video game store that doesn't want to make money, i dont get it, why don't they just order more copies for the popular games??

Originally posted by medafor

DIRECT2DRIVE.com!!! I ordered yesterday, got all my key in less than a minute via email. got accepted to preview weekend this morning. and didnt even have to drive anywhere. gamestop is a joke, everytime a new xbox 360 game would come out i would stop buy there just for kicks, 3 times i went there on release days for games, the guy says(the same guy) , "you should have preordered, we only have enough for those who preordered", i tell him everytime, "thats ok i will just go across the street to circuit city and get it". he always gets the same empty look on his face. AND CIRCUIT CITY ALWAYS HAS MASS COPIES ON THE RELEASE DAY. why are they even called "GAME-STOP", should be called LAMESTOP. a video game store that doesn't want to make money, i dont get it, why don't they just order more copies for the popular games??

d2d.com is good...but they are not perfect..they have their problems...circuit city always has mass copies....do people even realize they exist still?....ive had a few minor issues with GS but ill keep buying from them....where else can you trade in games....yes i know estarland.com is a great place ...but sometimes i like a quick trade-ins

Originally posted by banthis

actually gamestop is even WORSE if you go instore.  Half of their stores only focus on consoles making it hard to get pre order items for PC games.

Bah, GameStop sucks WAY too much on consoles. I asked them if I could sell some game I used only once, GTA 4 and they said they'd buy it for $30 after like 1week of buying, I beat it and got bored...WTF. Gamestop = Devils Child!!!!! 

Amazon's...eh pretty good. I'd say a twisted angel but still I get what I want!!!!!!!

I love my Gamestop. The people there are always extremely helpful and really know what they are talking about. I have yet to have a bad experience with them, pre-order, normal purchase, or return. Actually, for me they always go above and beyond for returns. I save a ton of money buying used with my discount, and as for PC games the Gamestop I go to has a better PC selection than any other store I know.

Originally posted by andeemann10

I love my Gamestop. The people there are always extremely helpful and really know what they are talking about. I have yet to have a bad experience with them, pre-order, normal purchase, or return. Actually, for me they always go above and beyond for returns. I save a ton of money buying used with my discount, and as for PC games the Gamestop I go to has a better PC selection than any other store I know.

Do you work for GameStop? Where do you live and is that city nice? I never heard of such a thing....Do they take you as a Saint and be nice to you so they can escape this hell hole? I just cant stand gamestop. Ever since them I use online for pc and GameCrazy for gaming......

Have to agree with most of the posters.

Every Gamestop I have been into from Miami to Orlando, FL , the people are centric around the console gamers and not the PC Gamers (I understand thats where the money is now).

Yeah, some of them Gamestop stores may be nice, but most of them don't know shit about PC Games.

However If I am looking for a OLD PC Game like Ultima Online or Shadowbane, they still got that on their shelves.

Does'nt Gamestop Corporate figures get it yet? Console game machines will be something of the past, sooner or later.

call me what you want too.. But thats all we have around here is gamestop.. lol. used to be various independent companies, but umm.. we see how far that got them.. Bought out.. so now every game store is a gamestop, and not all of them are "bad" or "evil empires".. lol, hell some of my friends work there and they could give a damn less what banner the store works under..

I walked in, asked to preorder Warhammer. He asks, Dawn of War II or Online.. I say Online.. He tells me the minimum is five bucks.. I purchase the whole thing.. He hands me a red looking box that says pre-order bonus.. I take my reciept and leave.. "evil"?

nahhhhh...

Originally posted by Dlore

Originally posted by andeemann10

I love my Gamestop. The people there are always extremely helpful and really know what they are talking about. I have yet to have a bad experience with them, pre-order, normal purchase, or return. Actually, for me they always go above and beyond for returns. I save a ton of money buying used with my discount, and as for PC games the Gamestop I go to has a better PC selection than any other store I know.

 

Do you work for GameStop? Where do you live and is that city nice? I never heard of such a thing....Do they take you as a Saint and be nice to you so they can escape this hell hole? I just cant stand gamestop. Ever since them I use online for pc and GameCrazy for gaming......

I live in Tucson, Arizona, where people are mostly very mellow and kind. Theres like one Gamestop out of like the 10 or so in town that doesn't have PC games, but I try not to go there. I don't work for Gamestop, although I wish I could based on the experiences I always have there.

Originally posted by HensenLiros

20 minutes after trying amazon I'm already with both codes and downloading the client, also managed to get some free minutes to delete my Gamestop account.

Thanks for the hint guys.

Woot, another satisfied Amazon user.

Gamestop is constantly screwing people on pre-orders. I stopped using them in 2003.

Wow, that really does suck.  Don't know why all the hate towards gamestop and for all those praising amazon, must not have been around for very long because Amazon has had more than it's fair share of issues with the my media/downloads page.  Got my keys from gamestop about 3 minutes after I ordered.  If you haven't been charged then it's really not that big of a deal, go to direct2drive or something and order it. 

Originally posted by Netzoko

Every true gamer despises gamestop.

Funny, I consider myself an old school,  true gamer, and I love my local Gamestop.

I know all the employees there by first name, I get everything I preorder ... all my bonuses .. they even make sure to put limited stuff back for me if I can't make it in right away. Instead of treating the people at gamestop like "retail monkeys", give them some respect, talk to them and establish a friendship with them.

direct2drive works quite well.. if you looking for a 2nd go.

Every store has its problems, but Gamestop/EBgames are definately pro-console stores. In every store I've been to, they've only had one little shelf in the back of the store that had PC games, all the rest were consoles games, especially 'resold' console games. That's where they make the meat of their money, from people selling their old games and them reselling it for a hefty markup. PC games just don't have that value, in addition to titles simply being pirated rather than bought, something that is much more difficult to do on the console machine.

As to Direct2Drive, I don't like them simply because you have to now refer to them for everything to do with the game, as you didn't buy the game per se, you bought a copy that was made for Direct2Drive. So you have to get your patches and such through them.