Age of Conan

Originally posted by grimmbot

Just FYI:

I changed my forum username *and* password yesterday (from "griminald" to "griminalde"), but while "griminalde" appears on my account for the forum info, the official forums don't even recognize it. It still does, however, recognize "griminald" (my OLD login), which brings up the same access error you're all experiencing.

So it's definitely something with how their forums are updating accounts, because my new username isn't even in their system after 24 hours.

i have ended with 5 diff kinds of usernames and password s

Same issue here aswell,

I've emailed them and got a canned response, emailed back, only to get another canned response. i still havent gotten any email from a real person.

I've still had no luck.  I've emailed their customer support and petitioned in game.  I haven't been online when they've responded to a petition yet but they are typing the same canned response to everyone.

Granted there ARE probably a lot of people that just didn't register their keys or something bugging them too, they haven't yet seemed to aknowledge that there are paying customers that can't get in.  (Or maybe they have, but I wouldn't know since I cant read the forums.)

I have tried to get on the official forums ever since i purchased the game and my key was accepted and i got into the game and was playing.

This inability to access the main forums of this game is extraordinary in the annals of MMO gaming history.  Name me one other game that prevented you from accessing their main forums after launch???

No, FunCom is doing things THEIR WAY, it's my way or the highway attitude..well you know what..i just gave up on your official forums and I am just staying here to get all my info

FunCom  you blew it with the forum access..nice job morons

I sent a bunch of support emails and it wasn't until today that I even got an automated response back.

Originally posted by Jetsonix

I have tried to get on the official forums ever since i purchased the game and my key was accepted and i got into the game and was playing.

This inability to access the main forums of this game is extraordinary in the annals of MMO gaming history.  Name me one other game that prevented you from accessing their main forums after launch???

No, FunCom is doing things THEIR WAY, it's my way or the highway attitude..well you know what..i just gave up on your official forums and I am just staying here to get all my info

FunCom you blew it with the newbie zone and now you blow it with the forum access..nice job morons

You make it sound like they are doing this on purpose, but I'm pretty sure it's an error. To be honest, that kind of makes them look even worse, since if they were doing it on purpose they could at least say they know what they are doing. As it is, they look kinda dumb since people who are paying customers can't get on the official forums and they either don't realize there's a real problem out here or they can't figure out how to fix it. Either way makes them look less than competent.

I think the concern is that they are not aware of the issue.  A lot of people simply didn't figure out how to activate their forum accounts.  OThers are complaining that they can't read them when they don't have paid game accounts.

I'm not sure they're aware there is even a problem.  There are quite a few of us, obviously, but how do we communicate that this is happening when we're getting shuffled off with the people who either aren't supposed to have forum access or simply didn't set their access up yet?

I'm sure that they're aware that a problem exists. But with the priorities they have to look at, I expect the forum accounts to be down a few pegs, below "Trader NPCs" and "Area with a Level Exploit".

The support staff are simply sending out stupid automated emails in order to prove to their bosses that they "communicated".

I don't expect to be able to get in at least through the end of May.

Its two entirely different teams though.  The group dealing with in game exploits likely has nothing to do with forums and activation.

Now if people are having trouble with their accounts, with billing / eligibility for various things, those are the kinds of issues that might be occupying the people that would fix the forum issues.

Same problem here, I've gotten two useless autoreplys. My pettition clearly stated I had a problem with the forums and their solution was to direct me to some support posts on the forums. wtf. I gave up, Funcom is in the dark ages customer support-wise, I really hope they aren't responsibile for any decision making with regards to the game itself. They  should never have banned the accounts in the first place, yeah they screwed up giving non-EA people access,  but banning us from the forums just made things worse.