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News & Features Discussion  » Star Wars Galaxies: Smedley Apologizes for NGE

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113 posts found

Managing Editor

Joined: 7/08/05
Posts: 6729

OP  10/02/07 11:31:55 AM#1

Yesterday, Warcry’s Dana Massey published an interview with Sony Online Entertainment’s CEO, John Smedley. In the interview, Smedley apologized for the New Game Experience released into Star Wars Galaxies in 2005. The move, which has been a  perpetual thorn in SOE’s side ever since, was made without input from the game’s players and with little to no warning.

The article quotes Smedley: "With the NGE, I'm sorry about the mistake we made," he told us. "We screwed up and didn't listen to the fans when we should have, and it's not a mistake we're going to make again." 

He goes on to say that the mistake was “not bringing the fans into the mix”, which he described as the “cardinal sin of not listening, but assuming....”

Also in the article, Smedley discusses the future of SOE’s projects and even goes so far as to state that the company “fully intends” to make another EverQuest MMORPG.

Jon Wood
Managing Editor


Novice Member

Joined: 9/06/07
Posts: 177

10/02/07 11:32:47 AM#2

Now hopefully we can stop all the whining, right guys?


Novice Member

Joined: 11/28/03
Posts: 4219

E: 86% A: 60%
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10/02/07 11:45:42 AM#3

An apology does not resolve the problem, unfortunately.

And when did Dana move to WarCry?


Elite Member

Joined: 5/12/06
Posts: 1351

10/02/07 11:50:29 AM#4

  Lmao he says they wont make that mistake again .. And they are still making it ,many communitys still begging for the old SWG but are turned away.. so how much are they really listening to the community...



Novice Member

Joined: 3/19/04
Posts: 3

10/02/07 11:50:58 AM#5

What more can we ask for?  They screwed up and thats what they say when they apologize to us.

I agree, lets move on....


Novice Member

Joined: 12/16/06
Posts: 246

10/02/07 11:51:01 AM#6

Sometimes its more important to undo a mistake rather than saying ''we wont do it again''. This doesn't solve anything


sorry smed you still deserve a kick at a certain place


Elite Member

Joined: 2/27/07
Posts: 7201

10/02/07 11:51:37 AM#7

The sad thing is, it only took him 3 years to admit to such.

He also forgets to mention most of the development staff were very much opposed to the change too.



Novice Member

Joined: 6/02/03
Posts: 8

10/02/07 11:54:39 AM#8

Originally posted by xluciferx

Now hopefully we can stop all the whining, right guys?

Doubt that will ever happen.

People can't seem to get over it, and move on with their lives.


Novice Member

Joined: 8/14/04
Posts: 2338

10/02/07 11:57:15 AM#9

the key thing there is, he admits they screwed up, apologizes for it, but wont bring it back.

I think the best thing SWG could do, would be to make a classic server with the original rule set. I would personally resub for that, and probably bring a few people with me.

I think it would be the most popular server with in a few hours, and they would eventually end up having to open up 2 or 3 like DAOC's classic server did.

Will they be smart enough to do it? doubtful


Novice Member

Joined: 7/25/03
Posts: 2356

We are recruiting.

10/02/07 11:57:36 AM#10

I as a former SWG fan accept his apology and hope that, if anything, SOE has learned from it. It really baffled me why they did the NGE in the first place. The CU came out mere months before and after the CU the game saw a resurgence of players both new and old to the point that servers were having a hard time handling all the players. Servers that were on the verge of dying out, suddenly were listed as 'heavy' on the server list, those that had kept a reasonable number of players were becoming so lagy that on Starsider, during peak, I would completely avoid planets like Dantooine simply because they were so populated it was lag-city.

Then mere months later, the NGE hit with barely a whisper about it from the devs, no real testing, and just utterly and completely changed a game that was really hitting it's peak, into a wanabe WoW clone that was just god awful. They lost hundreds of millions of players and even 2 years later, still haven't recovered a 10th of them.


Advanced Member

Joined: 10/22/04
Posts: 752

stupid is as stupid does

10/02/07 12:03:13 PM#11

Never thought we'd hear that from old Smed tbh.

Doesnt matter much what he says tho, some ppl will never get over it 


Novice Member

Joined: 9/18/04
Posts: 19

10/02/07 12:03:58 PM#12

Just like they have more EQ games, I really hope they come out with an SWG II and do it right. I think the Star Wars theme has more potencial than any other sci fi game. They just need to do it right. SWG was great when it was first released, aside from the bugs and the lack of mission content. I loved the skill-based system, housing, crafting system etc.

All I can hope for is that SWG II is in the works.


Novice Member

Joined: 12/22/04
Posts: 1284

10/02/07 12:05:00 PM#13



Seriously, I think this means the SOE should just begin on a SWG 2. They know there mistake now, best to just let it die out.

I for one as a huge supporter of PRE-NGE accept smeds apology, I dont care how long it took him, i dont care that he cant bring back the old game, Im just glad to hear him say it.


Im moving on.




Novice Member

Joined: 7/28/06
Posts: 5298

10/02/07 12:05:25 PM#14

maybe his hands are tied...and SOE can't bring back pre NGE servers because of LA


Novice Member

Joined: 12/16/06
Posts: 246

10/02/07 12:08:25 PM#15

i've been thinking, where the hell is LucasArts in this? If anyone should apologize and come crawling on their knees it would be them. Thanks to those fools the nge got through as well

  User Deleted
10/02/07 12:15:14 PM#16

The end is near!



Novice Member

Joined: 3/09/04
Posts: 7

10/02/07 12:16:08 PM#17

You know why this won't (and shouldn't) change anything? Because while he has apologised for inflicting the NGE on the game, there was no hint of an apology for all the lies that were told in relation to the NGE - like, for example, the claim that it was based heavily on fan feedback and what fans were saying they wanted.


Though I guess he should get some credit for finally coming clean and admitting it was a lie.


Novice Member

Joined: 10/02/07
Posts: 2

10/02/07 12:19:41 PM#18

Originally posted by ianubisi

And when did Dana move to WarCry?

In January.


Novice Member

Joined: 12/13/04
Posts: 495

10/02/07 12:22:32 PM#19



It's funny reading the responses from some people, saying "heh get over it and move on...." The only reason Smedley has finally apologized 3 yrs later, is because players wouldn't let it go. There is an arrogance in gaming companies / large corporations - and this is just a taste of that. 

Without player pressure I doubt he would have ever apologized, so before saying "get over it" realize there was a lesson in here for Smedley about his arrogance and he needed to learn it. Although.....

Smedley now can say, I said I was sorry, now get over it. (as some posters are saying in this thread)

Saying your sorry without actually "doing anything" or saying something to the effect "listen I'd love to do a roll out a classic server but my hands are tied because of ...." is a classic and lame example of saying something just to appease people.

I for one am glad that players walked from SWG, a company needs to be hit in the pocketbook hard in order to learn how to "treat" it's paying customers (Vanguard) {cough} .



Novice Member

Joined: 6/28/04
Posts: 83

Don''t make me break out my flying monkeys.

10/02/07 12:24:04 PM#20

Fully intends to make yet another Everquest game?!?  How many versions of Norrath do we need?  How about another SWG?  One that doesn't stick us in a time limbo that can never move ahead with expansions because of the ever thumped Canon?   They made mistakes with SWG...but it's an awesome alternative to the fantasy genre.  I'm sick of elves, personally.  I want a newer, better SWG, set ahead of the movies so we can move ahead with the expansions the way Norrath and every other mmorpg is allowed to do. 

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