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Star Wars Galaxies

Star Wars Galaxies 

SWG Veteran Refuge  » Who is to blame, really?

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169 posts found
  Dundee

Novice Member

Joined: 12/06/06
Posts: 234

2/24/07 10:43:33 AM#121
Originally posted by Rekrul
WTS: pitchforks

Buy 5, get a stake free.

Torches sold separately.

I bet the pitchforks-n-torches company never pisses-off its customers.
  SWGSmuggler

Apprentice Member

Joined: 2/24/07
Posts: 2

2/24/07 10:50:27 AM#122
I remember being in the SOE offices and listening to the developers speak of the combat upgrade. This was back when JTL was in alpha and Kashyyyk was a glimmer.

There, I remember being excited about changes to come and the direction we were going. I had a chance to meet and talk to many of the developers and they were not only creative, they were passionate in trying to make Star Wars Galaxies a better game.

We gave feedback there that was recorded and was, to our best ability, a reflection of the desires and thoughts on combat and this game from members of the community, that represented that community.

I'll try not to presume much but I have to admit there was a dramatic shift in operations not long after. SOETyrant left as did a newly acquired community manager. We then had a combat upgrade for test, not in the sandbox environment propositioned but as a free for all beta. The moment I started playing there I had the distinct impression of "This doesn't seem like what we were told at the summit. What happened?" and I know several who attended as well felt the same way.

Not much longer after that, the travesty of the NGE was introduced.

So for a couple years now I've wondered about what happened and where things started going wrong. Could I blame the developers I met? No, they had passion and a desire to make the game awesome. Could I blame some of the leaders responsible for design at the time? No, they brought us down and listened to us. They gave us hope for what was to come in ways no one else could.

Then I started to wonder, what power or influence could encourage someone like SOETyrant to leave and then have the CU as we knew it introduced? I'm left with precious few answers and all of them point higher up the tree, than with the developers that I knew and appreciated.
  korvass

Novice Member

Joined: 5/29/06
Posts: 587

Has successfully forgiven SOE/LA for the NGE.

2/24/07 10:54:10 AM#123
I imagine it's fairly simple. Some dick'ead at Lucas Arts' marketing department looked at WoW's 8mil subs and turned around to SOE and said, "We want that! Now!". SOE probably went all pale-faced at the idea and screamed, "Noooo!", and then LA waved that magic contract under their noses.

I can imagine quite a lot though. :)
  SWGSmuggler

Apprentice Member

Joined: 2/24/07
Posts: 2

2/24/07 10:58:47 AM#124
I've certainly imagined that scenario as well. I know quite a few changes were made for them and one of this magnitude wouldn't surprise me either.
  kano71

Novice Member

Joined: 10/10/04
Posts: 212

2/24/07 10:59:45 AM#125
Blame canada
  Fishermage

Novice Member

Joined: 11/23/05
Posts: 7695

"I find your lack of faith disturbing."

2/24/07 11:00:45 AM#126
Originally posted by Shayde
99% $OE and 1% LA.

$OE designed every bit of it. LA enabled the failures and the player-screwing.

Yup. That's about right. LA should never have aprroved of it, but SOE came up with it, and sold it to the guys upstairs. According to his own blog, Jeff Freeman and Dan Rubenfield had to push for it 40 times a day for two months. In other words, LA had to be CONVINCED of this idiocy. Also, LA had never developed an MMO before, so some grace may be handed to the for not knowing what they were doing and deferring to the experts (SOE) who made the unethical choice to screw current players to gain mytholigical fictitious players.
  Fishermage

Novice Member

Joined: 11/23/05
Posts: 7695

"I find your lack of faith disturbing."

2/24/07 11:12:04 AM#127
Originally posted by Dundee
Originally posted by plong

Just out of morbid curiosity, could I ask why you have spent so much time on this rather hostile forum?  If it is any consolation, I used to think of you right up there with dirty baby diapers however after reading between the lines I'm beginning to  think what happened to SWG is more due to gross mismanagement than anything else.

Because I spent almost six years working on SWG and it kills me that the only people who liked it, hate me.

Frequently for misinformed reasons.

If we are misinformed, that is also not our fault. We are misinformed only because someone is deliberately deceiving us. I personally never signed a contract that would require me to deceive my customers. Someone around here, or several someones obviously made that choice. PS -- for the record I don't hate you or ANYONE associated with the terrible unethical activities you all engaged in. It's VERY hard to make me hate someone. That being said, that doesn't make what any of you did right and good, and to coninue to allow "misinformation" is also not right and good. I'm sorry you made a bad deal with some unethical people, but to not share the truth at this point in some way is to perpetuate the sin. Props for trying though, and the fact that it kills you says a lot :)
  Dundee

Novice Member

Joined: 12/06/06
Posts: 234

2/24/07 11:20:01 AM#128
Dag. I need a FAQ.

Originally posted by Fishermage
Yup. That's about right. LA should never have aprroved of it, but SOE came up with it, and sold it to the guys upstairs. According to his own blog, Jeff Freeman and Dan Rubenfield had to push for it 40 times a day for two months.

I used words that were misconstrued and misrepresented, but that isn't what I said and definitely not what I meant.

  Rekrul

Novice Member

Joined: 2/09/06
Posts: 2963

2/24/07 11:37:42 AM#129
Originally posted by Dundee
Dag. I need a FAQ.

Originally posted by Fishermage
Yup. That's about right. LA should never have aprroved of it, but SOE came up with it, and sold it to the guys upstairs. According to his own blog, Jeff Freeman and Dan Rubenfield had to push for it 40 times a day for two months.

I used words that were misconstrued and misrepresented, but that isn't what I said and definitely not what I meant.

Ironically, this is why coders will generally make poor designer when doing both jobs at the same time.

"I can so code that over the weekend, just give me coffee."

Not just game development, and large-scale project.

A coder needs to focus on the code, algorithms and everything else, where as designer must never hear about any of the technical details, just so that it doesn't interfere with their big picture.

Bad thins in general happen, when one side pushes their beliefs onto the other.

Then again, how many world-class coders start a game company, write a game engine that pushes trillions of polygons on any hardware, yet don't sell a single copy of the game since it plain old sucks.

Joel isn't popular among all folks, but he does summarize this problem  nicely.
  Dundee

Novice Member

Joined: 12/06/06
Posts: 234

2/24/07 11:38:14 AM#130
Originally posted by Fishermage
Originally posted by Dundee
Originally posted by plong

Just out of morbid curiosity, could I ask why you have spent so much time on this rather hostile forum?  If it is any consolation, I used to think of you right up there with dirty baby diapers however after reading between the lines I'm beginning to  think what happened to SWG is more due to gross mismanagement than anything else.

Because I spent almost six years working on SWG and it kills me that the only people who liked it, hate me.

Frequently for misinformed reasons.

If we are misinformed, that is also not our fault.

Actually, that was in reference to the misrepresentation of my post, which isn't singular-your fault, but is partially the fault of those who misrepresented it (repeatedly... everywhere), and partially my fault for not clarifying much, much sooner.

We are misinformed only because someone is deliberately deceiving us. I personally never signed a contract that would require me to deceive my customers.

When I first started on SWG, back before beta had started, most of the devs were not allowed to post to the forums. This rule relaxed to allow more devs to post, restricted to allow less, faded away, and reappeared over the years.

So being restricted from posting on the forums was nothing weird (just annoying), and I guess prevented any individual from deceiving the customers, since we couldn't talk to them at the time.


Someone around here, or several someones obviously made that choice. PS -- for the record I don't hate you or ANYONE associated with the terrible unethical activities you all engaged in. It's VERY hard to make me hate someone. That being said, that doesn't make what any of you did right and good, and to coninue to allow "misinformation" is also not right and good. I'm sorry you made a bad deal with some unethical people, but to not share the truth at this point in some way is to perpetuate the sin. Props for trying though, and the fact that it kills you says a lot :)

I believe in my heart of hearts that the law makes employers liable for their employees actions for a very good, ethical, justice-based reason. I think it's unethical to hold the employees responsible, especially to do so contrary to the law, so I just won't do that.
  Dvol

Apprentice Member

Joined: 1/11/07
Posts: 273

Opinions may change during online posting.E-Feelings may be hurt.**Working as intended**

2/24/07 11:38:20 AM#131
You know i blame myself for ever purchasing the game and paying to play as long as i did.I blame myself for enjoying a quality game and one that to this day hasnt been matched for fun and worthy of my money.I blame myself for caring enough to post about a 3 yearold game.I blame myself for not quiting during the CU and taking so long to quit in the NGE.I blame myself for thinking the game will get better..I Blame myself for liking the Star wars setting so much...I blame myself for believing Smed in his promises.I blame myself for all the time i wasted in that game..I blame myself for not being a Supporter of Crap that is the NGE...I blame myself for not being the one in charge of SOE..there im to blame for everything so now are all the E-feelings fixed!!!
  Fishermage

Novice Member

Joined: 11/23/05
Posts: 7695

"I find your lack of faith disturbing."

2/24/07 11:39:02 AM#132
Originally posted by Dundee
Dag. I need a FAQ.

Originally posted by Fishermage
Yup. That's about right. LA should never have aprroved of it, but SOE came up with it, and sold it to the guys upstairs. According to his own blog, Jeff Freeman and Dan Rubenfield had to push for it 40 times a day for two months.

I used words that were misconstrued and misrepresented, but that isn't what I said and definitely not what I meant.


I understand all that but in that blog, who was "the man" that looked at the ideas and said hooooomph! "the Man" that YOU had to tell forty times a day for two months that it was "possible," and when you say the "combat system," what exactly do you mean by combat system? NOT the removal of professions, but the clicky targeting? Again I can't tell you ENOUGH how much I appreciate all this, so please, don't get me wrong here. I only want to know the facts.
  Fishermage

Novice Member

Joined: 11/23/05
Posts: 7695

"I find your lack of faith disturbing."

2/24/07 11:45:44 AM#133
Originally posted by Dundee
Originally posted by Fishermage
Originally posted by Dundee
Originally posted by plong

Just out of morbid curiosity, could I ask why you have spent so much time on this rather hostile forum?  If it is any consolation, I used to think of you right up there with dirty baby diapers however after reading between the lines I'm beginning to  think what happened to SWG is more due to gross mismanagement than anything else.

Because I spent almost six years working on SWG and it kills me that the only people who liked it, hate me.

Frequently for misinformed reasons.

If we are misinformed, that is also not our fault.

Actually, that was in reference to the misrepresentation of my post, which isn't singular-your fault, but is partially the fault of those who misrepresented it (repeatedly... everywhere), and partially my fault for not clarifying much, much sooner.

We are misinformed only because someone is deliberately deceiving us. I personally never signed a contract that would require me to deceive my customers.

When I first started on SWG, back before beta had started, most of the devs were not allowed to post to the forums. This rule relaxed to allow more devs to post, restricted to allow less, faded away, and reappeared over the years.

So being restricted from posting on the forums was nothing weird (just annoying), and I guess prevented any individual from deceiving the customers, since we couldn't talk to them at the time.


Someone around here, or several someones obviously made that choice. PS -- for the record I don't hate you or ANYONE associated with the terrible unethical activities you all engaged in. It's VERY hard to make me hate someone. That being said, that doesn't make what any of you did right and good, and to coninue to allow "misinformation" is also not right and good. I'm sorry you made a bad deal with some unethical people, but to not share the truth at this point in some way is to perpetuate the sin. Props for trying though, and the fact that it kills you says a lot :)

I believe in my heart of hearts that the law makes employers liable for their employees actions for a very good, ethical, justice-based reason. I think it's unethical to hold the employees responsible, especially to do so contrary to the law, so I just won't do that.

I certainly don't hold you liable for anything; sorry if what i wrote was misconstrued (LOL). That doesn't make it right and good, but I actually only feel sympathy for you and your position here. I think you made some bad choices; we all do from time to time. I do however want to know who was ultimately responsible for all this -- not so I can "hate" anyone -- just because I want to know the truth, assess what happened, and formulate a more full, well-considered opinion on the circumstances. law and liability (legalliability) has nothing to do with it as far as I am concerned. NO real damages were done; a game and a virtual world I loved was destroyed, but it was still a game and a vrtual world. I am certainly not gonna sue anyone over this.
  wormywyrm

Hard Core Member

Joined: 11/01/04
Posts: 1468

2/24/07 11:50:50 AM#134
Well, I just want to point out that Raph Koster isnt to blame   I reckon hes the one who came up with all the innovation (most which was destroyed in CU and NGE) that we came to love in the original SWG.

Play as your favorite retro characters: www.cnd-online.net and read my blog: creatingaworld.blogspot.com/

  Dundee

Novice Member

Joined: 12/06/06
Posts: 234

2/24/07 11:52:29 AM#135
Originally posted by Fishermage
I understand all that but in that blog, who was "the man" that looked at the ideas and said hooooomph!

"The man" was just... management in general.

The man, creative license: Everyone who saw it came to see some kind of combat in SWG, expected some kind of variation of SWG  combat, and were surprised to see that.

It was just the combat interface: click on what you want to shoot. Not "the ideas", nor "the NGE" - I was only writing about that one thing.

 "the Man" that YOU had to tell forty times a day for two months that it was "possible,"


No, no, not quote-possible-quote-wink-nudge, but that it was possible: with no quotes there. I wasn't using that as a euphemism.

As I wrote before:
I hate to reiterate (frequently) that it was possible. They had a hard time believing we could do that combat system with multiple players and multiple opponents that fast on a live server (And I think the speed even got toned down a bit to reduce suckage from the ridiculous rate that it started at). Also I exaggerated, when I said, "I had to say this about forty times a day for two months". It was much less than that.

 and when you say the "combat system," what exactly do you mean by combat system? NOT the removal of professions, but the clicky targeting?

Just the clicky thing. Nothing else, and that's all I was writing about.

  Dundee

Novice Member

Joined: 12/06/06
Posts: 234

2/24/07 12:04:19 PM#136
Originally posted by Fishermage
law and liability (legalliability) has nothing to do with it as far as I am concerned. NO real damages were done; a game and a virtual world I loved was destroyed, but it was still a game and a vrtual world. I am certainly not gonna sue anyone over this.

Oh it's not just because the law is such, I sincerely believe it is appropriate to blame the companies, and not their employees.

If you have to blame an individual, blame the CEOs. The buck stops there, and that's why they make the big bucks.

'Course marketing is always fair game, too.


And I personally made some poor choices and did some poor work, which I regret.
  Rekrul

Novice Member

Joined: 2/09/06
Posts: 2963

2/24/07 12:07:22 PM#137
Originally posted by Dundee

If you have to blame an individual, blame the CEOs. The buck stops there, and that's why they make the big bucks.



Extra! Extra!

Freeman says: BLAME SMED.

At least this is how it will, once again, get misinterpreted.
  Fishermage

Novice Member

Joined: 11/23/05
Posts: 7695

"I find your lack of faith disturbing."

2/24/07 12:20:13 PM#138
Originally posted by Dundee
Originally posted by Fishermage
law and liability (legalliability) has nothing to do with it as far as I am concerned. NO real damages were done; a game and a virtual world I loved was destroyed, but it was still a game and a vrtual world. I am certainly not gonna sue anyone over this.

Oh it's not just because the law is such, I sincerely believe it is appropriate to blame the companies, and not their employees.

If you have to blame an individual, blame the CEOs. The buck stops there, and that's why they make the big bucks.

'Course marketing is always fair game, too.


And I personally made some poor choices and did some poor work, which I regret.

yeah that's pretty much where I have always laid blame for this, as those who have read my posts know. I hold Smed (or "upper management") more accountable than anyone. BUT, here I go again...when you say CEO, do you mean the ultimate CEO of SONY, LEC, OR SOE? You did use a plural there.
  Fishermage

Novice Member

Joined: 11/23/05
Posts: 7695

"I find your lack of faith disturbing."

2/24/07 12:21:23 PM#139
Originally posted by Rekrul
Originally posted by Dundee

If you have to blame an individual, blame the CEOs. The buck stops there, and that's why they make the big bucks.



Extra! Extra!

Freeman says: BLAME SMED.

At least this is how it will, once again, get misinterpreted.

LOL. yeah I know...that's why I asked for clarification :D
  DarthOlomew

Novice Member

Joined: 1/30/07
Posts: 22

 
2/24/07 12:22:28 PM#140
Originally posted by Rekrul
WTS: pitchforks

Buy 5, get a stake free.

Torches sold separately.

LOL...

You know, This is really all so pointless.

I remember back durring the pre-CU era, the heated discussions that did arise among the community when someone would say, "It's just a game. That person ended up getting pitchforks, stakes AND torches rammed up their backside, and rightly so. SWG WAS once more than just a game.

Regardless of WHO was responsible for the craptastic NGE, the bottom line is that all SWG is now IS "just a game".

And I am having one of my SWG cannot be saved days. I bounce back and forth a lot. On a good day, I want to fight for the hope that the game WILL enjoy new glory days. The old glory days will not return, I know this. But if things are done "right", even the current system can be used to deliver some cool stuff.

I guess that the real way that players are to blame for this whole thing is that they keep playing. But if they didn't enjoy it, they wouldn't play, right? So I guess the NGE did something right for SOME. But not us.

Our problem is that we don't want a game. We want a world. SOE and LEC do not want a world. They want a game. Well, that's the way it is.

Jeff Freeman... You are an idiot. I mean that in the nicest way, too. I mean, only an idiot would throw himself to the wolves like you have. This demonstrates to ME that you actually care; so, you are my kind of idiot.

Even though you were connected to the fiasco which was the NGE, you are here because you are a refugee from SWG as well. Your willingness to come here, rather than just go your own way speaks volumes. I can appreciate that.

I think that the point that people are trying to make here is that SOE should have known better. So should have LEC, but theirs has always been a detatched involvement with SWG. But SOE, having been bombarded with requests for content and bug fixes from day one, coupled with the mass-knee-jerk reaction to the CU, should have seen that another sweeping change to gameplay was not the right way to go. And if it was LEC that directed SOE to make the game "more fun" and the NGE was what SOE came up with, that fit within the scope of making it more fun, then so be it. One has to do what one is directed to do while working for those obligated to answer to directives. However, IF the NGE was solely SOE's idea, with no LEC directives behind it, my question is, with access to the exit statements of players who left because of the CU and the continued BEGGING for new content, HOW could anyone at SOE think that what the NGE would do to the game would be a good thing (TM)? How could SOE, with a community relations director who supposedly takes all the key concerns of the player base to his superiors NOT know what has always really been important to the players.

Personally, I think that Kurt Stangl should leave. Not because he does a bad job, but because it seems to me that the position of Community Relations Director is cosmetic and nothing more. I refuse to believe that with all the constant cries for content that Kurt has not taken those concerns to the team and to John Smedley himself. And yet at the summit, John was surprised that content was such an important concern over gameplay systems revamping. Reading between the linse, what I believe happened is that SOE hired Kurt to fill a role that they had no intention of taking seriously. I think their attitude was that they needed a whipping boy. Someone they could toss to the irate mob to make the customers think that someone was listening. I think that Kurt takes his job seriously and really does make note of the concerns and submits them to the team and to John. But I get this feeling that John sent a memo out to everyone but Kurt that says "any concerns delivered to you by the Community Relations Director are to be deposited in the circular file immediately after telling him 'Thank you, we'll look into it.'" And of course, John would practice that policy himself. It is the only reason I can think of as to why he was so ignorant of things which any noob visiting the boards could see within ten minutes of logging in.

It also explains why we had to wait nearly five months for the first Developer Letter and Roadmap after the NGE hit. Far too many community complaints reached the ears of the higher-ups that they had no choice but to act on it and deliver what ammounted to something that anyone could have written and posted within an hour of the first request for a Developer Letter. As to the roadmap? It took almost a year to deliver HALF of what was outlined in it, and most of the other stuff is currently not yet on the table.

And the NGE? Well. Gamers are like spoiled brat babies. The minute you take their toy away, they scream bloody murder. The minute that 70% of SWG's gameplay features were snatched away without reason, roughly 70% of the community pitched a temper tantrum and then went to find a new toy. And an adult reaction? If a satellite or cable service ceases to offer 70% of what its channels without any advanced warning, the average adult would call them up, chew them out, cancel and go elsewhere. Bottom line, whether mature or immature, when someone has things that they are enjoying just fine taken from them with no real explanation, the natural response is unbridled anger and a decision to no longer pay for what they no longer are getting. Did this human truth never factor into SOE's reasoning when they conceived of the NGE, and submitted it to LEC for approval?

Over a year later, people are still up in arms over what happened, because to this day, there still has been no answer as to WHY the NGE happened that is satisfactory. The excuses that were originally given were:

To make the game more iconic and star warsy

and

To make professions easier to manage and to make it easier to add content.

Today, the game is LESS star warsy. I don't know how iconic it is, but since iconic has always been tied to star warsy, I'm guessing not very much. And as to making professions easy to manage, it has taken a full year to just finish the expertise system, add smuggling and now suplementary crafting mechanics. All of which are viewed by most to be shallow and weak. As to it being easier to add content, Apparently this is not the case. If it were, then every publish should have had something new in the form of missions, or "toys" to play with. Instead we get paintings and junk to decorate houses with. But hey... what's this? We can't place houses because the good spots are taken by abandoned structures, so these decorations are just useless inventory slot fillers? Some content.

If SOE cannot make good on the excuses for the NGE, and if they are unwilling to finally start delivering content, then they should cut their losses, shut the game down, and free up the license for someon who is.

I look at WoW's update notes, and Vanguard's update notes, and every time, I see that every aspect of these games gets touched on with each patch. But SWG? Look how many patches have dealt with Jedi without touching a single other aspect. Look how many patches deal with PvP and PvE isn't touched except to nerf it further. Vanguard and WoW view each aspect as part of the whole. But SWG views each aspect as individual elements as fractured as the community. This has always been the case, even in pre-CU and Pre-NGE.

Lack of content and failure to address long-standing concerns for all aspects of the game in a timely manner is why the subscription base was dwendling durring pre-CU. The fact that what the CU introduced wasn't wanted or needed, the continued lack of content and the continued failure to address longer-standing concerns for all aspects of the game is why players left en masse after the CU hit. The fact that the NGE gutted the game and again introduced things unwanted and unneeded, the outright refusal to add content and the sweeping under the rug of longest-standing concernse for all aspects of the game (70% of them now rendered moot), is why roughly 70% of the remaining players left when the NGE hit. And a full year later, things are still being done that are neither wanted or needed, concerns still remain unaddressed, and SOE only now gets it that lack of content is something that needs addressing.

Something has to give. Soon.

Jeff, in your professional opinion, what will it take for SOE/LEC to realize that the key to saving SWG is to stop adding things that nobody asks for, start trying to add things that ARE being asked for and to address concerns? While you were there, did we, the community, even exist as far as the decision-makers were concerned. I do believe that Kurt is truly an advocate of the community, but while you were there, were the concerns he carried to the team and to management taken seriously at all? In your professional opinion, has the community ever had a reason to hope that their concerns would be addressed, or has it always been that SWG's developments revolve squarely around what SOE wants and not what the customer wants? I know that you can't state facts, but everyone can express an opinion...

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