Trending Games | ArcheAge | Trove | WildStar | Guild Wars 2

  Network:  FPSguru RTSguru
Login:  Password:   Remember?  
Show Quick Gamelist Jump to Random Game
Members:2,870,144 Users Online:0
Games:744  Posts:6,253,512
Recent forum postsRSS
Active threads
Cloud view
List all forums
General Forums
Developers Corner General Discussion
Popular Game Forums
Click a status to find game forum
Game Forums
Click a letter to find game forum
A-C
2029 Online 2112: Revolution 2Moons 4Story 8BitMMO 9 Dragons A Mystical Land A Tale in the Desert III A3 ACE Online ARGO Online Aberoth Absolute Force Online Absolute Terror Achaea Adellion Aerrevan Aetolia, the Midnight Age Age of Armor Age of Conan Age of Empires Online Age of Mourning Age of Wulin Age of Wushu Aida Arenas Aika Aion Albion Online Alganon All Points Bulletin (APB) Allods Online Altis Gates Amazing World Anarchy Online Ancients of Fasaria Andromeda 5 Angels Online Angry Birds Epic Anime Trumps Anmynor Anno Online Applo Arcane Hearts Arcane Legends ArchLord ArcheAge Archeblade Archlord X Ascend: Hand of Kul Asda 2 Asda Story Ashen Empires Asheron's Call Asheron's Call 2 Astera Online Astonia III Astro Empires Astro Lords: Oort CLoud Asura Force Atlantica Online Atriarch Aura Kingdom Aurora Blade Auto Assault Avatar Star Battle Dawn Battle Dawn Galaxies Battle for Graxia Battle of 3 Kingdoms Battle of the Immortals Battlecruiser Online Battlestar Galactica Online Battlestar Reloaded Beyond Protocol Black Aftermath Black Desert Black Gold Black Prophecy Black Prophecy Tactics: Nexus Conflict Blacklight Retribution Blade & Soul Blade Hunter Blade Wars Blazing Throne Bless Blitz 1941 Blood and Jade Bloodlines Champions Boot Hill Heroes Borderlands 2 Borderlands: The Pre-Sequel Bound by Flame Bounty Bay Online Brain Storm Bravada Bravely Default Bravely Second Brawl Busters. Brick-Force Bright Shadow Bullet Run Business Tycoon Online CTRacer Cabal Online Caesary Call of Camelot Call of Gods Call of Thrones Camelot Unchained Canaan Online Cardmon Hero Cartoon Universe CasinoRPG Cast & Conquer Castle Empire Castlot Celtic Heroes Champions Online Champions of Regnum Chaos Online Child of Light Chrono Tales Citadel of Sorcery CitiesXL Citizen Zero City of Decay City of Heroes City of Steam City of Transformers City of Villains Civilization Online Clan Lord Clash of Clans Cloud Nine Club Penguin Colony of War Command & Conquer: Tiberium Alliances Company of Heroes Online Conquer Online Conquer Online 3 Continent of the Ninth (C9) Core Blaze Core Exiles Corum Online Craft of Gods Crimecraft Crimelife 2 Cronous Crota II Crusaders of Solaris Cultures Online Cyber Monster 2 Cyberpunk 2077 Céiron Wars
D-F
D&D Online DC Universe DK Online DOTA DOTA 2 DUST 514 DV8: Exile Dalethaan Dance Groove Online Dark Age of Camelot Dark Ages Dark Legends Dark Orbit Dark Relic: Prelude Dark Solstice Dark Souls 2 Dark and Light DarkEden Online DarkSpace Darkblood Online Darkest Dungeon Darkfall Darkfall: Unholy Wars Darkwind: War on Wheels Das Tal Dawn of Fantasy Dawntide DayZ Dead Earth Dead Frontier Dead Island Dead Island 2 Dead Island: Riptide Deco Online Deep Down Deepworld Defiance Deicide Online Dekaron Demons at the Horizon Desert Operations Destiny Diablo 3 Diamonin Digimon Battle Dino Storm Disciple Divergence Divina Divine Souls Divinity: Original Sin Dofus Dominus Online Dragon Age: Inquisition Dragon Ball Online Dragon Born Online Dragon Crusade Dragon Empires Dragon Eternity Dragon Fin Soup Dragon Nest Dragon Oath Dragon Pals Dragon Raja Dragon's Call Dragon's Call II Dragon's Prophet DragonSky DragonSoul Dragona Dragonica Dragons and Titans Drakengard 3 Dream of Mirror Online Dreamland Online Dreamlords: The Reawakening Drift City Duels Dungeon Blitz Dungeon Fighter Online Dungeon Overlord Dungeon Party Dungeon Rampage Dungeon Runners Dungeon of the Endless Dynastica Dynasty Warriors Online Dynasty of the Magi EIN (Epicus Incognitus) EVE Online Earth Eternal Earth and Beyond Earthrise Eclipse War Ecol Tactics Online Eden Eternal Edge of Space Einherjar - The Viking's Blood Elder Scrolls Online Eldevin Elf Online Elite: Dangerous Embers of Caerus Emil Chronicle Online Empire Empire & State Empire Craft Empire Universe 3 EmpireQuest Empires of Galldon End of Nations Endless Ages Endless Blue Moon Online Endless Online Entropia Universe EpicDuel Erebus: Travia Reborn Eredan Eternal Blade Eternal Lands Eternal Saga Ether Fields Ether Saga Online Eudemons Online EuroGangster EverEmber Online EverQuest Next EverQuest Online Adventures Evernight Everquest Everquest II Evony Exarch Exorace F.E.A.R. Online Face of Mankind Fairyland Online Fall of Rome Fallen Earth Fallen Sword Fallout 4 Fallout Online Family Guy Online Fantage Fantasy Earth Zero Fantasy Realm Online Fantasy Tales Online Fantasy Worlds: Rhynn Faunasphere Faxion Online Fearless Fantasy Ferentus Ferion Fiesta Online Final Fantasy Type-0 HD Final Fantasy XI Final Fantasy XIV Final Fantasy XIV: A Realm Reborn Firefall Fists of Fu Florensia Flyff Football Manager Live Football Superstars Force of Arms Forge Forsaken Uprising Forsaken World Fortnite Fortuna Forum for Discussion of Everlight Freaky Creatures Free Realms Freesky Online Freeworld Fung Wan Online Furcadia Fury Fusion Fall
G-L
GalaXseeds Galactic Command Online Game of Thrones: Seven Kingdoms Gameglobe Gate To Heavens Gates of Andaron Gatheryn Gauntlet Gekkeiju Online Ghost Online Ghost Recon Online Gladiatus Glitch Global Agenda Global Soccer Gloria Victis Glory of Gods GoGoRacer Goal Line Blitz Gods and Heroes GodsWar Online Golemizer Golf Star GoonZu Online Graal Kingdoms Granado Espada Online Grand Chase Grand Fantasia Grepolis Grimlands Guild Wars Guild Wars 2 Guild Wars Factions Guild Wars Nightfall H1Z1 Habbo Hotel Hailan Rising HaloSphere2 Haven & Hearth Hawken Heart Forth Alicia Hearthstone: Heroes of Warcraft Helbreath Hellgate Hellgate: London Hello Kitty Online Hero Online Hero Zero Hero's Journey Hero: 108 Online HeroSmash Heroes & Generals Heroes & Legends: Conquerors of Kolhar Heroes in the Sky Heroes of Atlan Heroes of Bestia Heroes of Gaia Heroes of Might and Magic Online Heroes of Thessalonica Heroes of Three Kingdoms Heroes of the Storm Hex Holic Online Hostile Space Hunter Blade Huxley Icewind Dale: Enhanced Edition Illutia Illyriad Immortals USA Imperator Imperian Inferno Legend Infestation: Survivor Stories Infinite Crisis Infinity Infinity Iris Online Iron Grip: Marauders Irth Worlds Island Forge Islands of War Istaria: Chronicles of the Gifted Jade Dynasty Jagged Alliance Online Juggernaut Jumpgate Jumpgate Evolution KAL Online Kakele Online Kaos War Karos Online Kartuga Kicks Online King of Kings 3 Kingdom Heroes Kingdom Under Fire II Kingdom of Drakkar Kingory Kings and Legends Kings of the Realm KingsRoad Kitsu Saga Kiwarriors Knight Age Knight Online Knights of Dream City Kothuria Kung Foo! Kunlun Online Kyn L.A.W. LEGO Universe La Tale Land of Chaos Online Landmark Lands of Hope: Phoenix Edition LastChaos League of Angels League of Legends - Clash of Fates Legend of Edda: Vengeance Legend of Golden Plume Legend of Katha Legend of Mir 2 Legend of Mir 3 Legendary Champions Lego Minifigures Online Lichdom: Battlemage Life is Feudal Light of Nova Lime Odyssey Line of Defense Lineage Lineage Eternal: Twilight Resistance Lineage II Linkrealms Loong Online Lord of the Rings Online Lords Online Lords of the Fallen Lost Saga Lucent Heart Lunia Lusternia: Age of Ascension Luvinia World
M-Q
MU Online Mabinogi Maestia: Rise of Keledus MagiKnights Magic Barrage Magic World Online Manga Fighter MapleStory Martial Heroes Marvel Heroes Marvel Super Hero Squad Online Marvel: Avengers Alliance Mass Effect 4 MechWarrior Online Megaten Meridian 59 : Evolution Merlin MetalMercs Metaplace Metin 2 MicroVolts Middle-earth: Shadow of Mordor Midkemia Online Might & Magic Heroes: Kingdoms Might & Magic X: Legacy MilMo Minecraft Mini Fighter Minions of Mirth Ministry of War Monato Esprit Monkey King Online Monkey Quest Monster & Me Monster Madness Online MonsterMMORPG Moonlight Online: Tales of Eternal Blood Moonrise Mordavia Mortal Online Mourning My Lands Myst Online: URU Live Myth Angels Online Myth War Myth War 2 Mythborne Mytheon Mythic Saga Mythos N.E.O Online NIDA Online Nadirim Naviage: The Power of Capital Navy Field Need for Speed World Nemexia Neo's Land NeoSteam Neocron Nether Neverwinter Nexus: The Kingdom Of The Winds NinjaTrick NosTale Novus Aeterno Oberin Odin Quest Odyssey RPG Ogre Island Omerta 3 Online Boxing Manager Onverse Order & Chaos Online Order of Magic Original Blood Origins Return Origins of Malu Orion's Belt Otherland Forums OverSoul Overkings Oz Online Oz World Pandora Saga Pantheon: Rise of the Fallen Panzar Parabellum Parallel Kingdom Parfait Station Path of Exile Pathfinder Online Perfect World Perpetuum Online Persona V Phantasy Star Online 2 Phantasy Star Universe Phoenix Dynasty Online Phylon Pi Story Picaroon Pillars of Eternity Pirate Galaxy Pirate Storm Pirate101 PirateKing Online Pirates of the Burning Sea Pirates of the Caribbean Online Pixie Hollow Planeshift Planet Arkadia Planet Calypso PlanetSide 2 Planetside Planets³ Playboy Manager Pocket Legends Pockie Ninja Pockie Pirates Pockie Saints Pokémon X and Y PoxNora Prime World Prime: Battle for Dominus Priston Tale Priston Tale II Prius Online Prodigy Project Blackout Project Gorgon Project Powder Project Titan Forums Project Wiki Project Zomboid Puzzle Pirates Quest for Infamy Quickhit Football
R-S
R2 Online RAN Online RF Online ROSE Online Rage of 3 Kingdoms Ragnarok Online Ragnarok Online II RaiderZ Rakion Rappelz RappelzSEA Ravenmarch Realm Fighter Realm of Sierra Realm of the Mad God Realm of the Titans Realms Online Reclamation Red Stone Red War: Edem's Curse Regnum Online Remnant Knights Renaissance Repulse Requiem: Memento Mori Rift RiotZone Rise Rise of Dragonian Era Rise of Empire Rise of the Tycoon Risen 3: Titan Lords Rising of King Risk Your Life Rivality Rockfree Rohan: Blood Feud Role Play Worlds Roll n Rock Roma Victor Romadoria Rosh Online Roto X Rubies of Eventide Ruin Online Rumble Fighter Runes of Magic Runescape Rust Rusty Hearts Ryzom S4 League SAGA SD Gundam Capsule Fighter Online SMITE SUN Sacred 3 Sagramore Salem SaySayGirls Scarlet Blade Scions of Fate Seal Online: Evolution Second Chance Heroes Second Life Secret of the Solstice Seed Serenia Fantasy Seven Seas Saga Seven Souls Online Sevencore Shadow Realms Shadow of Legend Shadowbane Shadowrun Online Shaiya Shards Online Shattered Galaxy Sho Online Shot Online Shroud of the Avatar SideQuest Siege on Stars Sigonyth: Desert Eternity Silkroad Online Skyblade Skyforge SmashMuck Champions Smoo Online Soldier Front Soul Master Soul Order Online Soul of Guardian South Park: The Stick of Truth Space Heroes Universe Sparta: War of Empires Spellcasters Sphere Spiral Knights Spirit Tales Splash Fighters Squad Wars Star Citizen Star Sonata 2 Star Stable Star Supremacy Star Trek Online Star Trek: Infinite Space Star Wars Galaxies Star Wars: Clone Wars Adventures Star Wars: The Old Republic StarQuest Online Starbound Stargate Worlds Starlight Story Starpires State of Decay SteelWar Online Stone Age 2 Stormfall: Age of War Storybricks Stronghold Kingdoms Styx: Master of Shadows Sudden Attack Supremacy 1914 Supreme Destiny Sword Girls Sword of Destiny: Rise of Aions SwordX Swords of Heavens Swordsman
T-Z
TERA TS Online TUG Tabula Rasa Tactica Online Tales Runner Tales of Fantasy Tales of Pirates Tales of Pirates II Tales of Solaris Talisman Online Tamer Saga Tank Ace Tantra Online Tatsumaki: Land at War Terra Militaris TerraWorld Online Terraria Thang Online The 4th Coming The Agency The Aurora World The Banner Saga The Black Watchmen The Chronicle The Chronicles of Spellborn The Crew The Division The Epic Might The Hammers End The Incredible Adventures of Van Helsing The Incredible Adventures of Van Helsing 2 The Legend of Ares The Lost Titans The Matrix Online The Mighty Quest for Epic Loot The Missing Ink The Mummy Online The Myth of Soma The Pride of Taern The Realm Online The Repopulation The Secret World The Sims Online The Strategems The West The Witcher 3: Wild Hunt Theralon There Therian Saga Thrones of Chaos Tibia Tibia Micro Edition Tiger Knight Titan Siege Titans of Time Toontown Online Top Speed Topia Online Torchlight Torment: Tides of Numenera Total Domination Transformers Universe Transistor Transverse Traveller AR Travia Online Travian Trials of Ascension Tribal Hero Tribal Wars Tribes Universe Trickster Online Trove Troy Online True Fantasy Live Online Turf Battles Twelve Sky Twelve Sky 2 Twilight War Tynon U.B. Funkeys UFO Online URDEAD Online Ultima Forever: Quest for the Avatar Ultima Online Ultima X: Odyssey Ultimate Naruto Ultimate Soccer Boss Uncharted Waters Online Undercover 2: Merc Wars Underlight Unification Wars Universe Online Utopia Valkyrie Sky Vampire Lord Online Vanguard: Saga of Heroes Vanquish Space Vector City Racers Vendetta Online Victory - Age of Racing Vindictus Virtonomics Vis Gladius Visions of Zosimos VoidExpanse Voyage Century Online W.E.L.L. Online WAR (Warhammer Online) WAR2 Glory WYD Global Wakfu War Thunder War of 2012 War of Angels War of Legends War of Mercenaries War of Thrones War of the Immortals WarFlow Waren Story Wargame1942 Warhammer 40,000: Eternal Crusade Warhammer 40K: Dark Millennium Online Warhammer Online: Wrath of Heroes Warkeepers Warrior Epic Wartune Wasteland 2 WebLords Wild West Online WildStar Wind of Luck WindSlayer 2 Wings of Destiny Wish Wizard101 Wizardry Online Wizards and Champions Wonder King Wonderland Online World Golf Tour World of Battles World of Darkness World of Heroes World of Kung Fu World of Pirates World of Speed World of Tanks World of Tanks Generals World of Warcraft World of Warplanes World of Warships World of the Living Dead WorldAlpha Wurm Online Xenoblade Chronicles: X Xenocell Xiah Xsyon Xulu YS Online Yitien ZU Online Zentia Zero Online Zero Online: The Andromeda Crisis Zodiac Online Zombies Ate My Pizza eRepublik

MMORPG.com Discussion Forums

General Discussion

General Discussion 

News & Features Discussion  » Dark and Light: Special Report: Billing Issues

2 Pages 1 2 » Search
33 posts found
  Dana

Novice Member

Joined: 1/07/04
Posts: 2425

 
OP  11/20/06 12:19:28 PM#1

Reports surfaced late last week of inactive accounts being imporperly charged. Garrett Fuller reports on what happened.

Farlan Entertainment, the makers of Dark and Light, has come under fire by community members for billing player accounts who are not actually playing the game. In these types of situations things can become very tricky so we here at MMORPG.com want to try to provide all the people involved with as much information as we can get. Here is the situation as it stands from community posts on the Dark & Light boards.

When players signed up for a Dark and Light pre-order last November they agreed to have ClickandBuy, an online pay service, charge them for any services rendered by Farlan Entertainment for the game Dark and Light. Players could have signed up for this pre-order and never once logged in to play the game, hence expecting to never be billed. All they were doing was signing up for pioneer accounts and giving information in case they wanted to play and be billed accordingly.

You can read the full report here.

Dana Massey
Formerly of MMORPG.com
Currently Lead Designer for Bit Trap Studios

  JelloB2000

Novice Member

Joined: 12/19/04
Posts: 1854

11/20/06 12:27:21 PM#2


Other than forum posts by employees, Farlan has yet to make any official announcement on their website. (...)

Farlan did neither make any official announcement when their site had a virus infection that spread to those visiting the site, so unless some kind of law-enforcement contacts them will pretend the problem does not exist or ever existed.

They have a minor post in the anouncement section (that is not linked outside of the forums) BUT the post does not explain why people got charged for the client-software aswell or what they will do as compensation.

  User Deleted
11/20/06 12:33:39 PM#3

Thumbs up to MMORPG.COM for putting this to the public and giving it more credence than just us posting about it here on the forums. I know it's a tricky thing to get the info out while making sure to avoid possible hassles from the dimwits at Farlan/NPcube, as well as Click and Buy. Please don't let this fall to the wayside, as it's time to start putting the pressure on these fraudsters. Again, kudos::::20::

  Interitus

Novice Member

Joined: 8/28/05
Posts: 136

11/20/06 1:22:12 PM#4
Well at least I have some idea whats going on. I was not a happy camper when I saw that email saying I was being charged.
  Thor79

Novice Member

Joined: 5/06/04
Posts: 96

11/20/06 2:39:16 PM#5

Thankfully I revoked the permission I gave C&B to charge my credit card...so nothing happened with my account.

I would assume the people who did get charged were the ones who forgot to revoke the permission for C&B to charge their credit card even though they hadn't actually setup their accounts for the subscription.

I believe I recall reading people here advising people to revoke the permission so something like this would not happen. Looks like that advice was good advice.

  Jade6

Novice Member

Joined: 7/06/04
Posts: 429

MMO session a day keeps doctor at bay.

11/20/06 2:52:37 PM#6

Of course it could always just be pure incompetence... I remember when World of Warcraft first went online in Europe, the system got swamped when thousands of people tried to subscribe at the same time and they got billed every time they tried again; more than one person mentioned they couldn't pay the rent since hundreds of euros were locked for Blizzard and thus temporarily unusable because of the hassle - I wonder how it turned out. So yeah, it happens...

Then again, trusting account details to incompetent people isn't much better than just handing them to robbers.

  Naar

Novice Member

Joined: 9/18/04
Posts: 165

11/20/06 4:39:11 PM#7
Wow...Farlan screwing people over for the millionth time? I'm so surprized.

  Eleuisis

Novice Member

Joined: 12/13/05
Posts: 14

11/20/06 4:45:41 PM#8
All these "free trials" request credit card numbers. It's a little scary. Makes me afraid to give out my credit card number to any of them.
  TarValon

Novice Member

Joined: 1/16/05
Posts: 59

11/20/06 6:58:17 PM#9

I would like to say thanks to MMorph.com for posting this article.  Click and Buy charged me for 69.98 on Nov 17.  I have an email copy from Click & Buy dated Feb 27, 2006 stating I cancelled Dark & Light and got my refund, but they charged me the full price, plus the extra $10.00.  I contacted my bank and they still want me to get some sort of confirmation from Click & Buy before they will refund my money. 

On the person who clicked the "REVOKE" tab on Click & Buy site, well, I did the same back in February but I still got charged.  You got to think this has to be criminal in some fashion.  Companies should not be able to do this. 

I just got this off of the Dark & Light website...

Current Game Access Plan

Our records indicate that you have already registered for the following game access plan:

Freedom Pack (USD)

If you wish to switch to a different game access plan, or if you have a Prepaid Game Credits plan to which you would like to add credits, please click the button below

So I goto the suspend game plan and get this screen...

  Please select a new service plan from the list below.

Current Service Plan:   Freedom Pack (USD)
 
Available Service Plans:  

 

 

 
 



 

 

So I click on the "Suspend Game Service" and I get this....

Missing or invalid service plan selection.

So, I cancelled my Pioneer subscription from Click & Buy in February 2006, clicked the revoke button (did not make screen copy - stupid me), Farlan Entertainment signed me up for the Freedom Plan without my knowledge and will not let me suspend the game service.

This is worse than having the clap.  

 

  SBE1

Novice Member

Joined: 6/05/06
Posts: 339

11/20/06 7:34:54 PM#10

The other problem is that it is very difficult (to put it politely) to actually cancel your account with Farlan/NP3.  There is no "cancel account" option.  The forum administrators tell folks to submit a ticket to actually cancel the game. 

As a result of slow or no response to tickets, many players have simply cancelled via the financial processor Click & Buy, either by disputing charges on their credit cards, changing credit card account numbers, or limiting the debit amount allowed under their account at Click & Buy.

Finally, earlier this year when pre-order players were attempting to get refunds, the process took a very long time and some players simply gave up.  It will be interesting to see how long it takes this time around to refund players.

This is just another problem surrounding this game. 

  Thor79

Novice Member

Joined: 5/06/04
Posts: 96

11/20/06 9:39:36 PM#11

To be clear...I revoked the permission of Click & Buy to charge my account...at that point I wasn't trusting Farlan to take care of anything. I checked my bank account today and there is no sign of a charge to the account and I haven't received anything from Click and Buy recently.

I never requested a refund though for my Pioneer Account. If they ever get their act together (which I highly doubt) that was a one time deal (except for the few they have let people buy)...if they ever get their act together...I'll have my pioneer account to use...if not...oh well, not the first time I wasted money on a game.

  DemonOvrlord

Novice Member

Joined: 1/06/06
Posts: 69

11/21/06 12:10:31 AM#12

Even if they actually refund any money (which seems doubtful), after this latest fiasco I think Dark and Light will go down in history as having rightfully earned the title:

"Worst MMOPRG ever released"

It's kind of nice to know exactly where the bottom of the barrel is located, just for reference. 

The really ridiculous thing is that you still see clueless-types defending the game on the DnL Forums.   I guess you really can feed garbage to some people and they'll happily eat it up.   

  ZenoLoc

Novice Member

Joined: 4/30/05
Posts: 71

11/21/06 12:17:28 AM#13
You have to hand it to D&L, They have managed the impossible.
They made SWG look like a glowing beacon of MMORPG perfection. 


  Digna

Novice Member

Joined: 11/19/05
Posts: 2014

The pen is mightier than the sword if the sword is very short, and the pen is very sharp.

11/21/06 4:29:33 AM#14

There were also other 'trial' packages which allowed you to play and cancel within 14 days if unsatisfied. I tried it, was horribly disappointed and cancelled. No money ever returned. I've had numerous emails and person to person phone calls to C&B and they confirm that the money was collected and sent on to Farlan. Emails to Farlan netted me several emails saying that had not collected any money and that I should look to C&B for it as well as 1 which said 'You do not have an account here. Your account has been cancelled. This is not our issue." Very disappointing. There is always the hope of a massive lawsuit I suppose. I don't mind rough games at the outset, I expect it. Several  times I renewed  a subscription then cancelled a week later because I realized I wasn't going to be able to go through it all, all over again. I was responsible for the money paid out (okay I wish I could have avoided it but who wouldn't) because I elected to play. Not the game companies fault I decided i couldn't spend the time again. DnL and Farlan though got their cancellation in writing within 3 days of starting the game which I think falls within the 14 days rather safely. At this point, after nearly 8 months of back and forth emails I've pretty much given up on them which I am sure is what was hoped for. How such a mess of a game could have been launched amazes me but the fact that HR and Accounting didn't fix this in hope of salvaging possible return customers later in the game's life.

  Lamamoto

Novice Member

Joined: 6/18/06
Posts: 20

11/21/06 6:40:48 AM#15

hello guys,

Hehe, same old story again.

In November 2005 i signed for an Pioneer account, in May 2006 i canceled it, cause the "Stresstest-Client" of DnL didnt work with my ATI- card (Graphic, for those who dont know ATI :)  ). I got my refund as it was promised by Farlan/NPcube.  OK , everthing allright. That I didnt get any help by support of DnL, with the problems depending on my Graphiccard, i dont have to say, most of you know that.

To give them ( Farlan/NPcube ) a second try i orded DnL some month later again, ok, end of all, everytime i tried to activate my gameaccount on the CnB site, there was still the information that my subscription be refunded, tho... nothing to activate. My phonecalls to CnB Germany , neither my emails , brought any result to fix that mistake.

Full disapointed by this kind of service i deleted my CnB account.

Month later i took a look in my Billinghistory on the DnL accountsite, there was still my second subsription as "pending" signed *lol

Some weeks later i got 2 emails, in first email are my both subscirptions  ( pioneer and the new )  are to be charged... * hehe, there is no CnB account, how lucky am i  , in second email , which was corrected, they deleted, the once deleted pioneeraccount :), but the second new subscription would be charged..... *lol

Both emails are in my postbox at the same time, only the timestamp differs some minutes !!!!

The only word i have to say to all of the above written is : if a company cant build a save and secure billingsystem, their products shouldnt buyed !

thats all i have to say

*sorry for my bad english :)

so long Pioneers of DnL

greetings

 

 

  Alarna

Novice Member

Joined: 12/24/05
Posts: 15

11/21/06 6:48:35 AM#16
Some errors in the report:

1. Not all of the community members got an email with billing report.

2. Not all the community members were set as Master.

My friend and me we both hadn't selected any packet, we took a look sometimes to see if anything changed in our accounts, but it hadn't. Then after the mail from click and buy we were astinished to see, that our account had been upgraded.

It's impossible to cancel an account. Some of us brought a charge aganinst Farlan
  korvass

Novice Member

Joined: 5/29/06
Posts: 630

Has successfully forgiven SOE/LA for the NGE.

11/21/06 7:04:35 AM#17
Yep, Farlan do it again. Wonder if they'll disappear with all that dough

I remember the virus fiasco. I even posted a warning on this site to let people know. Not a trolly post, just a warning. Strangely MMORPG gave me a warning *shrug*  
  Cholayna

Apprentice Member

Joined: 11/05/05
Posts: 1618

11/21/06 10:33:50 AM#18

Same crapola that went on at the beginning. There was an excellent post made regarding the legality of a "no refund" policy they tried to enforce (no refund on a product yet to be delivered and sight unseen - hah! incredible) . This post also gave some very good information regarding credit card online purchases and the customers rights (US at least - not sure if it applied to any other countries). After this post generated much ado on the forums, Farlan stated they would allow refunds. (they had no choice really). However, the original poster of this most excellent post was banned from not only the forums but from the game itself even though he was a paid pioneer!

Hundreds of ppl were ripped off at that time. Then came the mess again when they decided to sell the "refunded pioneer accounts". Same thing. Then it happened again when billing was to have started but due to the games inferior playability, they extended the free period yet again, several hundred were charged erroneously. Now that the free period has ended, several hundred are charged erroneously yet again! C&B goes by what information they receive from Farlan Entertainment. C&B had enjoyed a very satisfactory transaction history with several thousand companies across the globe -- until Farlan Entertainment. Several hundred ppl were taken care of with C&B going outside the lines and refunding ppl without the "confirmation" from Farlan as Farlan simply refused to deal with it.

Now the excuse of Farlan Entertainment taking the liberty of changing your "payment plan" without consent nor knowledge then expecting you to change it back to what you really wanted before the next round of billing had begun without being informed nor noticed that there was any change to your plan made at all is simply yet another laughable and highly unethical manuever by Farlan Entertainment.

 As was stated earlier in this thread, there was and still is no way to cancel anything with this game. Changing your billing address, revoking your C&B membership subscription to the game, all the ways they suggest obviously dont work. Calling your credit card company and reversing the charges seems to have worked for many. There is also implemented a "ban" on anything to do with C&B and Farlan Entertainment from accessing your account from your credit card company. A simple call with a full explanation of the circumstances surrounding these charges to your credit card company would take only minutes and you will be free of Farlan Entertainment forever.

Dont give up getting your money back. It is unknown just how many have not had the tenacity to stick with obtaining your money back however Farlan has time on their side and can and will "out-wait" you. Good luck to those ppl.

Farlan Entertainment and NP3 will indeed show the world just how horrible and catastrophic a game can be.

  User Deleted
11/21/06 11:33:16 AM#19

Hey, Cholayna? Remember when I said to watch for the next train wreck as soon as the free time ended? lol

  indiramourn

Apprentice Member

Joined: 12/13/05
Posts: 882

MMOs require more reasoning and imagination than most stereotypically ''adult'' activities.

11/21/06 12:19:30 PM#20

Originally posted by Zorvan

Hey, Cholayna? Remember when I said to watch for the next train wreck as soon as the free time ended? lol


Yeah, saw this coming from a million miles away.  My condolenses to the poor folks screwed over by Farlan.  All they wanted to do was throw their support behind an up-and-coming MMORPG developer--who, early on had so much "potential".  But in the end Farlan raised the concept of incompetence to an art form.  At this point, my only frustration (I was not affected by this latest scam) is with the few people who, for some demented reason, are still playing the role of DnL fanbois.  Even the term sycophant is too good a term for these misguided fools.
2 Pages 1 2 » Search