General Discussion

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Other than forum posts by employees, Farlan has yet to make any official announcement on their website. (...)

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They have a minor post in the anouncement section (that is not linked outside of the forums) BUT the post does not explain why people got charged for the client-software aswell or what they will do as compensation.

Thumbs up to MMORPG.COM for putting this to the public and giving it more credence than just us posting about it here on the forums. I know it's a tricky thing to get the info out while making sure to avoid possible hassles from the dimwits at Farlan/NPcube, as well as Click and Buy. Please don't let this fall to the wayside, as it's time to start putting the pressure on these fraudsters. Again, kudos

Thankfully I revoked the permission I gave C&B to charge my credit card...so nothing happened with my account.

I would assume the people who did get charged were the ones who forgot to revoke the permission for C&B to charge their credit card even though they hadn't actually setup their accounts for the subscription.

I believe I recall reading people here advising people to revoke the permission so something like this would not happen. Looks like that advice was good advice.

Of course it could always just be pure incompetence... I remember when World of Warcraft first went online in Europe, the system got swamped when thousands of people tried to subscribe at the same time and they got billed every time they tried again; more than one person mentioned they couldn't pay the rent since hundreds of euros were locked for Blizzard and thus temporarily unusable because of the hassle - I wonder how it turned out. So yeah, it happens...

Then again, trusting account details to incompetent people isn't much better than just handing them to robbers.

I would like to say thanks to MMorph.com for posting this article.  Click and Buy charged me for 69.98 on Nov 17.  I have an email copy from Click & Buy dated Feb 27, 2006 stating I cancelled Dark & Light and got my refund, but they charged me the full price, plus the extra $10.00.  I contacted my bank and they still want me to get some sort of confirmation from Click & Buy before they will refund my money. 

On the person who clicked the "REVOKE" tab on Click & Buy site, well, I did the same back in February but I still got charged.  You got to think this has to be criminal in some fashion.  Companies should not be able to do this. 

I just got this off of the Dark & Light website...

Current Game Access Plan

Our records indicate that you have already registered for the following game access plan:

Freedom Pack (USD)

If you wish to switch to a different game access plan, or if you have a Prepaid Game Credits plan to which you would like to add credits, please click the button below

So I goto the suspend game plan and get this screen...

So I click on the "Suspend Game Service" and I get this....

Missing or invalid service plan selection.

So, I cancelled my Pioneer subscription from Click & Buy in February 2006, clicked the revoke button (did not make screen copy - stupid me), Farlan Entertainment signed me up for the Freedom Plan without my knowledge and will not let me suspend the game service.

This is worse than having the clap.  

The other problem is that it is very difficult (to put it politely) to actually cancel your account with Farlan/NP3.  There is no "cancel account" option.  The forum administrators tell folks to submit a ticket to actually cancel the game. 

As a result of slow or no response to tickets, many players have simply cancelled via the financial processor Click & Buy, either by disputing charges on their credit cards, changing credit card account numbers, or limiting the debit amount allowed under their account at Click & Buy.

Finally, earlier this year when pre-order players were attempting to get refunds, the process took a very long time and some players simply gave up.  It will be interesting to see how long it takes this time around to refund players.

This is just another problem surrounding this game.