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General Discussion  » Zenimax just cut 300 customer service jobs for ESO in EU 4 months early

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119 posts found
  alterfenix

Novice Member

Joined: 3/05/10
Posts: 335

6/10/14 3:22:20 PM#21
Originally posted by Uhwop
It's the EU gamers fault.  They didn't give the game a fair chance and now not enough subs to cover pay checks.  

On the other hand if EU players were not treated as second class citizens... No EU server (let's be honest about it), bugs, lag (also let's be honest about it - distance does matter). Even badly organised aminatnances in April (when the most players were checking out TESO).

  Distopia

Drifter

Joined: 11/22/05
Posts: 15967

"what a boring life, HATING everything" -Gorilla Biscuits

6/10/14 3:26:34 PM#22
Originally posted by Maelwydd
Originally posted by Uhwop
It's the EU gamers fault.  They didn't give the game a fair chance and now not enough subs to cover pay checks.  

There are no EU gamers yet as there is no EU server. It isn't hard to work out why the game didn't do as expected when they fail to do something as obvious as forget to put the EU server in the EU.

The company is to hire 70 French speakers, 30 German speakers, as well as 150 English speakers to support players of its popular online game.

EU gamers are on US servers, which doesn't mean these people were not hired to give them support. It may be entirely possibly they were wired on to support a possible EU server, that will not happen now though. WHo knows, no reason to speculate when the facts will show themselves soon enough.

And please stop using the term "fanbois" it's unbecoming of a rational poster.

For every minute you are angry , you lose 60 seconds of happiness."-Emerson

It is a sign of a defeated man, to attack at ones character in the face of logic and reason- Me

  Maelwydd

Advanced Member

Joined: 2/26/09
Posts: 1169

6/10/14 3:32:25 PM#23
Originally posted by Distopia
Originally posted by Maelwydd
Originally posted by Uhwop
It's the EU gamers fault.  They didn't give the game a fair chance and now not enough subs to cover pay checks.  

There are no EU gamers yet as there is no EU server. It isn't hard to work out why the game didn't do as expected when they fail to do something as obvious as forget to put the EU server in the EU.

The company is to hire 70 French speakers, 30 German speakers, as well as 150 English speakers to support players of its popular online game.

EU gamers are on US servers, which doesn't mean these people were not hired to give them support. It may be entirely possibly they were wired on to support a possible EU server, that will not happen now though. WHo knows, no reason to speculate when the facts will show themselves soon enough.

And please stop using the term "fanbois" it's unbecoming of a rational poster.

My point still stands. It isn't hard to see why the game is failing when you have been following the game for a long time and can point out things like this.

And I like to throw the odd Fanboy reference in there from time to time, it allows me to laugh at the forum mods and the blinkered posters all in one shot.

  Nadia

Tipster

Joined: 7/26/03
Posts: 11792

6/10/14 4:06:44 PM#24

seen at earlier article

http://www.galwayindependent.com/20140319/news/250-temp-jobs-at-games-giant-S34441.html

candidates should email their contact details with a CV, to questbegins@kellyservices.co.uk

 

 

Zenimax is still hiring customer support for US

http://www.kellyservices.us/us/your-next-quest-awaits/#.U5dkXShQZTY

 

  SpottyGekko

Elite Member

Joined: 9/26/04
Posts: 3173

6/10/14 4:25:04 PM#25
Originally posted by Nadia

seen at earlier article

http://www.galwayindependent.com/20140319/news/250-temp-jobs-at-games-giant-S34441.html

candidates should email their contact details with a CV, to questbegins@kellyservices.co.uk

 

 

Zenimax is still hiring customer support for US

http://www.kellyservices.us/us/your-next-quest-awaits/#.U5dkXShQZTY

 

Crystal clear from that press article that the positions were known to be temporary when they first appeared, which means they were intended to handle the launch period rush. That rush is now over, so the short-term contracts are terminated. What's so amazing about that ?

  Joeyjojoshabadu

Advanced Member

Joined: 5/21/14
Posts: 106

6/10/14 5:49:15 PM#26
Originally posted by SpottyGekko
Originally posted by Nadia

seen at earlier article

http://www.galwayindependent.com/20140319/news/250-temp-jobs-at-games-giant-S34441.html

candidates should email their contact details with a CV, to questbegins@kellyservices.co.uk

 

 

Zenimax is still hiring customer support for US

http://www.kellyservices.us/us/your-next-quest-awaits/#.U5dkXShQZTY

 

Crystal clear from that press article that the positions were known to be temporary when they first appeared, which means they were intended to handle the launch period rush. That rush is now over, so the short-term contracts are terminated. What's so amazing about that ?

I think people are pointing out that the contracts were cut short (e.g. contracted for 6 months and told en mass to hit the bricks after 3), which is a major point of the article. Maybe this was planned, maybe not.

Also, the article says ZOS cut CS staff from 400 to 100. I hope next major update isn't as buggy as Crag was, or good luck getting timely CS responses.

As an aside, this is fairly dickish behaviour as well:

“It’s a disgrace how workers were treated. If they showed up at 10.30pm for the night shift, they were being told to go home at 11pm, that their jobs were gone,” he said.

 

  Hulluck

Advanced Member

Joined: 1/19/13
Posts: 477

6/10/14 6:14:53 PM#27

"Two to Six week contracts."  They weren't long term workers by any stretch according to that article.. They were temps and no doubt knew exactly what the deal was. Hire lots to deal with the massive surge wait till stuff calms down and then keep what you want. Release the rest.

  Slackker

Apprentice Member

Joined: 8/26/04
Posts: 225

6/10/14 6:16:18 PM#28

Anyone saying this isn't ESO staff is in denial.

This is expected, and not a doom scenario. The original contract was likely for PC and console release. WIth the console release pushed back there's really no reason to keep that CS staff on for now. The writing was on the wall when the delay was announced. I would guess they'll re-hire a similar amount when the time comes, likely a little less due to the popularity probably not being as high as they expected.

Or perhaps I'm just being too logical?

-Slackker

  Curragraigue

Novice Member

Joined: 3/25/14
Posts: 71

6/10/14 7:22:06 PM#29

Is it really surprising? They had short term contract workers to support three platforms starting up. They now only need to support one platform which has been running for 2 months now. 

Sad the workers lost the work that was expected just like it is sad the game did not release on console as intended in June. If the workers want more short term contract work they can probably pick up the rest of their intended work for ZOS when the game releases on console late this year or early next year.

  TheOctagon

Advanced Member

Joined: 2/12/11
Posts: 175

6/10/14 9:19:28 PM#30

I feel for those people, but I'm not surprised after ESO took a faceplant at launch.

This could have been avoided if  Zenimax had listened to their beta testers instead of their wallets.....

The sad thing is, people will return to the game when they've ironed out the bugs, but by then the damage will be done and financially they'll never recover...

FTP by 2015.

  lttexxan

Advanced Member

Joined: 7/15/04
Posts: 485

6/10/14 9:21:57 PM#31
Originally posted by Zeymere

Wow that really sucks.  Working for the gaming industry is a hard road to hoe.

 

Z

*row...as in a row in the garden you might need to hoe.

FTFY

It's better to lurk in forums and be thought a fool...than to endlessly "Quote" and remove all doubts.

  Lord.Bachus

Elite Member

Joined: 5/14/07
Posts: 8885

I believe in life before death... So dont forget to enjoy it while you still can.

6/11/14 12:49:59 AM#32

I contacted them over 7 problems in total, never got anyone to respond  to any of them...

 

Now i know why...  Lacking support for ESO is on of the main reasons i play more wildstar then ESO at the moment..

Best MMO experiences : EQ(PvE), DAoC(PvP), WoW(total package) LOTRO (worldfeel) GW2 (Artstyle and animations and worlddesign) SWTOR (Story immersion) TSW (story) ESO (character advancement)

  Shaigh

Hard Core Member

Joined: 3/07/13
Posts: 356

6/11/14 1:16:27 AM#33

I feel sorry for all people that were let go prematurely. Console release gets delayed, and lots of people lose their job because of it. I know all too well how it feels to have zero job security.

  Kothoses

Advanced Member

Joined: 4/08/10
Posts: 692

6/11/14 1:27:29 AM#34

I live in Galway, know some of those affected.  

 

I wont go into detail or repeat what people told me in confidence, but yes the Galway site only handles ESO support, no other games.

Promoting thought a new Gaming video blog http://www.youtube.com/user/quinnthalas discussing games, gamers and the internet with gameplay footage as background.

  cheyane

Hard Core Member

Joined: 7/17/09
Posts: 2549

6/11/14 2:02:02 AM#35
Originally posted by lttexxan
Originally posted by Zeymere

Wow that really sucks.  Working for the gaming industry is a hard road to hoe.

 

Z

*row...as in a row in the garden you might need to hoe.

FTFY

http://grammarist.com/usage/row-to-hoe/

 

Actually road to hoe has been used as said there in an accepted form by people from sports writing. It originated as misspelled version but has gained acceptance one could say from use.

 

People losing their jobs is absolutely terrible. I feel so bad for their families . This might be why Zenimax has been keeping mum about ESO sales . 

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  Phry

Elite Member

Joined: 7/01/04
Posts: 5543

6/11/14 2:10:48 AM#36
Originally posted by TheOctagon

I feel for those people, but I'm not surprised after ESO took a faceplant at launch.

This could have been avoided if  Zenimax had listened to their beta testers instead of their wallets.....

The sad thing is, people will return to the game when they've ironed out the bugs, but by then the damage will be done and financially they'll never recover...

FTP by 2015.

True, they should have paid more attention to what went on in Beta, or perhaps they did but didn't expect the problems to be as exacerbated as they were once the game went live, it may well have been a gamble, or perhaps they had no choice as they had 'run out of time' and or money for development. Either way they still have a lot of work to do on the game. I think the problem has only really been made worse by another game releasing recently that didn't suffer all those issues that Zenimax had with their game, it just made them look worse by comparison. Now Zenimax have to work on not just fixing their game, but rebuilding the trust they lost, its going to be an uphill struggle, not sure about it going F2P though, they would have to change so much to include in-game monetisation that i'm not sure they can do it, even if they wanted to

  Gdemami

Elite Member

Joined: 9/23/08
Posts: 7496

6/11/14 3:08:14 AM#37


Originally posted by TheOctagon

This could have been avoided if  Zenimax had listened to their beta testers instead of their wallets.....

Yes, because customers knows the best what is good for your business... /facepalm

  Uhwop

Hard Core Member

Joined: 3/20/10
Posts: 1698

6/11/14 7:48:07 AM#38
Originally posted by Gdemami

 


Originally posted by TheOctagon

This could have been avoided if  Zenimax had listened to their beta testers instead of their wallets.....


 

Yes, because customers knows the best what is good for your business... /facepalm

Your right, aren't you a customer?  It would stand to reason that they made a game for you and it cost 300 people their jobs.  Maybe if they had listened to other people they would have made a good ES mmo and had enough customers to keep those people working.  

  Mothanos

Hard Core Member

Joined: 10/20/10
Posts: 1886

6/11/14 8:02:08 AM#39

And so it begins....3 months post launch.

 

But fanboys will come here stating the game is doing awesome and their guild has still 400 members online and there is nothing wrong with the game.

 

Reality checks in as people unsub to this failure of an mmo that added nothing to the Elders Scroll franchise.

A cheap attempt to cash in on the IP's name done by a studio that coulnt and havent even fixed their own classes.

The Death March named Veteran levels where tons of people lose the will to log in.

The Group crashes in Cyrodiil and the everlasting Infinite loading screens / disconnections / freezes / lag / clunky combat / passives not working and !!! last but not least !!! the fine exploits that keep going on for weeks on ends.

 

This is the 1st sign of how bad ESO is doing, next up might be Developers from the team as funds keep drying up in a downward spiral as everyone who has heared about this mmo is staying away from it due to the Studio named Zenimax who are to incompetend to fix their own game.

Not to mention how bad this mmo realy is in both pvp / pve.

Tons of better mmo's on the market that offer much more value and fun for free or half the price.

 

 

Another themepark biting the dust.

  SlyLoK

Elite Member

Joined: 7/04/08
Posts: 1095

6/11/14 11:26:05 AM#40

1. These were temp postions hired for the release rush.

2. These are customer service reps which there are still many remaining.

3. These were not developers.

4. With the EU megaserver still based in the US they had no need to keep them longer than needed. I wouldnt be surprised if some are rehired when the EU server is moved.

Still to some cutting loose temp workers somehow means something.

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