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Elder Scrolls Online

Elder Scrolls Online 

General Discussion  » (ESO) Paypal Denies Reimbursement.

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228 posts found
  Asariasha

Hard Core Member

Joined: 8/05/11
Posts: 216

5/06/14 1:43:49 AM#101
MMO locust and exploiter of right of return. Shame on you!
  gameguy369

Hard Core Member

Joined: 8/19/09
Posts: 451

5/06/14 1:45:17 AM#102

I just enjoy how people are no longer just disappointed by a game, as it goes straight to "THE MOST BROKEN THING THAT EVER GRACED THIS EARTH. WHOEVER CREATED THIS IS PROOF THAT DEMONS ARE SENT FROM HELL TO TORTURE US".

 

You bought the game. You played it; You didn't like it. Move the f on.

  alexhpy98721

Novice Member

Joined: 3/09/10
Posts: 239

5/06/14 1:46:47 AM#103

Where are you from? EU laws allow you to get a refund within a reasonable time frame - 14 days i think. You should even get them from websites that state no refunds or other crap to try and get you to think asking for one is pointless.

If all else fails try and get the bank on the phone explain you got scammed and say you take full responsibility for the action. I did this once for SWTOR to reverse a sub fee charge after i canceled and i still got charged the next month, as long as you do it fast its ok.

 

But yes all this should have been done a while ago not one month after the fact... you most likely waited for paypal to give you an answer next time at least you know what to do.

 

 

  Dreamo84

Defender of Worlds

Joined: 5/20/04
Posts: 3053

I actually still like MMORPGs

5/06/14 1:50:12 AM#104
Originally posted by Incomparable

My bank failed also... but... I am not asking for a refund for the actual purchase but the extra charge of the monthly subscription whcih was charged by simply having an active subscription.

So i paid for an extra month which i did not use, or plan on using, since I currently do not have an active subscription before my free 30 days are over.

My bank is retarded I beleive, or simply have no power. At first they wanted me to file it as fraud by ESO... but I wanted them to investigate.

Retards like to make big accusations before they even understand what an MMO is, and how the subscription system works. They do not seem intent on making the necessary work to investigate. However, ESO is wrong at this point, but the actual reason might not be fraud, but something accidental.

I wonder what I should do in my case? Should I talk to ESO directly? Or go back ot my bank again?

You should always talk to the company first and see if they will resolve it. For one, they won't ban your account that way, but a charge back might.

I believe when you dispute a charge it is always filed as a "fraudulent charge" and then the bank investigates from there.

  Dreamo84

Defender of Worlds

Joined: 5/20/04
Posts: 3053

I actually still like MMORPGs

5/06/14 1:52:09 AM#105
Originally posted by gameguy369

I just enjoy how people are no longer just disappointed by a game, as it goes straight to "THE MOST BROKEN THING THAT EVER GRACED THIS EARTH. WHOEVER CREATED THIS IS PROOF THAT DEMONS ARE SENT FROM HELL TO TORTURE US".

 

You bought the game. You played it; You didn't like it. Move the f on.

hahaha right? People are so dramatic! Other than one annoyingly bugged quest I haven't had much issue at all since head start.

  LordZeik

Novice Member

Joined: 2/17/08
Posts: 185

5/06/14 2:00:10 AM#106
Transaction date of march 20th. We're now into May..... You couldn't of been that upset with the game if it took you over a month to try and dispute the charge. This thread does not help your credibility at all. If you disputed this charge back in the middle of April you would of got your refund most likely. Sounds like you wanted to play through your free 30 days and dip.
  User Deleted
5/06/14 2:05:15 AM#107
This one of the worst MMOs I have every had the displeasure of playing a complete failure and the company is lost the have no clue of what a MMO is and what a Guild is.  Guilds are family and not a place to business I recommend people stop trying to get a refund and mark it up as lose and let the game die a slow death like other crappy MMOs who failied like this game will.  I had a lot of hope for the game and the more I heard what the company was saying reminded me of the Blizzard mind set we know what the customer wants not the customer the only way this will change is if people stop playing and not subscribing .
  Scot

Hard Core Member

Joined: 10/10/03
Posts: 5280

5/06/14 4:53:41 AM#108
Originally posted by onemanwolf
This one of the worst MMOs I have every had the displeasure of playing a complete failure and the company is lost the have no clue of what a MMO is and what a Guild is.  Guilds are family and not a place to business I recommend people stop trying to get a refund and mark it up as lose and let the game die a slow death like other crappy MMOs who failied like this game will.  I had a lot of hope for the game and the more I heard what the company was saying reminded me of the Blizzard mind set we know what the customer wants not the customer the only way this will change is if people stop playing and not subscribing .

When was the last time any of our posters joined a website just to pan a game? So forgive me when I put you in the category of the around ten posters who have mysteriously decided to join just as TESO launches and then say the game is rubbish. The agenda of such posters is extremely transparent.

I am not even sure I understood what the OP was getting at, in his post did he say Paypal had denied reimbursement? If so this would be the first time I had ever heard of that happening for a MMO. So once again please excuse me for thinking its baloney.

  DarkFail

Novice Member

Joined: 9/16/08
Posts: 36

5/06/14 7:23:34 AM#109
This made my morning so much more enjoyable.
  CrazKanuk

Elite Member

Joined: 10/06/09
Posts: 1225

5/06/14 7:41:11 AM#110
Originally posted by trancefate
Originally posted by simsalabim77
Originally posted by trancefate
Originally posted by naami
I see you lost $80. Buying the more expensive edition of a game you aren't 100% sure about is never a good idea. Next time be more careful with your money.

I bought the expensive steak at dinner, if they burned I would return it just the same as the cheap steak.

How many bites would you take first?

 

Probably two or three, if the middle wasn't ruined I'd just eat it. Unfortunately with ESO it was 2-3 bites of good steak, and the rest was frozen solid....

No, sorry, not 2 or 3 bites, if you were in Veteran Rank content, you were basically done with the game. Sorry, but that's all you hear is how after Veteran Rank there's nothing left. How much /played time? 100 hours? 

Crazkanuk

----------------
Azarelos - 90 Hunter - Emerald
Durnzig - 90 Paladin - Emerald
Demonicron - 90 Death Knight - Emerald Dream - US
Tankinpain - 90 Monk - Azjol-Nerub - US
Brindell - 90 Warrior - Emerald Dream - US
----------------

  askdaboss

Novice Member

Joined: 9/13/11
Posts: 429

5/06/14 7:43:46 AM#111

I am glad to see that most people won't be asking for a refund because it is indecent to do so.

 

This increases significantly the chances of people who find getting a refund acceptable to get one.

  Spitfyre808

Novice Member

Joined: 3/14/12
Posts: 1

5/06/14 8:27:35 AM#112
You are a customer buying a product. How many companies let you return a product that isn't broken or defective and is already opened? Not very many. The bugs that you are complaining about were pretty much all during the free 30 days that you received anyways so you really didn't even waste any money while the bugs were around. I'm sorry, but I can't see this in your favor.
  Dreamo84

Defender of Worlds

Joined: 5/20/04
Posts: 3053

I actually still like MMORPGs

5/06/14 10:07:02 AM#113
If you but a physical copy of a game you can almost never return it. Should be the same for digital. You got what you paid for. I've made regrettable game purchases but it never occurs to me to get a refund.

  nightscar

Novice Member

Joined: 2/11/07
Posts: 33

5/06/14 10:19:53 AM#114


Originally posted by gameguy369
I just enjoy how people are no longer just disappointed by a game, as it goes straight to "THE MOST BROKEN THING THAT EVER GRACED THIS EARTH. WHOEVER CREATED THIS IS PROOF THAT DEMONS ARE SENT FROM HELL TO TORTURE US".

 

You bought the game. You played it; You didn't like it. Move the f on.


A Fricken men man,
Is this how the new generation of gamers are now?
self entitled little brats.. Who are used to getting there way from mommy and daddy..
I applaud ZenM & Paypal!

  Teala

Spotlight Poster

Joined: 6/16/04
Posts: 7436

"Really officer, they're herbs."

5/06/14 10:41:05 AM#115
This is like a person I know that goes to expensive boutiques, buys a nice dress, wears it one time, then takes it back the next day for a refund.  

  CrazKanuk

Elite Member

Joined: 10/06/09
Posts: 1225

5/06/14 10:51:11 AM#116
Originally posted by nightscar

 


Originally posted by gameguy369
I just enjoy how people are no longer just disappointed by a game, as it goes straight to "THE MOST BROKEN THING THAT EVER GRACED THIS EARTH. WHOEVER CREATED THIS IS PROOF THAT DEMONS ARE SENT FROM HELL TO TORTURE US".

 

 

You bought the game. You played it; You didn't like it. Move the f on.


 

A Fricken men man,
Is this how the new generation of gamers are now?
self entitled little brats.. Who are used to getting there way from mommy and daddy..
I applaud ZenM & Paypal!

Ummmm, yeah, Miss? I'm sorry, but I wasn't happy with that lap dance, I'd like my money back please. 

Crazkanuk

----------------
Azarelos - 90 Hunter - Emerald
Durnzig - 90 Paladin - Emerald
Demonicron - 90 Death Knight - Emerald Dream - US
Tankinpain - 90 Monk - Azjol-Nerub - US
Brindell - 90 Warrior - Emerald Dream - US
----------------

  User Deleted
5/06/14 10:53:56 AM#117
Originally posted by Gdemami


Unentitled claim was denied. That's how it should be done.

 

Oh look, someone using the new catchword "entitled" or "entitlement" out of context.

 

I think you were looking for "unsubstantiated"

 

Also, I would side with the consumer in this case.  As for those saying "Oh man, you played 50+ hours and want a refund, what a scam!"... I would probably imagine that if the OP said they only played 5 hours, there would be an equal amount yelling at him saying that the OP didn't give the game enough of a chance to make an informed decision.

  CoffeeBreak

Novice Member

Joined: 3/18/14
Posts: 245

5/06/14 11:01:19 AM#118
Originally posted by nickster29
Originally posted by Gdemami


Unentitled claim was denied. That's how it should be done.

 

Oh look, someone using the new catchword "entitled" or "entitlement" out of context.

 

I think you were looking for "unsubstantiated"

 

Also, I would side with the consumer in this case.  As for those saying "Oh man, you played 50+ hours and want a refund, what a scam!"... I would probably imagine that if the OP said they only played 5 hours, there would be an equal amount yelling at him saying that the OP didn't give the game enough of a chance to make an informed decision.

 

Nah.  If he only played 5 hours he'd be good.  

 

In 2014, it is completely acceptable to review an mmo based of the first few hours so.... that is how long it takes to determine the value of the entire game.  If you make it to VR content then you obviously know everything about the game and have no excuses.

 

 

  Mtibbs1989

Elite Member

Joined: 12/17/10
Posts: 2820

5/06/14 11:03:29 AM#119
Originally posted by trancefate

For anyone who was wondering, for the first time ever I have had a paypal dispute decided in favor of the seller. This is unprecedented, because as far as "product missing parts or not as advertised" claims go, this is by far the most blatantly broken piece of trash I have purchased. Sadly, Zenimax has lobbied paypal, and doesn't even respond to their emails anymore, giving paypal sole deliberation.

 

Dear ---- -----,

We have concluded our investigation into this case. Unfortunately, at this
time we are unable to decide this claim in your favor.


-----------------------------------
Transaction Details
-----------------------------------


Seller's Name: Zenimax Online Studios
Seller's Email: paypalNA@zenimaxonline.com
Seller's Transaction ID: 5TM39234GJ355510N

Transaction Date: Mar 20, 2014
Transaction Amount: -$79.99 USD
Invoice ID: 655000191299
Your Transaction ID: 2SB63073J49934307
Case Number: PP-003-106-386-865

Buyer's Transaction ID: 2SB63073J49934307

Sincerely,
PayPal

Unfortunately you went beyond the 4 week limit for refunds. There's a reason people say don't pre-purchase items as you technically have purchased that product the moment you've started the transaction. So for example: you've purchased it on March 20, 2014 giving you until April 19th to state your claim and ask for a refund. Although you can still fight it depends on the laws in your state.


Somebody, somewhere has better skills as you have, more experience as you have, is smarter than you, has more friends as you do and can stay online longer. Just pray he's not out to get you.

  kakasaki

Novice Member

Joined: 6/11/06
Posts: 1262

"Gentlemen, you can't fight in here! This is the War Room!"

5/06/14 11:05:48 AM#120
Originally posted by nickster29
Originally posted by Gdemami


Unentitled claim was denied. That's how it should be done.

 

Oh look, someone using the new catchword "entitled" or "entitlement" out of context.

 

I think you were looking for "unsubstantiated"

 

Also, I would side with the consumer in this case.  As for those saying "Oh man, you played 50+ hours and want a refund, what a scam!"... I would probably imagine that if the OP said they only played 5 hours, there would be an equal amount yelling at him saying that the OP didn't give the game enough of a chance to make an informed decision.

Probably but I would still think he would be entitled to a refund as the product was mostly "unused'. Two different issues that have little to do with each other.

A man is his own easiest dupe, for what he wishes to be true he generally believes to be true...

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