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Elder Scrolls Online

Elder Scrolls Online 

General Discussion  » (ESO) Paypal Denies Reimbursement.

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228 posts found
  summitus

Novice Member

Joined: 3/31/05
Posts: 1475

5/05/14 3:16:38 PM#21
Judging by the first line of the OP's post , it would seem that he makes a habit of these disputes .  Saying ..  " for the first time ever I have had a paypal dispute decided in favor of the seller. This is unprecedented "   would imply as much.
  trancefate

Novice Member

Joined: 5/01/13
Posts: 133

 
OP  5/05/14 3:18:02 PM#22

Originally posted by onlinenow25

Originally posted by Darkcrystal

Awesome news glad to see this!!!

 

To many gamers trying to take advantage of Paypal... ESO is playable... They had the same issues as every other MMO at release, they have the right to fix it, if they don't they you deserve  your money back, they did..The game is fixed and everyone is playing... I know this because I could not play due to crashing at login and a few others. They also gave us our time back ..

So Paypal should not give any of you your money back!!!

You have never eaten at a restaurant and sent back food or gotten your money back because the food was terrible after you already tasted/tried it?

 

Same concept.

 

There is also more loss to a restaurant from you even touching the food because that product is now lost compared to someone disliking a game and getting their money back.  Zenimax or any company at that has no actual loss of product that needs to be paid for through an increase of sales.

 

 

^^^ THIS

Originally posted by FlyByKnight

Paypal doesn't handle claims for digital or intangible goods. It's in their terms of service. Use your debit/credit card for purchases.

While they say this, it isn't true. They may try to fight you and force you to get a manager on the phone (in progress). I have succesfully recieved total reimbursement for a digital copy of another game  because I could pinpoint the issue to their software, not my hardware.

Originally posted by Ceryshen
Judging by what you said in your first sentence: " for the first time ever I have had a paypal dispute decided in favor of the seller. ", I am assuming you have done this in the past multiple times. Perhaps the frequency of your disputes raised red flags for PayPal?

Nope, I've had 3 disputes in 12 years and nearly a hundred thousand dollars in paypal transactions. I am a preferred customer and paypal platinum card holder...

 

  Zegaloth

Advanced Member

Joined: 5/12/12
Posts: 45

5/05/14 3:18:15 PM#23
Originally posted by onlinenow25
Originally posted by Darkcrystal

Awesome news glad to see this!!!

 

To many gamers trying to take advantage of Paypal... ESO is playable... They had the same issues as every other MMO at release, they have the right to fix it, if they don't they you deserve  your money back, they did..The game is fixed and everyone is playing... I know this because I could not play due to crashing at login and a few others. They also gave us our time back ..

So Paypal should not give any of you your money back!!!

You have never eaten at a restaurant and sent back food or gotten your money back because the food was terrible after you already tasted/tried it?

 

Same concept.

 

There is also more loss to a restaurant from you even touching the food because that product is now lost compared to someone disliking a game and getting their money back.  Zenimax or any company at that has no actual loss of product that needs to be paid for through an increase of sales.

 

 

This might be true if he didn't eat the entire meal before complaining.

  Voiidiin

Apprentice Member

Joined: 1/13/11
Posts: 826

Soylent green is made from PEOPLE

5/05/14 3:20:38 PM#24
Originally posted by trancefate
Nope, I've had 3 disputes in 12 years and nearly a hundred thousand dollars in paypal transactions. I am a preferred customer and paypal platinum card holder...

 

Thats 3 more than me and i have had a paypal acct since its inception. Maybe consider what you are buying prior to commiting the funds ?

Lolipops !

  onlinenow25

Novice Member

Joined: 6/26/07
Posts: 278

5/05/14 3:21:46 PM#25
Originally posted by Azzras
Originally posted by onlinenow25
Originally posted by Darkcrystal

Awesome news glad to see this!!!

 

To many gamers trying to take advantage of Paypal... ESO is playable... They had the same issues as every other MMO at release, they have the right to fix it, if they don't they you deserve  your money back, they did..The game is fixed and everyone is playing... I know this because I could not play due to crashing at login and a few others. They also gave us our time back ..

So Paypal should not give any of you your money back!!!

You have never eaten at a restaurant and sent back food or gotten your money back because the food was terrible after you already tasted/tried it?

 

Same concept.

 

There is a more loss to a restaurant from you even touching the food because that product is now lost compared to someone disliking a game and getting their money back.  Zenimax or any company at that has no actual loss of product that needs to be paid for through an increase of sales.

 

 

Not many restaurants will give you a full refund if you ate everything except the last bite.  @Zegolath as well

 

And the player didn't "eat everything except the last bite"

 

Is he VR10?  Does he have an almost fully geared character?  Does he have almost every skyshard in game?  That would be a proper analogy to "eat everything except the last bite"

 

Even at level 50, its not even half way through the game.

  trancefate

Novice Member

Joined: 5/01/13
Posts: 133

 
OP  5/05/14 3:23:20 PM#26

Originally posted by Voiidiin

Originally posted by trancefate
Nope, I've had 3 disputes in 12 years and nearly a hundred thousand dollars in paypal transactions. I am a preferred customer and paypal platinum card holder...

 

Thats 3 more than me and i have had a paypal acct since its inception. Maybe consider what you are buying prior to commiting the funds ?

^ My averaging one complaint every four years is bad? Ignorant comment. Not the customers fault if a product fails to live up by the standards written on the box.

Originally posted by Zegaloth

Originally posted by onlinenow25
Originally posted by Darkcrystal

Awesome news glad to see this!!!

 

To many gamers trying to take advantage of Paypal... ESO is playable... They had the same issues as every other MMO at release, they have the right to fix it, if they don't they you deserve  your money back, they did..The game is fixed and everyone is playing... I know this because I could not play due to crashing at login and a few others. They also gave us our time back ..

So Paypal should not give any of you your money back!!!

You have never eaten at a restaurant and sent back food or gotten your money back because the food was terrible after you already tasted/tried it?

 

Same concept.

 

There is also more loss to a restaurant from you even touching the food because that product is now lost compared to someone disliking a game and getting their money back.  Zenimax or any company at that has no actual loss of product that needs to be paid for through an increase of sales.

 

 

This might be true if he didn't eat the entire meal before complaining.


Actually, the complaint is that I couldn't eat the entire meal because it was "bugged" out..... so yeah.... stupid analogy.

 

In all actuality I was able to do everything up until ColdHarbour before my story quest completely bugged me out of progressing. I was also unable to compete in Cyrrodil... so yeah, thats 2/3 veteran areas, 1/3 of the main story, and 100% of pvp.

 

 

TLDR: Basically I ordered a four course meal and got handed a side salad for $80.

  FlyByKnight

Hard Core Member

Joined: 12/31/12
Posts: 495

5/05/14 3:25:45 PM#27

"While they say this, it isn't true. They may try to fight you and force you to get a manager on the phone (in progress). I have succesfully recieved total reimbursement for a digital copy of another game  because I could pinpoint the issue to their software, not my hardware."

 

You are correct, you may make a serious funk as a customer about receiving a refund on disputed claims, and POSSIBLY get a refund. In general if you go through the normal chains your claim will be denied.

 

Also note, if you repeatedly have dispute claims on your account, you get red flagged with Paypal and you will meet with more resistance because they will view you as an abuser (even if you aren't).

 

As a gamer who deals with MMORPGs and knows how developers release unfinished shit product without any recourse it would be in your best interest to use a debit or credit card rather than fight with PayPal and ignoramus forum fanboys.

  simsalabim77

Advanced Member

Joined: 4/27/13
Posts: 613

5/05/14 3:25:54 PM#28
How many hours did you spend playing the game?
  dotdotdash

Advanced Member

Joined: 6/01/11
Posts: 347

5/05/14 3:26:37 PM#29


Originally posted by trancefate

Originally posted by cheyane Why did you not ask for a refund right from the start from Zenimax ? Why wait and try to get it from Paypal ? You should have done it within the first week. How long did you wait ? You played the full 30 days right then you deserve not getting the money.
To respond to you and the other completely incorrect and ignorant comments here, I tried VERY hard to make this game work. Tried to the point of giving them multiple weeks to fix known issues 100% halting progress, to no avail.

 

For the record, I did ask for a refund well before the grace period was over, 21 days in to be exact.

 

Here is the copy pasta.

 

"The product was significantly not as described. Ignoring significant ammounts of downtime creating large times of complete unplayability, there were issues that completely precluded participating in the content I paid for. Every single attempt at a forray into cyrrodil has ended in chain crashes, I had to re-install three times and this problem still persists. Frequent duping has destroyed the game economy, three well known ones within a week. Guild bank and mail functionality have been down for a significant ammount of time. My character was stuck for greater than two weeks time unable to progress because of a known and unfixed issue in the main story quest. Bots run rampant and can be seen EVERYWHERE. Gold spammers fill my in game mail and chat boxes continuously. But more than anything: I was more often than not UNABLE to play your game or progress to the content I paid for due to bugs and instability."

 

Keep in mind, I paid $80 for a workable, long term, MMORPG. Not for a single player RPG with broken PVP, no player interaction, broken mail, broken bank, bots, multiple economy destroying gold/item dupes that have been intentionally left in since beta, and bugs that literally halt progression through 4/5 (all veteran zones, cyrrodil, and eventually craglorn) of the game.

 

SO yeah, I guess i'd take an 80% reimbursement since I was able to complete about 20% of the content I paid for....

 

 

 

TLDR: I'm not asking for a refund because I didn't like the game; quite contrarily the game was great, their release and backend were so garbage they completely denied service and playability to many customers, myself included.

 


Unfortunately you failed to consider what would class as "a reasonable period of time" when asking for your refund.

In the UK, for example, Statutory Rights enable me to ask for a refund and get it within a reasonable period of time after the purchase (7-14 days). If I waited 21 days and then asked for the refund, I would get told to do one...

If for those 21 days you could not play the game at all then you could possibly puppy dog up to Zenimax directly. If however you did in fact play a large chunk of the game, multiple levels across multiple hours of game time, you aren't going to get a refund as you've experienced a majority of the product without error.

  Zegaloth

Advanced Member

Joined: 5/12/12
Posts: 45

5/05/14 3:26:55 PM#30
Originally posted by onlinenow25
Originally posted by Azzras
Originally posted by onlinenow25
Originally posted by Darkcrystal

Awesome news glad to see this!!!

 

To many gamers trying to take advantage of Paypal... ESO is playable... They had the same issues as every other MMO at release, they have the right to fix it, if they don't they you deserve  your money back, they did..The game is fixed and everyone is playing... I know this because I could not play due to crashing at login and a few others. They also gave us our time back ..

So Paypal should not give any of you your money back!!!

You have never eaten at a restaurant and sent back food or gotten your money back because the food was terrible after you already tasted/tried it?

 

Same concept.

 

There is a more loss to a restaurant from you even touching the food because that product is now lost compared to someone disliking a game and getting their money back.  Zenimax or any company at that has no actual loss of product that needs to be paid for through an increase of sales.

 

 

Not many restaurants will give you a full refund if you ate everything except the last bite.  @Zegolath as well

 

And the player didn't "eat everything except the last bite"

 

Is he VR10?  Does he have an almost fully geared character?  Does he have almost every skyshard in game?  That would be a proper analogy to "eat everything except the last bite"

 

Even at level 50, its not even half way through the game.

Do you not understand that he has had the game for well over a month? Thats like going to a resturant, eating half of your meal and getting it to go, then waiting 30 days to eat it, only to return it to the resturant to say it tasted bad and you want a refund, only in this case the game has been getting better with all of the bug fixes.

  trancefate

Novice Member

Joined: 5/01/13
Posts: 133

 
OP  5/05/14 3:27:38 PM#31
Originally posted by FlyByKnight

"While they say this, it isn't true. They may try to fight you and force you to get a manager on the phone (in progress). I have succesfully recieved total reimbursement for a digital copy of another game  because I could pinpoint the issue to their software, not my hardware."

 

You are correct, you may make a serious funk as a customer about receiving a refund on disputed claims, and POSSIBLY get a refund. In general if you go through the normal chains your claim will be denied.

 

Also note, if you repeatedly have dispute claims on your account, you get red flagged with Paypal and you will meet with more resistance because they will view you as an abuser (even if you aren't).

 

As a gamer who deals with MMORPGs and knows how developers release unfinished shit product without any recourse it would be in your best interest to use a debit or credit card rather than fight with PayPal and ignoramus forum fanboys.

100% true.

 

UPDATE: After speaking with PayPal management, I have been informed that if you request your tied bank account to do a chargeback on this, PayPal -- WILL NOT -- argue with your bank, and Zenimax has already greenlighted any chargebacks without contest.

  Teala

Spotlight Poster

Joined: 6/16/04
Posts: 7431

"Really officer, they're herbs."

5/05/14 3:28:29 PM#32
Originally posted by Azzras

So you played your 30 day time and after asked for a refund?

Shame on you.

Yep.   What's worse is they come here and expect sympathy.    You paid for the game, played it for the 30 days free and expect a refund, sorry...but Zenimax owes you nothing and Pay Pal was right for turning you down.   

  Torcip

Elite Member

Joined: 6/14/06
Posts: 610

5/05/14 3:31:20 PM#33

Glad to see paypal might be stopping people from abusing chargebacks. The sheer amount of times I see people telling others to go straight for a charge back before any other course of action is absolutely ridiculous. You should always go to the company first and give them reasons other than your game sucks because hate to tell you but that is not a reason to get a refund and never will be.

If Zenimax has said that they are giving out refunds no questions asked then why the hell would you go over their head and do a charge back, just ask Zenimax for a refund. This makes no sense to me.

And btw, in case you guys don't know doing  multiple charge backs can get you in trouble and enough of them could even prevent you from getting another card in the future without jumping through hoops. Charge backs also cause the company to lose a lot more than just what you paid.

 

  naami

Hard Core Member

Joined: 4/02/14
Posts: 59

5/05/14 3:33:53 PM#34
I see you lost $80. Buying the more expensive edition of a game you aren't 100% sure about is never a good idea. Next time be more careful with your money.
  General-Zod

Hard Core Member

Joined: 9/19/06
Posts: 550

Kneel.

5/05/14 3:35:47 PM#35
Originally posted by naami
I see you lost $80. Buying the more expensive edition of a game you aren't 100% sure about is never a good idea. Next time be more careful with your money.

This

  sacredcow4

Apprentice Member

Joined: 11/07/04
Posts: 191

5/05/14 3:40:02 PM#36

Paypal gave me my full refund from ESO, but I contacted zenimax first and posted our conversation when they stopped responding after finally agreeing to refund me.

Were you banned before requesting refund?

Heaven and Hell is debatable - Karma is not.

  Reklaw

Elite Member

Joined: 1/07/06
Posts: 6106

The adult I am takes care of most things real life. However my inner-child is a GAMER!!

5/05/14 3:40:36 PM#37
Originally posted by trancefate
Originally posted by cheyane
Why did you not ask for a refund right from the start from Zenimax ? Why wait and try to get it from Paypal ? You should have done it within the first week. How long did you wait ? You played the full 30 days right then you deserve not getting the money.

To respond to you and the other completely incorrect and ignorant comments here, I tried VERY hard to make this game work. Tried to the point of giving them multiple weeks to fix known issues 100% halting progress, to no avail.

 

For the record, I did ask for a refund well before the grace period was over, 21 days in to be exact.

 

Here is the copy pasta.

 

"The product was significantly not as described.

I personaly feel it is the game as described, yes it has some issue's some seem to experiance more then others (incl me) I have run into a few issue's, but keep in mind I've been playing this genre for many years so I alway's give a newly released game time to mature, same goes with it's community it will settle down to the more dedicated players. People are just far to impatience.

Ignoring significant ammounts of downtime creating large times of complete unplayability, there were issues that completely precluded participating in the content I paid for. Every single attempt at a forray into cyrrodil has ended in chain crashes, I had to re-install three times and this problem still persists. Frequent duping has destroyed the game economy, three well known ones within a week. Guild bank and mail functionality have been down for a significant ammount of time. My character was stuck for greater than two weeks time unable to progress because of a known and unfixed issue in the main story quest. Bots run rampant and can be seen EVERYWHERE. Gold spammers fill my in game mail and chat boxes continuously. But more than anything: I was more often than not UNABLE to play your game or progress to the content I paid for due to bugs and instability."

Regardless I have been effected with the downtime's quite allot since I need to plan my gametime and don't have much of it. But to me it's a good sign, they are on top of known issue's, some will be fixed, some will not, new might become known....it's the story of any MMO/RPG both succesfull or slightly succesfull or even unsuccesfull games.

Not really sure why you re-installed the game 3 times, or was it really  just because the game crashed??

Goldspammers are a plaque but most of the time a simple /ignore will do th trick. I sure do find it anoying F1 every gold spam mail but I will do so everytime I get one. The ignore in chat doesn't really take much time

Keep in mind, I paid $80 for a workable, long term, MMORPG. Not for a single player RPG with broken PVP, no player interaction, broken mail, broken bank, bots, multiple economy destroying gold/item dupes that have been intentionally left in since beta, and bugs that literally halt progression through 4/5 (all veteran zones, cyrrodil, and eventually craglorn) of the game.

So glad I am  experianced MMORPG player and already knew not to pursuit reaching VR  or cap lvl with a newly released game. Doesn't make it okay these issue's keep people from playing "their" way. But like I said anyone with some experiance in this genre should have known better.... As for the economy destroyed, you know that's not true, did it get stratched, sure.

Also sure long before I reach VR I am sure most issue's are fixed. Since I have run into just some very minor issue's so far.

SO yeah, I guess i'd take an 80% reimbursement since I was able to complete about 20% of the content I paid for....

 Why the rush?

 

 

TLDR: I'm not asking for a refund because I didn't like the game; quite contrarily the game was great, their release and backend were so garbage they completely denied service and playability to many customers, myself included.

 

 

  trancefate

Novice Member

Joined: 5/01/13
Posts: 133

 
OP  5/05/14 3:40:45 PM#38
Originally posted by naami
I see you lost $80. Buying the more expensive edition of a game you aren't 100% sure about is never a good idea. Next time be more careful with your money.

1) I'll get my $80 back, I promise you that.

2) I almost always buy the collectors edition, this is the first time I've ever asked for a refund on one.

 

 

I bought the expensive steak at dinner, if they burned I would return it just the same as the cheap steak.

  simsalabim77

Advanced Member

Joined: 4/27/13
Posts: 613

5/05/14 3:42:34 PM#39
Originally posted by trancefate
Originally posted by naami
I see you lost $80. Buying the more expensive edition of a game you aren't 100% sure about is never a good idea. Next time be more careful with your money.

I bought the expensive steak at dinner, if they burned I would return it just the same as the cheap steak.

How many bites would you take first?

  trancefate

Novice Member

Joined: 5/01/13
Posts: 133

 
OP  5/05/14 3:43:33 PM#40
Originally posted by simsalabim77
Originally posted by trancefate
Originally posted by naami
I see you lost $80. Buying the more expensive edition of a game you aren't 100% sure about is never a good idea. Next time be more careful with your money.

I bought the expensive steak at dinner, if they burned I would return it just the same as the cheap steak.

How many bites would you take first?

 

Probably two or three, if the middle wasn't ruined I'd just eat it. Unfortunately with ESO it was 2-3 bites of good steak, and the rest was frozen solid....

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