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General Discussion  » Mistakenly banned again- Zenimax get your act together

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68 posts found
  Nanfoodle

Elite Member

Joined: 5/23/06
Posts: 3431

5/01/14 10:53:35 AM#41
Originally posted by Ehllfhire
On the phone now 3rd day into the ban because I got ANOTHER 3 day ban this morning for cussing on the forums that I cannot even access. I feel like crying. How the hell does that happen?

I would call asking for the cancellation dept. Most companies have them and normally have skill sets other dept can use. Like get your account out of its ban status. Its sad but at the same time very funny, I really hope ZM works on their customer service soon.

EDIT: Did you swear in a post before you were under ban? If you did it could have been reported while you were under ban and then, well...

  Roguewiz

Hard Core Member

Joined: 9/01/02
Posts: 502

When a Kender says "oops!"; its already too late.

5/01/14 10:57:39 AM#42

The first accidental ban, I can see

The second could be a mere coincidence

However the 3rd, it starts raising questions about the competency of Zenimax or the legitimacy of your claims of being "mistakenly" banned 3 different times.

If it is Zenimax > Screw them.  Cancel your sub and get a refund.  They don't deserve it.

If it is you > Come clean

 

Raquelis in various games
Played: Everything
Playing: Everquest, Hearthstone, League of Legends
Wants: The World
Anticipating: Everquest Next, Everquest Next Landmark, Archeage

The secret to making a great game: Don't cater to the masses!

  Ehllfhire

Apprentice Member

Joined: 8/11/10
Posts: 590

Playing the FFXIV 2.0 Demo

 
OP  5/01/14 11:33:20 AM#43
Originally posted by Nanfoodle
Originally posted by Ehllfhire
On the phone now 3rd day into the ban because I got ANOTHER 3 day ban this morning for cussing on the forums that I cannot even access. I feel like crying. How the hell does that happen?

I would call asking for the cancellation dept. Most companies have them and normally have skill sets other dept can use. Like get your account out of its ban status. Its sad but at the same time very funny, I really hope ZM works on their customer service soon.

EDIT: Did you swear in a post before you were under ban? If you did it could have been reported while you were under ban and then, well...

Never have I swore on the forums there

Any graphical, audio, or gameplay restrictions not seen in other mmos but found in FFXIV can be blamed on one thing.
PS3

  Ehllfhire

Apprentice Member

Joined: 8/11/10
Posts: 590

Playing the FFXIV 2.0 Demo

 
OP  5/01/14 11:34:51 AM#44
Originally posted by Roguewiz

The first accidental ban, I can see

The second could be a mere coincidence

However the 3rd, it starts raising questions about the competency of Zenimax or the legitimacy of your claims of being "mistakenly" banned 3 different times.

If it is Zenimax > Screw them.  Cancel your sub and get a refund.  They don't deserve it.

If it is you > Come clean

 

It isnt me, and Im very close to cancelling. First mmo I get my wife to play as well and she wants to cancel because of what theyve done to me.

Any graphical, audio, or gameplay restrictions not seen in other mmos but found in FFXIV can be blamed on one thing.
PS3

  Nanfoodle

Elite Member

Joined: 5/23/06
Posts: 3431

5/01/14 11:56:50 AM#45
Originally posted by Ehllfhire
Originally posted by Roguewiz

The first accidental ban, I can see

The second could be a mere coincidence

However the 3rd, it starts raising questions about the competency of Zenimax or the legitimacy of your claims of being "mistakenly" banned 3 different times.

If it is Zenimax > Screw them.  Cancel your sub and get a refund.  They don't deserve it.

If it is you > Come clean

 

It isnt me, and Im very close to cancelling. First mmo I get my wife to play as well and she wants to cancel because of what theyve done to me.

My wife is loving Wildstar because of the housing. Making things all purdy. You could try selling her on that, EQN and AA are both coming out over the next year. My wife and I have been MMOing together now for 7 years, lots of good times. 

  Ehllfhire

Apprentice Member

Joined: 8/11/10
Posts: 590

Playing the FFXIV 2.0 Demo

 
OP  5/01/14 12:04:26 PM#46
Originally posted by Nanfoodle
Originally posted by Ehllfhire
Originally posted by Roguewiz

The first accidental ban, I can see

The second could be a mere coincidence

However the 3rd, it starts raising questions about the competency of Zenimax or the legitimacy of your claims of being "mistakenly" banned 3 different times.

If it is Zenimax > Screw them.  Cancel your sub and get a refund.  They don't deserve it.

If it is you > Come clean

 

It isnt me, and Im very close to cancelling. First mmo I get my wife to play as well and she wants to cancel because of what theyve done to me.

My wife is loving Wildstar because of the housing. Making things all purdy. You could try selling her on that, EQN and AA are both coming out over the next year. My wife and I have been MMOing together now for 7 years, lots of good times. 

If I quit this game Im done with mmos.

Any graphical, audio, or gameplay restrictions not seen in other mmos but found in FFXIV can be blamed on one thing.
PS3

  Nanfoodle

Elite Member

Joined: 5/23/06
Posts: 3431

5/01/14 12:20:13 PM#47
Originally posted by Ehllfhire
Originally posted by Nanfoodle
Originally posted by Ehllfhire
Originally posted by Roguewiz

The first accidental ban, I can see

The second could be a mere coincidence

However the 3rd, it starts raising questions about the competency of Zenimax or the legitimacy of your claims of being "mistakenly" banned 3 different times.

If it is Zenimax > Screw them.  Cancel your sub and get a refund.  They don't deserve it.

If it is you > Come clean

 

It isnt me, and Im very close to cancelling. First mmo I get my wife to play as well and she wants to cancel because of what theyve done to me.

My wife is loving Wildstar because of the housing. Making things all purdy. You could try selling her on that, EQN and AA are both coming out over the next year. My wife and I have been MMOing together now for 7 years, lots of good times. 

If I quit this game Im done with mmos.

If you come back to MMOs in the future I would suggest if bugs and new launch problems stress you this much to quit all MMOs, you should wait till a game has been out 3-6 months. Right now ZM is trying to fix millions of problems and their customer service team, Im sure is over loaded. Few months from now I bet they could have fixed this within a few hours. 

  Ehllfhire

Apprentice Member

Joined: 8/11/10
Posts: 590

Playing the FFXIV 2.0 Demo

 
OP  5/01/14 12:45:09 PM#48
Originally posted by Nanfoodle
Originally posted by Ehllfhire
Originally posted by Nanfoodle
Originally posted by Ehllfhire
Originally posted by Roguewiz

The first accidental ban, I can see

The second could be a mere coincidence

However the 3rd, it starts raising questions about the competency of Zenimax or the legitimacy of your claims of being "mistakenly" banned 3 different times.

If it is Zenimax > Screw them.  Cancel your sub and get a refund.  They don't deserve it.

If it is you > Come clean

 

It isnt me, and Im very close to cancelling. First mmo I get my wife to play as well and she wants to cancel because of what theyve done to me.

My wife is loving Wildstar because of the housing. Making things all purdy. You could try selling her on that, EQN and AA are both coming out over the next year. My wife and I have been MMOing together now for 7 years, lots of good times. 

If I quit this game Im done with mmos.

If you come back to MMOs in the future I would suggest if bugs and new launch problems stress you this much to quit all MMOs, you should wait till a game has been out 3-6 months. Right now ZM is trying to fix millions of problems and their customer service team, Im sure is over loaded. Few months from now I bet they could have fixed this within a few hours. 

Where is my problem anything remotely related to a bug? Its a customer service issue, and they arent doing a thing to help me. I just got off the phone where the CS agent told me I was innocent, he could see my chat records, but he could not do a thing to help me because only their appeals department could. Their appeals department has yet to contact me. Customer service wont connect me to them nor a supervisor who could help me. 3-6 months time doesnt fix pissing all over your customer base. Literally they have robbed me now 4 days of my 30 days of play time, due to these mistaken bans. Is it my fault Zenimax bans first and then investigates after someone innocent complains?

Any graphical, audio, or gameplay restrictions not seen in other mmos but found in FFXIV can be blamed on one thing.
PS3

  User Deleted
5/01/14 12:50:04 PM#49
Originally posted by Ehllfhire
Originally posted by Nanfoodle
Originally posted by Ehllfhire
Originally posted by Nanfoodle
Originally posted by Ehllfhire
Originally posted by Roguewiz

The first accidental ban, I can see

The second could be a mere coincidence

However the 3rd, it starts raising questions about the competency of Zenimax or the legitimacy of your claims of being "mistakenly" banned 3 different times.

If it is Zenimax > Screw them.  Cancel your sub and get a refund.  They don't deserve it.

If it is you > Come clean

 

It isnt me, and Im very close to cancelling. First mmo I get my wife to play as well and she wants to cancel because of what theyve done to me.

My wife is loving Wildstar because of the housing. Making things all purdy. You could try selling her on that, EQN and AA are both coming out over the next year. My wife and I have been MMOing together now for 7 years, lots of good times. 

If I quit this game Im done with mmos.

If you come back to MMOs in the future I would suggest if bugs and new launch problems stress you this much to quit all MMOs, you should wait till a game has been out 3-6 months. Right now ZM is trying to fix millions of problems and their customer service team, Im sure is over loaded. Few months from now I bet they could have fixed this within a few hours. 

Where is my problem anything remotely related to a bug? Its a customer service issue, and they arent doing a thing to help me. I just got off the phone where the CS agent told me I was innocent, he could see my chat records, but he could not do a thing to help me because only their appeals department could. Their appeals department has yet to contact me. Customer service wont connect me to them nor a supervisor who could help me. 3-6 months time doesnt fix pissing all over your customer base. Literally they have robbed me now 4 days of my 30 days of play time, due to these mistaken bans. Is it my fault Zenimax bans first and then investigates after someone innocent complains?

 If/When you get back in change your account name, that will probably resolve it from ever happening again.

  Ehllfhire

Apprentice Member

Joined: 8/11/10
Posts: 590

Playing the FFXIV 2.0 Demo

 
OP  5/01/14 12:53:32 PM#50
Originally posted by Pyatra
Originally posted by Ehllfhire
Originally posted by Nanfoodle
Originally posted by Ehllfhire
Originally posted by Nanfoodle
Originally posted by Ehllfhire
Originally posted by Roguewiz

The first accidental ban, I can see

The second could be a mere coincidence

However the 3rd, it starts raising questions about the competency of Zenimax or the legitimacy of your claims of being "mistakenly" banned 3 different times.

If it is Zenimax > Screw them.  Cancel your sub and get a refund.  They don't deserve it.

If it is you > Come clean

 

It isnt me, and Im very close to cancelling. First mmo I get my wife to play as well and she wants to cancel because of what theyve done to me.

My wife is loving Wildstar because of the housing. Making things all purdy. You could try selling her on that, EQN and AA are both coming out over the next year. My wife and I have been MMOing together now for 7 years, lots of good times. 

If I quit this game Im done with mmos.

If you come back to MMOs in the future I would suggest if bugs and new launch problems stress you this much to quit all MMOs, you should wait till a game has been out 3-6 months. Right now ZM is trying to fix millions of problems and their customer service team, Im sure is over loaded. Few months from now I bet they could have fixed this within a few hours. 

Where is my problem anything remotely related to a bug? Its a customer service issue, and they arent doing a thing to help me. I just got off the phone where the CS agent told me I was innocent, he could see my chat records, but he could not do a thing to help me because only their appeals department could. Their appeals department has yet to contact me. Customer service wont connect me to them nor a supervisor who could help me. 3-6 months time doesnt fix pissing all over your customer base. Literally they have robbed me now 4 days of my 30 days of play time, due to these mistaken bans. Is it my fault Zenimax bans first and then investigates after someone innocent complains?

 If/When you get back in change your account name, that will probably resolve it from ever happening again.

Or have the gm's actually investigate reports of abuse of conduct before just banning. Because thats what happened here, someone reported me for cussing in zone, and as the rep told me as he was looking at my chat logs it was clear I hadnt and was mistakenly banned. But apparently all customer service can do is answer the phone and say sorry we cant help you.

Any graphical, audio, or gameplay restrictions not seen in other mmos but found in FFXIV can be blamed on one thing.
PS3

  Nanfoodle

Elite Member

Joined: 5/23/06
Posts: 3431

5/01/14 12:55:06 PM#51
Originally posted by Ehllfhire
Originally posted by Nanfoodle
Originally posted by Ehllfhire
Originally posted by Nanfoodle
Originally posted by Ehllfhire
Originally posted by Roguewiz

The first accidental ban, I can see

The second could be a mere coincidence

However the 3rd, it starts raising questions about the competency of Zenimax or the legitimacy of your claims of being "mistakenly" banned 3 different times.

If it is Zenimax > Screw them.  Cancel your sub and get a refund.  They don't deserve it.

If it is you > Come clean

 

It isnt me, and Im very close to cancelling. First mmo I get my wife to play as well and she wants to cancel because of what theyve done to me.

My wife is loving Wildstar because of the housing. Making things all purdy. You could try selling her on that, EQN and AA are both coming out over the next year. My wife and I have been MMOing together now for 7 years, lots of good times. 

If I quit this game Im done with mmos.

If you come back to MMOs in the future I would suggest if bugs and new launch problems stress you this much to quit all MMOs, you should wait till a game has been out 3-6 months. Right now ZM is trying to fix millions of problems and their customer service team, Im sure is over loaded. Few months from now I bet they could have fixed this within a few hours. 

Where is my problem anything remotely related to a bug? Its a customer service issue, and they arent doing a thing to help me. I just got off the phone where the CS agent told me I was innocent, he could see my chat records, but he could not do a thing to help me because only their appeals department could. Their appeals department has yet to contact me. Customer service wont connect me to them nor a supervisor who could help me. 3-6 months time doesnt fix pissing all over your customer base. Literally they have robbed me now 4 days of my 30 days of play time, due to these mistaken bans. Is it my fault Zenimax bans first and then investigates after someone innocent complains?

Ya I didnt just say bugs, I said new launch problems. Companies are not perfect and even with the best planning humans cant see every problem that could come up. Maybe 2 months from now the customer service resp will be able to fix your problem right away over escalating your problem. The top level reps more then likely have more people to look into then they have staff. No one has robbed you, I am sure once its fixed the customer service reps will be able to do something to fix your lots time with a credit. 

There is 2 sides to your problem, slower ban system that keeps trash players playing and bugging players longer and the one they have now that bans right away. Not saying its right but I can see why they did it. My bet is more people quit over jurk players then customers like you who may have fallen in the cracks. This all falls under new game problems and maybe thats not for you if it would make you quit all MMOs over it lol. 

  Jaychi72

Advanced Member

Joined: 10/24/12
Posts: 66

5/01/14 12:57:07 PM#52
Originally posted by Iselin
Originally posted by Ehllfhire
Originally posted by Pyatra
Data entry?  No, someone's reporting you dude.  Whether legit or not someone is reporting you regardless if you are cussing or not.  You make any enemies of trolls in game?

Thats what the rep said, apparently all bannings are done by a person he said, so it would have to be a data entry error like typing the user ID number wrong as he suggested. Someone was reported for excessive cussing, and when the went to ban they put the wrong ID number in.

That certainly sounds possible but I have to ask: about the "again" part of your title? What happened the first timer?

 

I think it's more the fact that this is not your first ban that is making some see some smoke....

 

I mean, I and my guildmates must be living a charmed life: nearly 300 of us and no bans to anyone yet for any reason. And you've had 2?

^^

Something smells fishy......

  onlinenow25

Advanced Member

Joined: 6/26/07
Posts: 279

5/01/14 12:57:54 PM#53

At this point I have a feeling that they might perma ban you.  The Reason?

 

A case of Blame the Victim.  After your 3rd ban, even while not being able to log into the game the appeals department is going to start thinking you are doing something wrong even though you are not.  While a more serious problem, its similar to what happens in Rape cases.  People start blaming the victim, making up stories as to why its the victims fault and not the assaulting person.

 

While this is in no way shape or form as serious as rape, it very well might end up with the same outcome of Blaming the Victim.  If your quitting MMOs from this, take it as a message from the universe that your meant to quit I guess.  Zenimax does not deserve your, and your wife's money.

 

As you can see below even posters are starting to do this.  Blaming the Victim.  Because they feel like it would never happen to them, and question why it is happening to you so they rationalize that it must be your fault.

 

Originally posted by Jaychi72
Originally posted by Iselin
Originally posted by Ehllfhire
Originally posted by Pyatra
Data entry?  No, someone's reporting you dude.  Whether legit or not someone is reporting you regardless if you are cussing or not.  You make any enemies of trolls in game?

Thats what the rep said, apparently all bannings are done by a person he said, so it would have to be a data entry error like typing the user ID number wrong as he suggested. Someone was reported for excessive cussing, and when the went to ban they put the wrong ID number in.

That certainly sounds possible but I have to ask: about the "again" part of your title? What happened the first timer?

 

I think it's more the fact that this is not your first ban that is making some see some smoke....

 

I mean, I and my guildmates must be living a charmed life: nearly 300 of us and no bans to anyone yet for any reason. And you've had 2?

^^

Something smells fishy......

 

  psiic

Hard Core Member

Joined: 6/03/09
Posts: 585

5/01/14 1:06:24 PM#54

They got my ban lifted, logged on downloaded updated played from 39.5 to 41,  quit out. Logged back in I was 39.5 again, sent in a ticket and they are yup known bug with the update so sorry move along. 

 

Then they had the balls to send me a CS survey.

 

LOL I tore them a new ass on that survey lemme tell ya.

  Ehllfhire

Apprentice Member

Joined: 8/11/10
Posts: 590

Playing the FFXIV 2.0 Demo

 
OP  5/01/14 5:43:31 PM#55
Thats it, I will be asking for a refund. They keep closing my case, and now customer service just hung up on me. I have never been treated so poorly by a company in my 36 years alive. I love the game, but I wont be abused by Zenimax.

Any graphical, audio, or gameplay restrictions not seen in other mmos but found in FFXIV can be blamed on one thing.
PS3

  Ehllfhire

Apprentice Member

Joined: 8/11/10
Posts: 590

Playing the FFXIV 2.0 Demo

 
OP  5/02/14 10:09:58 AM#56

I cant believe this, they lift the ban as the ban expires after investigation. 

 

Greetings,

Upon further investigation of the issue that your account for The Elder Scrolls® Online was temporarily suspended or locked for, we have restored your account to its previous state.

You may now log into your game account for The Elder Scrolls® Online and will see any associated changes that we detailed above.

If you have any additional questions or concerns about your game account, please contact us via our online support center so that we may assist you. You’ll find our support center here.

Regards,

The Elder Scrolls Online Team

 

 

 

I just hope I get compensated the 4 days I lost.

Any graphical, audio, or gameplay restrictions not seen in other mmos but found in FFXIV can be blamed on one thing.
PS3

  cheyane

Hard Core Member

Joined: 7/17/09
Posts: 2354

5/02/14 10:14:48 AM#57
I think you might get banned again .You might be better off just asking for a refund and you should quote your wrongful bans as a reason and the tardiness of their response and lack of compensation.

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  Norewon

Novice Member

Joined: 8/30/13
Posts: 110

5/02/14 10:22:30 AM#58

A couple of guildmates got banned as well for reporting bots, we are starting to notice a trend so much so that in our guild forums we have a post " DO NOT report bots/gold spammers if your playing ESO". This right here just shows the inexperience of a company with something that they were not prepared for. 

Kinda reminds me of Bioware and SWTOR...lets see... lack of endgame.... bad engine....bad customer service...lack of experience in making MMO... glad i learned my lesson from TOR and tried the beta before buying. On a side note alot of the issues might have been seen and fixed if they had at least a 2 week open beta instead of quick weekend stress test. That's the one thing SWTOR did right they just did'nt listen to the players.

  Ehllfhire

Apprentice Member

Joined: 8/11/10
Posts: 590

Playing the FFXIV 2.0 Demo

 
OP  5/02/14 10:28:14 AM#59
Originally posted by Norewon

A couple of guildmates got banned as well for reporting bots, we are starting to notice a trend so much so that in our guild forums we have a post " DO NOT report bots/gold spammers if your playing ESO". This right here just shows the inexperience of a company with something that they were not prepared for. 

Kinda reminds me of Bioware and SWTOR...lets see... lack of endgame.... bad engine....bad customer service...lack of experience in making MMO... glad i learned my lesson from TOR and tried the beta before buying. On a side note alot of the issues might have been seen and fixed if they had at least a 2 week open beta instead of quick weekend stress test. That's the one thing SWTOR did right they just did'nt listen to the players.

I didnt have issues with the game other than their horrible customer service. Their reps can't even give the same story when you call them.

Any graphical, audio, or gameplay restrictions not seen in other mmos but found in FFXIV can be blamed on one thing.
PS3

  Adokas

Novice Member

Joined: 10/06/12
Posts: 221

5/02/14 10:28:27 AM#60
Originally posted by Norewon

A couple of guildmates got banned as well for reporting bots, we are starting to notice a trend so much so that in our guild forums we have a post " DO NOT report bots/gold spammers if your playing ESO". This right here just shows the inexperience of a company with something that they were not prepared for. 

Kinda reminds me of Bioware and SWTOR...lets see... lack of endgame.... bad engine....bad customer service...lack of experience in making MMO... glad i learned my lesson from TOR and tried the beta before buying. On a side note alot of the issues might have been seen and fixed if they had at least a 2 week open beta instead of quick weekend stress test. That's the one thing SWTOR did right they just did'nt listen to the players.

I play normally with a group of about 7 people. We ALL report bots and gold spammers as much as we can. I have easily reported over 60, and we can all play just fine. I'm in several 300+ people guilds as well, and from the active base there, no one has been banned either. I'm not saying the issues stated above doesn't happen, as mistakes do happen, I'm just a bit skeptical that it's in any way widespread.

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