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Elder Scrolls Online

Elder Scrolls Online 

General Discussion  » Mistakenly banned again- Zenimax get your act together

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68 posts found
  Ehllfhire

Novice Member

Joined: 8/11/10
Posts: 590

Playing the FFXIV 2.0 Demo

 
OP  4/29/14 4:08:33 PM#1
Ive gotten a 72 hour ban for according to the CS rep Sergio I contacted for: Excessive cussing in game. I never type in chat so I called them up when I found their number. He told me he was escalating this for review and what had likely happened is one of the gms or someone who works data entry entered the wrong character user ID number.  Zenimax, you need to get your act together this is the second time Ive accidentally been banned. You need to put in failsafes, like having a manager doublecheck all outgoing bans. The CS rep was pleasant and gave me the number for billing to get compensated for lost time due to these mistakes when I get unbanned, although it may take up to 24 hours he said.

Any graphical, audio, or gameplay restrictions not seen in other mmos but found in FFXIV can be blamed on one thing.
PS3

  Tygranir

Novice Member

Joined: 6/24/13
Posts: 765

4/29/14 4:10:22 PM#2
Zenimax probably does not read this forum.

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  Ehllfhire

Novice Member

Joined: 8/11/10
Posts: 590

Playing the FFXIV 2.0 Demo

 
OP  4/29/14 4:11:11 PM#3
Originally posted by Tygranir
Zenimax probably does not read this forum.

I realize this, but the forum and game accounts are the same, so I cant post it there.

Any graphical, audio, or gameplay restrictions not seen in other mmos but found in FFXIV can be blamed on one thing.
PS3

  User Deleted
4/29/14 4:19:59 PM#4
Data entry?  No, someone's reporting you dude.  Whether legit or not someone is reporting you regardless if you are cussing or not.  You make any enemies of trolls in game?
  Nanfoodle

Elite Member

Joined: 5/23/06
Posts: 3563

4/29/14 4:21:14 PM#5
Originally posted by Muke
Originally posted by Ehllfhire
Originally posted by Tygranir
Zenimax probably does not read this forum.

I realize this, but the forum and game accounts are the same, so I cant post it there.

[mod edit]

Really? ((eye roll)) to OP that does suck and this is not right if what you say is true. They are new at this and their is growing pains its just sad when this happens to players

  Ehllfhire

Novice Member

Joined: 8/11/10
Posts: 590

Playing the FFXIV 2.0 Demo

 
OP  4/29/14 4:25:51 PM#6
Originally posted by Pyatra
Data entry?  No, someone's reporting you dude.  Whether legit or not someone is reporting you regardless if you are cussing or not.  You make any enemies of trolls in game?

Thats what the rep said, apparently all bannings are done by a person he said, so it would have to be a data entry error like typing the user ID number wrong as he suggested. Someone was reported for excessive cussing, and when the went to ban they put the wrong ID number in.

Any graphical, audio, or gameplay restrictions not seen in other mmos but found in FFXIV can be blamed on one thing.
PS3

  Creatorzim

Novice Member

Joined: 11/15/11
Posts: 281

4/29/14 4:46:19 PM#7

Why is it when someone has a problem with a game all the fanboys attacks the person for having a problem?

If someone has a problem with a game either  try to help him or shut up. Attacking him isnt going tto get rid of the fact that this happened to someone. 

He isnt attacking the game. He is playing the game and something happened to him that he wants fixed or just to vent. 

Venting is allowed, attacking people is not. 

  Iselin

The Listener

Joined: 3/04/08
Posts: 4029

4/29/14 4:48:40 PM#8
Originally posted by Ehllfhire
Originally posted by Pyatra
Data entry?  No, someone's reporting you dude.  Whether legit or not someone is reporting you regardless if you are cussing or not.  You make any enemies of trolls in game?

Thats what the rep said, apparently all bannings are done by a person he said, so it would have to be a data entry error like typing the user ID number wrong as he suggested. Someone was reported for excessive cussing, and when the went to ban they put the wrong ID number in.

That certainly sounds possible but I have to ask: about the "again" part of your title? What happened the first timer?

 

I think it's more the fact that this is not your first ban that is making some see some smoke....

 

I mean, I and my guildmates must be living a charmed life: nearly 300 of us and no bans to anyone yet for any reason. And you've had 2?

  BeansnBread

Hard Core Member

Joined: 9/19/06
Posts: 5562

4/29/14 4:49:54 PM#9
lol, this guy. He gets banned so much.

SWTOR is the greatest mmo ever!

  gervaise1

Elite Member

Joined: 1/17/07
Posts: 1432

4/29/14 4:50:18 PM#10
If you contact them and they accept that it is their mistake I feel there should be a system in place to compensate you rather than getting you to contact billing (who will doubtless need to confirm with CS !). Rubbing salt in the wound really.
  Ehllfhire

Novice Member

Joined: 8/11/10
Posts: 590

Playing the FFXIV 2.0 Demo

 
OP  4/29/14 4:53:05 PM#11
Originally posted by Iselin
Originally posted by Ehllfhire
Originally posted by Pyatra
Data entry?  No, someone's reporting you dude.  Whether legit or not someone is reporting you regardless if you are cussing or not.  You make any enemies of trolls in game?

Thats what the rep said, apparently all bannings are done by a person he said, so it would have to be a data entry error like typing the user ID number wrong as he suggested. Someone was reported for excessive cussing, and when the went to ban they put the wrong ID number in.

That certainly sounds possible but I have to ask: about the "again" part of your title? What happened the first timer?

 

I think it's more the fact that this is not your first ban that is making some see some smoke....

 

I mean, I and my guildmates must be living a charmed life: nearly 300 of us and no bans to anyone yet for any reason. And you've had 2?

I had a one day ban get overturned, it was for a forum posting, and it turned out they had the wrong guy there as well.

Any graphical, audio, or gameplay restrictions not seen in other mmos but found in FFXIV can be blamed on one thing.
PS3

  Ehllfhire

Novice Member

Joined: 8/11/10
Posts: 590

Playing the FFXIV 2.0 Demo

 
OP  4/29/14 4:54:00 PM#12
Originally posted by gervaise1
If you contact them and they accept that it is their mistake I feel there should be a system in place to compensate you rather than getting you to contact billing (who will doubtless need to confirm with CS !). Rubbing salt in the wound really.

The rep said I could get compensated, but I had to take it up with the billing department.

Any graphical, audio, or gameplay restrictions not seen in other mmos but found in FFXIV can be blamed on one thing.
PS3

  greatskys

Advanced Member

Joined: 4/02/14
Posts: 360

4/29/14 4:58:07 PM#13
I know several people that are playing two of them have been banned by mistake so I sympathize with the OP . It wouldn't be quite so bad if Zenimax reimbursed them automatically for the for the time lost while their accounts have been suspended but they don't . For all its faults I actually like the game itself but Zenimax really should be more careful about the over zealous banning system . 
  Iselin

The Listener

Joined: 3/04/08
Posts: 4029

4/29/14 5:00:58 PM#14
Originally posted by Ehllfhire
Originally posted by Iselin
Originally posted by Ehllfhire
Originally posted by Pyatra
Data entry?  No, someone's reporting you dude.  Whether legit or not someone is reporting you regardless if you are cussing or not.  You make any enemies of trolls in game?

Thats what the rep said, apparently all bannings are done by a person he said, so it would have to be a data entry error like typing the user ID number wrong as he suggested. Someone was reported for excessive cussing, and when the went to ban they put the wrong ID number in.

That certainly sounds possible but I have to ask: about the "again" part of your title? What happened the first timer?

 

I think it's more the fact that this is not your first ban that is making some see some smoke....

 

I mean, I and my guildmates must be living a charmed life: nearly 300 of us and no bans to anyone yet for any reason. And you've had 2?

I had a one day ban get overturned, it was for a forum posting, and it turned out they had the wrong guy there as well.

Lol ok. You've heard the saying "Even the paranoid have enemies" haven't you?

 

You're having a pretty shitty run of bad luck it seems... I wouldn't waste any money on lottery tickets right now if I was you.

  Ehllfhire

Novice Member

Joined: 8/11/10
Posts: 590

Playing the FFXIV 2.0 Demo

 
OP  4/29/14 5:04:01 PM#15
Originally posted by Iselin
Originally posted by Ehllfhire
Originally posted by Iselin
Originally posted by Ehllfhire
Originally posted by Pyatra
Data entry?  No, someone's reporting you dude.  Whether legit or not someone is reporting you regardless if you are cussing or not.  You make any enemies of trolls in game?

Thats what the rep said, apparently all bannings are done by a person he said, so it would have to be a data entry error like typing the user ID number wrong as he suggested. Someone was reported for excessive cussing, and when the went to ban they put the wrong ID number in.

That certainly sounds possible but I have to ask: about the "again" part of your title? What happened the first timer?

 

I think it's more the fact that this is not your first ban that is making some see some smoke....

 

I mean, I and my guildmates must be living a charmed life: nearly 300 of us and no bans to anyone yet for any reason. And you've had 2?

I had a one day ban get overturned, it was for a forum posting, and it turned out they had the wrong guy there as well.

Lol ok. You've heard the saying "Even the paranoid have enemies" haven't you?

 

You're having a pretty shitty run of bad luck it seems... I wouldn't waste any money on lottery tickets right now if I was you.

No kidding lol

Any graphical, audio, or gameplay restrictions not seen in other mmos but found in FFXIV can be blamed on one thing.
PS3

  greatskys

Advanced Member

Joined: 4/02/14
Posts: 360

4/29/14 5:05:15 PM#16
Originally posted by Creatorzim

Why is it when someone has a problem with a game all the fanboys attacks the person for having a problem?

If someone has a problem with a game either  try to help him or shut up. Attacking him isnt going tto get rid of the fact that this happened to someone. 

He isnt attacking the game. He is playing the game and something happened to him that he wants fixed or just to vent. 

Venting is allowed, attacking people is not. 

I agree . When it happened to my friend I started a thread up here . Not because I hate the game quite . I wouldn't still be playing it if I did . But I feel that people should know this is going on and how poor Zenimax response has been . In fact massively.com covered this problem 

http://massively.joystiq.com/2014/04/20/elder-scrolls-online-accidentally-bans-legitimate-accounts/

I wouldn't be surprised if this thread gets locked too . mmorpg.com still has yet to report these mass bans of legitimate accounts . 

Wonder why ?

  FlyByKnight

Apprentice Member

Joined: 12/31/12
Posts: 519

4/29/14 5:07:21 PM#17
Meanwhile some guy named TaintBlasterX is going on about his privates and other foul mouth foolery because somebody "stole" his treasure chest when he failed it. GG Zenimax
  gervaise1

Elite Member

Joined: 1/17/07
Posts: 1432

4/29/14 5:09:17 PM#18
Originally posted by Ehllfhire
Originally posted by gervaise1
If you contact them and they accept that it is their mistake I feel there should be a system in place to compensate you rather than getting you to contact billing (who will doubtless need to confirm with CS !). Rubbing salt in the wound really.

The rep said I could get compensated, but I had to take it up with the billing department.

What I am saying is that you shouldn't have to contact billing. The compensation should be automatic. Or the rep should take it up - whatever. So that you to get back to playing the game rather than waiting in a queue to get through to billing.

  Jinxys

Hard Core Member

Joined: 5/30/05
Posts: 378

4/29/14 5:30:29 PM#19
Originally posted by Muke
Originally posted by Ehllfhire
Originally posted by Tygranir
Zenimax probably does not read this forum.

I realize this, but the forum and game accounts are the same, so I cant post it there.

[mod edit]

[mod edit]

To the OP.

I'm sorry this happened to you. . And the hassle of having to go through CS to resolve stuff ugh. Looks like you're getting it sorted though. And please don't let the negative replies get to you. You have every right to be a little miffed about this. And before anyone said's anything. I do play the game and love it. But these kinda slip ups are unacceptable.

  Ehllfhire

Novice Member

Joined: 8/11/10
Posts: 590

Playing the FFXIV 2.0 Demo

 
OP  4/29/14 6:03:55 PM#20
Originally posted by gervaise1
Originally posted by Ehllfhire
Originally posted by gervaise1
If you contact them and they accept that it is their mistake I feel there should be a system in place to compensate you rather than getting you to contact billing (who will doubtless need to confirm with CS !). Rubbing salt in the wound really.

The rep said I could get compensated, but I had to take it up with the billing department.

What I am saying is that you shouldn't have to contact billing. The compensation should be automatic. Or the rep should take it up - whatever. So that you to get back to playing the game rather than waiting in a queue to get through to billing.

Well he said their department didnt handle that stuff. Plus I need to know the  amount of time I will end up needing compsation for. That all depends on how quickly they fix this.

Any graphical, audio, or gameplay restrictions not seen in other mmos but found in FFXIV can be blamed on one thing.
PS3

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