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50 posts found
  theoldgods666

Apprentice Member

Joined: 4/09/14
Posts: 34

4/09/14 11:06:10 AM#21
Wait  so the game really does charge you for the free 30 days? 
  Aeonblades

Apprentice Member

Joined: 10/12/12
Posts: 2123

4/09/14 11:07:19 AM#22
Originally posted by theoldgods666
Wait  so the game really does charge you for the free 30 days? 

No, it's only happened to a small section of players in error. ZOS is giving refunds for the error if you contact them. I found their CS to be very helpful and quick, took about 30 minutes for me to resolve an issue I had with my purchase on launch day.

Currently Playing: ESO and FFXIV
Have played: You name it
If you mention rose tinted glasses, you better be referring to Mitch Hedberg.

  theoldgods666

Apprentice Member

Joined: 4/09/14
Posts: 34

4/09/14 11:09:18 AM#23
Originally posted by Aeonblades
Originally posted by theoldgods666
Wait  so the game really does charge you for the free 30 days? 

No, it's only happened to a small section of players in error. ZOS is giving refunds for the error if you contact them. I found their CS to be very helpful and quick, took about 30 minutes for me to resolve an issue I had with my purchase on launch day.

Ah ok well it's good they fixed it than. 

  TerminalDeity

Hard Core Member

Joined: 12/11/13
Posts: 88

4/09/14 11:17:47 AM#24
Originally posted by Aeonblades
Originally posted by theoldgods666
Wait  so the game really does charge you for the free 30 days? 

No, it's only happened to a small section of players in error. ZOS is giving refunds for the error if you contact them. I found their CS to be very helpful and quick, took about 30 minutes for me to resolve an issue I had with my purchase on launch day.

So exactly how did you contact customer service? I have had a ticket open since Monday morning, and waited on hold for a total of 3 hours now, and have not been able to resolve anything. I really am interested to know exactly what inside track you have to their customer service, since your description is the exact opposite of my experience, and everyone else's that I can find documented anywhere.

  Distopia

Drifter

Joined: 11/22/05
Posts: 15613

"what a boring life, HATING everything" -Gorilla Biscuits

4/09/14 11:22:29 AM#25
Originally posted by TerminalDeity
Originally posted by Aeonblades
Originally posted by theoldgods666
Wait  so the game really does charge you for the free 30 days? 

No, it's only happened to a small section of players in error. ZOS is giving refunds for the error if you contact them. I found their CS to be very helpful and quick, took about 30 minutes for me to resolve an issue I had with my purchase on launch day.

So exactly how did you contact customer service? I have had a ticket open since Monday morning, and waited on hold for a total of 3 hours now, and have not been able to resolve anything. I really am interested to know exactly what inside track you have to their customer service, since your description is the exact opposite of my experience, and everyone else's that I can find documented anywhere.

IF you're having that much trouble dispute it through your CC, you have documented proof the company charged you in error, they've acknowledged it publicly.

For every minute you are angry , you lose 60 seconds of happiness."-Emerson

It is a sign of a defeated man, to attack at ones character in the face of logic and reason- Me

  Aeonblades

Apprentice Member

Joined: 10/12/12
Posts: 2123

4/09/14 11:23:44 AM#26
Originally posted by TerminalDeity
Originally posted by Aeonblades
Originally posted by theoldgods666
Wait  so the game really does charge you for the free 30 days? 

No, it's only happened to a small section of players in error. ZOS is giving refunds for the error if you contact them. I found their CS to be very helpful and quick, took about 30 minutes for me to resolve an issue I had with my purchase on launch day.

So exactly how did you contact customer service? I have had a ticket open since Monday morning, and waited on hold for a total of 3 hours now, and have not been able to resolve anything. I really am interested to know exactly what inside track you have to their customer service, since your description is the exact opposite of my experience, and everyone else's that I can find documented anywhere.

I submitted a ticket on their webpage for them to call me by phone and was on the phone with them 20 minutes later. No secret or anything. Issue was resolved in 10 minutes, so 30 minutes in total. I have seen a couple of people have issues like you have with their CS and it makes me wonder if some of their employees are incompetent and I just happened to get the good ones.

I would resubmit your ticket if I were you, and good luck getting it resolved !

Currently Playing: ESO and FFXIV
Have played: You name it
If you mention rose tinted glasses, you better be referring to Mitch Hedberg.

  TerminalDeity

Hard Core Member

Joined: 12/11/13
Posts: 88

4/09/14 11:24:07 AM#27
Originally posted by Aeonblades
Originally posted by TerminalDeity
Originally posted by Aeonblades
Originally posted by TerminalDeity
Originally posted by Ikeda

DMK,

Seriously, stop trolling the game.

The charge occurred in LIMITED quatities.  It was RESOLVED.  AND posted by Zenimax.

The least you could do on the forums is be honest with people.  Yes it did happen to a COUPLE of people.  But has since been resolved.

http://forums.elderscrollsonline.com/discussion/67461/bank-account-being-charged/p1

I registered my payment method on Sunday, and was IMMEDIATELY charged for a month subscription, with a notice that I would be charged AGAIN exactly one month from that date. It says NOWHERE that they plan on refunding that fee, and as far as I can tell, I got screwed out of the free month that was supposed to come with the game. Needless to say, I have a ticket open with support. If it is not resolved in the next few days, I will charge back the ENTIRE amount (including the amount I paid for the game), and never touch another Zenimax product.

I realize they will ban my account, and that's fine. Not going to just let this slide.

It is literally the second question on their support page. You were not charged anything. /facepalm x1000.

As I already stated, It was NOT a hold. The money was actually debited from my account. It first appeared in the "pending" section on my bank's account information page, and after 24 hours, it was ACTUALLY debited from my account. I am 40 fucking years old, I know when someone has taken money from my bank account.

Why would you go back to an older quote than the one where I suggested getting in touch with ZOS for a refund if you were really charged? No, now I think you are just trolling and filled with anger and looking for a fight.

Everyone watch out, we got a Russell Crowe in here.

Your quotes appear exactly as shown in my post. I don't know what you're talking about. There is no more recent, less ignorant, posts from you that I can see.

  Smoey

Apprentice Member

Joined: 7/25/05
Posts: 551

4/09/14 11:24:34 AM#28

Money is set aside and not taken. It does not end up with Zenimax it stays with your bank and is returned.

 

Think of it as a 'Checking to see if the card is valid' scheme.

 

You will not be charged to play your free month and if by some strange reason you are, you will be refunded.

(\ /) ?
( . .)
c('')('')

  Aeonblades

Apprentice Member

Joined: 10/12/12
Posts: 2123

4/09/14 11:27:07 AM#29
Originally posted by TerminalDeity
Originally posted by Aeonblades
Originally posted by TerminalDeity
Originally posted by Aeonblades
Originally posted by TerminalDeity
Originally posted by Ikeda

DMK,

Seriously, stop trolling the game.

The charge occurred in LIMITED quatities.  It was RESOLVED.  AND posted by Zenimax.

The least you could do on the forums is be honest with people.  Yes it did happen to a COUPLE of people.  But has since been resolved.

http://forums.elderscrollsonline.com/discussion/67461/bank-account-being-charged/p1

I registered my payment method on Sunday, and was IMMEDIATELY charged for a month subscription, with a notice that I would be charged AGAIN exactly one month from that date. It says NOWHERE that they plan on refunding that fee, and as far as I can tell, I got screwed out of the free month that was supposed to come with the game. Needless to say, I have a ticket open with support. If it is not resolved in the next few days, I will charge back the ENTIRE amount (including the amount I paid for the game), and never touch another Zenimax product.

I realize they will ban my account, and that's fine. Not going to just let this slide.

It is literally the second question on their support page. You were not charged anything. /facepalm x1000.

As I already stated, It was NOT a hold. The money was actually debited from my account. It first appeared in the "pending" section on my bank's account information page, and after 24 hours, it was ACTUALLY debited from my account. I am 40 fucking years old, I know when someone has taken money from my bank account.

Why would you go back to an older quote than the one where I suggested getting in touch with ZOS for a refund if you were really charged? No, now I think you are just trolling and filled with anger and looking for a fight.

Everyone watch out, we got a Russell Crowe in here.

Your quotes appear exactly as shown in my post. I don't know what you're talking about. There is no more recent, less ignorant, posts from you that I can see.

I don't even know what to say to this. You quoted a post from way earlier in the thread that was BEFORE I suggested getting with them for a refund if you were charged. I'm trying to help you here, I don't want you to be charged money wrongfully any more than I would want it.

Currently Playing: ESO and FFXIV
Have played: You name it
If you mention rose tinted glasses, you better be referring to Mitch Hedberg.

  bcbully

Elite Member

Joined: 3/03/12
Posts: 7247

4/09/14 11:32:34 AM#30
Originally posted by DMKano
Originally posted by Ikeda

DMK,

Seriously, stop trolling the game.

The charge occurred in LIMITED quatities.  It was RESOLVED.  AND posted by Zenimax.

The least you could do on the forums is be honest with people.  Yes it did happen to a COUPLE of people.  But has since been resolved.

http://forums.elderscrollsonline.com/discussion/67461/bank-account-being-charged/p1

I was charged for the full amount.

My entire guild was charged for the full amount.

Maybe it is fixed now - I can only speak from my experience.

There are also folks on reddit who still claim that it is NOT fixed - they are still charging a full amount.

So yeah I am not going to believe it just yet.

 

Couple of people - just WRONG - I know for a fact that my entire guild was charged.

 

I know a hold was put on the funds for me. I don't know if this is technically different than being charged, but it does feel the same.

When I eat chocolate chip pie it just doesn't feel like chocolate chip cookies. The texture, the consistency, it's just not the same and this is disappointing.

  ohioastro

Advanced Member

Joined: 4/07/14
Posts: 304

4/09/14 11:44:43 AM#31
Absolutely nothing funny for me.  I put in CC information; they said I'd be billed for the next installment as of May 4th; and I've had no charges, etc. at all.  I understand that things could be more complex if, for example, you used gamecards as a payment method.  I'm not sure that you can pre-authorize charges on them.
  Dibdabs

Hard Core Member

Joined: 5/29/08
Posts: 2460

4/09/14 12:09:55 PM#32
Originally posted by DMKano
Originally posted by Dibdabs
Dear god, how many more threads about this?   In mmorpgs with a sub, 9 times out of 10 you need to register your payment method to access the 30 free days.  That's REGISTER, not PAY for.  You can insta-cancel your subscription payment method after that and you still get the 30 days

Nobody is disputing how common the payment registration is.

What is absurd is the full charge being done (and later charged back) - there is ZERO reason to do this, other than hit players with possible overdraft fees.

From Zenimax:  "...there is an authorization check performed to ensure the payment method is valid. You may see a temporary account authorization hold put on funds in your account while the verification completes. Usually this authorization hold lasts a short period of time before being removed. It can vary from bank to bank."

Nothing really to get that bothered about.

  cura

Advanced Member

Joined: 7/24/04
Posts: 867

4/09/14 12:18:18 PM#33
Originally posted by Dibdabs
Originally posted by DMKano
Originally posted by Dibdabs
Dear god, how many more threads about this?   In mmorpgs with a sub, 9 times out of 10 you need to register your payment method to access the 30 free days.  That's REGISTER, not PAY for.  You can insta-cancel your subscription payment method after that and you still get the 30 days

Nobody is disputing how common the payment registration is.

What is absurd is the full charge being done (and later charged back) - there is ZERO reason to do this, other than hit players with possible overdraft fees.

From Zenimax:  "...there is an authorization check performed to ensure the payment method is valid. You may see a temporary account authorization hold put on funds in your account while the verification completes. Usually this authorization hold lasts a short period of time before being removed. It can vary from bank to bank."

Nothing really to get that bothered about.

Just courious, why they need to authorize credit card month before first payment?

  Stimz

Advanced Member

Joined: 8/03/12
Posts: 72

4/09/14 12:20:40 PM#34
They put a hold on the 14.99 for me, and It was never taken, I subbed on Sunday so, I guess no problems here.

  Roguewiz

Hard Core Member

Joined: 9/01/02
Posts: 523

When a Kender says "oops!"; its already too late.

4/09/14 12:30:09 PM#35

The "charge" on my account was made on 4/5 and is still pending.  Normally it would have already cleared and would have posted.  Considering it takes 3-5 business days for a charge (or hold as it is in this case) to be removed/dropped off, I'm still good.  The only annoyance is that the money being held is inaccessible (since it is a hold).  I'm definitely glad I opted for a month to month instead of one of the other packages.  I wouldn't be so understanding.

I'm not sweating it though.  I knew on Saturday what the problem was.  If it moves to posted though, then I'll have a talk with ZO.

Raquelis in various games
Hungweilao, Pandaren Monk, Area-52
Played: Everything
Playing: Hearthstone, League of Legends, World of Warcraft, Destiny (XBOX ONE)
Wants: The World
Anticipating: Everquest Next, Everquest Next Landmark, Warhammer 40K

The secret to making a great game: Don't cater to the masses!

  Entris38

Hard Core Member

Joined: 6/14/12
Posts: 199

4/09/14 12:39:22 PM#36
Just helping that people understand the issue is fixed. I signed on on 4/6 for a 6 month.........my cc shows nothing, sorry about those that had problems, but apparently it is no long an issue
  Dibdabs

Hard Core Member

Joined: 5/29/08
Posts: 2460

4/09/14 1:33:56 PM#37
Originally posted by cura
Originally posted by Dibdabs
Originally posted by DMKano
Originally posted by Dibdabs
Dear god, how many more threads about this?   In mmorpgs with a sub, 9 times out of 10 you need to register your payment method to access the 30 free days.  That's REGISTER, not PAY for.  You can insta-cancel your subscription payment method after that and you still get the 30 days

Nobody is disputing how common the payment registration is.

What is absurd is the full charge being done (and later charged back) - there is ZERO reason to do this, other than hit players with possible overdraft fees.

From Zenimax:  "...there is an authorization check performed to ensure the payment method is valid. You may see a temporary account authorization hold put on funds in your account while the verification completes. Usually this authorization hold lasts a short period of time before being removed. It can vary from bank to bank."

Nothing really to get that bothered about.

Just courious, why they need to authorize credit card month before first payment?

You see the part where it says "to see if the payment method is valid"?  That bit, yes.

  Bigdaddyx

Elite Member

Joined: 5/24/10
Posts: 1590

4/09/14 1:45:47 PM#38
Originally posted by Ikeda

DMK,

Seriously, stop trolling the game.

The charge occurred in LIMITED quatities.  It was RESOLVED.  AND posted by Zenimax.

The least you could do on the forums is be honest with people.  Yes it did happen to a COUPLE of people.  But has since been resolved.

http://forums.elderscrollsonline.com/discussion/67461/bank-account-being-charged/p1

people are still getting charged so obviously it is not completely fixed. 

  cura

Advanced Member

Joined: 7/24/04
Posts: 867

4/09/14 1:55:02 PM#39
Originally posted by Dibdabs
Originally posted by cura
Originally posted by Dibdabs
Originally posted by DMKano
Originally posted by Dibdabs
Dear god, how many more threads about this?   In mmorpgs with a sub, 9 times out of 10 you need to register your payment method to access the 30 free days.  That's REGISTER, not PAY for.  You can insta-cancel your subscription payment method after that and you still get the 30 days

Nobody is disputing how common the payment registration is.

What is absurd is the full charge being done (and later charged back) - there is ZERO reason to do this, other than hit players with possible overdraft fees.

From Zenimax:  "...there is an authorization check performed to ensure the payment method is valid. You may see a temporary account authorization hold put on funds in your account while the verification completes. Usually this authorization hold lasts a short period of time before being removed. It can vary from bank to bank."

Nothing really to get that bothered about.

Just courious, why they need to authorize credit card month before first payment?

You see the part where it says "to see if the payment method is valid"?  That bit, yes.

Didint you notice "month before first payment" in my question? Dont waste my time if you have nothing to say.

  ButeoRegalis

Advanced Member

Joined: 9/02/10
Posts: 402

4/09/14 3:03:02 PM#40
Originally posted by Roguewiz

The "charge" on my account was made on 4/5 and is still pending.  Normally it would have already cleared and would have posted.  Considering it takes 3-5 business days for a charge (or hold as it is in this case) to be removed/dropped off, I'm still good.  The only annoyance is that the money being held is inaccessible (since it is a hold).  I'm definitely glad I opted for a month to month instead of one of the other packages.  I wouldn't be so understanding.

I'm not sweating it though.  I knew on Saturday what the problem was.  If it moves to posted though, then I'll have a talk with ZO.

I have had on occasion these "just checking if this is for realz" charges hang around until the end of the billing cycle. But usually it's for a buck or even a cent, not the full amount.

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