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The Pub at MMORPG.COM  » Blizzard want Photo ID...???

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61 posts found
  Nadia

Elite Member

Joined: 7/26/03
Posts: 11397

1/06/14 9:52:57 AM#21
Originally posted by Helltrager

 I just sent what I would normally send, like name address and DOB, plus server, character names, guild etc. 

We didn't receive a reply for 4 days, so I wrote a new ticket asking about the first ticket, but added, " I really can't see why you would request documentation that is national and international, (because Passport, was one of their prerequisites) and can be used to do so much damage to someone's life. I thought it was a breach of privacy, because although Blizzard are a huge company and God forbid they would do anything untoward with the information, but they are a private company and I simply don't feel safe giving them that info. The only reason I could think of that they would be able to verify someone's photo ID, was by breaching that persons privacy yet again, by using a social network, like Facebook."

when I had account issues 6 years ago

I was required to fax Blizzard my drivers license as part of acct recovery

  zevian

Hard Core Member

Joined: 1/06/07
Posts: 381

1/06/14 9:56:27 AM#22

They do ask for ID in extreme situations.

 

When my account gets IP locked, or i need a password reset they offer me a few different routes.    I always choose to enter my original CD-KEY.

 

Ive never had to send them my ID.

  Nadia

Elite Member

Joined: 7/26/03
Posts: 11397

1/06/14 10:01:32 AM#23
Originally posted by zevian

They do ask for ID in extreme situations.

When my account gets IP locked, or i need a password reset they offer me a few different routes.    I always choose to enter my original CD-KEY.

Ive never had to send them my ID.

regarding your only asking photo id in extreme situations - not true

 

if you dont have your original CD key, Blizzard wants a photo ID  -- or used to

(Blizzard is the only company that has ever asked for a photo id from me)

 

==============================

a compromised account includes something as simple as forgetting your password

if you havent played the game in a few years

https://us.battle.net/support/en/article/recovering-a-compromised-battle-net-account

To recover your account, submit a ticket with your current form of identification. Accepted ID type(s):

    Driver's License
    Military / State / Government Employee ID
    Passport
    Certificate of Birth/Adoption (Minors Only)

  cura

Apprentice Member

Joined: 7/24/04
Posts: 864

1/06/14 10:03:42 AM#24
In late 90s i had a problem with UO account. After contacting their support by mail i got a reply asking for my creadit card details to prove that i am account's owner. It was a bit suspicious so in a few worm words i wrote them what i think. Got problem solved  in no time. The thing is, you never know who is on the other side so you shouldnt give any private information.
  Gruug

Elite Member

Joined: 4/03/08
Posts: 1159

The more you know, the more you know you don't know.

1/06/14 10:04:02 AM#25

 

I played Diablo 3 for a time. Looked at my Blizzard account once and said my WoW account had been banned. Problem is, I have never played WoW. Activision Blizzard has one of the worst track records of having accounts compromised. I have chosen to stay away from them for good.

 

 

Let's party like it is 1863!

  collekt

Advanced Member

Joined: 2/05/13
Posts: 207

1/06/14 10:20:07 AM#26

I have dealt with Blizzard customer support for similar issues in the past. From what I can tell, it sounds like they may have misunderstood the issue. When someone logs in from a different computer and/or location, it will usually lock your account automatically as a safety net against hackers. This is not a serious issue, and you could have unlocked it from the website yourself without having to e-mail them and receive a link in return. On the other hand, if they believe the account to have been hacked/sold/traded etc. and look into it manually, they will hard lock the account and require you to prove your identity before unlocking it.

 

Most of the time, it's just a soft lock and you can unlock it yourself from their website. Just go login, and then click "I can't access my account."

  Guler

Apprentice Member

Joined: 3/14/05
Posts: 147

1/06/14 10:22:54 AM#27

Chances are good they do have some first + last name on file for the account and that's what they need the ID to compare it to.  I mean heck, I got my account through the recruit a friend thing, and the name they had on file for me was not my own name, but a nickname my friend entered in the recruit a friend request.

 

That being said use some common sense when sending IDs over the web, a water-mark of some type is usually a good idea. It's not flawless security, but photoshopping away a water mark would probably be more trouble then it's worth for a thief who'd be getting ID pictures in bulk. You usually can't be perfectly secure, but you can take steps to not make yourself the easiest target on the net.

 

PS. Thinking it's a government conspiracy is a little bit silly.

  tovonto

Advanced Member

Joined: 9/01/09
Posts: 39

1/06/14 10:31:00 AM#28
Op is more worried about blizz looking them up on social media sites then them having his CC info... what a world we live in
  Kevyne-Shandris

Apprentice Member

Joined: 3/10/08
Posts: 1980

You can't † BURY † ¤¤ Holy Paladins ¤¤ As we will always __.- ASCEND -.__

1/06/14 10:31:52 AM#29


Originally posted by Gruug   I played Diablo 3 for a time. Looked at my Blizzard account once and said my WoW account had been banned. Problem is, I have never played WoW. Activision Blizzard has one of the worst track records of having accounts compromised. I have chosen to stay away from them for good.
 

Because, like Microsoft products, it's the biggest target due to how many play the game.

There is no way to 100% secure your account...in any game, anywhere. The end-user has to be as pro-active as the publisher.

If you know Blizzard can, and does close accounts if you login with a different IP, make sure to call them up and let them know you sign in with more than 1 computer, so they can put a notice in your account that computer A is home and computer B is at work or wherever. Then you can login in peace.

From my experience they're pretty fast on correcting issues. When I had an authenticator fail, before I even called to delink it for a new one, they already investigated if it was a hack attempt...in less than 15mins from fail to call.

  collekt

Advanced Member

Joined: 2/05/13
Posts: 207

1/06/14 10:36:00 AM#30
I don't really think they monitor it as closely as they used to. Back in the day, simply logging in from a new computer would sometimes cause them to hard lock the account and make you send in your ID, which by the way the purpose is to compare it to the name on file, not to compare it to a picture. Nowadays, I've let a friend in England play my WoW account and the worst that happens is a soft lock which I can undo myself through the webpage. I think they are less strict on account sharing/selling/trading now because of the steady decline in users.
  Kevyne-Shandris

Apprentice Member

Joined: 3/10/08
Posts: 1980

You can't † BURY † ¤¤ Holy Paladins ¤¤ As we will always __.- ASCEND -.__

1/06/14 10:42:54 AM#31
Originally posted by Nadia
Originally posted by zevian

They do ask for ID in extreme situations.

When my account gets IP locked, or i need a password reset they offer me a few different routes.    I always choose to enter my original CD-KEY.

Ive never had to send them my ID.

regarding your only asking photo id in extreme situations - not true

 

if you dont have your original CD key, Blizzard wants a photo ID  -- or used to

(Blizzard is the only company that has ever asked for a photo id from me)

 

==============================

a compromised account includes something as simple as forgetting your password

if you havent played the game in a few years

https://us.battle.net/support/en/article/recovering-a-compromised-battle-net-account

To recover your account, submit a ticket with your current form of identification. Accepted ID type(s):

    Driver's License
    Military / State / Government Employee ID
    Passport
    Certificate of Birth/Adoption (Minors Only)

That's still an extreme situation, especially "forgetting" account details.

As the video above shows people can impersonate a player simply by knowing their RL name (which is why streamers run a serious account compromise risk). Not only did he have to send in a PhotoID to be put on file, he had other measures in place to recover his account again must easier.

As more and more players stream, that issue will become much like being carded at the local bar. No one likes it, but 15 year-olds puking on the dance floor doesn't help anyone, either.

  Nadia

Elite Member

Joined: 7/26/03
Posts: 11397

1/06/14 11:08:01 AM#32
Originally posted by UNATCOII

That's still an extreme situation, especially "forgetting" account details.

SOE and Turbine dont require photo IDs

 

i only had to verify past Credit Card #s I used for acct recovery

  Omali

Hard Core Member

Joined: 2/16/09
Posts: 1097

1/06/14 12:08:19 PM#33
Originally posted by Gruug

 

I played Diablo 3 for a time. Looked at my Blizzard account once and said my WoW account had been banned. Problem is, I have never played WoW. Activision Blizzard has one of the worst track records of having accounts compromised. I have chosen to stay away from them for good.

The most played MMO has more problems with users losing their accounts? You don't say. The problem that virtually every business is facing is that hackers are getting more ambitious with their attacks, stealing everything from game accounts to credit cards, to the point where the user can only do so much and still not guarantee their safety.

If employees are responsible for a majority of theft in retail, it would be insane to assume that game devs don't have bad employees looking to subsidize their paychecks, especially if the customer support is outsourced. Blizzard has an internal affairs division to investigate these employees, and I believe there used to be a way to contact them to forward suspicious emails or reports, but I can't find it at the moment.

  Kevyne-Shandris

Apprentice Member

Joined: 3/10/08
Posts: 1980

You can't † BURY † ¤¤ Holy Paladins ¤¤ As we will always __.- ASCEND -.__

1/06/14 12:19:00 PM#34
Originally posted by Omali
Originally posted by Gruug

 

I played Diablo 3 for a time. Looked at my Blizzard account once and said my WoW account had been banned. Problem is, I have never played WoW. Activision Blizzard has one of the worst track records of having accounts compromised. I have chosen to stay away from them for good.

The most played MMO has more problems with users losing their accounts? You don't say. The problem that virtually every business is facing is that hackers are getting more ambitious with their attacks, stealing everything from game accounts to credit cards, to the point where the user can only do so much and still not guarantee their safety.

If employees are responsible for a majority of theft in retail, it would be insane to assume that game devs don't have bad employees looking to subsidize their paychecks, especially if the customer support is outsourced. Blizzard has an internal affairs division to investigate these employees, and I believe there used to be a way to contact them to forward suspicious emails or reports, but I can't find it at the moment.

Ah, if they're foolish enough to face Blizzard's legal team on corporate theft and more. Criminals are greedy and can be foolish at times, but being that stupid they would've been rewarded a Darwin award before being employed. Seriously Blizzard is IP crazy, they guard their ship like a pack of starved pit bulls. Just look at the reasoning why they sued (and won) against Glider.

It's not that criminals can't ply their trade there, it's just a waste. Easier targets out there with bigger profit margins than some 15 year-old sharing accounts.

"Time is money, friend".

  Kevyne-Shandris

Apprentice Member

Joined: 3/10/08
Posts: 1980

You can't † BURY † ¤¤ Holy Paladins ¤¤ As we will always __.- ASCEND -.__

1/06/14 12:23:22 PM#35
Originally posted by Nadia
Originally posted by UNATCOII

That's still an extreme situation, especially "forgetting" account details.

SOE and Turbine dont require photo IDs

 

i only had to verify past Credit Card #s I used for acct recovery

And SOE and Turbine have 1/10th of players, too...combined.

SOE, remember, also had that break in that compromised millions of accounts with the PSN and MMOs. Which (knock on wood) hasn't happen with Blizzard.

  Sovrath

Elite Member

Joined: 1/06/05
Posts: 17085

1/06/14 12:30:25 PM#36
Originally posted by MMOredfalcon
Originally posted by Vrika

Asking photo IDs is not really that suspicious: After all, in most of the countries around the world it's still the only official way to determine one's identity.

I live in a country where you need a photo ID for proving that you're over 18 when you buy beer. Australia probably has some other means for proving your identity besides using your ID since you're so hesitant to show your ID to private businesses?

 Well if you have no problem sending your photo ID over the net to some complete stranger....then feel free to send me your Credit Card and bank number  so I can verify them...I'm trustworthy.

 

Seriously tho, most countries, yes you need ID for most everything. But to send it online...as someone else stated...is giving permission to copy and give out your ID.  Your ID is not like a Credit Card that can be easily monitored where or when it was used.  Called ID theft and it's pretty hard to trace.

All they would have to do is send it by fax. Believe it or not business still have them as they are perfect for this sort of thing.

 

  simsalabim77

Novice Member

Joined: 4/27/13
Posts: 613

1/06/14 12:32:16 PM#37

You're being extremely paranoid. Blizzard and the NSA aren't building a dossier on you as a suspected terrorist. I suspect the request was automated or there was a misunderstanding, which seems to have been resolved.

In certain circumstances, Blizzard asks for photo ID to verify your account. They've been doing this for years. About three or four years ago, I traveled to my parents house and tried to log in to WoW and had my account locked due to suspicious activity. I called support and it took the customer support agent less than 10 minutes to resolve the issue. 

  User Deleted
1/06/14 12:41:26 PM#38

Facebook tried this on me a few years ago.  I had a disabled account that I thought about setting back up, but after being told I needed to provide a photo id, I abandoned that idea.

I can say with certainty that if this were to happen to me with Blizzard, I'd do the same thing.  With so many cases of security breaches and identity theft floating around these days, the last thing I want to do is send photos of my driver's license or passport over email.

  User Deleted
1/06/14 12:45:05 PM#39
Originally posted by simsalabim77

You're being extremely paranoid. Blizzard and the NSA aren't building a dossier on you as a suspected terrorist. I suspect the request was automated or there was a misunderstanding, which seems to have been resolved.

In certain circumstances, Blizzard asks for photo ID to verify your account. They've been doing this for years. About three or four years ago, I traveled to my parents house and tried to log in to WoW and had my account locked due to suspicious activity. I called support and it took the customer support agent less than 10 minutes to resolve the issue. 

It's not about being a suspected terrorist.  It's about knowing a photo of your id is sitting on a server somewhere waiting to get hacked.  When was the last time a year went by without some major retailer or company suffering a security breach resulting in things like CC info and personal data being stolen?

  Kevyne-Shandris

Apprentice Member

Joined: 3/10/08
Posts: 1980

You can't † BURY † ¤¤ Holy Paladins ¤¤ As we will always __.- ASCEND -.__

1/06/14 12:57:29 PM#40
Originally posted by asmkm22
Originally posted by simsalabim77

You're being extremely paranoid. Blizzard and the NSA aren't building a dossier on you as a suspected terrorist. I suspect the request was automated or there was a misunderstanding, which seems to have been resolved.

In certain circumstances, Blizzard asks for photo ID to verify your account. They've been doing this for years. About three or four years ago, I traveled to my parents house and tried to log in to WoW and had my account locked due to suspicious activity. I called support and it took the customer support agent less than 10 minutes to resolve the issue. 

It's not about being a suspected terrorist.  It's about knowing a photo of your id is sitting on a server somewhere waiting to get hacked.  When was the last time a year went by without some major retailer or company suffering a security breach resulting in things like CC info and personal data being stolen?

That you're online and you're scared that Blizzard has your photo of your ID? -_-

Believe me your personal info is on the internet already, it's just matching it with you that is needed.

Any online commerce you have done, also leaves a footprint.

So it makes no difference if Blizzard has it or not...someone already does (especially with the 2 biggest dataminers out there -- Google and Facebook -- who doesn't care what they do with it).

It is the information age, after all.

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