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Open Beta Discussion  » Rust - BEWARE TO PURCHASE

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105 posts found
  Celusios

Novice Member

Joined: 9/06/10
Posts: 329

10/15/13 8:18:13 PM#21

Kind of don't disagree with this ban, not even going to lie. You not only spammed customer service but encouraged others around you (virtually speaking) to do the same. How doesn't this warrant a ban? He is right, you are what is wrong with the consumers.

If a problem is reported, I don't understand why you people have to spam it as if that makes the process any faster? If anything you're slowing it down because they now have to devote time to respond to the same 3000 tickets. I don't care if you paid and you're a "paying customer". In the worst case you could request a refund (if you were smart and purchased it off Paypal) saying your goods were never delivered... which they weren't.

  Artuglad

Novice Member

Joined: 10/22/13
Posts: 1

10/22/13 8:18:23 AM#22
Ow I will keep that in mind.. 
  Woopin

Novice Member

Joined: 3/14/07
Posts: 1027

10/27/13 12:26:15 AM#23

Thanks to this post I went and got myself a copy :) was not even aware Gary was working on something else.

Had no issues at all key took a while to come sent a small email they apologized for the delay it was actually the email address I use for PayPal as it is not the most reliable one so was expecting this to crop up. Had a reply with a key in about 20 mins. 

 

Not sure what the OP's issue is but support have been helpful from my experience. Totally the opposite from what the OP is making out. 

  Woopin

Novice Member

Joined: 3/14/07
Posts: 1027

10/27/13 12:27:47 AM#24
Originally posted by Tredo

WOW, thanks OP to this thread.

 

I was watching the auction for their keys and one went in like the first 7 minutes.... i was looking around went back to the auction page and they were sold out at the auction was around $35.00.... I am not buying that all other 9 keys went for $35.00+ 

 

First off I think the auction is rigged, and 2nd after reading your post and seeing some other reports of the game, glad I didn't get a key.

Picked my key up for $10 in case you was wondering.

  Rizzit

Novice Member

Joined: 9/05/08
Posts: 48

 
OP  12/13/13 9:06:58 AM#25
Originally posted by Woopin

Thanks to this post I went and got myself a copy :) was not even aware Gary was working on something else.
Not sure what the OP's issue is but support have been helpful from my experience. Totally the opposite from what the OP is making out. 

There is proven evidence on his twitter account non-fakable so the only one making stuff out is you fanboy / aka employee :D

 

what counts for me is the fact that due to this post a lot of people have decided to skip this company's product.Even if its only 100 out of 1800, that's around 3500$ net loss for what he said about customers. Maybe that maniac gets the message that his statements are bad for business it's no rocket science.

  lizardbones

Elite Member

Joined: 6/11/08
Posts: 9938

I've become dependent upon spell check. My apologies for stupid grammatical errors.

12/13/13 9:20:05 AM#26


Originally posted by Rizzit

Originally posted by Woopin Thanks to this post I went and got myself a copy :) was not even aware Gary was working on something else. Not sure what the OP's issue is but support have been helpful from my experience. Totally the opposite from what the OP is making out. 
There is proven evidence on his twitter account non-fakable so the only one making stuff out is you fanboy / aka employee :D

 

what counts for me is the fact that due to this post a lot of people have decided to skip this company's product.Even if its only 100 out of 1800, that's around 3500$ net loss for what he said about customers. Maybe that maniac gets the message that his statements are bad for business it's no rocket science.




Or people could take it as an example of a developer who just doesn't feel like perpetuating the subculture of people who think that paying money entitles them to act however they want.

For every large, complex problem, there is a simple, clear solution that also happens to be absolutely wrong.

  Renoaku

Advanced Member

Joined: 2/10/07
Posts: 934

12/13/13 9:32:52 AM#27

1.) If you actually purchased a product from their site or service and they failed to deliver the purchase you can contact Pay-Pal and get your money back, so they get a complaint on their email account used for PayPal, don't let it go past 30 days a weeks time should be enough to get it resolved.

2.) If PayPal refuse to do anything go through your credit-card issuer.

3.) If both fail go to a small claims court file for legal fees, and the money you lost. The point you are trying to make here is that you lost money where it just be $5, and that they took your money and didn't deliver the product you purchased.

About Rust.

. My friend plays rust, I am not buying it simply because its not the game I am looking for due to how it is being developed.

.I looked at  their forums the forums look Poorly Created, Worse than I could even do making a free forum, or hosting one just looks very un-professional.

. I too wouldn't really recommend buying rust until they improve the development of the game base

.Based on What I read on the forum  which I checked out all I see is user was banned for saying this.

"Everyone make a ticket and spam their issue box, it'll get solved faster."

Perhaps they deserve a warning for this, but a perm.ban just for this is pretty stupid I too would be an upset customer after not getting the product or service I paid for, this goes to show that they have bad customer service anyways, they should have had it fixed up to give away keys properly that were paid for before ever selling the product/early access.

Perhaps they need to re-think about banning players like this because I too would say for perm.banning for this reason don't buy their game.

  Phry

Elite Member

Joined: 7/01/04
Posts: 4714

12/13/13 9:37:06 AM#28
Originally posted by lizardbones

 


Originally posted by Rizzit

Originally posted by Woopin Thanks to this post I went and got myself a copy :) was not even aware Gary was working on something else. Not sure what the OP's issue is but support have been helpful from my experience. Totally the opposite from what the OP is making out. 
There is proven evidence on his twitter account non-fakable so the only one making stuff out is you fanboy / aka employee :D

 

 

what counts for me is the fact that due to this post a lot of people have decided to skip this company's product.Even if its only 100 out of 1800, that's around 3500$ net loss for what he said about customers. Maybe that maniac gets the message that his statements are bad for business it's no rocket science.




Or people could take it as an example of a developer who just doesn't feel like perpetuating the subculture of people who think that paying money entitles them to act however they want.

 

if that is truly the case, then they should at least pay the guy back his money, because at the moment, the dev is looking extremely dodgy, either their in some kind of meltdown, or their banning to prevent people advertising a problem. I don't know if the game is any good, but even assuming it is, i'd give it a huge 'avoid for the time being' until can be sure that they are 100% above board, because it does come across as a bit dodgy.

  lizardbones

Elite Member

Joined: 6/11/08
Posts: 9938

I've become dependent upon spell check. My apologies for stupid grammatical errors.

12/13/13 9:43:35 AM#29


Originally posted by Phry

Originally posted by lizardbones  

Originally posted by Rizzit

Originally posted by Woopin Thanks to this post I went and got myself a copy :) was not even aware Gary was working on something else. Not sure what the OP's issue is but support have been helpful from my experience. Totally the opposite from what the OP is making out. 
There is proven evidence on his twitter account non-fakable so the only one making stuff out is you fanboy / aka employee :D     what counts for me is the fact that due to this post a lot of people have decided to skip this company's product.Even if its only 100 out of 1800, that's around 3500$ net loss for what he said about customers. Maybe that maniac gets the message that his statements are bad for business it's no rocket science.
Or people could take it as an example of a developer who just doesn't feel like perpetuating the subculture of people who think that paying money entitles them to act however they want.  
if that is truly the case, then they should at least pay the guy back his money, because at the moment, the dev is looking extremely dodgy, either their in some kind of meltdown, or their banning to prevent people advertising a problem. I don't know if the game is any good, but even assuming it is, i'd give it a huge 'avoid for the time being' until can be sure that they are 100% above board, because it does come across as a bit dodgy.



We have no way of knowing if the person got their money back, got their key or what. That's the problem with threads like these. It's the problem with the people who chime in to say they've had no issues. It could all be true, only part of a real story or it could be an elaborate fabrication mixing reality and fantasy to stroke someone's ego.

For every large, complex problem, there is a simple, clear solution that also happens to be absolutely wrong.

  Talonsin

Spotlight Poster

Joined: 7/19/06
Posts: 1005

12/13/13 9:55:03 AM#30
Originally posted by Omali

Except the reason shown in the thread was that the keys were taking about an hour or so to send out because of a backlog at the company processing the orders. There is no basis for legal action. 

And the OP wasn't giving feedback on the game, he was flaming because they banned a guy for encouraging others to spam customer support. You should perhaps read the thread before you post next time. 

 

The original poster said the redirect took him to an error and he suggested if others are having the same issue they should submit a ticket.  This is hardly a rude, mean or disrespectful post in any way.  Had a normal person been the forum mod, he would have simply posted for people to wait an hour or two due to the backlog.  This was hardly a ban worthy post and does show the recent trend of extreme censorship on indy game forums.  This is not a way to win customers.

  Phry

Elite Member

Joined: 7/01/04
Posts: 4714

12/13/13 10:02:16 AM#31
Originally posted by lizardbones

 


Originally posted by Phry

Originally posted by lizardbones  

Originally posted by Rizzit

Originally posted by Woopin Thanks to this post I went and got myself a copy :) was not even aware Gary was working on something else. Not sure what the OP's issue is but support have been helpful from my experience. Totally the opposite from what the OP is making out. 
There is proven evidence on his twitter account non-fakable so the only one making stuff out is you fanboy / aka employee :D     what counts for me is the fact that due to this post a lot of people have decided to skip this company's product.Even if its only 100 out of 1800, that's around 3500$ net loss for what he said about customers. Maybe that maniac gets the message that his statements are bad for business it's no rocket science.
Or people could take it as an example of a developer who just doesn't feel like perpetuating the subculture of people who think that paying money entitles them to act however they want.  
if that is truly the case, then they should at least pay the guy back his money, because at the moment, the dev is looking extremely dodgy, either their in some kind of meltdown, or their banning to prevent people advertising a problem. I don't know if the game is any good, but even assuming it is, i'd give it a huge 'avoid for the time being' until can be sure that they are 100% above board, because it does come across as a bit dodgy.


We have no way of knowing if the person got their money back, got their key or what. That's the problem with threads like these. It's the problem with the people who chime in to say they've had no issues. It could all be true, only part of a real story or it could be an elaborate fabrication mixing reality and fantasy to stroke someone's ego.

 

Which is why i said avoid for the time being, until know that everything is above board or not. If it was that clear cut that they were dodgy, Then i'd suggest people avoided it completely. The trouble is at the moment, it doesn't look that clear cut. Hopefully i'm misreading things, but sometimes it really does pay to be cautious.

  jigo86

Advanced Member

Joined: 3/16/12
Posts: 47

12/13/13 10:03:40 AM#32

wasent about to buy it but now i clearly wont even think about it.

best thing is we should share it through some more forums to show all how they handle with customers

  Solar_Prophet

Elite Member

Joined: 11/10/13
Posts: 422

12/13/13 10:37:47 AM#33

Cussing and trying to convince people to spam their CS is bad form, and if I were a moderator I'd have probably handed out a temp ban, or even a permanent one depending on their post history.

On the other hand, bragging about telling customers to f*ck off is equally stupid. Making statements like that will cost them customers in the long run, customers which they very well may need at some point. Furthermore, the vast majority of potential customers aren't going to research this, or attempt to get both sides of the story. Most people are lazy & will just take anything thrown their way at face value, something which is exacerbated by the current trend of demonizing any company, small or large, for any sort of actual or perceived misconduct toward customers.

This whole situation could have been avoided if just one side or the other had kept their cool. Instead everybody overreacted, and now there's an issue.

Politeness & respect go a lot further (with a few exceptions) then cussing, snide comments and rude behavior, people.

I would just like to thank everyone for their hard work. You've been instrumental in making Bioshock the success it is today. However, I'm a selfish ass and will be starting a new studio, so all but 15 of you are fired.

-Ken Levine

  Kost

Newshound

Joined: 1/15/10
Posts: 1968

In omnibus requiem quaesivi, et nusquam inveni nisi in angulo cum libro.

12/13/13 10:46:50 AM#34
Originally posted by Omali

OP was banned for being abusive and flaming on the forums. The OP of the thread he was banned in was banned for encouraging people to spam customer service. As Garry says, being abusive is not how you get help, and they are in a position where they don't have to put up with it.

Exactly.

Garry Newman is probably one of the coolest dudes the internet has ever seen. If you've had any interaction with the man, in any way, shape or form, you wouldn't be accusing him of anything - he's a real stand up fella.

I purchased a key for the game right before this stopped selling them on the website, prior to early access on Steam. Received it quickly and without any problem. Have been playing ever since without issue.

I purchased a second key yesterday, for a close pal of mine, which I also received quickly and without issue. He has been playing since last night without issue.

PEBKAC imho.

  Kost

Newshound

Joined: 1/15/10
Posts: 1968

In omnibus requiem quaesivi, et nusquam inveni nisi in angulo cum libro.

12/13/13 10:50:25 AM#35
Originally posted by lizardbones

We have no way of knowing if the person got their money back, got their key or what. That's the problem with threads like these. It's the problem with the people who chime in to say they've had no issues. It could all be true, only part of a real story or it could be an elaborate fabrication mixing reality and fantasy to stroke someone's ego.

 

What about the people who chime in, yet have zero experience dealing with the company, no intent on purchasing said title in question, and just form assumptions based solely on the internet rant of some random individual who claims he was "ripped off"?

Those individuals are the most toxic of all *cough*.

  lizardbones

Elite Member

Joined: 6/11/08
Posts: 9938

I've become dependent upon spell check. My apologies for stupid grammatical errors.

12/13/13 10:58:35 AM#36


Originally posted by Kost

Originally posted by lizardbones We have no way of knowing if the person got their money back, got their key or what. That's the problem with threads like these. It's the problem with the people who chime in to say they've had no issues. It could all be true, only part of a real story or it could be an elaborate fabrication mixing reality and fantasy to stroke someone's ego.  
What about the people who chime in, yet have zero experience dealing with the company, no intent on purchasing said title in question, and just form assumptions based solely on the internet rant of some random individual who claims he was "ripped off"?

Those individuals are the most toxic of all *cough*.




How would you know how much experience those people have in dealing with the company, whether they've actually purchased anything from the company and whether or not their opinions are based on experience or fantasy? You wouldn't. The scenario you've described is someone making an assumption based on assumed assumptions.

This thread (and threads like it) do not provide useful information on whether or not someone should buy early access to the game.

For every large, complex problem, there is a simple, clear solution that also happens to be absolutely wrong.

  Kost

Newshound

Joined: 1/15/10
Posts: 1968

In omnibus requiem quaesivi, et nusquam inveni nisi in angulo cum libro.

12/13/13 11:01:33 AM#37
Originally posted by lizardbones

 


Originally posted by Kost

Originally posted by lizardbones We have no way of knowing if the person got their money back, got their key or what. That's the problem with threads like these. It's the problem with the people who chime in to say they've had no issues. It could all be true, only part of a real story or it could be an elaborate fabrication mixing reality and fantasy to stroke someone's ego.  
What about the people who chime in, yet have zero experience dealing with the company, no intent on purchasing said title in question, and just form assumptions based solely on the internet rant of some random individual who claims he was "ripped off"?

 

Those individuals are the most toxic of all *cough*.




How would you know how much experience those people have in dealing with the company, whether they've actually purchased anything from the company and whether or not their opinions are based on experience or fantasy?
 

It's called common sense, and it isn't difficult to determine whether someone has or has not done the above simply by the way they act and/or the statements they make.

Keep grasping at straws though, by all means.

  lizardbones

Elite Member

Joined: 6/11/08
Posts: 9938

I've become dependent upon spell check. My apologies for stupid grammatical errors.

12/13/13 11:03:12 AM#38


Originally posted by Kost

Originally posted by lizardbones  

Originally posted by Kost

Originally posted by lizardbones We have no way of knowing if the person got their money back, got their key or what. That's the problem with threads like these. It's the problem with the people who chime in to say they've had no issues. It could all be true, only part of a real story or it could be an elaborate fabrication mixing reality and fantasy to stroke someone's ego.  
What about the people who chime in, yet have zero experience dealing with the company, no intent on purchasing said title in question, and just form assumptions based solely on the internet rant of some random individual who claims he was "ripped off"?   Those individuals are the most toxic of all *cough*.
How would you know how much experience those people have in dealing with the company, whether they've actually purchased anything from the company and whether or not their opinions are based on experience or fantasy?  
It's called common sense, and it isn't difficult to determine whether someone has or has not done the above simply by the way they act and/or the statements they make.

Keep grasping at straws though, by all means.




By all means, keep pretending to be an expert on human nature. I'm sure the customer service expert and the legal expert will show up shortly too.

For every large, complex problem, there is a simple, clear solution that also happens to be absolutely wrong.

  Kost

Newshound

Joined: 1/15/10
Posts: 1968

In omnibus requiem quaesivi, et nusquam inveni nisi in angulo cum libro.

12/13/13 11:04:25 AM#39
Originally posted by lizardbones

 

This thread (and threads like it) do not provide useful information on whether or not someone should buy early access to the game.
 

I agree.

However, it also doesn't help that there is a torrential flood of whiny bitch kids/adults who purchase early access titles from Steam without realizing what they are getting into, and then proceed to flame the living shit out of the product based on nothing more than spite born out of ignorance.

 

  Kost

Newshound

Joined: 1/15/10
Posts: 1968

In omnibus requiem quaesivi, et nusquam inveni nisi in angulo cum libro.

12/13/13 11:06:12 AM#40
Originally posted by lizardbones

 

By all means, keep pretending to be an expert on human nature. I'm sure the customer service expert and the legal expert will show up shortly too.

Says the backseat psychologist, you might want to take your own advice.

 

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