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The Pub at MMORPG.COM  » How do you treat a newb?

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164 posts found
  Afro-Thunder

Hard Core Member

Joined: 11/05/08
Posts: 65

9/22/13 11:14:24 AM#41
Originally posted by Icewhite
Originally posted by Afro-Thunder

I have found that in games equipped with a marked "Help" chat tab, it helps to control those issues to a point. The vets who really want to help hang out in that channel and questions go answered pretty quickly and in a friendly tone.

 

 

That's actually a really good idea. Where did you bump into that one?

Wurm Online, The Settlers Online, and CoX to name a few.

Honestly, they are few and far between, but for the life of me I don't understand why any game with an in-game chat system does not have a "help" channel on the chat tabs by default... Shoot, you could even make it removable for those who don't want it.

  Robokapp

Hard Core Member

Joined: 11/15/09
Posts: 4660

The only luck I had today was to have you as my opponent.

9/22/13 11:16:22 AM#42

I always help with UI questions.

 

the elitist in me likes proving his superior knowledge.

the nice guy in me likes providing help.

the roleplayer in me knows UI is an OOC concept hence should not be something affecting a player.

  Po_gg

Elite Member

Joined: 5/12/10
Posts: 2035

9/22/13 11:35:00 AM#43
Originally posted by Afro-Thunder
Originally posted by Icewhite
Originally posted by Afro-Thunder

I have found that in games equipped with a marked "Help" chat tab, it helps to control those issues to a point. The vets who really want to help hang out in that channel and questions go answered pretty quickly and in a friendly tone.

 

 

That's actually a really good idea. Where did you bump into that one?

Wurm Online, The Settlers Online, and CoX to name a few.

Honestly, they are few and far between, but for the life of me I don't understand why any game with an in-game chat system does not have a "help" channel on the chat tabs by default... Shoot, you could even make it removable for those who don't want it.

Plus in Cryptic's games, maybe a heritage from CoH. LotRO has an Advice channel (next to the plain old OOC), Funcom games have it too (NPH, as in Neil P new player help), etc... I thought it's a common thing.

 

To the question, I can't vote, the first 4 options are lame, and I don't like muffins :) Jokes aside, I think it takes almost no time to answer them (or even help them), it's good to the community and the game as well. Trolling is pointless...

  Icewhite

Made History

Joined: 7/11/11
Posts: 6495

Pink, it's like red but not quite.

 
OP  9/22/13 12:05:07 PM#44
Originally posted by Po_gg
Originally posted by Afro-Thunder
Originally posted by Icewhite
Originally posted by Afro-Thunder

I have found that in games equipped with a marked "Help" chat tab, it helps to control those issues to a point. The vets who really want to help hang out in that channel and questions go answered pretty quickly and in a friendly tone.

 

 

That's actually a really good idea. Where did you bump into that one?

Wurm Online, The Settlers Online, and CoX to name a few.

Honestly, they are few and far between, but for the life of me I don't understand why any game with an in-game chat system does not have a "help" channel on the chat tabs by default... Shoot, you could even make it removable for those who don't want it.

Plus in Cryptic's games, maybe a heritage from CoH. LotRO has an Advice channel (next to the plain old OOC), Funcom games have it too (NPH, as in Neil P new player help), etc... I thought it's a common thing.

Sounds like it's becoming more so. Game producers (at least) understand that newbs have actual, very real, value to all games.

Anyone want a Slider?

Self-pity imprisons us in the walls of our own self-absorption. The whole world shrinks down to the size of our problem, and the more we dwell on it, the smaller we are and the larger the problem seems to grow.

  Reklaw

Elite Member

Joined: 1/07/06
Posts: 6165

The adult I am takes care of most things real life. However my inner-child is a GAMER!!

9/22/13 12:21:05 PM#45
Originally posted by Icewhite

A newb asks a question about the game's interface (an easy--but not instantly apparent--one).

 

 I will think to myself, Geez really?....but will respond with an kind answer to his or her question.

However I will not answer or respond to questions like: What's the best class? What's the fastest way to cap lvl.....

  Kyleran

Bitter Vet™

Joined: 9/13/06
Posts: 19097

Fools find no pleasure in understanding, but delight in airing their own opinions. Pvbs 18:2, NIV

9/22/13 1:40:56 PM#46
Originally posted by Loktofeit
Originally posted by Icewhite
Originally posted by Loktofeit

That could be either that one game's playerbase, the particular server's playerbase or even a time of day thing. Can't really judge a community on one question.

Sure; and "just having a rotten day" is an explanation too.

But there are definitely communities that are toxic to newbs. How do we turn them around?

Depends who "we" is. The players? It's not their job. It would be nice to see them do it - it could even be considered right for them to try to turn around the bad apples - but I do not expect them to. The devs? That's part of the job of the community team, although some are just glorified forum moderators and social media spammers.

This is exactly who I'm expecting to see it from.  Back in the early days when MMO's were small budget, (and less corporate) providing good customer service including active in game moderation of chat channels and behavior was the standard.

Now this has all but gone away as being too "expensive".  Dammit, I'm not giving you a 15.00 a month so they can turn around and use it all to create their next game, some of that is supposed to go to properly servicing the game I'm currently playing.

 

Arrogant, Condescending, Dismissive, Elitist, you speak as if these are bad things?
Kyleran - Bitter Vet ™ since 2006
"This is the most intelligent, well qualified and articulate response to a post I have ever seen on these forums. It's a shame most people here won't have the attention span to read past the second line." - Anon

  Morrok

Novice Member

Joined: 12/26/08
Posts: 132

9/22/13 2:54:36 PM#47


Originally posted by Icewhite
A newb asks a question about the game's interface (an easy--but not instantly apparent--one).


None of your answers do even remotely represent a viable reaction imo.
If the answer isn't "instantly apparent", then the core of the issue is with the game's docs.

IMO questions show interest, and there's no "noobish question", only noobish behavior.
questions deserve an honest/earnest answer, noobish behavor deserves only being put on /ignore.

  AlBQuirky

Spotlight Poster

Joined: 1/24/05
Posts: 3202

Tomorrow's just a future yesterday...

9/22/13 3:07:07 PM#48

Interesting that there is no "I'll help them." answer in the poll. ALL of the answers are negative, "Damn Newbies!" answers. Muffins does not even cover being nice. Or is muffins supposed to be the default "I'll be nice and answer the question." choice?

Did I miss something?

- Al

Personally the only modern MMORPG trend that annoys me is the idea that MMOs need to be designed in a way to attract people who don't actually like MMOs. Which to me makes about as much sense as someone trying to figure out a way to get vegetarians to eat at their steakhouse.
- FARGIN_WAR

  Mr.Kujo

Apprentice Member

Joined: 5/23/12
Posts: 392

“Discussion is impossible with someone who claims not to seek the truth, but already to possess it.”

9/22/13 3:17:08 PM#49
Originally posted by AlBQuirky

Interesting that there is no "I'll help them." answer in the poll. ALL of the answers are negative, "Damn Newbies!" answers. Muffins does not even cover being nice. Or is muffins supposed to be the default "I'll be nice and answer the question." choice?

Did I miss something?

The case is:

"A newb asks a question about the game's interface (an easy--but not instantly apparent--one)."

 

The question is:

"your first, instinctive response, no other data":

So I guess the answer:

Is the newb... Struggling with an unintuitive gui?

 

would be the good one, since it means you are relating to newbs problems and you are willing to help. And it is the most picked answer too. But I might have got it wrong.

  AlBQuirky

Spotlight Poster

Joined: 1/24/05
Posts: 3202

Tomorrow's just a future yesterday...

9/22/13 3:32:59 PM#50


Originally posted by Mr.Kujo

Originally posted by AlBQuirky
Interesting that there is no "I'll help them." answer in the poll. ALL of the answers are negative, "Damn Newbies!" answers. Muffins does not even cover being nice. Or is muffins supposed to be the default "I'll be nice and answer the question." choice? Did I miss something?

The case is:

"A newb asks a question about the game's interface (an easy--but not instantly apparent--one)."

The question is:

"your first, instinctive response, no other data":

So I guess the answer:

Is the newb... Struggling with an unintuitive gui?

would be the good one, since it means you are relating to newbs problems and you are willing to help. And it is the most picked answer too. But I might have got it wrong.



I guess. I just do not think that way. I don't analyze and question that kind of newbie question. I don't compare their troubles with my own.

- Al

Personally the only modern MMORPG trend that annoys me is the idea that MMOs need to be designed in a way to attract people who don't actually like MMOs. Which to me makes about as much sense as someone trying to figure out a way to get vegetarians to eat at their steakhouse.
- FARGIN_WAR

  Po_gg

Elite Member

Joined: 5/12/10
Posts: 2035

9/22/13 3:41:52 PM#51
Originally posted by Mr.Kujo
Originally posted by AlBQuirky

Interesting that there is no "I'll help them." answer in the poll. ALL of the answers are negative, "Damn Newbies!" answers. Muffins does not even cover being nice. Or is muffins supposed to be the default "I'll be nice and answer the question." choice?

Did I miss something?

The case is:

"A newb asks a question about the game's interface (an easy--but not instantly apparent--one)."

 

The question is:

"your first, instinctive response, no other data":

So I guess the answer:

Is the newb... Struggling with an unintuitive gui?

 

would be the good one, since it means you are relating to newbs problems and you are willing to help. And it is the most picked answer too. But I might have got it wrong.

Maybe I'm overthinking it, but when I wrote before that no right option for me I ment, that this one is a bit negative as well. Newb, as it's in the name itself, is a newcomer - I can't know from where, and what background. Someone also mentioned before, most newer mmo's are designed (either willingly or just by a subconscious way) with an mmo mindset, with a goal that mmo players could feel themselves "at home" right away.

So if that newb is a newcomer to gaming at all (an elder with some free time, or a mom at home with a kid - both not unusual in LotRO for example), or coming from a different genre and new in mmo's (an fps-fanatic buddy of mine had some issues when first tried an mmo, and it was even a mouse-target one), it can happen that s/he will have some questions.

And it's not the gui's fault, let's say s/he can play the game, can navigate in the settings, etc., and bumps into Target assist on/off :)

My rule of thumb is that if I have the time, I'd like to help.

 

Edit: AlBQ was quicker :)

  Grunty

Hard Core Member

Joined: 4/06/04
Posts: 6824

9/22/13 5:03:16 PM#52

I treat newbs with as much respect as anyone else.

Noobs, on the other hand are treated as the asshats they are.

  Loktofeit

Elite Member

Joined: 1/13/10
Posts: 12278

Currently playing EVE, SMITE, Project Gorgon, and Combat Arms

9/22/13 5:30:53 PM#53
Originally posted by Kyleran
Originally posted by Loktofeit
Originally posted by Icewhite
Originally posted by Loktofeit

That could be either that one game's playerbase, the particular server's playerbase or even a time of day thing. Can't really judge a community on one question.

Sure; and "just having a rotten day" is an explanation too.

But there are definitely communities that are toxic to newbs. How do we turn them around?

Depends who "we" is. The players? It's not their job. It would be nice to see them do it - it could even be considered right for them to try to turn around the bad apples - but I do not expect them to. The devs? That's part of the job of the community team, although some are just glorified forum moderators and social media spammers.

This is exactly who I'm expecting to see it from.  Back in the early days when MMO's were small budget, (and less corporate) providing good customer service including active in game moderation of chat channels and behavior was the standard.

Now this has all but gone away as being too "expensive".  Dammit, I'm not giving you a 15.00 a month so they can turn around and use it all to create their next game, some of that is supposed to go to properly servicing the game I'm currently playing.

There are a few really good examples of community at work in games, and of the best ones (readiest for several here to go ballistic over this) is GamersFirst. G1's community team in Fallen Earth and some of their other titles are part of the community, well-known individuals and take part in the game world, chatting, answering questions and running events. G1, even back when it was K2 Networks, has had service - in game and out - that keeps community a priority.

"And wikipedia is as accurate as Britannica. Wikipedia is very reliable. You would be hard pressed to find a more reliable source for these kinds of things." -fivoroth

  Helleri

Spotlight Poster

Joined: 5/26/08
Posts: 766

“If I had asked people what they wanted, they would have said faster horses.”- Henry Ford

9/22/13 5:40:46 PM#54
Does not matter as to why the newb is asking a seemingly obvious-to-answer question. If I am standing around long enough to see it and reflect on it. Then I am doing nothing so important that I can't help out another player. If they ask nicely about something I know the answer to, I tell them. That simple. Don't need to over think it. Because, the wonderment is more of a mental hassle then simply answering the question.


Place Holder Signature.

  Rayshe

Novice Member

Joined: 11/30/11
Posts: 1295

9/22/13 5:43:02 PM#55
My opinion has always been the same. New player to the game. i know its direct but i do this funny thing when i meet newb's... i help them with what they are asking. and usually allow them to friend me and ask me questions whenever they have them.

Because i can.
I'm Hopeful For Every Game, Until the Fan Boys Attack My Games. Then the Knives Come Out.
Logic every gamers worst enemy.

  User Deleted
9/22/13 6:57:40 PM#56
Originally posted by Loktofeit

Depends who "we" is. The players? It's not their job. 

There you go folks, the exact reason why MMO communities suck.

At least I now know to place Loktofeit is this bucket:

"The problem"

Instead of this bucket:

"The solution"

 

  Loktofeit

Elite Member

Joined: 1/13/10
Posts: 12278

Currently playing EVE, SMITE, Project Gorgon, and Combat Arms

9/22/13 8:24:35 PM#57
Originally posted by grimgryphon
Originally posted by Loktofeit

Depends who "we" is. The players? It's not their job. 

There you go folks, the exact reason why MMO communities suck.

At least I now know to place Loktofeit is this bucket:

"The problem"

Instead of this bucket:

"The solution"

Taking that snippet out of context and ignoring my statement immediately after that, I could see how one would think that. Luckily, I have faith that the posters who are here for meaningful discussion will read the post in its entirety.

"And wikipedia is as accurate as Britannica. Wikipedia is very reliable. You would be hard pressed to find a more reliable source for these kinds of things." -fivoroth

  Icewhite

Made History

Joined: 7/11/11
Posts: 6495

Pink, it's like red but not quite.

 
OP  9/22/13 10:25:22 PM#58
Originally posted by Po_gg

And it's not the gui's fault, let's say s/he can play the game, can navigate in the settings, etc., and bumps into Target assist on/off :)

That particular part of the poll drew from the particular newb (really happened).

All he wanted to know was how to remove a power from his bar (powers locked, by default). Experienced gamer probably figures it out, on his own, in a few seconds. But I can see someone who's not a vet not being able to find it. Nope, no docs.

What created the poll was how much abuse he took, before somebody gave him the simple, short answer he was looking for. Pointless hostility. So yep, it was an entirely one-sided poll devoted to sarcastic treatment of their sterling characters.

We can go into 'applause for helpful mentors' poll some other time, I guess. They certainly deserve some.

Self-pity imprisons us in the walls of our own self-absorption. The whole world shrinks down to the size of our problem, and the more we dwell on it, the smaller we are and the larger the problem seems to grow.

  Loktofeit

Elite Member

Joined: 1/13/10
Posts: 12278

Currently playing EVE, SMITE, Project Gorgon, and Combat Arms

9/22/13 10:46:28 PM#59
Originally posted by Icewhite
Originally posted by Po_gg

And it's not the gui's fault, let's say s/he can play the game, can navigate in the settings, etc., and bumps into Target assist on/off :)

That particular part of the poll drew from the particular newb (really happened).

All he wanted to know was how to remove a power from his bar (powers locked, by default). Experienced gamer probably figures it out, on his own, in a few seconds. But I can see someone who's not a vet not being able to find it. Nope, no docs.

What created the poll was how much abuse he took, before somebody gave him the simple, short answer he was looking for. Pointless hostility. So yep, it was an entirely one-sided poll devoted to sarcastic treatment of their sterling characters.

We can go into 'applause for helpful mentors' poll some other time, I guess. They certainly deserve some.

Eh, I'll toss an applause for helpful members here:

The APB:Reloaded community takes vulgarity and smack-talking to a whole new level when they're out on the streets of the game's San Paro city, but they're surprisingly helpful whenever a noob asks a question in chat or on the forums.

"And wikipedia is as accurate as Britannica. Wikipedia is very reliable. You would be hard pressed to find a more reliable source for these kinds of things." -fivoroth

  Mr.Kujo

Apprentice Member

Joined: 5/23/12
Posts: 392

“Discussion is impossible with someone who claims not to seek the truth, but already to possess it.”

9/23/13 10:59:09 AM#60
Originally posted by Icewhite
Originally posted by Po_gg

And it's not the gui's fault, let's say s/he can play the game, can navigate in the settings, etc., and bumps into Target assist on/off :)

That particular part of the poll drew from the particular newb (really happened).

All he wanted to know was how to remove a power from his bar (powers locked, by default). Experienced gamer probably figures it out, on his own, in a few seconds. But I can see someone who's not a vet not being able to find it. Nope, no docs.

What created the poll was how much abuse he took, before somebody gave him the simple, short answer he was looking for. Pointless hostility. So yep, it was an entirely one-sided poll devoted to sarcastic treatment of their sterling characters.

We can go into 'applause for helpful mentors' poll some other time, I guess. They certainly deserve some.

 

I am still trying to justify the rage. It is a very serious problem in the times we live in. People slowly lose the ability to look for answers on their own. It is becoming a handicap. It is noticable in every part of life, specially in schools and college but not exclusively. With each year people ask more and more stupid questions, the current span for trying to figure something out on your own is like 5 seconds and then you just google it. Not long ago people started to fail even on google... I know I am going way to deep into this, but I just felt the need to share...

Also the mentality... the demand... people get mad if you don't answer, like it is your duty, Also very often the person asking can be very impolite. Hard to find anyone that asks politely for something and is able to accept lack of answer.

This can be incredibly annoying, people expect that everyone will do all the work in figuring everything out for them...

I answer questions in games very often and I always try to be polite, but lets be honest I do get angry when I hear some questions, I won't try to make a great samaritan out of myself like some of the people here try to.

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