|26 posts found|
"If men were created equal, then what happened to game developers?"
8/30/13 10:22:18 PM#21
I'm going to make this easy for the so-called non-readers on this thread and to help the OP out:
1. He was charged ONCE for a payment in July after cancelling in April.
2. Aventurine is on several banks list reported as Fraud.
3. They have several BBB complaints against them.
4. Why do people still defend logic?
Anymore? Quit messing with Aventurine, enough said.....
8/31/13 12:18:05 AM#22
Originally posted by mackdawg19
The legal definition of this is slander. Bring up baseless stuff without any proof. You think AV will survive if they have fraud case against them? They will loose their credit card merchant license.
BTW are you not the same person that claimed exactly the same charges against Blizzard back in 2009 because of so called unproved "fraudulent charges" initiated by Blizzard for World of Warcraft?
8/31/13 12:37:25 AM#23
Originally posted by xpiher
This has to be the worst company that I have ever dealt with. I have had an open ticket for a while trying to get them to remove my credit card information from their site and they simply refuse. There simply is no way to delete it. I have tried deleting it from every possible avenue including re-subing and puting in a bad card. If the card is not valid it will not save the information.
I have screen shots of my account showing it is not set to renew yet at random I get charged. In the end I just canceled the card.
With every single MMO that I play, the first thing I do is remove all Credit Card information upon un-subing so these issues do not arise. Its funny how this company doesnt let you delete this information.
8/31/13 12:57:44 AM#24
I haven't been robbed to the same degree as OP, yet. I hope it doesn't happen. But I was disappointed with AV when I pre-purchased DFUW and reserved my character's name as was promised as part of the deal. I entered my name and it said "your name is reserved." I couldn't believe my good luck because it was a very cool name (IMO, of course) and I though it would be taken. But since they said it was "reserved" I thought it was. Come game launch and I create my character and - bam. "Name unavailable. Already taken."
So I open a ticket, not expecting much, but just pointing out to them what happened. They answered that they had "no record" of my name reservation. I thought that was dodgy.
I renamed and played and had fun for a while, but my image of AV was tainted after that. I would think they are more incompetent with the billing than criminal, but you never know. They are certainly not into customer service.
8/31/13 1:57:48 AM#25
This was my last response from aventurine support. I told them that I do not have a serial key. I assumed it would be attached to the purchasing account like every other game purchased on the internet. In the case of DarkFall, this does not happen. I game them my account name, which I can log into. To remove my credit card information they want my credit card info and a picture of a gov. issued photo ID. So they are asking for more personal information when the entire point of this exercise is to remove my personal information from the account.
I highlighted the part that bothers me in red. If I am getting billed inappropriately the last thing I am going to is give this company more personal information for them to delete the information that they already have. How hard would it be to set up the website so we can delete our own personal information. Pretty funny stuff...
8/31/13 10:30:18 AM#26
Originally posted by g0m0rrah
Cancelling you credit card is the only certain method to avoid future billing "errors" by AV.