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Final Fantasy XIV: A Realm Reborn

Final Fantasy XIV: A Realm Reborn 

General Discussion  » How to get a refund.

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70 posts found
  Serenes

Advanced Member

Joined: 5/18/10
Posts: 351

 
OP  8/28/13 3:57:38 AM#21
Originally posted by tadams2tone

So sick of these screaming man-children (or just plain children) making cry baby threads like this one. 

This is actually not the proper way to get a refund.  If you really want one, just ask SE, they will gladly give you one.

Also, I call B.S.

Any bank would first ask if you tried to get a refund the normal way.  Did they?  If so did you lie to them?  They then go through a mandatory investigation period while you get the money temporarily credited to your account.  It is not instantly over the phone with a 30 day waiting period.

This launch is normal.  Problems happen during every major mmo launch.  Why do people not understand this? 

I know you didn't get your fix like you wanted to, but you need to calm down and examine your behavior.

 

Again to anyone else considering this, just go through the proper channels, SE is pretty good about refunds.  Or better yet, just play?  The game has been fine for the last 2 days.  It takes like maybe 5 min to log in during peak hours. 

 

People like the OP make me ashamed to be a part of this community.  I'm so sick of these threads.  Get a grip people.

I have nothing to prove to someone on the internet.

  Wankyudo

Novice Member

Joined: 1/17/04
Posts: 145

8/28/13 3:59:45 AM#22
Originally posted by Serenes
Originally posted by Wankyudo
Originally posted by Serenes

I love how mad people get.

 

I'm not forcing people to get charge backs and if a bank is unwilling to do a charge back they will tell you.

I only put the information that my bank was okay with it.

Calm down.

 

"DON'T LIKE MY GAME I WISH BAD THING A ON YOU AND SAY AWFUL THING B AND TAKE THIS SHIT C."

 

Its quite amusing.

Starts finding problems refuting arguments > Goes troll route.

 

Good show chap.

How am I trolling you? I gave people information on my experience.

 

I'm not the one making statements like "I hope the door hits you on your way out." that is a troll statement I have stayed calm and nice this entire time, I'm sorry that you cannot do the same.

When people fall back to the whole "YOU SO ANGRY, YOU MAD YOU MAD," (Granted that's a more juvenile version,) it's trolling.  Yes, I realize the door aspect was a bit over-the-top and I apologize.  

Also, you gave people information without taking into account that your bank might just be more lenient, and then people go to their banks and do it and suddenly find themselves in a steaming pile of doo. 

  HappyThoughts

Novice Member

Joined: 11/17/11
Posts: 24

8/28/13 4:02:14 AM#23
Originally posted by Serenes
Originally posted by tadams2tone

So sick of these screaming man-children (or just plain children) making cry baby threads like this one. 

This is actually not the proper way to get a refund.  If you really want one, just ask SE, they will gladly give you one.

Also, I call B.S.

Any bank would first ask if you tried to get a refund the normal way.  Did they?  If so did you lie to them?  They then go through a mandatory investigation period while you get the money temporarily credited to your account.  It is not instantly over the phone with a 30 day waiting period.

This launch is normal.  Problems happen during every major mmo launch.  Why do people not understand this? 

I know you didn't get your fix like you wanted to, but you need to calm down and examine your behavior.

 

Again to anyone else considering this, just go through the proper channels, SE is pretty good about refunds.  Or better yet, just play?  The game has been fine for the last 2 days.  It takes like maybe 5 min to log in during peak hours. 

 

People like the OP make me ashamed to be a part of this community.  I'm so sick of these threads.  Get a grip people.

I have nothing to prove to someone on the internet.

 You are starting to show your true colors my bridge lurking friend.

  Purutzil

Hard Core Member

Joined: 10/02/11
Posts: 2905

The Critical Hit Pretzel!

8/28/13 4:04:01 AM#24

Don't get me wrong, it frusterated me to no end when I couldn't get on. (I'm that no lifer who loves shooting for first Max level, Heck on Rift I got it in SL for my server by nearly 12 hours on a warrior (weakest solo class at time) thats how sad I am) but over-all....

 

ITS AN MMO LAUNCH! A BIG MMO LAUNCH. Do we need to emphasize the fact problems on big titles launch happen very frequently. Even the most flawless launches have issues. If what I heard is correct they are actually extending 'early access', mostly providing extra free game time to players due to the issues which should be PLENTY to make up for the issues they have now. If you are expecting perfection on a MMO LAUNCH, I'm sorry, but you really are in some strange world.

 

Next time, don't go buying an MMo for early access if you expect it to be perfect and wait for a few weeks if you don't understand launches will never be flawless. 

  Serenes

Advanced Member

Joined: 5/18/10
Posts: 351

 
OP  8/28/13 4:10:19 AM#25
Originally posted by HappyThoughts
Originally posted by Serenes
Originally posted by tadams2tone

So sick of these screaming man-children (or just plain children) making cry baby threads like this one. 

This is actually not the proper way to get a refund.  If you really want one, just ask SE, they will gladly give you one.

Also, I call B.S.

Any bank would first ask if you tried to get a refund the normal way.  Did they?  If so did you lie to them?  They then go through a mandatory investigation period while you get the money temporarily credited to your account.  It is not instantly over the phone with a 30 day waiting period.

This launch is normal.  Problems happen during every major mmo launch.  Why do people not understand this? 

I know you didn't get your fix like you wanted to, but you need to calm down and examine your behavior.

 

Again to anyone else considering this, just go through the proper channels, SE is pretty good about refunds.  Or better yet, just play?  The game has been fine for the last 2 days.  It takes like maybe 5 min to log in during peak hours. 

 

People like the OP make me ashamed to be a part of this community.  I'm so sick of these threads.  Get a grip people.

I have nothing to prove to someone on the internet.

 You are starting to show your true colors my bridge lurking friend.

How would you like me to prove I did indeed get a refund? Post a screenshot if my bank statement to the internet?

Like I said if you want to call someone a liar over the internet be my guest most people on the internet are liars, but I will not find a purpose in proving anything to you.

 

I provided the information in which I had on getting a refund for this game.

 

Also as I said before a bank will not just do a charge back if they do not want to, and they will not put you in doo-doo if your bank is not as lenient as mine they will probly just tell you no, and that will be that.

  Zadawn

Novice Member

Joined: 11/04/10
Posts: 676

8/28/13 4:15:34 AM#26
One less whiner. That's fine with me.

  rojoArcueid

Elite Member

Joined: 8/13/09
Posts: 5786

"It is double pleasure to deceive the deceiver". - Niccolo Machiavelli

8/28/13 4:15:46 AM#27
Originally posted by Purutzil

 

Next time, don't go buying an MMo for early access if you expect it to be perfect and wait for a few weeks if you don't understand launches will never be flawless. 

This^

 

people who dont have the time to find out how mmos work shouldnt bother with launch day at all.

 

@OP, if this is your first time buying an mmo for early / launch day access then please make it the last one too. Otherwise you will be backcharging every new mmo and end up banned from every game made by those companies.

  JudgeUK

Hard Core Member

Joined: 10/15/11
Posts: 733

8/28/13 4:16:18 AM#28
Originally posted by Lucrecia

In this thread the clearly articulate players are in support of the OP and the one's who drag the English language through mud are the one's bashing the OP.

 

And here I thought WoW trade chat was bad.

 

 

I will try to balance things a little then:

I cannot recall a major mmo launch that has not suffered from server congestion in one way or another. Resultant actions to try and deal with the often mad rush have been overflow servers, blocking new characters, and limiting entry numbers. Traditionally a huge number of players flood the mmo. Some decide to continue with a sub, others don't.

If this is the OP's first experience of a high profile mmo launch, then it probably came as a bit of a shock and their reaction may be to a degree understandable.

But if this not their first, then they must be aware of the usual pattern at launch. Consequently they are either just trolling, or choosing to selectively ignore their past experiences.

Notwithstanding either of the above two scenarios, I would suggest that of all the mmo's out there, this one is not for the impatient or instant gratification mindset.

Bearing in mind the nature of the game, if the OP desires to obtain a refund after only the first couple of days, when the rush is at the highest, then I'd suggest it would be the correct path for them.

 

I do however, think SE have been caught out a little by the interest in the game. Especially considering the reaction of the original launch. One factor when you think about it may be the timing of the ARR release - currently there is very little that is new out there.

Sure we have had free to play conversions, but these by their nature are just re-coatings of existing games. This is the first major new launch in a while. Ok it's dressed as a revision of the original launch, but the degree of change is significant.

The coming days will see how SE react to this high level of interest, I'm prepared to have patience while they do, and will also watch how the playerbase stands up over the next few months. If others aren't, well I hope they do eventually find whatever it is they are looking for. But if they are looking for a major mmo launch without crammed servers in days 1 and 2, then it will be a long search.

  Serenes

Advanced Member

Joined: 5/18/10
Posts: 351

 
OP  8/28/13 4:16:46 AM#29
Originally posted by Purutzil

Don't get me wrong, it frusterated me to no end when I couldn't get on. (I'm that no lifer who loves shooting for first Max level, Heck on Rift I got it in SL for my server by nearly 12 hours on a warrior (weakest solo class at time) thats how sad I am) but over-all....

 

ITS AN MMO LAUNCH! A BIG MMO LAUNCH. Do we need to emphasize the fact problems on big titles launch happen very frequently. Even the most flawless launches have issues. If what I heard is correct they are actually extending 'early access', mostly providing extra free game time to players due to the issues which should be PLENTY to make up for the issues they have now. If you are expecting perfection on a MMO LAUNCH, I'm sorry, but you really are in some strange world.

 

Next time, don't go buying an MMo for early access if you expect it to be perfect and wait for a few weeks if you don't understand launches will never be flawless. 

I did not want the game anymore after 4 days of not getting to play, and I did buy ARR just for the purpose of getting the CE items and Pre order items, I wanted them and I did not know that SE would be so massively unprepared for this.

I got a headache from trying to play this game, so I want my money back and if you chose to believe it or not there are people like me... Who just don't want to deal with it anymore I would rather have the 60 dollars in pocket so I can buy something that I might actually get to play the day it launches, but excuse me for having a opinion on what warrants to be worth MY <------ (This word means ME the person typing this not you)  money and I did not believe this was worth MY money.

  Distopia

Drifter

Joined: 11/22/05
Posts: 15843

"what a boring life, HATING everything" -Gorilla Biscuits

8/28/13 4:18:47 AM#30
Easy: have a legit reason for one... Server hiccups in an online game with massive traffic (launch) isn't really one of those legit reasons. The game itself is fine, in less than a week the servers most likely will be as well. It's an MMO, it's not a short term investment three-four days is nothing.

For every minute you are angry , you lose 60 seconds of happiness."-Emerson

It is a sign of a defeated man, to attack at ones character in the face of logic and reason- Me

  pkpsangria

Novice Member

Joined: 8/06/13
Posts: 7

8/28/13 4:22:38 AM#31
Originally posted by Serenes

I love how mad people get.

 

I'm not forcing people to get charge backs and if a bank is unwilling to do a charge back they will tell you.

I only put the information that my bank was okay with it.

Calm down.

 

"DON'T LIKE MY GAME I WISH BAD THING A ON YOU AND SAY AWFUL THING B AND TAKE THIS SHIT C."

 

Its quite amusing.

I'm not mad at all. In fact, I'm glad that you got your money back. Now that you're out, I believe Eorzea is a better place. Don't let the door hit you on your way out. 

  JeroKane

Elite Member

Joined: 2/21/06
Posts: 5341

8/28/13 4:22:48 AM#32
Originally posted by Serenes
Originally posted by Purutzil

Don't get me wrong, it frusterated me to no end when I couldn't get on. (I'm that no lifer who loves shooting for first Max level, Heck on Rift I got it in SL for my server by nearly 12 hours on a warrior (weakest solo class at time) thats how sad I am) but over-all....

 

ITS AN MMO LAUNCH! A BIG MMO LAUNCH. Do we need to emphasize the fact problems on big titles launch happen very frequently. Even the most flawless launches have issues. If what I heard is correct they are actually extending 'early access', mostly providing extra free game time to players due to the issues which should be PLENTY to make up for the issues they have now. If you are expecting perfection on a MMO LAUNCH, I'm sorry, but you really are in some strange world.

 

Next time, don't go buying an MMo for early access if you expect it to be perfect and wait for a few weeks if you don't understand launches will never be flawless. 

I did not want the game anymore after 4 days of not getting to play, and I did buy ARR just for the purpose of getting the CE items and Pre order items, I wanted them and I did not know that SE would be so massively unprepared for this.

I got a headache from trying to play this game, so I want my money back and if you chose to believe it or not there are people like me... Who just don't want to deal with it anymore I would rather have the 60 dollars in pocket so I can buy something that I might actually get to play the day it launches, but excuse me for having a opinion on what warrants to be worth MY <------ (This word means ME the person typing this not you)  money and I did not believe this was worth MY money.

Maybe just wait till after today´s maintenance?

They just started maintenace and doing some changes to the Duty Finder system (which was the major reason why they put login restrictions in the first Place) and hopefully also fix the Queue system. /fingers crossed.

  Squeak69

Apprentice Member

Joined: 1/21/13
Posts: 972

cheese cheese wheres da bloody cheese

8/28/13 4:28:52 AM#33

I see this type of thread of late with each new, MMO and each time I say the same thing, that is a fraudulent claim, and it can come back to bit you in the ass.

 

F2P may be the way of the future, but ya know they dont make them like they used to
Proper Grammer & spelling are extra, corrections will be LOL at.

  Exzyz

Advanced Member

Joined: 2/09/12
Posts: 53

8/28/13 4:30:59 AM#34
OP dont seem to have played a mmorpg at release before. But sure if he cant wait for them to fix whatever he thinks is so bad let him get his refund.
  Serenes

Advanced Member

Joined: 5/18/10
Posts: 351

 
OP  8/28/13 4:32:48 AM#35
Originally posted by Distopia
Easy: have a legit reason for one... Server hiccups in an online game with massive traffic (launch) isn't really one of those legit reasons. The game itself is fine, in less than a week the servers most likely will be as well. It's an MMO, it's not a short term investment three-four days is nothing.

The game itself is not fine... If the game was fine I could log in and play, but I can't therefore the game is not "fine".

When you buy a single player game or even a FPS you are not told well hold on for a few days while we get our shit together, that would outrage people.

 

I'm quite aware of bad launches but in my personal <----- ( again this means me) exp, this has been the worst launch I have been apart of, mostly not the fact it had problems but the fact that it has taken them 4 days to do anything about them.

 

I'm sorry turning off character creation for certain servers is not a fix, its a band-aid, limiting the amount of players that can log on, is also just a band-aid.

 

When I played GW2 the game had some login issues, the issue seemed gone by day 2 of launch.

When I played TOR at launch the game was laggy and had bugs but the lag was gone by day 3 of launch.

When I played Rift at launch the game had long queue that would sometimes drop you after 2-3 hours of waiting, but sometimes they would not, and this issue was gone within 2-3 days because they opened up more servers.

These are my experiences with MMO launches, the experience may vary.

  Wankyudo

Novice Member

Joined: 1/17/04
Posts: 145

8/28/13 4:35:41 AM#36
Originally posted by Serenes
Originally posted by HappyThoughts
Originally posted by Serenes
Originally posted by tadams2tone

So sick of these screaming man-children (or just plain children) making cry baby threads like this one. 

This is actually not the proper way to get a refund.  If you really want one, just ask SE, they will gladly give you one.

Also, I call B.S.

Any bank would first ask if you tried to get a refund the normal way.  Did they?  If so did you lie to them?  They then go through a mandatory investigation period while you get the money temporarily credited to your account.  It is not instantly over the phone with a 30 day waiting period.

This launch is normal.  Problems happen during every major mmo launch.  Why do people not understand this? 

I know you didn't get your fix like you wanted to, but you need to calm down and examine your behavior.

 

Again to anyone else considering this, just go through the proper channels, SE is pretty good about refunds.  Or better yet, just play?  The game has been fine for the last 2 days.  It takes like maybe 5 min to log in during peak hours. 

 

People like the OP make me ashamed to be a part of this community.  I'm so sick of these threads.  Get a grip people.

I have nothing to prove to someone on the internet.

 You are starting to show your true colors my bridge lurking friend.

How would you like me to prove I did indeed get a refund? Post a screenshot if my bank statement to the internet?

Like I said if you want to call someone a liar over the internet be my guest most people on the internet are liars, but I will not find a purpose in proving anything to you.

 

I provided the information in which I had on getting a refund for this game.

 

Also as I said before a bank will not just do a charge back if they do not want to, and they will not put you in doo-doo if your bank is not as lenient as mine they will probly just tell you no, and that will be that.

Thing is though, all banks have chargeback policies.  All of em, it's consumer protection for fraudulent charges, or refund refusal for faulty products.  People would end up still in doo-doo though, because if the merchant pleads its case.  I'll make an example.

Let's say Little Timmy has 70 dollars in his account.  He buys the game for 60, so now he only has 10 dollars in his account.  Decide arbitrarily that "Eh, not for me," so he initiates a chargeback.  He now has my 60 dollars back and he's happy as cheese.

Oh wait, SE just saw that they lost money from the chargeback.  They weren't even contacted, so they contact his bank and say it was a valid charge.  They plead their case, smash their heads on the wall all the while the bank people are nodding their heads sagely, and Little Timmy blissfully ignorant goes and buy a blender for 30 bucks at walmart.

Bank finds in favor of the merchant, but he only has 40 dollars on his account because of the blender.  So now Little Timmy's account is overdrawn by 20 dollars.

  zevian

Hard Core Member

Joined: 1/06/07
Posts: 393

8/28/13 4:36:24 AM#37

The people who play the game should be happy the bottom of the barrel is leaving. It will make for a better community once their gone.

 

 

To the refundeers,   have fun during your next mmo launch. (their all the same in this regard). 

  Squeak69

Apprentice Member

Joined: 1/21/13
Posts: 972

cheese cheese wheres da bloody cheese

8/28/13 4:36:32 AM#38
Originally posted by Serenes
Originally posted by Distopia
Easy: have a legit reason for one... Server hiccups in an online game with massive traffic (launch) isn't really one of those legit reasons. The game itself is fine, in less than a week the servers most likely will be as well. It's an MMO, it's not a short term investment three-four days is nothing.

The game itself is not fine... If the game was fine I could log in and play, but I can't therefore the game is not "fine".

When you buy a single player game or even a FPS you are not told well hold on for a few days while we get our shit together, that would outrage people.

 

I'm quite aware of bad launches but in my personal <----- ( again this means me) exp, this has been the worst launch I have been apart of, mostly not the fact it had problems but the fact that it has taken them 4 days to do anything about them.

 

I'm sorry turning off character creation for certain servers is not a fix, its a band-aid, limiting the amount of players that can log on, is also just a band-aid.

 

When I played GW2 the game had some login issues, the issue seemed gone by day 2 of launch.

When I played TOR at launch the game was laggy and had bugs but the lag was gone by day 3 of launch.

When I played Rift at launch the game had long queue that would sometimes drop you after 2-3 hours of waiting, but sometimes they would not, and this issue was gone within 2-3 days because they opened up more servers.

These are my experiences with MMO launches, the experience may vary.

guildwars 2 had so many game breaking bugs on launch that it was silly, people where doing the same thing you are now trying to do chargebacks, and id be willing to bet several lost their cads as a result.

tor, well do I really need to talk about TORs launch

don't know a thing about rift, never played it had no intrest.

F2P may be the way of the future, but ya know they dont make them like they used to
Proper Grammer & spelling are extra, corrections will be LOL at.

  tropik

Apprentice Member

Joined: 9/30/03
Posts: 103

8/28/13 4:38:06 AM#39
The only time i've had trouble logging on was on the first day and i'm on one of the most popular servers. After 5 minutes of spamming the login screen the game usually lets me in but i guess that's too much for the impatient players...
  Reizla

Hard Core Member

Joined: 12/09/08
Posts: 3050

MMORPGs are no longer about the mass multi-user anymore *sadly*

8/28/13 4:41:22 AM#40
Originally posted by Mothanos

Totaly agreed, its a launch and if you quit at day 2 becuase there are problems at a luanch you do not deserve to be part of the better part of the community.
Hope you get your money back dude have fun with the next refund from the next new mmo.

All MMORPGs have their problems at launch. The only one that I've seen without 'real' problems was Aion back in the day, but aside from that you can (and should) expect problems at the launch of every game that does need the internet in one way or the other (SimCity also comes to mind). If OP wants a chargeback because of this, he most likely will never play any MMORPG again aside from the first 2 days :)

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