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Final Fantasy XIV: A Realm Reborn

Final Fantasy XIV: A Realm Reborn 

General Discussion  » Getting a refund?

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92 posts found
  raas1337

Novice Member

Joined: 8/21/09
Posts: 43

8/25/13 4:51:52 PM#21
Originally posted by neobahamut20
Originally posted by raas1337
Oh god how whiny asses ppl become...refund and giving up on game because they can't play on early access. Lets make it clear you give up on MMO game only because you cant play it for few days, even if you know that...you know its mmo and shit usually get fixed and can provide few hundredth/ thousands hours of gameplay. You know get your refund and pls dont play mmo ppl like you are cancer to whole genre.

Try selling stuff in advance that doesn't work to a corporation and see how they treat you. 

Oh boy so you finally have discovered how world works? should i clap my hands and send you a cake?

  Drithe

Novice Member

Joined: 12/24/05
Posts: 53

8/25/13 4:53:37 PM#22

I have been thinking about canceling this game's order and getting the Ouya so I can download and play emulations of all 4 old Dragon Warriors from the old NES. When I was at EB games yesterday a person working there told me 3 peeps had already canceled their preorder in disgust of what has been happening.

 

 I have never seen this amount of problems in a mmo. Never. I will hold out. I will probably go ahead and play it for a month. IF these issues continue I will NEVER play another SE mmo again. Never.

 

 FInal Fantasy 11 was so much smoother.

 

End of line.

  icculus2112

Apprentice Member

Joined: 8/25/13
Posts: 107

8/25/13 4:58:06 PM#23
Originally posted by Lugors

Anyone start down the path of getting a refund yet.  Is it worth even engaging customer service, or should we just contact our bank and get a charge back?

 

Believe everyone is clear on why consumers would start this process with an online game that is rarely online and barely playable.

People that try to get a refund to this to me are despicable human beings.*

You dont deserve a refund*.  You were never guaranteed access the whole 3 days.  You never paid for those three days.  Its borderline fraudulent to ask for a refund for this.  Not to mention shows a complete misunderstanding of the technical aspects of the genre.  Not to mention you havent even waited to see if they will give you additional free time on top of what you already have.  

 

*possible exception to the 1.0 owners that basically paid 30 bucks for only the early access

  neobahamut20

Apprentice Member

Joined: 4/03/12
Posts: 362

We can only show them the path, but they have to be the ones to take it.

8/25/13 4:58:40 PM#24
Originally posted by raas1337
Originally posted by neobahamut20
Originally posted by raas1337
Oh god how whiny asses ppl become...refund and giving up on game because they can't play on early access. Lets make it clear you give up on MMO game only because you cant play it for few days, even if you know that...you know its mmo and shit usually get fixed and can provide few hundredth/ thousands hours of gameplay. You know get your refund and pls dont play mmo ppl like you are cancer to whole genre.

Try selling stuff in advance that doesn't work to a corporation and see how they treat you. 

Oh boy so you finally have discovered how world works? should i clap my hands and send you a cake?

You should thank me for enlightening you, because given that first comment, I must have taught you something.

Boycotting EA. Why? They suck, even moreso since 2008.

  Kuinn

Advanced Member

Joined: 1/10/11
Posts: 2103

8/25/13 5:00:20 PM#25
Seems like there's quite a bit new mmorpg newbies who just dont know yet that these games... These games just wont work as games are supposed to work, at launch. However, they almost always work as expected, that means a lot of crashes, servers down all the time, unable to log in, etc etc all the standard stuff, that's just the reality and it wont change anytime soon :)
  itsTort

Apprentice Member

Joined: 6/14/11
Posts: 130

8/25/13 5:01:52 PM#26
Originally posted by SethiusX
I'm certainly not going to try to get a refund over 1 day of downtime for a game I plan to play for a couple years if at all possible.

this. 

 

Issues are expected, and I expected nothing more nothing less than this lol.  I am getting to play, and having fun. The problems suck, but it's like that with any MMO. All their own annoying problems. It'l smooth out in a few weeks.

  svann

Novice Member

Joined: 12/06/06
Posts: 1634

8/25/13 5:02:55 PM#27

"THE ONLY WAY FOR 1.0 NON LEGACY PLAYERS TO GET EARLY ACCESS IS TO PRE-ORDER THE GAME."

"You didnt pay for early access".

  neobahamut20

Apprentice Member

Joined: 4/03/12
Posts: 362

We can only show them the path, but they have to be the ones to take it.

8/25/13 5:03:46 PM#28
Originally posted by icculus2112
Originally posted by Lugors

Anyone start down the path of getting a refund yet.  Is it worth even engaging customer service, or should we just contact our bank and get a charge back?

 

Believe everyone is clear on why consumers would start this process with an online game that is rarely online and barely playable.

People that try to get a refund to this to me are despicable human beings.*

You dont deserve a refund*.  You were never guaranteed access the whole 3 days.  You never paid for those three days.  Its borderline fraudulent to ask for a refund for this.  Not to mention shows a complete misunderstanding of the technical aspects of the genre.  Not to mention you havent even waited to see if they will give you additional free time on top of what you already have.  

 

*possible exception to the 1.0 owners that basically paid 30 bucks for only the early access

Here, consumer protection actually says the opposite. If you promise something in exchange for money, consumers are entitled to a refund if it does not work exactly as you said it would.  You write 3 days early access, but it turns out it's less? Then you are the fraudster. Anyhow, another law obliges refunds to be given if you ask for it within 7 days except for clothes, deodorant and the likes as long as you return it with the original packaging. So I guess fraud it depends on where you live.

Boycotting EA. Why? They suck, even moreso since 2008.

  Omali

Hard Core Member

Joined: 2/16/09
Posts: 1118

8/25/13 5:06:55 PM#29
Originally posted by imrobertjames

Jesus people.  We have a right to be upset.  We paid money for a product we aren't able to use.  We keep getting the same bullshit cut and paste responses thanking us for or patience, etc, etc, blah blah.

SE gave us a broken piece of crap with 1.0.  We now have an excellent game that's broken because we can't log in and play it.  I don't know if your money came from your parents or what.  Mine came from 16 hour days in the military.  I have a right to be upset about the fact that even the errors give no information.  "World Full LULZ, try again when there is an opening".  Ok... HOW THE HELL DO I KNOW WHEN THERE IS AN OPENING!

Three times while I've been trying to log in I get a queue message.  I've been 2nd, 17th, and 94th in the queue and each time it just pops up again with a 1017 World Full message.

It's fucking broke.  I paid money.  I have a right to be upset about it.

There's an easy lesson for people who don't want to deal with launch issues in MMOs: Stop pre ordering them. Like it or not, they come with the territory and throwing a temper tantrum and condescending everyone else isn't going to change that. Take a breath, go do something else with your time, the game will be here when you get back. 

 

  jonesing22

Hard Core Member

Joined: 9/01/10
Posts: 717

8/25/13 5:09:41 PM#30
The only way I could see anyone, in decent conscience, get a refund would be if they don't get to play the game during the early access period. I mean, I've played, but no where near as much as I want. IMO, the game is great, but if you paid for early access and don't get to reliably play until after the 27th, it could be reasonable that the consumer be refunded, at the most, what was paid for early access. 
  page975

Apprentice Member

Joined: 6/02/13
Posts: 317

8/25/13 5:13:26 PM#31
I'll bet you can log right into World of Warcraft......Go try that !
  Ramonski7

Spotlight Poster

Joined: 5/21/03
Posts: 2702

"A wise man has something to say, but a fool just has to say something."

8/25/13 5:16:09 PM#32
Originally posted by Lugors

Anyone start down the path of getting a refund yet.  Is it worth even engaging customer service, or should we just contact our bank and get a charge back?

 

Believe everyone is clear on why consumers would start this process with an online game that is rarely online and barely playable.

If the appeal of new mmorpgs has drop over the years then the appeal of current mmorpg players has followed suit tenfold. I can no longer log into a mmorpg and feel like a majority of the players crossing my path are even worth getting to know. Especially when examples like this post are being touted by the OP as being worthy of discussion. Very sad indeed.

 

But technical problems like the ones being experienced from the FFXIV early access serves as a unintentional purpose of straining out players of this caliber.  So I'm not too broken up about how things are unfolding. The level of maintenance players like this require are a burden no dev team deserves to shoulder. I can imagine having to group with someone like this when something goes wrong. Just reading his negative reaction would only make me go apesh!t crazy inside. I probably wouldn't say much in chat....but man, flags would be popping up all over the place to never group with this guy again.

 

Oh well one down, I wonder how many more to go?


"Small minds talk about people, average minds talk about events, great minds talk about ideas."

  Ganksinatra

Apprentice Member

Joined: 12/28/09
Posts: 309

8/25/13 5:27:01 PM#33
Originally posted by Ramonski7
Originally posted by Lugors

Anyone start down the path of getting a refund yet.  Is it worth even engaging customer service, or should we just contact our bank and get a charge back?

 

Believe everyone is clear on why consumers would start this process with an online game that is rarely online and barely playable.

If the appeal of new mmorpgs has drop over the years then the appeal of current mmorpg players has followed suit tenfold. I can no longer log into a mmorpg and feel like a majority of the players crossing my path are even worth getting to know. Especially when examples like this post are being touted by the OP as being worthy of discussion. Very sad indeed.

 

But technical problems like the ones being experienced from the FFXIV early access serves as a unintentional purpose of straining out players of this caliber.  So I'm not too broken up about how things are unfolding. The level of maintenance players like this require are a burden no dev team deserves to shoulder. I can imagine having to group with someone like this when something goes wrong. Just reading his negative reaction would only make me go apesh!t crazy inside. I probably wouldn't say much in chat....but man, flags would be popping up all over the place to never group with this guy again.

 

Oh well one down, I wonder how many more to go?

Translation: "I'm a Final Fantasy fanboi, and anyone's complaints about my game will be met with the rightwing-esque 'IF YOU DON'T LIKE IT, GET OUT!'".

 

I'm a big fan of this game, but even my patience is wearing thin quickly. I pre-paid to get early access. I've been able to log on a total of 2 hours in two days. To say "This is normal" and excusing this absolute ineptitude on the part of Square Enix is ridiculous, and you are the reason these game launches get worse and worse......because people like you make excuses for them no matter how badly they fail. Not getting server lists, disconnect errors, hit and miss queues (sometimes in queue, sometimes just says "Get bent, world's full")......these things are NOT normal. What has happened here is Square Enix got gunshy after the 1.0 debacle. They didn't open enough servers, and apparently are running the game on very low end servers if they can only handle so few players before locking everyone out.

Couple that with the utter stupidity of not afking people out, and you have people staying online while they sleep and go out, effectively locking others out while they're not even playing. This is 101 MMO shit, and it's pretty bush league to leave crap like that in the game in this day and age.

I know people like the person I quoted, who live off mommy and daddy and are off school for a few more weeks could care less. Those of us who woke up early from sleeping after working all night and are headed back soon are pissed off at this launch. If it doesn't change by real launch, I will be canceling my pre-order, because I refuse to make excuses for poor workmanship. 

  Juaks

Novice Member

Joined: 10/09/04
Posts: 275

8/25/13 5:28:38 PM#34
Originally posted by imrobertjames

Jesus people.  We have a right to be upset.  We paid money for a product we aren't able to use.  We keep getting the same bullshit cut and paste responses thanking us for or patience, etc, etc, blah blah.

SE gave us a broken piece of crap with 1.0.  We now have an excellent game that's broken because we can't log in and play it.  I don't know if your money came from your parents or what.  Mine came from 16 hour days in the military.  I have a right to be upset about the fact that even the errors give no information.  "World Full LULZ, try again when there is an opening".  Ok... HOW THE HELL DO I KNOW WHEN THERE IS AN OPENING!

Three times while I've been trying to log in I get a queue message.  I've been 2nd, 17th, and 94th in the queue and each time it just pops up again with a 1017 World Full message.

It's fucking broke.  I paid money.  I have a right to be upset about it.

 

You are acting as if SE scamed you. They even extended the EA period, meaning the payimg month it's not even counting yet. And you are getting your EA items for pre purchasing. Calm down. They will fix the issues in no time and next week we all will be laughing about this.
  Ganksinatra

Apprentice Member

Joined: 12/28/09
Posts: 309

8/25/13 5:38:15 PM#35
Originally posted by Juaks
Originally posted by imrobertjames

Jesus people.  We have a right to be upset.  We paid money for a product we aren't able to use.  We keep getting the same bullshit cut and paste responses thanking us for or patience, etc, etc, blah blah.

SE gave us a broken piece of crap with 1.0.  We now have an excellent game that's broken because we can't log in and play it.  I don't know if your money came from your parents or what.  Mine came from 16 hour days in the military.  I have a right to be upset about the fact that even the errors give no information.  "World Full LULZ, try again when there is an opening".  Ok... HOW THE HELL DO I KNOW WHEN THERE IS AN OPENING!

Three times while I've been trying to log in I get a queue message.  I've been 2nd, 17th, and 94th in the queue and each time it just pops up again with a 1017 World Full message.

It's fucking broke.  I paid money.  I have a right to be upset about it.

 

You are acting as if SE scamed you. They even extended the EA period, meaning the payimg month it's not even counting yet. And you are getting your EA items for pre purchasing. Calm down. They will fix the issues in no time and next week we all will be laughing about this.

No, you and the enablers will be laughing about it, whilst trying to put together an 8 man raid since the game will be a ghostland. They've already failed once. Do you think this is making people feel like SE learned their lesson and released a polished product this time? STOP MAKING EXCUSES FOR SHODDY WORK. These bugs were known in Beta 3, continued into Beta 4, and are still here during EA. Stop just writing it off as "Normal Launch Procedure". It's stupidity like that that makes them think "Just launch it, we can patch it later. They think it's normal anyways".

  zevian

Advanced Member

Joined: 1/06/07
Posts: 397

8/25/13 5:42:45 PM#36
I didnt realize this game was released already.
  Raxeon

Advanced Member

Joined: 7/10/10
Posts: 2081

8/25/13 5:44:45 PM#37
Originally posted by zevian
I didnt realize this game was released already.

nope no paymeant option added yet im willing to bet they delay release and keep it as early access or give us free time

  Shadowguy64

Novice Member

Joined: 4/11/13
Posts: 880

8/25/13 5:46:53 PM#38

I hope those asking for refunds get them. I'd prefer they not be in my game world anyways.

 

I wonder what game they will be playing instead. Probably nothing. but at least they'll have their $30 back. Maybe they can invest it and retire early.

  Torcip

Hard Core Member

Joined: 6/14/06
Posts: 638

8/25/13 5:47:07 PM#39
Originally posted by zevian
I didnt realize this game was released already.

Some people seem to say it is. It technically isn't until the 27th.

  FlyByKnight

Advanced Member

Joined: 12/31/12
Posts: 537

8/25/13 5:47:58 PM#40

If somebody pre-ordered for early access to the game, but doesn't get early access to the game they shouldn't complain?

 

Humanity is lost because consumers expect to get what they purchased from these supposedly "quality" AAA games with P2P model?

 

Funny thing is I be most people who think that way are "Libertarians".  What a fucking joke.

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