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Final Fantasy XIV: A Realm Reborn

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General Discussion  » FF 14 ARR Early launch a complete failure or a "normal" thing?

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147 posts found
  phutton44

Apprentice Member

Joined: 1/16/10
Posts: 5

8/25/13 1:25:11 PM#121

Hey lets be honest here the launch has been rubbish and well here are my reasons why, its the same old same old with launches but I raise an eyebrow at this because its not as if during Early Access they weren't aware of potential player based numbers and the issues with games that have gone before.

 

1) Square Enix as a publisher will be aware of how many units they have sold reported by major retailers or bought direct and therefore can provide estimates though not accurate on the geographic location of their customers. I realise people play in different regions.

2) It is clear that the beta was very close to early access and really didnt give them time to mind the test results.

3) Early access is Early access and it means a packaged and completed game for the public to play, not another test based.

4) Based on [1] the people hosting the game should be aware of subscribers versus server requirements and therefore would have sized CPU, Memory, storage space, bandwidth accordingly for load. This a primary thing and should've been worked out and contingency in place, we know software causes issues and bugs are unavoidable. But redundancy should be in place for servers etc.

The analogy of buying car used a few times, holds true, i don't buy a partial car with features missing or incomplete and I expect the same. This is typical of software release, demand is never satisfied and really its avoidable. I would have expected a more reliable release.

Another thought, surely, given the money spent, resource etc to reboot this game they would have got this nearly *right*

  rastapastor

Apprentice Member

Joined: 3/16/12
Posts: 136

8/25/13 1:25:26 PM#122
Originally posted by Praetalus

It's an MMO launch. Actually, an early access launch. I can't remember the last game I played where there were 100's of thousands of people trying to log on and no issues. And if someone says GW2 I will donkey punch you. That was a pain in the ass too. 

 

Problem is.. you have a bunch of people where playing games is their only passion, not able to log onto their passion. So yeah, you're gonna have a ton of bitching. Things will be fine in a week or so and then people will find something new about the game to bitch about and why they're quiting LOL

 

You can try to punch me, but at least i was able to play the game i paid for(GW2) ;) and i feel sorry for You that You can't play the game You bought. Maybe they will resolve the issue on 27th or later, but what was the purpose to buy the pre-order? Early Access? Hahahah big joke :). I don't understand why nowdays publishers/developers can't secure enough bandwith for the game release? Like instead of getting 1Gbit take fuckin 100 for first month and then lower it ;). It;s fuckin 2013 and we still haven't seen a completly flawless MMO release.

 

My third eye sees future...i see big weave of hate in the next month directing towards FF XIV 2.0. 

  Angerfist1

Novice Member

Joined: 6/15/11
Posts: 12

8/25/13 1:37:55 PM#123

I agree with what Phutton44 said to some extent. 

They should have planned with redundant servers. I don't think that the redundancy is a problem.

They indicated that the problem with instances was that THE instance server could not handle the load.

That definitely points to planning. 

As we all know, the hardware and software are probably managed by different teams. I would hate to be the person responsible for this failure. They probably won't have a job tomorrow.

They definitely did not plan enough hardware resources to support this MMO.  I would have had 20-30 servers supporting instances. 

They obviously did not have enough NA servers for the early release dud to the overcrowding that I noticed in the cities.

I am certain that they will learn from these mistakes. 

Please remember that this is Early Release and NOT the day that it becomes available for everyone.  Perhaps the expectations were that there would be few problems, but IMHO that  is not realistic.  Expect the Official Release date to be moved back.

  Torvaldr

Elite Member

Joined: 6/10/09
Posts: 5932

8/25/13 1:41:33 PM#124
Originally posted by robert4818

I think the biggest issue is that Square's Open Beta lasted 2-3 days.  These are issues that SHOULD have been sorted out during normal Open Beta Stress testing.  

That being said, this isn't uncommon for an MMO launch failure.  

Well, the problem is we don't take the studios and publishers to task.  I'm just as guilty as anyone else, so I'm not pointing a finger at you alone.

When PWE released NWO in open beta they knew there were bugs and issues, but they launched anyway because players accepted that. Really we should have sent a very clear signal, but as always we cave to impatience and just take the game as it is.

I'm not suggesting that they wait for the software to be completely bug and issue free. That's not realistic no matter what the software is.  I am suggesting they need to re-examine what they classify as showstoppers.  I also agree with you that the period of open testing and public "trial" be changed.  I think it should be extended to 2 - 4 weeks. Publishers are criticized for soft-launches, but an open play soft launch period could help the publisher ferret out unseen issues and allow players to try the game.  If the game is good people will then pay, no matter whether that is a box fee, subscription, cash shop, or some combination of that or something new.

Publishers could do a lot more to improve the launch process that don't just mean opening more servers, offering queues, or having staging areas.

Curse you AquaScum!

  mysticalspam

Novice Member

Joined: 8/20/10
Posts: 68

8/25/13 1:44:10 PM#125
just wait till tuesday when the game launches.... tic...tic...tic... KABOOM!!!!!! looks like this ship is going to hit the iceberg twice...

  Serenes

Novice Member

Joined: 5/18/10
Posts: 347

8/25/13 1:46:37 PM#126
My question why does the game not have a proper queuing system? I have not once gotten into the game with a wait on it, rather it says NO or it lets me in.... They have poorly planned this, and don't have the basic tools needed to make a MMO work, you need queuing, its not a fucking option with MMOs...
  Distopia

Drifter

Joined: 11/22/05
Posts: 15693

"what a boring life, HATING everything" -Gorilla Biscuits

8/25/13 1:48:38 PM#127
Originally posted by GeezerGamer

I get a kick out of some of this stuff.

Yes FF14:ARR launch is bad. Really bad actually. But I love how people are going back and smoothing over all the other game's launches. Very few have actually had flawless launches. Downplaying how bad it actually was or how many times other game's servers were down during their launch.

Well, whatever. No matter what history this and other game's have, there's nothing to do but wait.

 

For most we can still go look at their forums from around the time of launch, to see the issues that were most brought up.

For every minute you are angry , you lose 60 seconds of happiness."-Emerson

It is a sign of a defeated man, to attack at ones character in the face of logic and reason- Me

  Loke666

Elite Member

Joined: 10/29/07
Posts: 16771

8/25/13 1:48:53 PM#128

You do have to live with some issues in a MMO the first 2 weeks or so.

FF XIV however is a re-launch of the fixed up not so great game so one would expect less issues on it then in a first release, just like one would with westernized Asian games.

So, yes. SE could have handled this better, but it still isn't a disaster as long as they get things working as intended in the next 10 days or so. We MMO fans are used to bad launches and we usually forgive them as long as the game is good and they fix things up fast.

  Rommie10-284

Hard Core Member

Joined: 12/07/05
Posts: 212

Really Uncle Bugs?

Spirit of Fair Play is slain by Online Community!

8/25/13 1:52:01 PM#129
Yeah, it's getting to be a fog-induced wreck.  It's a good problem to have (too much demand!) but SE is running out of time to get it fixed before it becomes a real disaster of a launch.

Avatars are people too

  icculus2112

Apprentice Member

Joined: 8/25/13
Posts: 107

8/25/13 2:05:05 PM#130

These threads are funny.  So full of overreaction.

Lets judge the launch after a week, not before the official start date.  there is a reason why games do these early access, and this is exactly why.  remember D3's disaster day one?  It was just that, a day one thing.  Some games get lucky and not much goes wrong.  Some games don't.  

This has been the worst MMO launch recently as far as congestion issues, that cant be denied.  but it only goes into failure territory if we are still having these issues a week from now.  Congestion issues dont generally cause launches to be failures (because they are usually fixed within the first week), its buggy games.  And FFXIV is not buggy.

 

 

  icculus2112

Apprentice Member

Joined: 8/25/13
Posts: 107

8/25/13 2:09:13 PM#131
Originally posted by Serenes
My question why does the game not have a proper queuing system? I have not once gotten into the game with a wait on it, rather it says NO or it lets me in.... They have poorly planned this, and don't have the basic tools needed to make a MMO work, you need queuing, its not a fucking option with MMOs...

The game does have a queuing system, it worked fine yesterday.  Today they have disabled it or altered it for some reason.

 

Right now the only real issue I have is the lack of communication.  the communication has been decent up until this afternoon, but now its sparse and useless.

  Angerfist1

Novice Member

Joined: 6/15/11
Posts: 12

8/25/13 2:32:16 PM#132
Queue appears to be working now, to some extent.   It told me there were 396 people in the queue.  Then it said the server was full and disconnected me. lol
  Gormogon

Hard Core Member

Joined: 9/25/12
Posts: 164

8/25/13 2:40:32 PM#133

Haven't been able to log into my NA character since I woke up this morning (now 9 hours).

4.5 hours of maintenance yesterday. 

28 hours with 3102 last weekend.

Game wouldn't let me complete my level 5 story quest even when I was logged in yesterday.

 

Welcome to a new MMO? 

 

SWTOR, TSW, GW2, and Neverwinter all had issues, even with core features (like GW2's AH and Neverwinters diamond exploit).  GW2 had dozens of event bugs and SWTOR was a joke with automated customer service droids offering no help at all for the numerous little issues that game was riddled with.

 

But at least I could play my main character(s) when I wantedFor me, FFXIV:ARR sets the bar for the worst kickoff to an MMO I've been a part of.  It doesn't matter if the issue is technical or logical, this has been a lousy ass experience.

  Knightblast

Apprentice Member

Joined: 2/01/05
Posts: 1799

8/25/13 2:50:15 PM#134
Originally posted by icculus2112
Originally posted by Serenes
My question why does the game not have a proper queuing system? I have not once gotten into the game with a wait on it, rather it says NO or it lets me in.... They have poorly planned this, and don't have the basic tools needed to make a MMO work, you need queuing, its not a fucking option with MMOs...

The game does have a queuing system, it worked fine yesterday.  Today they have disabled it or altered it for some reason.

 

Right now the only real issue I have is the lack of communication.  the communication has been decent up until this afternoon, but now its sparse and useless.

They've disabled it because they intend to throttle logins on a manually stepped-up basis, based on what they are observing in terms of loads on the bottleneck servers (not the world servers, but the duty server for example).  This is likely why the queue for the most part is being overriden, even when people do occasionally see it come up -- they have overriden the normal protocol for server caps which is managed by the queue in favor of a stricter login restriction regime.  

  Raxeon

Apprentice Member

Joined: 7/10/10
Posts: 2071

8/25/13 2:54:44 PM#135
Originally posted by Vutar

It is normal for there to be some hiccups when an MMORPG releases. The problem is this isn't a release, they had that in 1.0. One would think that after a couple years SE would have been better prepared for the problems.

 

ARR is A whole new game new engine NEW servers everything they may have beena ble to reuse some assest but thats about it

  Angerfist1

Novice Member

Joined: 6/15/11
Posts: 12

8/25/13 3:11:08 PM#136

I am looking forward to a detailed explanation from the producer.  I don't want any apologies.  I want technical specifications, who was in charge of the hardware department and when they will be infront of Square-Enix headquarters in a pillory box.

Oh, wait, none of that will happen.

I would like to see them migrate new characters to a different server and add more servers to alleviate some of the problem. 

They definitely have hardware issues.

They will learn from this.  Non-constructive complaints don't really help, but they may make you "feel" better.  I recommend alcohol.

  Strayfe

Hard Core Member

Joined: 10/30/07
Posts: 183

"Nemo Me Impune Lacessit"
"Nobody provokes me with impunity."

8/25/13 3:39:46 PM#137

As someone who loves the game, and has been generally willing to forgive a few mishaps, I find that after another 7 hours of not being able to log in, following a FOURTH emergency maintenance, I can no longer defend Squerror-Enix.

This is untenable, and is now one of the worst launches I have been a part of.

  itsTort

Apprentice Member

Joined: 6/14/11
Posts: 127

8/25/13 3:52:40 PM#138

I've gone through alot of MMO launches, and have worked in the gaming industry with some. This is definitely not the worst, but not the best. I'd expect some moderate to severe problems for the next week or two before every thing gets smoothed out. I had worse times with WoW and Aion launches personally. 

  StormXXX

Novice Member

Joined: 4/14/06
Posts: 49

 
OP  8/25/13 4:22:02 PM#139
Originally posted by Nanfoodle
Originally posted by TheRealDarkeus
Originally posted by Four0Six
Originally posted by norli

get it in your Heads People.

1. This is not a Launch this is " early Access "

2. Early Access in general  has only one purpose " Stressing the Game, Network and Servers out for Max "

 

If you really think buying early Access means to get you an advantage I must dissapoint you.

I see by your low post number you didn't get the "there is no middle ground, there is only fail or win" memo.

 

Hehe. I hear ya.

 

 

There are reasons I don't pre-order and "early access" MMOs anymore. These are just 2 of them.

Lol, oh yeah.  Early access just means "Last Beta Test" really, even though people don't seem to realize that.  I have accepted it and there you go.  I just don't expect any MMO launch to be perfect.  And I think SE had more people waiting for this game than they thought.

 

Hell, I just pre-ordered it on a whim. 

Early access is not beta, its a reward for buying the game before its released. But a smart person know you have no clue how something as big as an MMO will work when you turn everything on and it goes live. Its not beta but its not outside of the norm.

I think i am starting to see the truth after all these responses... This thing is far from norm in my opinion, but most people including you, and i can't blame you, think that this is all overreaction and we should just settle down and let things sort out.

True... mature thing to do in some aspect...

But then you just blatantly allow the publishers to get away with stuff like that.

I can imagine some guy in suit sitting in the office, thinking if they should spend more on backup servers and talking to the other guy near him: "Sure yea we will have problems, but yeah they will take it... No reason to waste any more money. A week or two and it will all settle down. Yea nothing new here. They should be used to it by now. They'll just bend over and... oh wait where was i. Ah yes we are not spending any more money." 

  robert4818

Spotlight Poster

Joined: 4/14/03
Posts: 661

"Everyone is born with just a spark of madness. You mustn't lose it."

--Robin Williams

8/25/13 4:43:29 PM#140
Originally posted by Torvaldr
Originally posted by robert4818

I think the biggest issue is that Square's Open Beta lasted 2-3 days.  These are issues that SHOULD have been sorted out during normal Open Beta Stress testing.  

That being said, this isn't uncommon for an MMO launch failure.  

Well, the problem is we don't take the studios and publishers to task.  I'm just as guilty as anyone else, so I'm not pointing a finger at you alone.

When PWE released NWO in open beta they knew there were bugs and issues, but they launched anyway because players accepted that. Really we should have sent a very clear signal, but as always we cave to impatience and just take the game as it is.

I'm not suggesting that they wait for the software to be completely bug and issue free. That's not realistic no matter what the software is.  I am suggesting they need to re-examine what they classify as showstoppers.  I also agree with you that the period of open testing and public "trial" be changed.  I think it should be extended to 2 - 4 weeks. Publishers are criticized for soft-launches, but an open play soft launch period could help the publisher ferret out unseen issues and allow players to try the game.  If the game is good people will then pay, no matter whether that is a box fee, subscription, cash shop, or some combination of that or something new.

Publishers could do a lot more to improve the launch process that don't just mean opening more servers, offering queues, or having staging areas.

Oh I agree that we don't hold companies to task.  Part of the problem for me is I WANT to play this game.  So, exactly how do I 'punish' (i.e. take to taks) the publisher if at the end of the day I still want to play the game.

Like I said, this isn't an uncommon launch issue.  Its just I do believe that these are issues that would have been solved had the stress testing lasted a little more than it did.  

So long, and thanks for all the fish!

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