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Final Fantasy XIV: A Realm Reborn

Final Fantasy XIV: A Realm Reborn 

General Discussion  » Worst account system ever encountered.

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31 posts found
  Rohn

Hard Core Member

Joined: 7/02/08
Posts: 3738

8/18/13 5:39:59 PM#21
It is the worst, most obtuse account management system I've seen in a very long time.  Definitely neither intuitive nor user-friendly.  They could stand to improve it a ton.

Hell hath no fury like an MMORPG player scorned.

  Wizardry

Elite Member

Joined: 8/27/04
Posts: 6538

Perhaps tomorrow will be better.

8/18/13 5:43:04 PM#22

@OP..

Don't worry dude you are not alone,Square has forever had some really frustrating systems to register and login.Their system does work,you just have to read carefully and understand what they are saying LMAO,they are not good at making things clear.

I have had to register and enter my information several times for FFXI and each time,i get frustrated.

It all has the highest level of security and be sure to never use the same information you use on other sites/emails ect ect.This is why they separate ID's and information,to give you the chance to use unique information.Do not try to rush,you need to read the instructions carefully.

I have been ready to shoot someone,yet i always manage to figure it out,just be patient.

 

http://www.youtube.com/user/Napolianboo#p/u/15/rCYLLQCNc1w
Samoan Diamond

  supermike27

Advanced Member

Joined: 4/27/07
Posts: 25

8/18/13 5:51:49 PM#23
Don't even try man. I was at work from 6-2pm and when I got home I hopped in the shower and tried to log in to my Final Fantasy 14 CE edition account from the first release. I had only been playing for around 3 days and I could not log in says account suspended. Well when you call Square Enix the number they give you for customer support you will find that they don't have any control of In game bans or anything to do with your account its all a new company they use for their GM's and they will tell you the only way to see why your account was suspended is to LOGIN to a game you can not LOGIN to cause of course your account is banned and talk to a GM I guess telepathically. They also state you should wait atleast 3 days the usual suspension time. Well I waited 3 days nothing so I called them back the same people who told me they had no info and never would get info said they received an email stating I had been gil selling. Which I thought was funny cause I just started the game and said well I was at work when the ban happened so I don't know what to tell you. They said well your account was suspended for 3 days so they said you should be able to login in a few hours. A few hours went by and what do you know said my account was suspended again. I checked my email and I have a email that stated my account was no longer suspended at 5:45PM I had received another email saying my account was banned for good at 5:46 for the reason of gil selling. I called SE back and they said sorry nothing we can do so I gave that stupid company 90$ for a collectors edition of a crappy game for 3 days worth of playing maybe 3 hours tops and til this day im still banned. So a warning for all but a lot will probably just say its bs but they know nothing of how customer support works let alone you had to signup twice for the game once with SE and another with a company for your credit card info. On top of I was using the secure Key Logger keychain that my game came with. Hacked? I don't know.
  tovonto

Advanced Member

Joined: 9/01/09
Posts: 39

8/18/13 5:59:18 PM#24
lol i made and account for my wife in under 10 min, i don't know what most of you are doing
  Redemp

Apprentice Member

Joined: 7/30/05
Posts: 1055

If I didn't respond to you, chances are you're a idiot.

 
OP  8/18/13 6:20:01 PM#25

 It's a funky system, the issue on my end was the SE account I was linking it to was assigned a random SE ID. God knows why or how the number was assigned to my standard SE ID. I registered for beta, but when presented with the link to the downloader it again requested the email/id etc ... THIS page was the one that wouldn't let me pass. Hence an hour of ... well I doubt I have access to the game because it doesn't like my login here. I finally gave up ... pulled the link from Reddit and low and behold the account was activated for Beta. So happy ending .. I'm in and enjoying it. I played the original FF mmo and yes the account system was horrible, but it worked at the time I used it.... where as this system wasn't. Got a gaggle of buddies all on vent who had the exact issue, luckily I figured out that for some reason the downloader page was the issue, so they all registered and grabbed the client without many issues.

  I'll chalk it up to their systems just being completely overloaded .... but this still by far takes the cake for the most trouble an account system for a mog has given me.

 

  Zeppelin8

Novice Member

Joined: 4/21/09
Posts: 18

8/18/13 6:33:13 PM#26

Yeah I don't get it either. 

Just pre-ordered the game (EU) meanwhile tried to sign-up for beta or whatever. First of all, I did not get any notifications about beta sign-up like I have to wait or beta sign-ups are over. Nothing, no notification mail or anything. And about the pre-order: Whenever I try to get to my profile I get directed to a NA page about FF VII. When I finally get to some account page, I see that my game is registered - which sounds like a lame translation - and have no clue what that means: I got the game. Is this my login account or is this my square enix account? What is the difference between them? Where are the forums? Is there a download link for beta?

It is the first time I felt like I will not get any notifications or instructions to get into the launch or beta. Do I have to wait? Is beta over? How early will I get into the game before launch, 3 days maybe? 

So I finally learned by user comments that beta is over. 

 

 

  Swiftrevoir

Apprentice Member

Joined: 8/13/05
Posts: 162

8/18/13 7:15:56 PM#27
This was your first test and you failed.  Not because it took you so long, but because you lost yourself in the process.  Meditate on some kittens or something bro. 
  LacedOpium

Novice Member

Joined: 11/22/12
Posts: 260

8/18/13 7:34:43 PM#28

 

If you take your time and think your way through it, you won't have a problem.  On the other hand, if you are mindlessly clicking on everything just to rush through the registration process because you are impatient about getting into the game, then you may encounter problems.  Its a process requiring the completion of a series of steps.  It may not be as easy a process as you are accustomed to, but its not rocket science either.

  skyexile

Novice Member

Joined: 8/14/07
Posts: 701

8/18/13 7:54:03 PM#29

Yea their account management system is rather messed up, still suffering heavily from the separation of PAL and NTSC.

SKYeXile
TRF - GM - GW2, PS2, WAR, AION, Rift, WoW, WOT....etc...
Future Crew - High Council. Planetside 1 & 2.

  Allacore69

Hard Core Member

Joined: 10/25/12
Posts: 739

8/18/13 7:57:05 PM#30

Same old crap I heard from Defiance and Neverwinter and every other mmo to date. Stop complaining, they will fix it.

  muchavez

Novice Member

Joined: 10/17/04
Posts: 208

8/18/13 8:05:34 PM#31
Originally posted by Raxeon
Originally posted by muchavez

In the OPs defense, it is very confusing

  • The red asterisk making players think they need a RSA key to make an account
  • no clear download location for the client (I had to come to the mmorpg forums!

its on the beta forums under getting started link simple.

mog station is coming tho

Whats wrong with a download button on the main page?

Where are the beta forums?  Most sites have their forums either directly in sight on the main page or under some sort of community tab.

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