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Star Wars: The Old Republic

Star Wars: The Old Republic 

Reviews & Impressions  » Worst Customer Service In Existence

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30 posts found
  bonzoso21

Hard Core Member

Joined: 10/13/04
Posts: 104

6/30/13 9:22:12 AM#21

It is absolutely ludicrous to believe that EA's missteps over the years have negatively affected more people than Bank of America's foreclosures, BP's Gulf spill, or large-scale weapons manufacturing, or Monsanto's seedy (pun intended) agricultural biotech monopoly (or government lobbying, or overseas child labor, or harmful patent procedures, or ... ). No intention of putting anybody down, but anyone who would say that is the type of person living their life in a bubble exactly like I mentioned.

If more people were affected by those companies, they would have voted in the poll? Um, the people angry about EA are exactly the types of people to spread bitterness on the internet and take over online polls. They're the kinds of people who give Mass Effect 3 a 0/10 review on Metacritic because they didn't like the last 15 minutes. The millions of people affected by those other companies are too busy working two jobs so they don't lose their homes, or living out of a tent while cleaning up the billions of dollars of environmental damage, or (insert sad story here) to bother voting in a poll on the Consumerist website.

  superniceguy

Hard Core Member

Joined: 2/17/07
Posts: 2277

NGE, LOTRO, STO, KOTOR, Lego Star Wars > NGE 2 (SWTOR). SWG>ALL. Above hopefully subject to change.

6/30/13 9:34:40 AM#22
Originally posted by bonzoso21

It is absolutely ludicrous to believe that EA's missteps over the years have negatively affected more people than Bank of America's foreclosures, BP's Gulf spill, or large-scale weapons manufacturing, or Monsanto's seedy (pun intended) agricultural biotech monopoly (or government lobbying, or overseas child labor, or harmful patent procedures, or ... ). No intention of putting anybody down, but anyone who would say that is the type of person living their life in a bubble exactly like I mentioned.

If more people were affected by those companies, they would have voted in the poll? Um, the people angry about EA are exactly the types of people to spread bitterness on the internet and take over online polls. They're the kinds of people who give Mass Effect 3 a 0/10 review on Metacritic because they didn't like the last 15 minutes. The millions of people affected by those other companies are too busy working two jobs so they don't lose their homes, or living out of a tent while cleaning up the billions of dollars of environmental damage, or (insert sad story here) to bother voting in a poll on the Consumerist website.

2 million people bought SWTOR at launch, with only 500K people left subscribing at F2P, so that is 1.5 million people who did not like SWTOR, and has had 1.7 million new customers since F2P, so that is at least 3.7 million people who just bought SWTOR, and 1.6 million people bought Sim City up until this article

You got any information to show that more people were affected by those other companies?

Were you even affected by any of them? Know any people who were affected by it? I have been affected by EA, and know other people have been, I do not know anyone who was affected by those other companies

Do you expect people to vote for BoFA when not affected  (although actually affected by EA) just because the negative stuff they do is worse?

 

  chevyowner

Novice Member

Joined: 6/30/13
Posts: 3

6/30/13 10:33:24 AM#23

SWTOR has no Customer Service, and unless you Subscribe you can't even ask the community for help.

The game is also broken and does not accept any name for a new charector (spelled wrong because these forums do not allow spell check), and the house you get when you call their "Customer Service" has no idea what is going on.

Before you anyone says the paid version is worth it, I can say for me, the experince (spelled wrong because these forums do not allow spell check) just trying to play the game has been so extremely bad I don't think i want to play it at all now.

With the free version being so horiblly (spelled wrong because these forums do not allow spell check) broken I seriously doubt that the paid version will work any better.

  DamonVile

Elite Member

Joined: 11/22/05
Posts: 4801

6/30/13 10:45:00 AM#24
Originally posted by superniceguy

2 million people bought SWTOR at launch, with only 500K people left subscribing at F2P, so that is 1.5 million people who did not like SWTOR, and has had 1.7 million new customers since F2P, so that is at least 3.7 million people who just bought SWTOR, and 1.6 million people bought Sim City up until this article

You got any information to show that more people were affected by those other companies?

Were you even affected by any of them? Know any people who were affected by it? I have been affected by EA, and know other people have been, I do not know anyone who was affected by those other companies

Do you expect people to vote for BoFA when not affected  (although actually affected by EA) just because the negative stuff they do is worse?

 

I don't live in your country but the mortgage practices of our banking system was changed because of what happened there. It made buying a house for first time buyers much more difficult. Many people here will never be able to buy a house under the new system and it's had its effects on the entire construction industry. The fear of "we're next" caused a recession here even though we use a central banking system and it could never happen the same way. and remember...this is all in just one other country because of what went on there.

The world is a much smaller place. What happens there has an impact everywhere.

I'm in no way a supporter of EA and agree with anyone that thinks they're the worst computer gaming company in the world but they are a drop in the bucket when it comes to number of peoples lives they impact.

There's a saying about evolution and why we have two eyes and two ears but only one mouth. Clearly it didn't see the internet coming or it never would have given us ten fingers to type with.

  korent1991

Apprentice Member

Joined: 5/01/09
Posts: 1405

6/30/13 10:57:32 AM#25

you're kinda late to the party :P

I've had more than few issues when the game was still P2P and it took them few days to few weeks to just give me a reply that they got my ticket... Then another few days just to get nowhere with them and eventually quit the game.

The funniest thing that happened was at launch, I've bought the game, typed in the serial number I got and got an error that the key is not correct.... But no problem I tought, I'll just tell them about my issue and I'll get a new one. Fat chance, first they said they can't help me. Imagine that, I payed for a game which I can't even activate and they CAN'T HELP. Tho I was lucky enough that after my 3rd conversation I got an agent who actually speaks proper english and he escelated me to the manager and I got the issue sorted - after 2 weeks. -.-

Worst CS ever and it's no wonder... It's €A afterall. From that day I promised myself I'm done with them :D

"Happiness is not a destination. It is a method of life."
-------------------------------

  ignore_me

Apprentice Member

Joined: 7/04/11
Posts: 2034

6/30/13 11:26:21 AM#26
Don't play this game, its a terrible piece of garbage.

Survivor of the great MMORPG Famine of 2011

  Sovrath

Elite Member

Joined: 1/06/05
Posts: 17212

6/30/13 11:35:44 AM#27
Originally posted by ThatGuy5

 

 

My Response.....

 

 

I'm stunned. I suggest whatever employee who reads this has the good
sense to take these issues to your management, because if not, and
things stay the same I will ASSURE you that you will find yourself and
the rest of this games employees and staff without work.

Years ago I had a roommate who would very much use the verbiage you used.

one day he was complaining to me about not getting some sort of result because the customer service he was dealing with wasn't being helpful. However, his attitude was pretty much what you seem to be working toward.

I got on the phone and in 5 minutes resolved his issue.

oh, and I didnt' use any sort of verbiage that would even be close to this.

Just a thought.

  Dyraele

Novice Member

Joined: 8/16/03
Posts: 200

6/30/13 1:09:13 PM#28
Originally posted by chevyowner

SWTOR has no Customer Service, and unless you Subscribe you can't even ask the community for help.

The game is also broken and does not accept any name for a new charector (spelled wrong because these forums do not allow spell check), and the house you get when you call their "Customer Service" has no idea what is going on.

Before you anyone says the paid version is worth it, I can say for me, the experince (spelled wrong because these forums do not allow spell check) just trying to play the game has been so extremely bad I don't think i want to play it at all now.

With the free version being so horiblly (spelled wrong because these forums do not allow spell check) broken I seriously doubt that the paid version will work any better.

 

Doesn't allow spell check? It auto spell checks and underlines the incorrect words or just click the ABC at the top of the reply box.

AKA - Bruxail

  chevyowner

Novice Member

Joined: 6/30/13
Posts: 3

6/30/13 9:10:01 PM#29
Originally posted by Dyraele

Doesn't allow spell check? It auto spell checks and underlines the incorrect words or just click the ABC at the top of the reply box.

Well execuse me for not wanting to read the user manual for every website on the internet..........

Originally posted by chevyowner

SWTOR has no Customer Service, and unless you Subscribe you can't even ask the community for help.

The game is also broken and does not accept any name for a new charector1, and the house you get when you call their "Customer Service" has no idea what is going on.

Before you anyone says the paid version is worth it, I can say for me, the experince1 just trying to play the game has been so extremely bad I don't think i want to play it at all now.

With the free version being so horiblly1 broken I seriously doubt that the paid version will work any better.

1 spelled wrong because these forums do not allow FireFox's spell check, and I can't be bothered to read the user manual for every web site in exstance1

There i fixed my previous post, I am glad you have the will and time to read the user manual for every website on the internet.

  Dyraele

Novice Member

Joined: 8/16/03
Posts: 200

7/01/13 7:49:56 AM#30
Originally posted by chevyowner
Originally posted by Dyraele

Doesn't allow spell check? It auto spell checks and underlines the incorrect words or just click the ABC at the top of the reply box.

Well execuse me for not wanting to read the user manual for every website on the internet..........

 

Well excuse me for trying to help. I am not the one that accused the web site several times in a post of not having it.

AKA - Bruxail

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