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Defiance

Defiance 

General Discussion  » Banned for hacking/exploiting when you didn't? Want to know what you can do?

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47 posts found
  niceguy3978

Elite Member

Joined: 6/14/06
Posts: 1994

4/26/13 2:21:30 PM#21
Originally posted by kjemper

 

I recently received the following e-mail after being booted from Defiance without any warning;

 

Original e-mail from Defiance's GM Sharkie
Hello,

You are receiving this notification because it has been determined that this account is exploiting our game client and/or using an unauthorized 3rd party program in order to gain an unfair advantage within Defiance. As a result of these actions your account has been suspended for 72 hours and you will not be able to access the game during this time.

This is your first and final warning for these actions. We skruggin hate cheaters here at Trion and insist that you knock this shtako out immediately. Any future violation of this policy will result in the immediate and permanent closure of this account.

If you wish to dispute this action, you may do so by emailing appeals@trionworlds.com. Please be sure to include this ticket’s reference number, XXXXXX-XXXXXX.

Thank you for your cooperation in this matter and, as always, for playing Defiance.

Sincerely,

GM Sharkie
Trion Worlds Inc.

 

I have never, nor would I ever, use an in-game exploit or 3rd party hack in a video game.  This would ruin the enjoyment for me and simply knowing others are doing so makes me furious.  I've racked my brain to figure out what made them think I was doing so.  I'm not using SweetFX (which I guess alot of people are) or any other graphic enhancing program.  While I use teamspeak while playing Defiance, I do not use the overlay because I have multiple monitors.  The only thing I can think of is I use the Logitech Gaming Software for my wireless Logitech Mouse and my Logitech G13 Gamepad.  The software allows for you to customize the buttons on each device, but does not interact with other saftware such as the Defiance client, so I am not sure how this would count.  

 

That being said, I know people will say or think, "I play alot and don't use exploits or hacks either, but I didn't get banned.  You must have done someothing wrong to get banned!"Well I'm not here to change your mind or convince you otherwise as you are entitled to you opinion.  This thread is to provide information to others who find themselves in the same situation as myself.  Being banned for exploiting or hacking without justification for such an adverse action.  If you don't know what they considered to be inappropriate, how can you not do it later and prevent your game from being permanently banned?  The answer is you need to notify Defiance of the mistake they've made.

 

Here are the action you can take in an attempt to have Trion Worlds Inc correct their erroneous action against you;

  1. Contact appeals@trionworlds.com immediately and keep a copy of your e-mail.  They wont respond to you in a timely manner if at all, but at least you'll have documentation to show you did it.
  2. Attempt to contact someone through live chat.  They will simply tell you the same thing they told me in each of my three attempts, "[...] there is nothing we can do for you."  At this point request to the issue to be escelated to Tier 3 support for a review by a custoemr service lead.  To confirm this action was done as requested, you should receive an e-mail which will contain a transcript of you live chat in addition to confirmation the issue was escelated.  Keep this as part of your records.
  3. Try to call Trion Worlds Inc offices at (650)631-9800.  Do not choose to be transferred to customer service, it will play a pre-recorded greeting advising you to go to the website for live chat assistance.  You can attempt to leave a message for their receptionist requesting a response regarding your ticket.  Again, so you can say you tried since it is unlikely you will receive a response.  Keep a record of this action.
  4. File a complaint with the California Department of Consumer Affairs BEARHFTI by completing this form.  In addition to listing your action taken to remedy the false claim and corresponding adverse action, the necessary business information you will need to complete the form is provided below.
  5. File a complaint with the San Jose, CA Better Business Bureau by completing this form.  In addition to listing your action taken to remedy the false claim and corresponding adverse action, the necessary business information you will need to complete the form is provided below.
  6. Write a letter to the executives of Trion Worlds Inc provided below protesting the erroneous action and requesting for Trion Worlds Inc to reconsider their policies to prevent such destructive actions from being taken without justification in the future agaisnt you or other customers.
 
Trion Worlds Inc contact information and listing of executives to take the actions listed above is as follows;
 
Trion Worlds Inc
303 Twin Dolphin Dr., Ste 500
Redwood City, CA 94065
 
Dr Lars Buttler, Co-Founder and Chief Executive Officer
Keith Winter, Co-Founder and Chief Operating Officer
Nicholas Beliaeff, Senior Vice President of Developement
Mark Rizzo, Senior Vice President of Operations
Kelly Conway, Vice President of Legal and Business Affairs
Nathan Richardsson, Executive Producer for Defiance
 
 
Why would I take the time to research all of this and take all these actions?  Because the ban was completely unwarranted and I am certain if this happened to me, then other gamers have surely found themselves in the same situation.  This is not only poor customer service, but will inevitably hurt the Defiance franchise.  Since I did not use any exploits, 3rd party hacks, take any other action to give myself an advantage, then if I return to playing the game it likely means I will be permanently banned for whatever the Defiance client and/or GMs saw that made them give me a 72 hour temporary ban in the first place.  The same thing will also happen to any other gamers who find themselves in the same situation.  Taking the actions above will hopefully change whatever policies are in place which allow these mistakes to be made by Trion Worlds Inc in the first place.
 
I'm not here to convince you that I didn't do anything if you don't believe me, but bookmark this thread so you can reference it in the event your account is banned for no reason in the future....

I can't tell from your post, maybe I skimmed some instead of reading it as thoroughly as I should have, but was the issue resolved?  Did your account get unbanned due to taking these steps?

  KaiserPhoenix

Novice Member

Joined: 1/28/13
Posts: 63

4/26/13 2:28:26 PM#22
Originally posted by SpottyGekko

 

The OP is either:

incredibly naive, and doesn't realise that they're inadvertantly creating bad PR for the game

or

very devious, by creating a passive-aggressive post which has the subtext: "Trion is banning so many people for no reason that I need to make a public service announcement to help all these innocent victims"

 

Which is it, I wonder ?

 

because this game doesn't have enough bad pr already?

and because mmorpg companies obviously never ban any innocent people/ make mistakes ever?

 

you are such a fruitcake.

  botrytis

Hard Core Member

Joined: 1/04/05
Posts: 2527

4/26/13 2:30:34 PM#23
Originally posted by KaiserPhoenix
Originally posted by SpottyGekko

 

The OP is either:

incredibly naive, and doesn't realise that they're inadvertantly creating bad PR for the game

or

very devious, by creating a passive-aggressive post which has the subtext: "Trion is banning so many people for no reason that I need to make a public service announcement to help all these innocent victims"

 

Which is it, I wonder ?

 

because this game doesn't have enough bad pr already?

and because mmorpg companies obviously never ban any innocent people/ make mistakes ever?

 

you are such a fruitcake.

Innocent people can get caught in a purge of botters, etc. It happens. All you do is plead  your case and if they don't unban, never play a Trion game again. Most have no issues and the guilty do protest, loudly and on other forums, when they get caught.

"In 50 years, when I talk to my grandchildren about these days, I'll make sure to mention what an accomplished MMO player I was. They are going to be so proud ..."
by Naqaj - 7/17/2013 MMORPG.com forum

  User Deleted
4/26/13 2:37:38 PM#24

Just appeal through the official channels.  Explain that you have no idea what you were doing that was flagged as cheating, and would like specific information so you can prevent it from happening again.  If they don't respond or don't provide an actual answer, post it on *their* forums.  As long as you don't come off throwing acusations and hyperbole around, a mod will more than likely be able to either answer your question, or get the appeal fast-tracked.

Posting on these forums will do absolutely nothing for you.

  barasawa

Advanced Member

Joined: 1/13/05
Posts: 200

I have a wandering mind, but that's ok, it brings back presents.

4/26/13 2:41:42 PM#25

A long time ago on WoW someone apparently told the GMs I was a bot.

I was grinding faction, and had broken the spawns to the point where I had a good routine worked out and had been grinding so long I'd gone into zombie mode. No guildies were on, and the chat was vapid at best, but mostly non-existant, so I totally ignored the chat window.  After a while, some jerks came along and and decided to attack everything, including the 3 spawn areas I'd been working. Nothing I could do, so when they started insulting me, I put them on /ignore. About 10 minutes later they tried to train the entire area on me. I went invisible and they got wiped by their own attempt. They didn't come back. About an hour and a half later, still grinding, someone in cool gear appeared in front of me with a Blizz name. That brought me out of zombie mode again, and I waved at him. He then started started chatting with me, and I found out he'd been watching me for about 10 minutes and was about to ban me for being a bot !? I was shocked. Apparently he had used the normal /say earlier and I didn't respond. I explained I was in zombie mode grinding and ignoring the prepubescent immature chat that rarely happened in this zone. He then told me about the accusation by other players, I explained to him what happened, he pulled up the logs from his end, laughed, and bid me a good night. I never saw those two pcs again, even though I occassionally checked the /who for them for about a year afterwards. 

 

Mistakes happen. Automated snoop programs make mistakes. People make mistakes. People can also accuse out of sheer spite even though they are lying. It happens. Of course, upon request, the company should tell you specifically what you are accused of so you can help clear up these issues and prevent them from happening again.  Also, not all the people you deal with will be helpful. If you get a jerk that's blowing you off, get another rep, but be polite the whole time or you will get flagged as a troublemaker and be ignored by everyone that could have helped you.

 

Lost my mind, now trying to lose yours...

  lium

Novice Member

Joined: 11/19/06
Posts: 150

4/26/13 3:11:32 PM#26
i got banned too and i dont use logitec kay board i regreat i spend money on this game so much this is the first time am geting banned from gamme at least i can play borderlanders tbh defiance is same as borderlanders in much worst am not only disapointed but rather mad to get banned for nothing.
  kjemper

Advanced Member

Joined: 7/03/05
Posts: 179

 
OP  4/26/13 6:46:02 PM#27

I can't tell from your post, maybe I skimmed some instead of reading it as thoroughly as I should have, but was the issue resolved?  Did your account get unbanned due to taking these steps?

No response currently.  I did eventaully get a receptionist on the phone at Trion Worlds Inc who took down my contact information and claimed she would locate the right department and pass along my messege though.  Whatever their response is, of course I'll update my thread.  I'm expecting an apology since I did nothing to warrant this action as seen in the thread I linked below.

For those thinking it is impossible for innocent people to be banned and a ban in itself is proof against that player of some "wrong doing," this is not the first time Trion has issued erroneous bans to Defiance players.  Check out this thread; http://forums.defiance.com/showthread.php?34324-Account-banned/page6 

I really hope that if enough people take these actions to speak up about being erroneously banned that Trion will look into how they are making the mistake and implement the appropriate changes to prevent them in the future.  Change can be good.

  User Deleted
4/26/13 6:54:26 PM#28
  User Deleted
4/26/13 7:03:15 PM#29
See people Trions does care. This thread made my day!!
  lium

Novice Member

Joined: 11/19/06
Posts: 150

4/27/13 12:20:22 PM#30
Originally posted by Isturi
See people Trions does care. This thread made my day!!

Well they will care if there game start to die (if i was reding this before i purchased the game i will not buy it) so if we can prevent abusing banning compagny to make more money is all good by me. One person at time can make differance is if you dont do any thing nothing will happen.

As for the OP you bann is permanent ? I got banned for 72 hours and after i read the posts on the defiance forum that you provided it seem that the bans are from reports in pvp so what am suposed to die and never kill any one to be able to play this game ?

this is my world http://www.team-aaa.com/

 

is not my fault defiance players sucks at aiming

  User Deleted
4/27/13 2:48:58 PM#31

The issue lies in the "unauthorized 3rd party programs"

Just because the program you use doesn make you run through walls or insta kill someone doesnt mean its allowed

 

For whatever reason one of the programs you use flagged you as a cheat and you got banned.

 

Ive dealt a lot with clan members ect in other games with issues like this.  Someone cheats, gets caught, and will pretend to the death that they did nothing wrong and attempt to blame the developers and gain sympathy support from the community.  Ive seen people take the laughable route of "reporting the developers to a consumer watchdog group or gov agency" as well..

In the end ive come to the conclusion that people who get banned for cheating do cheat.  Not all cheaters get banned.  And when waves of people take to the forums accusing the GM of false flag cheat bannings rest assured, hack site forums are just as up in arms...meaning cheaters are getting banned.

 

I have NEVER met a single person who got banned for cheating go "yup they got me" 100% of the time its a false flag...they are innocent...i dont buy it.

 

You cheated, got caught, and got banned.  No sympathy.  I dont buy the innocent gamer getting banned, ive seen with my own eyes the same people talking about hacking and asking for a program that wont get them banned.

  Torvaldr

Elite Member

Joined: 6/10/09
Posts: 5763

4/27/13 3:01:46 PM#32
Good information OP for those who want to appeal.  Trion has wrongfully banned some players in Rift before during some mass bannings.  They're sort of slow, but usually get around to fixing things.  Their support used to be a lot better when Rift was first release, but has become a lot slower and can be difficult to get a real support person on the other end unless you hit it right.

Curse you AquaScum!

  User Deleted
4/27/13 4:13:42 PM#33
Originally posted by BrownAle

The issue lies in the "unauthorized 3rd party programs"

Just because the program you use doesn make you run through walls or insta kill someone doesnt mean its allowed

 

For whatever reason one of the programs you use flagged you as a cheat and you got banned.

 

Ive dealt a lot with clan members ect in other games with issues like this.  Someone cheats, gets caught, and will pretend to the death that they did nothing wrong and attempt to blame the developers and gain sympathy support from the community.  Ive seen people take the laughable route of "reporting the developers to a consumer watchdog group or gov agency" as well..

In the end ive come to the conclusion that people who get banned for cheating do cheat.  Not all cheaters get banned.  And when waves of people take to the forums accusing the GM of false flag cheat bannings rest assured, hack site forums are just as up in arms...meaning cheaters are getting banned.

 

I have NEVER met a single person who got banned for cheating go "yup they got me" 100% of the time its a false flag...they are innocent...i dont buy it.

 

You cheated, got caught, and got banned.  No sympathy.  I dont buy the innocent gamer getting banned, ive seen with my own eyes the same people talking about hacking and asking for a program that wont get them banned.

QFT TYVM OP is just mad since his thunder was stolen, Live by the game rules ppl or dont play at all.

  CKPlayGame

Apprentice Member

Joined: 4/04/13
Posts: 29

4/27/13 4:21:50 PM#34
Originally posted by botrytis

Here we go again. If you didn't do appeal. if not, your own fault. I hope people on this forum will say the same thing I have.

 

Their game, their rules. If you are macroing and they dont allow that, they can tell because a macro allows for faster times between key strokes. Some people that are innocent do get caught, it happens. Appeal then.

 

Don't bring your complaints to a 3rd party forum - take it to Trion.

QFT, and this too

Originally posted by BrownAle

The issue lies in the "unauthorized 3rd party programs"

Just because the program you use doesn make you run through walls or insta kill someone doesnt mean its allowed

 

For whatever reason one of the programs you use flagged you as a cheat and you got banned.

 

Ive dealt a lot with clan members ect in other games with issues like this.  Someone cheats, gets caught, and will pretend to the death that they did nothing wrong and attempt to blame the developers and gain sympathy support from the community.  Ive seen people take the laughable route of "reporting the developers to a consumer watchdog group or gov agency" as well..

In the end ive come to the conclusion that people who get banned for cheating do cheat.  Not all cheaters get banned.  And when waves of people take to the forums accusing the GM of false flag cheat bannings rest assured, hack site forums are just as up in arms...meaning cheaters are getting banned.

 

I have NEVER met a single person who got banned for cheating go "yup they got me" 100% of the time its a false flag...they are innocent...i dont buy it.

 

You cheated, got caught, and got banned.  No sympathy.  I dont buy the innocent gamer getting banned, ive seen with my own eyes the same people talking about hacking and asking for a program that wont get them banned.

  lium

Novice Member

Joined: 11/19/06
Posts: 150

4/28/13 3:07:34 AM#35
Originally posted by BrownAle

The issue lies in the "unauthorized 3rd party programs"

Just because the program you use doesn make you run through walls or insta kill someone doesnt mean its allowed

 

For whatever reason one of the programs you use flagged you as a cheat and you got banned.

 

Ive dealt a lot with clan members ect in other games with issues like this.  Someone cheats, gets caught, and will pretend to the death that they did nothing wrong and attempt to blame the developers and gain sympathy support from the community.  Ive seen people take the laughable route of "reporting the developers to a consumer watchdog group or gov agency" as well..

In the end ive come to the conclusion that people who get banned for cheating do cheat.  Not all cheaters get banned.  And when waves of people take to the forums accusing the GM of false flag cheat bannings rest assured, hack site forums are just as up in arms...meaning cheaters are getting banned.

 

I have NEVER met a single person who got banned for cheating go "yup they got me" 100% of the time its a false flag...they are innocent...i dont buy it.

 

You cheated, got caught, and got banned.  No sympathy.  I dont buy the innocent gamer getting banned, ive seen with my own eyes the same people talking about hacking and asking for a program that wont get them banned.

If you did read this : http://forums.defiance.com/showthread.php?34324-Account-banned/page6

 

you will realyse TRION admited banning inocent, but ofc you did not read any of it so you just jump to conclusion... i made you tube movie about this BS: http://www.youtube.com/watch?v=zZ7c44zhvzA

you realy belive i will waist time on this if i was guilty ? this bather me am acused off wrong and am upset about it.

Now am only banned 72h so i can play the game but on the 4th day i will get banned again becose i simply got no clue what 3rd part program they talk about they wont tell me. Now i^play more that 10 games ATM and NOT one single compagny ever complained about 3rd party software on my PC is that normal ?

We can all agree that Defiance is buged as hell so mayby something is wrong in the game ?...

  Miblet

Novice Member

Joined: 8/19/10
Posts: 333

4/28/13 5:42:19 AM#36

From your video I noticed 3 programmable periphals.  I find it hard to believe you haven't installed the software for them (you even mention them during your video!), utilised or not some anti-cheat programs pick these up, almost no games enforce bannings on this alone but all game EULAs state they can.  Most games only ban if using macros from such goods if used in such a way to automate the game.

Third party software is not just hacks, they are saying they found software that can be used to interact with their product that they didn't produce or one of their partners for use with the game.

You agreed to their EULA which included third party software.  You agree to it with every MMO you will play.  You even complain that they didn't tell you about such impositions.  Here is a tip that is useful for everyone...read any document before agreeing to anything game or not!

 

As someone else has said complaining here is pointless, complain to Trion.

As you said from your video, 'if they won't let me use my gamepad I'll quit...'

 

Legitimate complaints should always be filed with the company, and if they have made a mistake (it happens, the people in their company are human too) they will likely reverse it and possibly offer something in return as compensation.

  Reizlanzer

Novice Member

Joined: 6/04/04
Posts: 449

"Pain is only a pulse if you just stop feeling it."

4/28/13 5:50:45 AM#37

First off, this isn't a situation where someone is just complaining because they got busted. This is a person that took a lot of time and figured out how to do something about it.

I've been the target of random bannings in games like Shadowbane, World of Warcraft and Ragnarok Online. Every time I managed to explain my case to them and they in every case not only restored my account in exchange for information but awarded me a month of game time for my troubles.

While it's cool that you're taking a stand, maybe consider using a flyswatter for a fly - and not a defense attorney.

People think it's fun to pretend your a monster. Me I spend my life pretending I'm not. - Dexter Morgan

  dorksmetal

Novice Member

Joined: 11/07/08
Posts: 76

4/28/13 6:04:22 AM#38

reporting it to the these places is just silly, and taking it way to far for a 60$ game that wasnt that good to begin with.. good try tho.

 

Read the small print. 

 

they win in every scenario.

 

Deal with it. 

  Harafnir

Elite Member

Joined: 2/18/04
Posts: 1372

4/28/13 6:05:37 AM#39

you get a WARNING that you might be banned at a later date if you continue to use 3rd party software they are not ok with... And you even think you know what 3rd party software it is they do not like that you use.... Still, only a warning... And you immediatly write to California Department of Consumer Affairs  and the Better Business Bureau?!! For a warning? AND harassing the godamn founders and execs?! REALLY?! And you do not even find your actions a little over the top?!

In this case... I REALLY hope they ban you then put a restraining order on you as well, for being a raving lunatic.

"This is not a game to be tossed aside lightly.
It should be thrown with great force"

  Binny45

Advanced Member

Joined: 5/26/04
Posts: 461

4/28/13 6:09:36 AM#40

I think the OP post was informative and  I have book marked this thread.

To those crapping on him, stop trolling please.  Your comments do nothing to help.  This person is merely providing a way out to those that may find themselves unjustly banned.

The OP didn't say it was rampant, nor did they crap on said company, and in fact plans on continuing to play once said ban is lifted.

What I like most is that the OP took the time to do their (obviously extensive) homework, and instead of coming here freaking out and swearing their head off, presented a logical course of action towards said company that looks like it should result in resolution for the player.

Given my experiences with companies such as Blizzard, I would have (and in fact did) walk away from a game because of similar accusations.  If I'm being unfairly accused of cheating and said company bans my account and refuses to speak with me, then the last thing I'm going to do is give them more money.  

It is refreshing to see a consumer come up with a nice middle ground that actually gives the player a leg to stand on.

Well done!

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