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Neverwinter

Neverwinter 

General Discussion  » Starter Kit Change a week before launch

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26 posts found
  nationalcity

Elite Member

Joined: 10/31/04
Posts: 312

 
OP  4/22/13 12:17:13 PM#1

I have been keeping an eye on the official forums and it looks as though people that bought the Starter Kit are getting screwed over a week before launch they have changed the bag so it's now one per account instead of per character....

http://nw-forum.perfectworld.com/showthread.php?141621-Starter-Kit-change

 

Hope lot's didn't pay 20$ for that bag, very underhanded if this is not a mistake on there part.....

  Yaevindusk

Hard Core Member

Joined: 9/05/10
Posts: 1101

Logic, reason and fact do not supersede human nature. Ignorance reigns without justice.

4/22/13 12:54:24 PM#2

 

This is a bit sketchy.  What I think we have here is a reader's misinterpretation (or the poster's lack of articulation) of what was put in the original.

http://web.archive.org/web/20130311011459/http://nw.perfectworld.com/founderspack/

Here we have the original archive whereby it says: "12 extra inventory slots for all of your characters to hold your loot".

It has since been changed to: "12 extra inventory slots for one of your characters to hold your loot".

When I first read this way back I knew that it was only one bag of which all characters are able to put their loot into.  I believe this is just to emphasize that this is the case as many where probably confused into thinking all characters will get a bag.

Let's see what will happen if we add a single letter to the original post.

 

"A 12 extra inventory slots for all of your characters to hold your loot".

 

This simple change will show that it was in fact only one bag (my original interpretation of such) for all characters to send to and hold their items.

 

What will come of this misunderstanding I know not; they will probably revert it and make it so every character gets an extra slot if they bought it before they made the edits for clarification simply because of potential bad press.

When faced with strife or discontent, the true nature of a man is brought forth. It is then when we see the character of the individual. It is then we are able to tell if he is mature enough to grin and bare it, or subject his fellow man to his complaints and woes.

  BrucyBonus

Spotlight Poster

Joined: 3/30/13
Posts: 224

4/22/13 1:00:03 PM#3
They have made an ambiguous statement that can clearly be read as 'each and every character gets 12 extra slots', therefore, they should honour this.  
  augustgrace

Elite Member

Joined: 1/29/06
Posts: 614

4/22/13 1:01:24 PM#4

Looks like the wording has been changed several times.  This one explicitly says "per character."

http://nw-forum.perfectworld.com/attachment.php?attachmentid=221&d=1360986957

  Scalpless

Elite Member

Joined: 3/22/07
Posts: 1225

4/22/13 1:08:40 PM#5
Eww, very shady and disappointing. The "50$ Value" text next to this kit looks even more like a bad joke now. I didn't buy any of the packs, but this could give me a good reason to skip this game altogether.
  Vorthanion

Elite Member

Joined: 7/02/11
Posts: 1825

4/22/13 1:12:17 PM#6
12 slots per character would have been more in line with the cost of the packs, this is their way of saying "FU" we want more money out of you suckers.

  Yaevindusk

Hard Core Member

Joined: 9/05/10
Posts: 1101

Logic, reason and fact do not supersede human nature. Ignorance reigns without justice.

4/22/13 1:15:09 PM#7
Originally posted by Scalpless
Eww, very shady and disappointing. The "50$ Value" text next to this kit looks even more like a bad joke now. I didn't buy any of the packs, but this could give me a good reason to skip this game altogether.

 

In their defense, they have been really cool about issuing refunds to those who asked for them.  It's been a relatively smooth process as well for those I asked.  In addition they increased what you get in the Guardian and Hero Tiers even for those who bought it before they added all the new stuff; it doesn't not really save them from a potential bait and switch scandal, but it has gone both ways if this is the case.

Just something that needs to be watched.  That thread was posted a couple hours ago, so they're probably doing a bit of research themselves if it was a mistake.

When faced with strife or discontent, the true nature of a man is brought forth. It is then when we see the character of the individual. It is then we are able to tell if he is mature enough to grin and bare it, or subject his fellow man to his complaints and woes.

  Asm0deus

Elite Member

Joined: 9/06/10
Posts: 637

4/22/13 1:15:50 PM#8

It's not the first time they do this, they messed around with the HoTN pack and drows too. Sad to see it's becoming a habit. Hopefully they will fix this for those that did purchase the starter kits.

 

IF I may suggest peeps that bought the Guardian pack need to check first thing that they are getting the right horse. It's suppose to be a level 3 horse that doesn't need to be leveled or upgraded.

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  Rednecksith

Apprentice Member

Joined: 6/12/09
Posts: 1272

Bite my fiery metal ass!

4/22/13 1:17:14 PM#9
And they've just assured that I'm never going to give this game, or any of PWE's products, another look. Call me crazy but I'm not going to do business with companies that change terms of sale on a whim. That's called fraud, I believe.
  Karelia

Novice Member

Joined: 1/21/12
Posts: 669

4/22/13 1:24:03 PM#10
Originally posted by Vorthanion
12 slots per character would have been more in line with the cost of the packs, this is their way of saying "FU" we want more money out of you suckers.

 

good point

  augustgrace

Elite Member

Joined: 1/29/06
Posts: 614

4/22/13 2:08:09 PM#11

Official response is up-

Hey everyone,

The original text for the Starter Pack tooltip was incorrect. There was some miscommunication which lead to us believing that the bag would work for all characters, when it was only being hooked up to work for one character. We decided to change the tooltip to prevent further individuals from buying the pack expecting to receive a bag for all of their characters, rather than just the one.

The Hero of the North Pack will grant one Bag of Holding per character on your account. Starter Packs, of which you can purchase multiple, will grant one Bag of Holding to a single character.

If you would like a refund because of this tooltip change, please contact Customer Service. Please specify this change as the reason that you are requesting a refund, as it will speed along your request.

http://nw-forum.perfectworld.com/showthread.php?141621-Starter-Kit-change/page15

CS Addy if you want refund https://support.perfectworld.com/

  ZedTheRock

Apprentice Member

Joined: 4/15/13
Posts: 175

4/22/13 2:11:31 PM#12
Originally posted by augustgrace

Official response is up-

Hey everyone,

The original text for the Starter Pack tooltip was incorrect. There was some miscommunication which lead to us believing that the bag would work for all characters, when it was only being hooked up to work for one character. We decided to change the tooltip to prevent further individuals from buying the pack expecting to receive a bag for all of their characters, rather than just the one.

The Hero of the North Pack will grant one Bag of Holding per character on your account. Starter Packs, of which you can purchase multiple, will grant one Bag of Holding to a single character.

If you would like a refund because of this tooltip change, please contact Customer Service. Please specify this change as the reason that you are requesting a refund, as it will speed along your request.

http://nw-forum.perfectworld.com/showthread.php?141621-Starter-Kit-change/page15

CS Addy if you want refund https://support.perfectworld.com/

Very noble of them.

SUP

  Raserei

Novice Member

Joined: 5/04/06
Posts: 972

4/22/13 5:05:48 PM#13

12 slot bag isnt even the largest bag, therefore, buying one will only be a waste later when you will want 24 slot bags.

 

Reminder: Perfect World Entertainment is known for having overpriced and brutal cash shops. Cryptic might have made a good game but it can easily be ruined by PWE's greed.

  Scalpless

Elite Member

Joined: 3/22/07
Posts: 1225

4/22/13 5:10:19 PM#14

They handled it pretty well, but on the other hand, they should've notified the customers of this change themselves, especially if it was a real correction. We'll see if they'll have the decency to send e-mail notifications about this change to everyone who bought this pack.

  Revy106

Apprentice Member

Joined: 5/06/08
Posts: 39

4/22/13 5:10:49 PM#15
lmao welcome to those of you who do not know perfect world "entertainment" and cryptic studios ....
  AG-Vuk

Hard Core Member

Joined: 7/26/04
Posts: 795

Fat, drunk and stupid is no way to go through life, son.
Oh, I see it's too late to help you.

4/22/13 6:19:18 PM#16
Originally posted by Scalpless

They handled it pretty well, but on the other hand, they should've notified the customers of this change themselves, especially if it was a real correction. We'll see if they'll have the decency to send e-mail notifications about this change to everyone who bought this pack.

They handled it pretty well ? Seriously ? The correct course of action is what you state above , with the addition of a full refund so they can have a choice to choose the new option. Anything short of this is fraud and opens them to legal action. It can also bring the FCC down on them, if a complaint is lodged. This is however become too common place practice with Cryptic, mediocre company mediocre product and very questionable business practices.

  george99

Advanced Member

Joined: 10/05/05
Posts: 74

4/22/13 6:23:37 PM#17
I've been following this game for a while and I read it as one character since I took time to look into them. It's the whole reason I didn't get that pre-order.
  Alber_gamer

Elite Member

Joined: 10/08/12
Posts: 395

4/22/13 6:26:40 PM#18

I for one applaud PWE for offering free refunds to anyone just based on a tooltip missinterpretation. It's very noble of them, and I haven't seen any game to date doing this kind of generous thing.

 

One more point for them in shutting the mouths of the rabid haters.

My opinion is my own. I respect all other opinions and views equally, but keep in mind that my opinion will always be the best for me. That's why it's my opinion.

  Purutzil

Elite Member

Joined: 10/02/11
Posts: 2645

The Critical Hit Pretzel!

4/22/13 6:34:07 PM#19

Good they are pushing out the refund policy. Really though, their founder packs are a huge rip off IMO. It just feels so lack luster. The $20 start pack, even if giving it to every character, just fetl rather underwhelming in itself. I enjoyed the game and I'd of payed for it maybe but the benefits they give is just so pathetic to me its not worth spending cash on it. At least PoE I got early access for the lowest package and the points (obviously) this just feels so iffy.

  Torvaldr

Elite Member

Joined: 6/10/09
Posts: 5157

Opportunist

4/22/13 8:36:51 PM#20
Originally posted by Purutzil

Good they are pushing out the refund policy. Really though, their founder packs are a huge rip off IMO. It just feels so lack luster. The $20 start pack, even if giving it to every character, just fetl rather underwhelming in itself. I enjoyed the game and I'd of payed for it maybe but the benefits they give is just so pathetic to me its not worth spending cash on it. At least PoE I got early access for the lowest package and the points (obviously) this just feels so iffy.

Totally agree.  They should take a que from SoE.  The Dragon's Prophet preorder packs are actually packed.  They are also clear about what you get, what works on a single character, what is good for the account and includes Station Cash equal to the cost of the pack.

I think the game is good, but I feel like Cryptic's/PWE's marketing is out of touch, overvalues their product, and aren't very professional.

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