From your youtube examples and most posts I have read the problem occured back around Sep 2012. Since then major updates have been done and also Creative has posted new drivers. You say that your drivers are up to date, you may try experimenting with rolling back drivers or finding older ones.

Also again I have found several fixes by doing this. 

I agree with others here. If you arent trying to report a bug, or even want to get it fixed, you have no business making a post at all. Your "congratulations" and telling them so politely how "awsome" they are for a very minor bug that only happens to a handful of people in a very rare special circumstance should have gotten you permabanned, not just a forum infraction. If you arent happy with the game, please move along. Others have been playing since early beta, or launch, and not only never experienced this, but have never even heard of it before. 

In the future, just remember, sarcasm does not carry well on the internet. If you fill your posts with passive agressiveness or being just plain rude, you will be moderated and sometimes punished for it. And at that point, it is well deserved. I congratulate Anet for taking that step and telling people like you that those posts do not belong on the internet, and they wont tolerate it. Kudos.

I don' tplay GW2 anymore, just not my style.

I do however have views about customer service in general.....

It is NOT acceptable for CS to have an inability to shrug off sarcasm. SInce the post didn't incluse and cursing, or name calling I think it is completely acceptable.

The reasons are simple. A post that could have been delt with "in-house", has now been spread to other forums. Word of Mouth publicity is the most influencial. When a customer recieves poor customer service, it is generaly believed they will tell 10 others about their poor service. When a customer recieves good customer service, it is generaly believed they will tell 1 to 3 others.

I realize that game forums offer a different metric than, les say a resturant, but it still has an effect.

In conclusion, shame on ANet for being thin skinned. As for my personal opinion... It is a NC game correct? A company that has a history of NOT providing quality customer service? Have I not read post after post of "ANet forum Mods are "jack booted thugs"? Yup to all.

Originally posted by aslan132

I agree with others here. If you arent trying to report a bug, or even want to get it fixed, you have no business making a post at all. Your "congratulations" and telling them so politely how "awsome" they are for a very minor bug that only happens to a handful of people in a very rare special circumstance should have gotten you permabanned, not just a forum infraction. If you arent happy with the game, please move along. Others have been playing since early beta, or launch, and not only never experienced this, but have never even heard of it before. 

 

In the future, just remember, sarcasm does not carry well on the internet. If you fill your posts with passive agressiveness or being just plain rude, you will be moderated and sometimes punished for it. And at that point, it is well deserved. I congratulate Anet for taking that step and telling people like you that those posts do not belong on the internet, and they wont tolerate it. Kudos.

I agree ^

What amazes me though is there are some that will actually try to defend this type of childish behavoir. 

Sure, reps shake this kind of thing off when done in private via email, letter, or over the phone. When you make a public scene like this then no, they don't just shake it off and they shouldn't. 

If you get antagonistic like this in a letter to a resteraunt, they won't ask you not to return and they may even send you a gift card and an apology. If you make a scene like this in the resteraunt, they are going to ask you to leave. If it gets to bad they will ask you not to come back. 

There is a difference between complaining to a company in private and making a scene in public. One will get you heard, the other will get you out the door. 

Anets always had good customer service in my experience, and the bug being discussed is not one I've even heard of let alone experienced. The post was simply uncalled for. 

Originally posted by Four0Six

I don' tplay GW2 anymore, just not my style.

I do however have views about customer service in general.....

It is NOT acceptable for CS to have an inability to shrug off sarcasm. SInce the post didn't incluse and cursing, or name calling I think it is completely acceptable.

The reasons are simple. A post that could have been delt with "in-house", has now been spread to other forums. Word of Mouth publicity is the most influencial. When a customer recieves poor customer service, it is generaly believed they will tell 10 others about their poor service. When a customer recieves good customer service, it is generaly believed they will tell 1 to 3 others.

I realize that game forums offer a different metric than, les say a resturant, but it still has an effect.

In conclusion, shame on ANet for being thin skinned. As for my personal opinion... It is a NC game correct? A company that has a history of NOT providing quality customer service? Have I not read post after post of "ANet forum Mods are "jack booted thugs"? Yup to all.

It is Anet's fourm. They can do with it whatever they wish.

The fact that it was brought here was probably cynical in nature but if folks would try and help it would stop there.

As far as your last sentence is concerned, go into Walmart and start acting like a moron. You will be escorted out by the Greeter and that will be the end of that. /shrug

lol this post is epic

I got 2 infractions posting screenshots about spark bugs at Simin (most people didn't killed her yet, cause GW2 dungeons are hard by  © mmorpg.com forums) with description and asked them where are their live teams now to fix it, cause the bug exist since release, when you have all reports about encounter... BAM! Infracted. Well, thanks for that. 

@OP

My guildies still have sound bug problem, since september 2012, I had it too.

Originally posted by Four0Six

I don' tplay GW2 anymore, just not my style.

I do however have views about customer service in general.....

It is NOT acceptable for CS to have an inability to shrug off sarcasm. SInce the post didn't incluse and cursing, or name calling I think it is completely acceptable.

The reasons are simple. A post that could have been delt with "in-house", has now been spread to other forums. Word of Mouth publicity is the most influencial. When a customer recieves poor customer service, it is generaly believed they will tell 10 others about their poor service. When a customer recieves good customer service, it is generaly believed they will tell 1 to 3 others.

I realize that game forums offer a different metric than, les say a resturant, but it still has an effect.

In conclusion, shame on ANet for being thin skinned. As for my personal opinion... It is a NC game correct? A company that has a history of NOT providing quality customer service? Have I not read post after post of "ANet forum Mods are "jack booted thugs"? Yup to all.

I have a lot of experience as a customer service rep for a wide variety of companies, and I will tell you that a zero tolerance policy is becoming the norm. I currently work in an emergency department at a smaller hospital as the registrar, so I am the first face everyone sees as they come in. When I first started there, we were "thick skinned" about many of the derogatory comments that were made at the desk, because we understood that many of these folks weren't feeling all that great. However, us letting things go also made the problem worse, and came to a head where one of the nurses was attacked.

From that point forth we adopted a zero tolerance policy, and I can tell you that the environment in which we work is much better now. The few retailers I worked for had also adopted a zero tolerance policy within those specific stores, and that made for a better working environment.

Just because a person is working as a customer service rep for any company does not mean that they have to tolerate any and all forms of verbal abuse from customers. If you allow poor behavior then it will only escalate into more abuse and potentially physical threats.

The post that the OP made wasn't all that terrible, I agree, but posts of that nature also do not bring any form of constructive criticism. I have personally never heard of the bug until this thread, nor have I or anyone I know who plays experienced the bug first hand. Which leads me to believe that it's not entirely a widespread issue, and might have something to do with user settings or configurations, as opposed to something on ANets end. If it is on ANets end, they might be having a hard time nailing down the issue, since it seems to happen infrequently for most users. However, if the OP would have posted something in the bug forums to report the issue, instead of his snarky comments, I doubt he would have been infracted.

Originally posted by shalldoom

I get this bug all the time....thought I was the only one getting it.

Same here!  I got this for the first time just the other day fighting Claw of Jormag, and I swore it was just me.  As for the OP, well, you did come off as really sarcastic, regardless of what you were trying to say.

1. sound bug is known for months by ANet, hey posted they do researches and try to fix. I guess they fail.

2. crash bug seems to be here a lot, nothing helps and worst, you can't get back in time.

3. ANet hate critics and this style of comment OP did. Why? I guess cuz they know all but do nothing / can do nothing. Fail again.

4. if this game was not promoted to rank of "advanced", "unique" (debatable here, LOL, can be unique number of bugs), etc etc over hype self-advert, I guess we all will be much more tolerant about their fails as we would not expect anything that great.

5. IMO, this game stay at late beta till now.

P.S. to all who think it has stable player base, I see from my 5 guilds I have joined, may be 20 people from (492 + 72 + 47 + 59 + 34) still playing regular, may be like 50 or so coming at weekend for few hours, the rest are just "dead souls", seems they stopped at beta or just after it, nobody kick these as it hard to find more people to join guild. I must admit, game keep selling copies to new guys so like every months we have less veterans and more noobs.

Game is great and so nice fun, giving great experience, that people keep leaving after few months of playing. Thanks ANet for great game from me too!!!!

Originally posted by oubers

Originally posted by Rockard

 

 

IF this would be a bug in their ingame coding then everyone would crash......its not the case so it has to be on the client machine.

Video's schmideo's.....everybody puts shit on youtube these days.

It's not because 200 people have the same error that it is their fault is it?

Are you emailing with their support for this issue? what did they say about it?

 

It is up to programmers to ensure their code meets standards such as Direct Sound compatability. Really man thats just so not true in so many ways you should be modded as much as the OP.

Alright, after re-reading and watching those YT videos, yes i had too that annoyin sound.

Personnaly i was able to fix it, thanks a post on the official forums last year 2012. I can´t find it anymore, at least the thread i´m talking about had an answer by some other GW2 player. Basically, if remember correctly, s/he said to either increase or decrease the Sound quality and that did the trick for him/her (same thing on my end of the screen, no more sound bug for few months, im just not sure anymore if tehre was something else required, but try to lower or decrease the sound quality ingame and your sound card (KHz)).

Good luck.

There is more to this story.

Afterwards I tried to do the event again.

I waited for 3 hours for the spawn.

Got back in game,fresh and with a nice glass of beer ,the future seemed

promishing ,at least.

Well within the respawn window,the server crashed,and when I tried

to log back I got in the overflow again.

At that time I think my head increased in volume slightly,and my face

got a bit of a redish colour.

An then ta daaaa.

The servers reset because of a new build and the dragon timers reset.

Beautiful.

I know it is evil,but I felt a bit nice about this.

Now,if you see the message I posted in the GW2 forums,a large part of it

is about the overflow and it's implications.

I guess if it was just the bug,I would have just got back in the event and

that would be the end.

The bug is bad.

But the overflow server in an MMO is the ultimate evil.

Originally posted by Rockard

"Cheers,because,7 months after release,you still haven’t fixed the OOoooOOO sound bug
that occurs in world boss fights,and results in game crashes.
Cheers,because if the game crashes when doing a dragon event,there is no provision
for me to get back in the main server and I’m thrown into overflow.
Thank you.
You are so awesome."

This message got infracted 10 sec after being posted in GW2 forums.

I really don't know why.

All I wanted to do was to thank them and point out their awesomeness.

You see,in the middle of fighting Jormag,the famous OOOoooOOOoooo bug happened,and

then the game crashed.

This bug is very common in such world fights and has been in the game since day 1.

So,when I reloged,I was not able to join back in the fight,because of a very inovative and

groundbraking feature of GW2.The overflow map.

Now,if I knew I'd get an infraction anyway,just for posting true facts about the game and being gratefull,

I might as well have told them that they suck balls.

But I didn't.

Uhm... have you read the forum rules? Anet has a pretty strict, no BS policy when it comes to their own forums. The quote at the top of your post is not constructive in the least. It is telling Anet 'hey you guys suck' via sarcasm, and they have every right to ban you for it on their own forums.

The sound bug is a well known issue. It's one thing to say 'hey Anet, this is a big deal / is anyone else having as many problems w/ this bug as i am?', it's an entirely different thing to say 'grats Anet! you still haven't fixed this bug I don't like. Well done!'.

Try being a bit more constructive in the future. You'll make less enemies.

Originally posted by Rockard

There is more to this story.

Afterwards I tried to do the event again.

I waited for 3 hours for the spawn.

Got back in game,fresh and with a nice glass of beer ,the future seemed

promishing ,at least.

Well within the respawn window,the server crashed,and when I tried

to log back I got in the overflow again.

At that time I think my head increased in volume slightly,and my face

got a bit of a redish colour.

An then ta daaaa.

The servers reset because of a new build and the dragon timers reset.

Beautiful.

I know it is evil,but I felt a bit nice about this.

Now,if you see the message I posted in the GW2 forums,a large part of it

is about the overflow and it's implications.

I guess if it was just the bug,I would have just got back in the event and

that would be the end.

The bug is bad.

But the overflow server in an MMO is the ultimate evil.

 

 

 

 

A fix for overflow would be if the events happened in the overflow the same time as the "main" server. Not sure what the technical difficulties would be for that on ANet's side, but it would seem like a reasonable solution. Now that they've fixed loot tables for these events, there is a tremendous amount of people participating.

Without the overflow, we might get stability issues with the areas. Damned either way, to be honest.

It's not just the bug.

It's the overflow that caused the biggest problem.

I'm surprised no one noticed that.

Originally posted by Lovely_Laly

1. sound bug is known for months by ANet, hey posted they do researches and try to fix. I guess they fail.

2. crash bug seems to be here a lot, nothing helps and worst, you can't get back in time.

3. ANet hate critics and this style of comment OP did. Why? I guess cuz they know all but do nothing / can do nothing. Fail again.

4. if this game was not promoted to rank of "advanced", "unique" (debatable here, LOL, can be unique number of bugs), etc etc over hype self-advert, I guess we all will be much more tolerant about their fails as we would not expect anything that great.

5. IMO, this game stay at late beta till now.

P.S. to all who think it has stable player base, I see from my 5 guilds I have joined, may be 20 people from (492 + 72 + 47 + 59 + 34) still playing regular, may be like 50 or so coming at weekend for few hours, the rest are just "dead souls", seems they stopped at beta or just after it, nobody kick these as it hard to find more people to join guild. I must admit, game keep selling copies to new guys so like every months we have less veterans and more noobs.

Game is great and so nice fun, giving great experience, that people keep leaving after few months of playing. Thanks ANet for great game from me too!!!!

You may wanna take a larger view of the situation. You are basing every point off your own personal bias.

1) You're right, the bug is known. However, most bugs aren't a simple switch that can be 'turned off' once they find it. These things are actually fairly complex, which is why they are so difficult to create & manage / so many MMOs tend to fail.

2) Crashing is an issue, but it's not nearly as rampant as it used to be. It has gotten better, and it's unclear if it's even the same bug causing it. Going back to point 1, there isn't a bugfix switch to turn on/off. There are fairly complex issues that could be causing the bugs, and we simply don't know if it's a simple fix or not (though evidence seems to point towards the later).

3) There is nothing to show that Anet 'hates critics'. Anet's actually been extremely open towards criticism of their game. They've explained more than most developers would have about the decisions they made, the reasoning behind it, and what they are actively trying to do to deal w/ problems. Not fixing everything? Every update comes with a whole bug of fixes they are working on. Just because one particular bug exists does not mean they aren't doing anything.

4) 'advanced / unique' are not ranks. They're adjectives. And the game is fairly unique. Furthermore you're holding a company at fault for their game being popular. This makes no sense, grow up a little.

5) If, in your opinion, everygame at the state GW2 is in currently, was concidered 'late beta', then nearly every MMO would still be in 'beta'. Look into what a beta actually is. It's a specific part of the production schedule. It is not a term used to mean 'this game still has bugs'. Most games have bugs, and the more complex a game is, the more bugs you can expect it to have. Even WoW, the 'pinacle' of the modern MMO, launched with a whole plethora of bugs.  It still has bugs today (though not nearly as many as when they first launched).

- You're basing the player base on your own guild. This is not representative of the game's overall population. I can say that a majority of my friends are still playing. Furthermore there have been influxes of newer players all the time. It is not common anymore, to expect an MMO to be that game where everyone plays it all the time. People take breaks, new players decide to try it out, many people simply don't have time to play all-day every day. However, many people ARE still playing. Heck, all you have to do is look at the server list to be able to see that, or roll a new character and possibly try and meet new people?

Originally posted by Rockard

It's not just the bug.

It's the overflow that caused the biggest problem.

I'm surprised no one noticed that.

There are a few different potential causes for the bug. It's not just the overflow.