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Age of Wushu

Age of Wushu 

General Discussion  » SnailUSA is the worst game company I have ever seen!!!

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73 posts found
  angelknight4

Novice Member

Joined: 9/01/10
Posts: 113

 
OP  3/07/13 2:25:18 AM#1

I play Nexon games for 3 years and thought they were the worst. However after playing Age of Wushu for over 3 months, I can finally say SnailUSA is on another level compared to Nexon, they make Nexon looks like a decent company.

 

1, "Switch and Bait" tactic, Snail has done this TWICE. The first is Elite package with permanent horse that said to be TOO POWERFUL, then gave people the worst possible horse after media outrage. Then they took over half a month VIP timer out of Deluxe package and basically force everyone who paid for it to spend all theirs time in BETA TESTING. They said it was "miscommunication" on advertisement, this is a clear case of FALSE ADVERTISEMENT.

 

2. They have a horrible customer service. All their event rewards from in game and from purchase gold, not everyone get it and they would delay responses for months before they said "It has been too long, we can't confirm it". Look at the forum, people keep asking when they will recieve rewards.

 

3. Their response to hacking is "It's your fault, deal with it, not ours problem". People got hack and most of their money transfer to another account, GM basically told them in the face that "not their problem" since it was player's fault despite the hacking come from site affliated with event via Snail. Snail would allow hacker to take your money and would do nothing about it.

 

4. Communication suppression on the forum, if you talk anything negative about the game, GM will either delete your posts, lock your thread or even BAN you for saying anything negative about the game. I myself talk about how horrible their response with the hacking since my friend got hack. The result is 7 days IP BAN.

 

5. The game client is over 1 year old. In fact it has been confirmed to be the same version Snail used to BETA TESTING in Chinese server. All the bugs/errors are the same and they are BETA TESTING it again now with paying customers. This is clearly a milking tactic to release contents as slow as possible while making people pay for their BETA TESTING of the same bugs/errors that they already fixed in China version.

 

6. The game has terrible translation and UI problem. The translation is the same as using Google translator for quick translation. People have been telling them since CBT1, but they think they can fool people into paying for CBT2 with the promises of launch, but then they have "delay launch" later and forced everyone to pay in BETA TESTING. It doesn't take a genius to figure out the game is not ready at all. However, Snail seems to think every players is stupid enough to believe them. Snail never intend to release the game on Feb.1 or mid-March. They just want people to pay for their BETA TESTING with all the bugs/errors that they already fixed in the Chinese version.

 

Just like PWI, Snail will be another company I will avoid. I have set aside my doubt and to try a game manage by a Chinese company, but their actions just leave me in disgust with deceptive market strategy and the way they run thing. Age of Wushu is a decent game with lots of potential, unfortunately Snail will ruin it with the way they do business up until now.

  AresPL

Novice Member

Joined: 9/11/06
Posts: 290

3/07/13 3:57:59 AM#2

there wasnt hack, lately only alaplaya was hacked means S4 LOCO and few other titles, people fault for using same passwords as in other games, some people log on fake webs that offer free silver and gifts, not company fault

 

clinet is from august last year, but they are blocking some functions so its like june client which was OB client and still isnt year

 

 

  cronius77

Apprentice Member

Joined: 4/26/12
Posts: 1313

3/07/13 4:07:56 AM#3
no offense but what do you really expect from these third party companies ? Every one of them from Aeria to Gpotato are known slumlord companies that do not deserve a dime of profit and to close down. Gpotato is so bad even they come to this forum a couple of months ago to argue with some guy they banned and told people here about it.  Dont give them money is all there is to it , and do not download their scam/addware games they data mine with. If a game company over seas are too cheap to pay a REAL distributor in the US or Europe to carry their game and handle transactions for them , obviously that company doesnt deserve your money either. Look at Archeage whom know they will have success here in America and they got Trion to distribute it a well known company known for fairness and customer service.
  SQTO

Apprentice Member

Joined: 11/20/11
Posts: 166

3/07/13 4:21:22 AM#4

How much money did you spend to get you this upset ?

For me AoW is the best $20 I have ever spent on a video game.

  Pocahinha

Novice Member

Joined: 7/14/09
Posts: 570

3/07/13 4:33:01 AM#5
I installed the trial yesterday...and 15 minutes later i deleted that stuff from my hard drive...these damn generic poorly made asian mmorpgs are all the same, its like a factory doing the same product and calling different names to it.
  angelknight4

Novice Member

Joined: 9/01/10
Posts: 113

 
OP  3/07/13 4:33:27 AM#6
Originally posted by SQTO

How much money did you spend to get you this upset ?

For me AoW is the best $20 I have ever spent on a video game.

Same, only paid 20 dollars for Deluxe and basically every events so far with cultivation points as reward, I never get them. I sent over 10 emails to support and over 1 month, they told me they can't check it now because it has been long time.

I get this mad because I basically ask GM to do something about my friend account. We play a lot together and now he is quitting the game because he lost over 30D in his account. He asks GM and GM told him "they know about transfer of money from his account, but it is not their problem to do anything". I then talk in forum about this, asking them to help and somehow said a few negative things in the process about how Snail has done poorly so far.

The result is my posts got delete and my forum account got IP BAN for 7 days out of nowhere because GM doesn't like people talk a bad in their forum.

  Vindicar

Novice Member

Joined: 2/20/13
Posts: 137

Dun Mock meh engliesh !

3/07/13 4:34:34 AM#7

I love Wushu and I must admit... this game diserves a much better company...

But that said... may be this isn't milking strategy and just... plain incompetence... I actually hope so rofl

Old school french hardcore whiner. Online since T4C.

I was "Namless" and "Daroot" in AO (Rk2)
Recently known as "Vindicar" (Aion (EU), SWTOR (EU), WoW (EU).
Actually Known as "Wundicar" in Age of Wushu (US)

  angelknight4

Novice Member

Joined: 9/01/10
Posts: 113

 
OP  3/07/13 4:37:21 AM#8
Originally posted by AresPL

there wasnt hack, lately only alaplaya was hacked means S4 LOCO and few other titles, people fault for using same passwords as in other games, some people log on fake webs that offer free silver and gifts, not company fault

 

clinet is from august last year, but they are blocking some functions so its like june client which was OB client and still isnt year

 

 

Funny thing is most people who lost money are the richest in game with 20-40D on their account.

THe problem is how GM handles it, just like another games Snail manage, hackers walk around with money and gears they got from people and GM actually DO NOTHING about it.

GM said "they checked the account, found transfer of money from the account to another, but since it is player's fault, they are not going to do anything".

The same thing with divinator scam at the start of the game, the text box is not big enough to show the money being ask. The result is lots of people got scam and it clearly Snail fault, but they again DO NOTHING about it and let's all the scam walk around with lots of money.

  SQTO

Apprentice Member

Joined: 11/20/11
Posts: 166

3/07/13 4:40:14 AM#9
Originally posted by angelknight4
Originally posted by SQTO

How much money did you spend to get you this upset ?

For me AoW is the best $20 I have ever spent on a video game.

Same, only paid 20 dollars for Deluxe and basically every events so far with cultivation points as reward, I never get them. I sent over 10 emails to support and over 1 month, they told me they can't check it now because it has been long time.

I get this mad because I basically ask GM to do something about my friend account. We play a lot together and now he is quitting the game because he lost over 30D in his account. He asks GM and GM told him "they know about transfer of money from his account, but it is not their problem to do anything". I then talk in forum about this, asking them to help and somehow said a few negative things in the process about how Snail has done poorly so far.

The result is my posts got delete and my forum account got IP BAN for 7 days out of nowhere because GM doesn't like people talk a bad in their forum.

Every mmo i have played has always had the same attitude about accounts getting hacked. 

  angelknight4

Novice Member

Joined: 9/01/10
Posts: 113

 
OP  3/07/13 4:40:54 AM#10
Originally posted by Vindicar

I love Wushu and I must admit... this game diserves a much better company...

But that said... may be this isn't milking strategy and just... plain incompetence... I actually hope so rofl

Actually, I think it is more like GREED. I love Age of Wushu also and I am about to have enough with Snail. Age of Wulin maybe if they have better translation.

So far, every action Snail did just scream GREED to me. And as for milking money, like I said Snail is using the same client that they used in Chinese version during BETA testing period. All the same bugs/errors people are experiencing now already been fixed in Chinese version. Somehow they don't think it is a good idea to use a more recent client version with those bugs/errors already fixed.

  angelknight4

Novice Member

Joined: 9/01/10
Posts: 113

 
OP  3/07/13 4:43:54 AM#11
Originally posted by SQTO
Originally posted by angelknight4
Originally posted by SQTO

How much money did you spend to get you this upset ?

For me AoW is the best $20 I have ever spent on a video game.

Same, only paid 20 dollars for Deluxe and basically every events so far with cultivation points as reward, I never get them. I sent over 10 emails to support and over 1 month, they told me they can't check it now because it has been long time.

I get this mad because I basically ask GM to do something about my friend account. We play a lot together and now he is quitting the game because he lost over 30D in his account. He asks GM and GM told him "they know about transfer of money from his account, but it is not their problem to do anything". I then talk in forum about this, asking them to help and somehow said a few negative things in the process about how Snail has done poorly so far.

The result is my posts got delete and my forum account got IP BAN for 7 days out of nowhere because GM doesn't like people talk a bad in their forum.

Every mmo i have played has always had the same attitude about accounts getting hacked. 

So, which game then, care to list? I read a post during hacking incident and GM basically delete that post before I got the link.

It said Snail in China manage a game, then somehow they mess up and lots of people got hack. Those hackers basically wear the gears and show off in the forum for everyone to see and Snail did nothing about it.

Also, those games you will list? Does the security as bad as this game? I mean you can create account without even a valid email account.

  Vindicar

Novice Member

Joined: 2/20/13
Posts: 137

Dun Mock meh engliesh !

3/07/13 4:49:25 AM#12
Originally posted by angelknight4

So far, every action Snail did just scream GREED to me. And as for milking money, like I said Snail is using the same client that they used in Chinese version during BETA testing period. All the same bugs/errors people are experiencing now already been fixed in Chinese version. Somehow they don't think it is a good idea to use a more recent client version with those bugs/errors already fixed.

Same state of mind here, bro.

 

But knowing Gpotatoe I'm a little afraid of what Wulin might turn into into their hands.  that said... I'm willing to see for myself since they "swear" they are working on their own translation and on a better beta version....

Old school french hardcore whiner. Online since T4C.

I was "Namless" and "Daroot" in AO (Rk2)
Recently known as "Vindicar" (Aion (EU), SWTOR (EU), WoW (EU).
Actually Known as "Wundicar" in Age of Wushu (US)

  AresPL

Novice Member

Joined: 9/11/06
Posts: 290

3/07/13 5:29:15 AM#13
gpotato now=webzen
  emperorwings

Hard Core Member

Joined: 12/25/06
Posts: 1426

3/07/13 5:38:05 AM#14
Coulda told you the company sucked already that's why I haven't played the game.

This isn't a signature, you just think it is.

  rawfox

Hard Core Member

Joined: 12/03/09
Posts: 620

3/07/13 5:40:03 AM#15

so why did you need 3 months to see this ?!

i saw it after 3 hours already.. ..

  Vindicar

Novice Member

Joined: 2/20/13
Posts: 137

Dun Mock meh engliesh !

3/07/13 5:48:16 AM#16
Originally posted by rawfox

so why did you need 3 months to see this ?!

i saw it after 3 hours already.. ..

you da man

Old school french hardcore whiner. Online since T4C.

I was "Namless" and "Daroot" in AO (Rk2)
Recently known as "Vindicar" (Aion (EU), SWTOR (EU), WoW (EU).
Actually Known as "Wundicar" in Age of Wushu (US)

  FromHell

Novice Member

Joined: 11/10/12
Posts: 1338

3/07/13 5:57:53 AM#17
Come on, worse than EAware? Worse than Arenanet? Impossibru.

Secrets of Dragon´s Spine Trailer.. ! :D
http://www.youtube.com/watch?v=fwT9cFVQCMw

Best MMOs ever played: Ultima, EvE, SW Galaxies, Age of Conan, The Secret World
http://www.youtube.com/watch?v=T2X_SbZCHpc&t=21s
.


.
The Return of ELITE !

  Vindicar

Novice Member

Joined: 2/20/13
Posts: 137

Dun Mock meh engliesh !

3/07/13 6:20:08 AM#18
Originally posted by FromHell
Come on, worse than EAware? Worse than Arenanet? Impossibru.

different styles in worsetitudz lol

Snail I don't know much about... but what they show here with the US wushu is pretty horrible.

Gpotatoe  did turn some nice licenses into horribles P2W and/or totally messed up with good games' ruleset.

Webzen (who bought gapotatoe if I'm correct) : I don't know about.

Old school french hardcore whiner. Online since T4C.

I was "Namless" and "Daroot" in AO (Rk2)
Recently known as "Vindicar" (Aion (EU), SWTOR (EU), WoW (EU).
Actually Known as "Wundicar" in Age of Wushu (US)

  Biskop

Novice Member

Joined: 10/06/11
Posts: 731

3/07/13 7:19:42 AM#19
Originally posted by Pocahinha
I installed the trial yesterday...and 15 minutes later i deleted that stuff from my hard drive...these damn generic poorly made asian mmorpgs are all the same, its like a factory doing the same product and calling different names to it.

Interesting. Most people who have actually played the game seem to agree that it's full of unique features and doesn't resemble any other game really (EVE being the closest comparison).

But ofc you know better, having played 15 minutes and all. Please tell us more, your expertise and experience is impressive.

As for the OP: he's one of the most dedicated haters over at the official forums, spouting the same whines and complaints over and over again for months now. Perhaps they got tired of seeing it and just banned his *ss, after all most of his compaints have been adressed multiple times so there's not much to discuss. But hey, at least mmorpg.com is here so the "discussion" can continue, lol.

Snail is a greedy company for sure but here's a newsflash: they all are! There are no philantropist good guys handing out AAA entertainment for free, so if you're waiting for any MMO company to behave like saints when it comes to taking your money, don't hold your breath.

At least these guys have delivered an awesome game. Totally worth 10 bucks/month imho, and if by chance I'd feel that they're ripping me off or behaving unprofessionally, I'll just stop paying them. I can still play the game without paying a cent.

  User Deleted
3/07/13 7:28:14 AM#20
Originally posted by Vindicar

I love Wushu and I must admit... this game diserves a much better company...

I couldn't agree more. I was 100% on the bandwagon and got bumped off by plain 'ol mismanagement.  It's sad.

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