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Guild Wars 2

Guild Wars 2 

General Discussion  » Please Help: New Player: Banned for Unknown Reason after 2 Days of Playing [RESOLVED]

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118 posts found
  Woopin

Novice Member

Joined: 3/14/07
Posts: 1027

2/06/13 12:55:52 PM#81
Originally posted by Rytz
Originally posted by botrytis
Your name is a misspelling of Ritz - as in cracker and that is a trademarked name. If you didn't know that then plead ignorance and ask to rename your character. DONE

That's a bit of a stretch, considering the spelling alterations.  The name is actually French.  It has nothing to do with crackers.

Yeah they would not bann over Rhytz at all some people are overthinking this...

  Rytz

Apprentice Member

Joined: 6/03/04
Posts: 47

 
OP  2/06/13 12:56:48 PM#82

Well, I'm glad to say I got a support response.  I'm blown away by the reason (if this is it) for the ban.  Talk about a misleading ban error message. See below:

------------------------------------------

Response Via Email (Lindsay) 02/06/2013 12:13 PM

Hello X,

Thank you for providing that information.

In reviewing your account I see that your contact location does not match your billing information. Can you provide a reason for this difference?

Thank you,
Lindsay
NCsoft Payment Review

------------------------------------------

There's a reason why you have an option for shipping and billing addresses when you buy stuff using credit cards.

If they have problems with fraud purchases then they should do some kind of confirmation before completing the purchase.  And they should definitely send an email stating there was a problem with the payment resulting in the ban.  No communication with me was ever initiated - I've had to seek them out and get an explanation.  Communication on their end would have eliminated all of my confusion from the start.
 
Responded with my frustrations and asked the status of my account and chars (deleted or not).  Waiting to hear back.
   
 
 
  Torvaldr

Elite Member

Joined: 6/10/09
Posts: 5164

Opportunist

2/06/13 1:02:01 PM#83
Originally posted by Woopin
Originally posted by Rytz
Originally posted by botrytis
Your name is a misspelling of Ritz - as in cracker and that is a trademarked name. If you didn't know that then plead ignorance and ask to rename your character. DONE

That's a bit of a stretch, considering the spelling alterations.  The name is actually French.  It has nothing to do with crackers.

Yeah they would not bann over Rhytz at all some people are overthinking this...

It can't be the name.  For one it's a common English word.  For another, there are several business that use that in their name, not just the cracker brand.

Either he's not being honest (no way to say one way or another), someone did something bad on his account, or he got caught in a ban sweep for bots/sellers by accident.

Contact them via the links/methods above.  They've always been reasonable with me.

  Volkon

Advanced Member

Joined: 9/14/10
Posts: 3804

Facts do not require fiction for balance.

2/06/13 1:03:40 PM#84
Originally posted by Rytz

Well, I'm glad to say I got a support response.  I'm blown away by the reason (if this is it) for the ban.  Talk about a misleading ban error message. See below:

------------------------------------------

Response Via Email (Lindsay) 02/06/2013 12:13 PM

Hello X,

Thank you for providing that information.

In reviewing your account I see that your contact location does not match your billing information. Can you provide a reason for this difference?

Thank you,
Lindsay
NCsoft Payment Review

------------------------------------------

There's a reason why you have an option for shipping and billing addresses when you buy stuff using credit cards.

If they have problems with fraud purchases then they should do some kind of confirmation before completing the purchase.  And they should definitely send an email stating there was a problem with the payment resulting in the ban.  No communication with me was ever initiated - I've had to seek them out and get an explanation.  Communication on their end would have eliminated all of my confusion from the start.

Responded with my frustrations and asked the status of my account and chars (deleted or not).  Waiting to hear back.

   
 

Oooohhhh... I see. OK, so they're being overzealous at fighting potential fraud. Ugh... it's unfortunate that you're having to go through that, but at least they're erring on the side of caution rather than let people get screwed by ignoring a potential warning flag.

 

It sounds like you're on track to get things rolling again, good luck!

Oderint, dum metuant.

  cronius77

Hard Core Member

Joined: 4/26/12
Posts: 1235

2/06/13 1:05:03 PM#85
Originally posted by Rytz

Well, I'm glad to say I got a support response.  I'm blown away by the reason (if this is it) for the ban.  Talk about a misleading ban error message. See below:

[quote=Response Via Email (Lindsay)]02/06/2013 12:13 PM

Hello X,

Thank you for providing that information.

In reviewing your account I see that your contact location does not match your billing information. Can you provide a reason for this difference?

Thank you,
Lindsay
NCsoft Payment Review[/quote]

There's a reason why you have an option for shipping and billing addresses when you buy stuff using credit cards.

If they have problems with fraud purchases then they should do some kind of confirmation before completing the purchase.  And they should definitely send an email stating there was a problem with the payment resulting in the ban.  No communication with me was ever initiated - I've had to seek them out and get an explanation.  Communication on their end would have eliminated all of my confusion from the start.

Responded with my frustrations and asked the status of my account and chars (deleted or not).  Waiting to hear back.

   
 

anyone whos dealt with support for anet knows they are complete and utter idiots and the only ones taking their sides is these people on this site who just enjoy nothing but trolling. I would get a refund man just for the simple fact they need to stop banning everyone for stupid crap. People on this site accusing you of everything under the sun and accusing you of hacking and naming violations shows you how this games community is . Trust me its not over here to , you will get a bunch of posts still accusing you of being wrong. Im glad you got it all straight but I wouldnt explain a word to this company , if they want to ban you for having a different billing address when you could of moved and not chaged your cards etc , they do not deserve an answer from you I would speak with my wallet. This is just another example of idiotic crap from arenanet yet again.

  Torvaldr

Elite Member

Joined: 6/10/09
Posts: 5164

Opportunist

2/06/13 1:05:04 PM#86
Originally posted by Volkon
Originally posted by Rytz

Well, I'm glad to say I got a support response.  I'm blown away by the reason (if this is it) for the ban.  Talk about a misleading ban error message. See below:

------------------------------------------

Response Via Email (Lindsay) 02/06/2013 12:13 PM

Hello X,

Thank you for providing that information.

In reviewing your account I see that your contact location does not match your billing information. Can you provide a reason for this difference?

Thank you,
Lindsay
NCsoft Payment Review

------------------------------------------

There's a reason why you have an option for shipping and billing addresses when you buy stuff using credit cards.

If they have problems with fraud purchases then they should do some kind of confirmation before completing the purchase.  And they should definitely send an email stating there was a problem with the payment resulting in the ban.  No communication with me was ever initiated - I've had to seek them out and get an explanation.  Communication on their end would have eliminated all of my confusion from the start.

Responded with my frustrations and asked the status of my account and chars (deleted or not).  Waiting to hear back.

   
 

Oooohhhh... I see. OK, so they're being overzealous at fighting potential fraud. Ugh... it's unfortunate that you're having to go through that, but at least they're erring on the side of caution rather than let people get screwed by ignoring a potential warning flag.

 

It sounds like you're on track to get things rolling again, good luck!

That's interesting.  My billing and home address are different, but they are in the same town.  Then again my account with Guild Wars and NCSoft Master account is pretty old.  Maybe they already sorted that out.

  Rytz

Apprentice Member

Joined: 6/03/04
Posts: 47

 
OP  2/06/13 1:13:00 PM#87

Wanted to add the subject line and email address they are using for other people so maybe they can force a faster response:

Subject: Account Terminated after 2 Days [Incident: 130206-000289]
From: "Guild Wars 2 Support" <support@guildwars2.com>

If initiating a contact this way, you might have to put your incident number in the subject line at the end or it could be filtered out as spam.

  Scalpless

Hard Core Member

Joined: 3/22/07
Posts: 1228

2/06/13 1:13:57 PM#88
Sounds like they still have trouble with fraud. They can be a bit overzealous when it comes to hunting hackers and preventing password theft, but then again, I guess it's better than being too soft. I wouldn't worry about your characters.
  RefMinor

Novice Member

Joined: 7/16/11
Posts: 3539

Hipster

2/06/13 1:14:45 PM#89
Originally posted by Rytz

Well, I'm glad to say I got a support response.  I'm blown away by the reason (if this is it) for the ban.  Talk about a misleading ban error message. See below:

------------------------------------------

Response Via Email (Lindsay) 02/06/2013 12:13 PM

Hello X,

Thank you for providing that information.

In reviewing your account I see that your contact location does not match your billing information. Can you provide a reason for this difference?

Thank you,
Lindsay
NCsoft Payment Review

------------------------------------------

There's a reason why you have an option for shipping and billing addresses when you buy stuff using credit cards.

If they have problems with fraud purchases then they should do some kind of confirmation before completing the purchase.  And they should definitely send an email stating there was a problem with the payment resulting in the ban.  No communication with me was ever initiated - I've had to seek them out and get an explanation.  Communication on their end would have eliminated all of my confusion from the start.
 
Responded with my frustrations and asked the status of my account and chars (deleted or not).  Waiting to hear back.
   
 
 

I hope you get an apology from some of the posters in this thread.

  botrytis

Advanced Member

Joined: 1/04/05
Posts: 2445

2/06/13 1:16:04 PM#90
Originally posted by Torvaldr
Originally posted by Volkon
Originally posted by Rytz

Well, I'm glad to say I got a support response.  I'm blown away by the reason (if this is it) for the ban.  Talk about a misleading ban error message. See below:

------------------------------------------

Response Via Email (Lindsay) 02/06/2013 12:13 PM

Hello X,

Thank you for providing that information.

In reviewing your account I see that your contact location does not match your billing information. Can you provide a reason for this difference?

Thank you,
Lindsay
NCsoft Payment Review

------------------------------------------

There's a reason why you have an option for shipping and billing addresses when you buy stuff using credit cards.

If they have problems with fraud purchases then they should do some kind of confirmation before completing the purchase.  And they should definitely send an email stating there was a problem with the payment resulting in the ban.  No communication with me was ever initiated - I've had to seek them out and get an explanation.  Communication on their end would have eliminated all of my confusion from the start.

Responded with my frustrations and asked the status of my account and chars (deleted or not).  Waiting to hear back.

   
 

Oooohhhh... I see. OK, so they're being overzealous at fighting potential fraud. Ugh... it's unfortunate that you're having to go through that, but at least they're erring on the side of caution rather than let people get screwed by ignoring a potential warning flag.

 

It sounds like you're on track to get things rolling again, good luck!

That's interesting.  My billing and home address are different, but they are in the same town.  Then again my account with Guild Wars and NCSoft Master account is pretty old.  Maybe they already sorted that out.

Those are different. GW2 is an A.Net account not NCSoft. If you get a GW2 account, they link the 2 and A.Net is in charge of your GW1 and GW2 account.

 

I was just trying to help, pointing out the name. That is all - people whothough  I was stupid for suggesting so, at least I was trying to help him figure it out. What were you doing besides belittling someone?

"In 50 years, when I talk to my grandchildren about these days, I'll make sure to mention what an accomplished MMO player I was. They are going to be so proud ..."
by Naqaj - 7/17/2013 MMORPG.com forum

  Rytz

Apprentice Member

Joined: 6/03/04
Posts: 47

 
OP  2/06/13 1:17:11 PM#91
Originally posted by Scalpless
Sounds like they still have trouble with fraud. They can be a bit overzealous when it comes to hunting hackers and preventing password theft, but then again, I guess it's better than being too soft. I wouldn't worry about your characters.

I don't mind the extra protection.  I applaud them for it.

They are doing it backwards though.  I should have never gotten access to the game until they verified my identity.  Plus no communication was initiated to tell me about any kind of fraud protection or transaction trouble.  The way they put it out there made it sound like I was an outlaw of the game rules and EULA.

  Rytz

Apprentice Member

Joined: 6/03/04
Posts: 47

 
OP  2/06/13 1:19:23 PM#92
Originally posted by RefMinor

I hope you get an apology from some of the posters in this thread.

Hah - honestly I ignored most of the BS anyway.  I know how these types of forums go.

Thanks to those who provided help and info.

  Volkon

Advanced Member

Joined: 9/14/10
Posts: 3804

Facts do not require fiction for balance.

2/06/13 1:20:37 PM#93
Originally posted by Rytz
Originally posted by Scalpless
Sounds like they still have trouble with fraud. They can be a bit overzealous when it comes to hunting hackers and preventing password theft, but then again, I guess it's better than being too soft. I wouldn't worry about your characters.

I don't mind the extra protection.  I applaud them for it.

They are doing it backwards though.  I should have never gotten access to the game until they verified my identity.  Plus no communication was initiated to tell me about any kind of fraud protection or transaction trouble.  The way they put it out there made it sound like I was an outlaw of the game rules and EULA.

I agree with you there. It may be useful to mention that to them during your communications, they may actually listen.

Oderint, dum metuant.

  botrytis

Advanced Member

Joined: 1/04/05
Posts: 2445

2/06/13 1:28:34 PM#94
I am happy this worked out for you - GL!

"In 50 years, when I talk to my grandchildren about these days, I'll make sure to mention what an accomplished MMO player I was. They are going to be so proud ..."
by Naqaj - 7/17/2013 MMORPG.com forum

  Rytz

Apprentice Member

Joined: 6/03/04
Posts: 47

 
OP  2/06/13 1:31:36 PM#95
Originally posted by botrytis
I am happy this worked out for you - GL!

Well, nothing is really fixed yet, but a response is a start.

We'll see how it goes. I'll report updates here.

  cronius77

Hard Core Member

Joined: 4/26/12
Posts: 1235

2/06/13 1:32:54 PM#96
Originally posted by Rytz
Originally posted by botrytis
I am happy this worked out for you - GL!

Well, nothing is really fixed yet, but a response is a start.

We'll see how it goes. I'll report updates here.

my buddy had a issue with being accused of abusingthe chat or something , he just threatened for a refund and he got back into game pretty fast. If all else fails give it a try it might help.

  Volkon

Advanced Member

Joined: 9/14/10
Posts: 3804

Facts do not require fiction for balance.

2/06/13 1:36:41 PM#97
Originally posted by cronius77
Originally posted by Rytz
Originally posted by botrytis
I am happy this worked out for you - GL!

Well, nothing is really fixed yet, but a response is a start.

We'll see how it goes. I'll report updates here.

my buddy had a issue with being accused of abusingthe chat or something , he just threatened for a refund and he got back into game pretty fast. If all else fails give it a try it might help.

I'd save a more "hostile" approach for last however, but that's me personally.

Oderint, dum metuant.

  Quizzical

Guide

Joined: 12/11/08
Posts: 12768

2/06/13 1:39:56 PM#98
Originally posted by Volkon
Originally posted by simmihi

To get banned without a word, i can only imagine that the payment did not get through, or was made using a fake/stolen credit card. Most, if not all companies permaban for things like this (chargebacks included). Might have been a payment error.

That's a really good point. We'll definitely need to see the alleged list of reasons.

It could be a simple case of the payment not going through.  Two days after the purchase is about the right timing for that.  ArenaNet's strategy seems to be to give you immediate credit when you buy something, and then ban you if the credit card company rejects the payment.  When I bought the game, my credit card company immediately flagged the purchase as potentially fraudulent, and I had to talk to them on the phone and tell them that I really did authorize it before they would let it go through.

If that's the case, then ArenaNet will unban you when they get paid.

  Mardukk

Spotlight Poster

Joined: 2/05/11
Posts: 1267

2/06/13 1:47:41 PM#99
Originally posted by RefMinor
Originally posted by Rytz

Well, I'm glad to say I got a support response.  I'm blown away by the reason (if this is it) for the ban.  Talk about a misleading ban error message. See below:

------------------------------------------

Response Via Email (Lindsay) 02/06/2013 12:13 PM

Hello X,

Thank you for providing that information.

In reviewing your account I see that your contact location does not match your billing information. Can you provide a reason for this difference?

Thank you,
Lindsay
NCsoft Payment Review

------------------------------------------

There's a reason why you have an option for shipping and billing addresses when you buy stuff using credit cards.

If they have problems with fraud purchases then they should do some kind of confirmation before completing the purchase.  And they should definitely send an email stating there was a problem with the payment resulting in the ban.  No communication with me was ever initiated - I've had to seek them out and get an explanation.  Communication on their end would have eliminated all of my confusion from the start.
 
Responded with my frustrations and asked the status of my account and chars (deleted or not).  Waiting to hear back.
   
 
 

I hope you get an apology from some of the posters in this thread.

No kidding...some people in this thread have been way off base attacking OP.  You would think OP went around kicking people's dogs, based on some the responses he got lol.

  eric_w66

Advanced Member

Joined: 1/12/06
Posts: 1004

2/06/13 1:50:46 PM#100
Originally posted by Rytz

Well, I'm glad to say I got a support response.  I'm blown away by the reason (if this is it) for the ban.  Talk about a misleading ban error message. See below:

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Response Via Email (Lindsay) 02/06/2013 12:13 PM

Hello X,

Thank you for providing that information.

In reviewing your account I see that your contact location does not match your billing information. Can you provide a reason for this difference?

Thank you,
Lindsay
NCsoft Payment Review

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There's a reason why you have an option for shipping and billing addresses when you buy stuff using credit cards.

If they have problems with fraud purchases then they should do some kind of confirmation before completing the purchase.  And they should definitely send an email stating there was a problem with the payment resulting in the ban.  No communication with me was ever initiated - I've had to seek them out and get an explanation.  Communication on their end would have eliminated all of my confusion from the start.
 
Responded with my frustrations and asked the status of my account and chars (deleted or not).  Waiting to hear back.
   
 
 

As a person who works in credit card processing, this reason makes plenty of sense.

 

"Credit Card Fraud"

 

When billing address isn't the same as contact address, the rates of fraud skyrocket, and there's a VERY good chance that the real owner of the CC will shut down the account (if it is fraud), so A.net will be out the money. So rather than let you play for free, they shut you down.

 

NOW, the interesting part is that it let you create the account in the first place. (They typically ask that question during the check out process for a reason).

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