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Guild Wars 2

Guild Wars 2 

General Discussion  » Please Help: New Player: Banned for Unknown Reason after 2 Days of Playing [RESOLVED]

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118 posts found
  Rednecksith

Apprentice Member

Joined: 6/12/09
Posts: 1272

Bite my fiery metal ass!

2/06/13 12:47:41 PM#61
Originally posted by botrytis
Originally posted by Rytz

Character's name on Sorrow was/is "Rhytz", which doesn't seem offensive or obscene in any way.  I can't imagine that being the issue.

GW2 support accounts can be separate from main game accounts, so you can create a support account without having a GW2 game account (stranglely enough).  I had to do this to submit my first ticket.  My second support ticket was without being logged into any account (don't need an account to submit a ticket).

In regards to purchase issues, I see the transaction listed in my bank statement:

CHARGE.NCSOFT.COM ###### 79.99

I would think they would have notified me by email or something if there was a billing problem.  There shouldn't be though.
 
Last resort is to get a refund, which sucks cause I like the game.  Hopefully I don't have to resort to calling their dev office.  I'm not beyond it though.
 
... and to the person that said I need to quit playing games and get laid, I get mine.

It is your name - read the naming rules. From A.Net

We do not permit names that:

  • Have offensive racial, ethnic, or national connotations.
  • Include hate speech or bigoted slurs
  • Reference sexual acts or real life violence.
  • Are pornographic.
  • Make inappropriate references to human anatomy or bodily functions.
  • Reference illegal drugs or activities.
  • Reference religious or historical figures.
  • Reference real-life people.
  • Reference names of copyrighted or trademarked characters, materials, or products.
  • Use misspellings or alternative spellings of names that violate any of the above rules.
Your name is a misspelling of Ritz - as in cracker and that is a trademarked name. If you didn't know that then plead ignorance and ask to rename your character. DONE

 

 

If that's the case, than it's one of the most idiotic, petty reasons I've ever heard of someone being permabanned for. Furthermore how in the hell do they know it's even pronounced the same?

I've no love for Anet, but if they banned  (permanently, I might add) someone for that than they've really sunk to a new low. Simply ridiculous. Hell, just about every name out there could be considered a 'misspelling' of something copyrighted when you think about it.

I really don't think Anet would be that stupid.

  Vorthanion

Hard Core Member

Joined: 7/02/11
Posts: 1954

2/06/13 12:48:59 PM#62
Originally posted by fs23otm

I highly doubt you were banned for an unknown reason. They clearly tell you why your banned.

All you can do is call the customer support and plead your case. 

Not true of NCSoft.  I didn't even know my account was banned for City of Heroes.  Never received an email and couldn't get a response from them through email or a support ticket.  I had to call them to find out why they had banned my account, I was included in a batch of suspected hackers.  Funny considering I have never used an addon or cheat ever.  Anyway, they immediately re-instated my account.  It would seem that many times, they just ban blocks of account and figure only legit customers would bother to call and have it fixed.

 

My suggestion to the OP is to call directly.  Don't bother with the long waits associated with board posts or social media sites.  Both ANet and NCSoft have phone centers for this sort of thing.

  botrytis

Advanced Member

Joined: 1/04/05
Posts: 2555

2/06/13 12:50:13 PM#63
Originally posted by Rednecksith
Originally posted by botrytis
Originally posted by Rytz

Character's name on Sorrow was/is "Rhytz", which doesn't seem offensive or obscene in any way.  I can't imagine that being the issue.

GW2 support accounts can be separate from main game accounts, so you can create a support account without having a GW2 game account (stranglely enough).  I had to do this to submit my first ticket.  My second support ticket was without being logged into any account (don't need an account to submit a ticket).

In regards to purchase issues, I see the transaction listed in my bank statement:

CHARGE.NCSOFT.COM ###### 79.99

I would think they would have notified me by email or something if there was a billing problem.  There shouldn't be though.
 
Last resort is to get a refund, which sucks cause I like the game.  Hopefully I don't have to resort to calling their dev office.  I'm not beyond it though.
 
... and to the person that said I need to quit playing games and get laid, I get mine.

It is your name - read the naming rules. From A.Net

We do not permit names that:

  • Have offensive racial, ethnic, or national connotations.
  • Include hate speech or bigoted slurs
  • Reference sexual acts or real life violence.
  • Are pornographic.
  • Make inappropriate references to human anatomy or bodily functions.
  • Reference illegal drugs or activities.
  • Reference religious or historical figures.
  • Reference real-life people.
  • Reference names of copyrighted or trademarked characters, materials, or products.
  • Use misspellings or alternative spellings of names that violate any of the above rules.
Your name is a misspelling of Ritz - as in cracker and that is a trademarked name. If you didn't know that then plead ignorance and ask to rename your character. DONE

 

 

If that's the case, than it's one of the most idiotic, petty reasons I've ever heard of someone being permabanned for. Furthermore how in the hell do they know it's even pronounced the same?

I've no love for Anet, but if they banned  (permanently, I might add) someone for that than they've really sunk to a new low. Simply ridiculous. Hell, just about every name out there could be considered a 'misspelling' of something copyrighted when you think about it.

I really don't think Anet would be that stupid.

I think it makes sense - it seems like a stupid rule but A.Net was almost sued in GW1 for some of the NPC names in game. So they went very strict on this. The rules are in the EULA and are plastered all over the place - what more do you want?

"In 50 years, when I talk to my grandchildren about these days, I'll make sure to mention what an accomplished MMO player I was. They are going to be so proud ..."
by Naqaj - 7/17/2013 MMORPG.com forum

  rawfox

Apprentice Member

Joined: 12/03/09
Posts: 618

2/06/13 12:50:18 PM#64
Originally posted by botrytis
Originally posted by rawfox
Originally posted by Tredo
Originally posted by botrytis
Originally posted by rawfox

My GW1 account was banned last year without giving a reason to me.

To unban it, i had to send the GM

- a picture fom my box

- a picture from my codecard

- a copy of my passport

- a copy of my creditcard

- a report on what exacly has happend

- a reason why i think my account should be unbanned

- ... i forgot the rest, there was more

 

There is good games that i simple refuse to play because of the shitty company behind.

Would Anet have handled my concern properly, i would own GW2 this day.

Now, ill never own a game anymore were Anet is involved.

So it is with Gala/gPot or that Face of Mankind people or whoever failed to handle my online being with the needed responsibility.

 

Im not throwing valuable livetime into a project anymore, that could fell on my back after too mutch time.

That was NCSoft - not A.Net please get it straight. A.Net separated the NCSoft accounts from the A.Net acoounts when GW2 was in Beta. SO don't balem A.Net for what NCSoft did. Also - there is no way they would ask for a Passport picture - SORRY THAT IS BULLSHIT ON YOUR PART. I had a ban on my account too - I had to give the key number, my email, my address, names of my characters and I got my account back. Sorry what you posted is BULLSHIT!! No company worth it's salt would not ask for a passport picture and credit card - I call you on it.

Same went for me.... took me about 30 minutes on the phone and account was active before I hung up.

mhm .. ok

so its obviously complete other people with a complete different attitude there then ?

My account was banned 2 yrs ago from GW1 - it was a mistake - but I had to go through the hoops to unlock it - no pictures just the number on the key code card, the names of my characters, my email and my password. They never asked me for any PASSPORT, CREDIT CARD, or anything like that and they said they never would. What is so hard to understand about that? That is what I am calling bullshit

ya it was maybe 2 years ago and i didnt touched my account for months.

maybe he wanted the extra informations because i couldnt remember the char names any more.

and you can defend that company like you want, im not in GuidWars anymore as i threw it all together into the trashcan.

the account is still banned and they gave a shit, so do i ...

 

  Zeus.CM

Apprentice Member

Joined: 6/13/10
Posts: 1799

www.croatian-maniacs.com

2/06/13 12:51:12 PM#65
Originally posted by Rednecksith
Originally posted by botrytis
Originally posted by Rytz

Character's name on Sorrow was/is "Rhytz", which doesn't seem offensive or obscene in any way.  I can't imagine that being the issue.

GW2 support accounts can be separate from main game accounts, so you can create a support account without having a GW2 game account (stranglely enough).  I had to do this to submit my first ticket.  My second support ticket was without being logged into any account (don't need an account to submit a ticket).

In regards to purchase issues, I see the transaction listed in my bank statement:

CHARGE.NCSOFT.COM ###### 79.99

I would think they would have notified me by email or something if there was a billing problem.  There shouldn't be though.
 
Last resort is to get a refund, which sucks cause I like the game.  Hopefully I don't have to resort to calling their dev office.  I'm not beyond it though.
 
... and to the person that said I need to quit playing games and get laid, I get mine.

It is your name - read the naming rules. From A.Net

We do not permit names that:

  • Have offensive racial, ethnic, or national connotations.
  • Include hate speech or bigoted slurs
  • Reference sexual acts or real life violence.
  • Are pornographic.
  • Make inappropriate references to human anatomy or bodily functions.
  • Reference illegal drugs or activities.
  • Reference religious or historical figures.
  • Reference real-life people.
  • Reference names of copyrighted or trademarked characters, materials, or products.
  • Use misspellings or alternative spellings of names that violate any of the above rules.
Your name is a misspelling of Ritz - as in cracker and that is a trademarked name. If you didn't know that then plead ignorance and ask to rename your character. DONE

 

 

If that's the case, than it's one of the most idiotic, petty reasons I've ever heard of someone being permabanned for. Furthermore how in the hell do they know it's even pronounced the same?

I've no love for Anet, but if they banned  (permanently, I might add) someone for that than they've really sunk to a new low. Simply ridiculous. Hell, just about every name out there could be considered a 'misspelling' of something copyrighted when you think about it.

I really don't think Anet would be that stupid.

I don't think that's the case. If you have offensive name other players should report you and then Arenanet will request that you change the name. If you do not, you get banned. If you were banned without any notice, it must be something else!

Contanct support and request the reason!

  Rytz

Apprentice Member

Joined: 6/03/04
Posts: 47

 
OP  2/06/13 12:52:11 PM#66
Originally posted by Vorthanion

My suggestion to the OP is to call directly.  Don't bother with the long waits associated with board posts or social media sites.  Both ANet and NCSoft have phone centers for this sort of thing.

Is there a call center?  I'm under the impression from what I've read there is only a phone number to their corporate office.  Can anyone confirm / provide the contact info?

  Vorthanion

Hard Core Member

Joined: 7/02/11
Posts: 1954

2/06/13 12:53:10 PM#67
Originally posted by kevjards
i got my account hacked on day one..took me 10 days to get my account back..then they banned me for what the hacker did..took me another 2 days to get it sorted..Anet are not the brightest apples in the bunch but has long as when you contact them and your not abusive they will sort it for you..it was my fault i got hacked so it was down to my stupidity in the end.just be patient.they seem to deal with these problems a lot quicker than they did on release.mind you they had 10000 accounts hacked the first few days..good  luck getting it sorted.

At the very least, ANet could have offered security keys from day one.  It's not like they didn't know this kind of thing hasn't been available for the last couple of years.

  Zeus.CM

Apprentice Member

Joined: 6/13/10
Posts: 1799

www.croatian-maniacs.com

2/06/13 12:55:58 PM#68
Originally posted by Rytz
Originally posted by Vorthanion

My suggestion to the OP is to call directly.  Don't bother with the long waits associated with board posts or social media sites.  Both ANet and NCSoft have phone centers for this sort of thing.

Is there a call center?  I'm under the impression from what I've read there is only a phone number to their corporate office.  Can anyone confirm / provide the contact info?

There is no call center. Contact support via email ticket. Prepare your cd key and bill and other account information. Request the reason for ban.

  Rytz

Apprentice Member

Joined: 6/03/04
Posts: 47

 
OP  2/06/13 12:59:17 PM#69
Originally posted by Zeus.CM
Originally posted by Rytz
Originally posted by Vorthanion

My suggestion to the OP is to call directly.  Don't bother with the long waits associated with board posts or social media sites.  Both ANet and NCSoft have phone centers for this sort of thing.

Is there a call center?  I'm under the impression from what I've read there is only a phone number to their corporate office.  Can anyone confirm / provide the contact info?

There is no call center. Contact support via email ticket. Prepare your cd key and bill and other account information. Request the reason for ban.

In the tickets I submitted I provided as much information as I could.  My only other option was to post on public forums and social sites to get their attention.  A last resort would be to call their corporate office and get ugly.  Not something I really want to do but they aren't giving me much choice.  I at least want my money back.

  GwapoJosh

Apprentice Member

Joined: 3/10/12
Posts: 1010

2/06/13 1:02:07 PM#70
Originally posted by Rytz

I was never botting or hacking and never bought items, gear, or money from 3rd party sellers.  There is actually a different termination message that you will get for that type of infraction (I've seen it from searching for banned support solutions).

Character's name on Sorrow was/is "Rhytz", which doesn't seem offensive or obscene in any way.  I can't imagine that being the issue.

GW2 support accounts can be separate from main game accounts, so you can create a support account without having a GW2 game account (stranglely enough).  I had to do this to submit my first ticket.  My second support ticket was without being logged into any account (don't need an account to submit a ticket).

In regards to purchase issues, I see the transaction listed in my bank statement:

CHARGE.NCSOFT.COM ###### 79.99

I would think they would have notified me by email or something if there was a billing problem.  There shouldn't be though.
 
Last resort is to get a refund, which sucks cause I like the game.  Hopefully I don't have to resort to calling their dev office.  I'm not beyond it though.
 
... and to the person that said I need to quit playing games and get laid, I get mine.

Was your surname "Cracker"? ;)

"You are all going to poop yourselves." BillMurphy

  nbtscan

Hard Core Member

Joined: 10/06/06
Posts: 507

2/06/13 1:02:19 PM#71
Originally posted by Rytz
In the tickets I submitted I provided as much information as I could.  My only other option was to post on public forums and social sites to get their attention.  A last resort would be to call their corporate office and get ugly.  Not something I really want to do but they aren't giving me much choice.  I at least want my money back.

Worst case, you could always initiate a chargeback through your financial instituion if you can't get the ticket resolved and they won't willingly give you a refund.

Personally I don't know if I'd want to continue playing a game where they ban first and ask questions later.  But I guess that's what you get with a non-subscription game.

  Rytz

Apprentice Member

Joined: 6/03/04
Posts: 47

 
OP  2/06/13 1:03:58 PM#72
Originally posted by GwapoJosh

Was your surname "Cracker"? ;)

Nice try, but no.  Character didn't have a surname.

  botrytis

Advanced Member

Joined: 1/04/05
Posts: 2555

2/06/13 1:04:48 PM#73
Originally posted by nbtscan
Originally posted by Rytz
In the tickets I submitted I provided as much information as I could.  My only other option was to post on public forums and social sites to get their attention.  A last resort would be to call their corporate office and get ugly.  Not something I really want to do but they aren't giving me much choice.  I at least want my money back.

Worst case, you could always initiate a chargeback through your financial instituion if you can't get the ticket resolved and they won't willingly give you a refund.

Personally I don't know if I'd want to continue playing a game where they ban first and ask questions later.  But I guess that's what you get with a non-subscription game.

It is not a ban first - it is a case of not reading the rules before you play. I always read the EULA no matter how long it is.

 

It also sound like the OP, does not speak English as his primary language (am I right here?), so one can ask A.Net to unlock if they allow to rename character.

 

Rift has the same policy and WoW does to - so don't say it is becuase it is a non-sub game.

"In 50 years, when I talk to my grandchildren about these days, I'll make sure to mention what an accomplished MMO player I was. They are going to be so proud ..."
by Naqaj - 7/17/2013 MMORPG.com forum

  hardicon

Novice Member

Joined: 11/23/10
Posts: 363

2/06/13 1:05:50 PM#74

well op good luck, might want to check your email though.  they normally send a reason via email or some other form of communication.  apparantly you are intent on playing this game even though it is bad customer service on your end (assuming all this is true and I am assuming what you have said is true), but quite frankly I would have already had a refund.  companies just dont ban me when i paid for something, or else they wont get my business again.  I dont do things to get banned but in your case sounds like you didnt either, banning over a name is stupid, just change the persons name to generic something and tell them they have 72 hours to rename it or they will forever be known as generic character 72 or whatever. 

 

good luck getting it sorted though.

  Rytz

Apprentice Member

Joined: 6/03/04
Posts: 47

 
OP  2/06/13 1:05:58 PM#75
Originally posted by nbtscan

Worst case, you could always initiate a chargeback through your financial instituion if you can't get the ticket resolved and they won't willingly give you a refund.

Personally I don't know if I'd want to continue playing a game where they ban first and ask questions later.  But I guess that's what you get with a non-subscription game.

I agree.  Unfortunate though, because I really liked the game.  I'm trying not to go this route, provided my character hasn't been deleted.

  Robsolf

Hard Core Member

Joined: 4/21/06
Posts: 4043

Let go of my ears, I know what I'm doing!

2/06/13 1:06:01 PM#76
Originally posted by rawfox

My GW1 account was banned last year without giving a reason to me.

To unban it, i had to send the GM

- a picture fom my box

- a picture from my codecard

- a copy of my passport

- a copy of my creditcard

- a report on what exacly has happend

- a reason why i think my account should be unbanned

- ... i forgot the rest, there was more

 

There is good games that i simple refuse to play because of the shitty company behind.

Would Anet have handled my concern properly, i would own GW2 this day.

Now, ill never own a game anymore were Anet is involved.

So it is with Gala/gPot or that Face of Mankind people or whoever failed to handle my online being with the needed responsibility.

 

Im not throwing valuable livetime into a project anymore, that could fell on my back after too mutch time.

Hate to tell you this... but assuming you're speaking the truth, I'd bet money you fell for a phishing scam, and weren't in contact with NCSoft at all.  Support personnel would NEVER ask for that sort of info.

As to the OP:  It's against the game's best interests to ban a player for no reason.  So if they banned you, odds are your account did something bad, whether you did it or not.  I'd change your pwd's on every account you have, if it were me.

 

  bliss14

Hard Core Member

Joined: 4/01/11
Posts: 535

Ahh devil ether.

2/06/13 1:06:10 PM#77
Originally posted by botrytis
Originally posted by Rytz

Character's name on Sorrow was/is "Rhytz", which doesn't seem offensive or obscene in any way.  I can't imagine that being the issue.

GW2 support accounts can be separate from main game accounts, so you can create a support account without having a GW2 game account (stranglely enough).  I had to do this to submit my first ticket.  My second support ticket was without being logged into any account (don't need an account to submit a ticket).

In regards to purchase issues, I see the transaction listed in my bank statement:

CHARGE.NCSOFT.COM ###### 79.99

I would think they would have notified me by email or something if there was a billing problem.  There shouldn't be though.
 
Last resort is to get a refund, which sucks cause I like the game.  Hopefully I don't have to resort to calling their dev office.  I'm not beyond it though.
 
... and to the person that said I need to quit playing games and get laid, I get mine.

It is your name - read the naming rules. From A.Net

We do not permit names that:

  • Have offensive racial, ethnic, or national connotations.
  • Include hate speech or bigoted slurs
  • Reference sexual acts or real life violence.
  • Are pornographic.
  • Make inappropriate references to human anatomy or bodily functions.
  • Reference illegal drugs or activities.
  • Reference religious or historical figures.
  • Reference real-life people.
  • Reference names of copyrighted or trademarked characters, materials, or products.
  • Use misspellings or alternative spellings of names that violate any of the above rules.
Your name is a misspelling of Ritz - as in cracker and that is a trademarked name. If you didn't know that then plead ignorance and ask to rename your character. DONE

 

 

Seems kind of flimsy though.  Rhytz = Ritz?  Phonetically maybe but still a little out there for a permaban.

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5th Floor

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Guild Wars Support:

http://support.guildwars.com

Main Guild Wars support page.

Community:

community@arena.net

General community contact.

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General website contact.

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Press and other media inquiries.

 
  Volkon

Novice Member

Joined: 9/14/10
Posts: 3813

Facts do not require fiction for balance.

2/06/13 1:10:32 PM#78

Rytz, they're not completely unreasonable as a company. If you can't get worked out what happened they'll give you a refund. Here's the refund information from their page, but it's worth (my opinion) trying to find out if there was a mistake made:

 

 

 

How do I get a refund?

 

 

We are happy to help with any kind of refund request you may have! For information on how to request a refund, please make a selection from the options below and follow the directions before contacting your bank. You should be able to complete the request and receive your refund directly from us.

Game Refunds

If you purchased Guild Wars 2 from http://buy.guildwars2.com and would like a refund, please do the following:

  1. Open the Ask a Question tab above.
  2. Select Refunds from the Issue Type drop-down menu.
  3. Enter a valid e-mail address and let us know in the Subject field that you would like a refund.
  4. In your submission, please provide the following:
    • Your Guild Wars 2 purchase Order ID provided in the receipt of the purchase (if available).
    • The e-mail address you used when making the purchase. (if available).
    • Your billing zip code or postal code.
    • For transactions involving a credit/debit card, ONLY the last 4 digits of the credit/debit card used.
    • For transactions involving PayPal®, the invoice ID or transaction ID from your PayPal® payment history for the transaction.

Note: The refund process includes permanent closure of the Guild Wars 2 account. If you wish to continue to play Guild Wars 2, or if you desire to play in the future, you will need to purchase a new serial code and create a completely new account. Characters, names, items, and other features from the refunded account cannot be transferred to a new or different account.

 

Note the part in yellow... they flat out are giving people they've banned the ability to get a refund for the game and purchase a new one if those people wish to continue playing. I've never seen a company willing to say "OK, you broke our rules, we banned your account, but here's your money back so you can start over if you wish".  Use their support pages, find out the skinny, and if worse comes to worse you can get your money back.

 

Edit: There have been people that have been "perma-banned" that got the account reopened and things cleared up. Work with them, they'll work with you, and good luck.

 
Another edit... I know the part in yellow refers to the fact that the refunded account will be permanently closed, but you can get your money back and start fresh in a worst case scenario.

Oderint, dum metuant.

  Four0Six

Hard Core Member

Joined: 12/18/11
Posts: 1136

2/06/13 1:26:47 PM#79
Originally posted by Robsolf
Originally posted by rawfox

My GW1 account was banned last year without giving a reason to me.

To unban it, i had to send the GM

- a picture fom my box

- a picture from my codecard

- a copy of my passport

- a copy of my creditcard

- a report on what exacly has happend

- a reason why i think my account should be unbanned

- ... i forgot the rest, there was more

 

There is good games that i simple refuse to play because of the shitty company behind.

Would Anet have handled my concern properly, i would own GW2 this day.

Now, ill never own a game anymore were Anet is involved.

So it is with Gala/gPot or that Face of Mankind people or whoever failed to handle my online being with the needed responsibility.

 

Im not throwing valuable livetime into a project anymore, that could fell on my back after too mutch time.

Hate to tell you this... but assuming you're speaking the truth, I'd bet money you fell for a phishing scam, and weren't in contact with NCSoft at all.  Support personnel would NEVER ask for that sort of info.

As to the OP:  It's against the game's best interests to ban a player for no reason.  So if they banned you, odds are your account did something bad, whether you did it or not.  I'd change your pwd's on every account you have, if it were me.

 

 Bam +1 to logic

  Rednecksith

Apprentice Member

Joined: 6/12/09
Posts: 1272

Bite my fiery metal ass!

2/06/13 1:42:09 PM#80
Originally posted by botrytis
Originally posted by nbtscan
Originally posted by Rytz
In the tickets I submitted I provided as much information as I could.  My only other option was to post on public forums and social sites to get their attention.  A last resort would be to call their corporate office and get ugly.  Not something I really want to do but they aren't giving me much choice.  I at least want my money back.

Worst case, you could always initiate a chargeback through your financial instituion if you can't get the ticket resolved and they won't willingly give you a refund.

Personally I don't know if I'd want to continue playing a game where they ban first and ask questions later.  But I guess that's what you get with a non-subscription game.

It is not a ban first - it is a case of not reading the rules before you play. I always read the EULA no matter how long it is.

 

It also sound like the OP, does not speak English as his primary language (am I right here?), so one can ask A.Net to unlock if they allow to rename character.

 

Rift has the same policy and WoW does to - so don't say it is becuase it is a non-sub game.

It's not violating a naming policy! The name is perfectly valid. To say that Rhytz is infringing on the copyright of Ritz is absolutely ludicrous at best. That's like saying the name Shelly infringes upon the copyrights of Shell Gasoline.

Furthermore copyright isn't just about a name, it's about context. Otherwise Ritz Crackers would be in a legal battle with the Ritz Carlton.

I'm not even the drooling fanboy here, and I'm giving Anet more credit than you are. Amusing.

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