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Guild Wars 2

Guild Wars 2 

General Discussion  » Please Help: New Player: Banned for Unknown Reason after 2 Days of Playing [RESOLVED]

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118 posts found
  rpmcmurphy

Elite Member

Joined: 11/26/12
Posts: 279

2/06/13 12:22:19 PM#41

I am honestly not surprised by the OP's post.

Just the other day someone had their account name (not in-game nick) changed because they 'might' have posted on the forums and someone 'might' have seen it and 'might' been offended by it.

Puritanical levels of moderation are never good.

  Tredo

Advanced Member

Joined: 5/17/04
Posts: 206

2/06/13 12:24:35 PM#42

I choose to agree with both sides here for a few reasons. Yes the OP knows what he did wrong or was hacked, PLAIN AND SIMPLE. Yes it's just another MMO, a good one, give it that, but still just an ordinary run of the mill, nothing ground breaking can't stop playing it game.

 

What does crack me up is everyone going on and on about this game or that game, everyone has their opinion, we can share them and  talk about them but to start saying your opinion is better than the next guy, or better than mine is just dumb. We are all gamers, we all come to this site for many reason, but one common one.... we like to game.

 

Agree to disagree, the OP needs to either provide the screens of the mulitple reasons his account was banned for any of us to provide any kind of constructive feedback or like others have suggested he is full of (*&@, and mad because he got caught or was hacked. One way is an easy fix the other...well, not so much.

 

I am not here to troll or to flame up the thread or myself as you can see I have been here for a long time, and post very seldom, but I happend to like the game, and hate ANet, but the game has some great graphics and well... thats what I like about the games I play.

 

Till then, enjoy whatever game you're playing!

  Jean-Luc_Picard

Elite Member

Joined: 1/10/13
Posts: 2902

There... are... four... lights!

2/06/13 12:28:29 PM#43
Originally posted by rpmcmurphy

I am honestly not surprised by the OP's post.

Just the other day someone had their account name (not in-game nick) changed because they 'might' have posted on the forums and someone 'might' have seen it and 'might' been offended by it.

Puritanical levels of moderation are never good.

People using racial slurrs in every other sentence also think the rest of the world are "puritans". That doesn't make what they say any more right for the law.

So your little diatribe means nothing unless you give us a precise information, like what that name really was. Until then, it's only you using an imaginary situation in order to try to validate your opinion.

Playing now: WoW, Landmark, GW2

Got a refund: Archeage. First refund since I started MMOs.

Top 3 MMORPGs played: UO, AC1 and WoW

Honorable mentions: AO, LotRO and GW2.

"The ability to speak doesn't make you intelligent" - Qui-gon Jinn. After many years of reading Internet forums, there's no doubt that neither does the ability to write.

  Rytz

Apprentice Member

Joined: 6/03/04
Posts: 47

 
OP  2/06/13 12:28:29 PM#44

I was never botting or hacking and never bought items, gear, or money from 3rd party sellers.  There is actually a different termination message that you will get for that type of infraction (I've seen it from searching for banned support solutions).

Character's name on Sorrow was/is "Rhytz", which doesn't seem offensive or obscene in any way.  I can't imagine that being the issue.

GW2 support accounts can be separate from main game accounts, so you can create a support account without having a GW2 game account (stranglely enough).  I had to do this to submit my first ticket.  My second support ticket was without being logged into any account (don't need an account to submit a ticket).

In regards to purchase issues, I see the transaction listed in my bank statement:

CHARGE.NCSOFT.COM ###### 79.99

I would think they would have notified me by email or something if there was a billing problem.  There shouldn't be though.
 
Last resort is to get a refund, which sucks cause I like the game.  Hopefully I don't have to resort to calling their dev office.  I'm not beyond it though.
 
... and to the person that said I need to quit playing games and get laid, I get mine.
  botrytis

Advanced Member

Joined: 1/04/05
Posts: 2565

2/06/13 12:30:06 PM#45
Originally posted by rawfox

My GW1 account was banned last year without giving a reason to me.

To unban it, i had to send the GM

- a picture fom my box

- a picture from my codecard

- a copy of my passport

- a copy of my creditcard

- a report on what exacly has happend

- a reason why i think my account should be unbanned

- ... i forgot the rest, there was more

 

There is good games that i simple refuse to play because of the shitty company behind.

Would Anet have handled my concern properly, i would own GW2 this day.

Now, ill never own a game anymore were Anet is involved.

So it is with Gala/gPot or that Face of Mankind people or whoever failed to handle my online being with the needed responsibility.

 

Im not throwing valuable livetime into a project anymore, that could fell on my back after too mutch time.

That was NCSoft - not A.Net please get it straight. A.Net separated the NCSoft accounts from the A.Net acoounts when GW2 was in Beta. SO don't balem A.Net for what NCSoft did. Also - there is no way they would ask for a Passport picture - [mod edit]  I had a ban on my account too - I had to give the key number, my email, my address, names of my characters and I got my account back.[mod edit]  

"In 50 years, when I talk to my grandchildren about these days, I'll make sure to mention what an accomplished MMO player I was. They are going to be so proud ..."
by Naqaj - 7/17/2013 MMORPG.com forum

  Shadoed

Advanced Member

Joined: 10/03/03
Posts: 1488

2/06/13 12:31:13 PM#46
Originally posted by Jean-Luc_Picard
Originally posted by SuperDonk

 WOW, GW2 fans are just too much. They now see everything as a conspiracy to destroy thier beloved game... smh...

Nobody posting here can destroy any game, all are just nerds who spend way too much time on gaming forums (this includes me). So you can dismiss the conspiracy theory, in the grand scheme of things, we are all... nothing important, even though some like to think they are. Some seem to think that just because they dislike a game, the game is doomed - and they just can't let it go, they need to convince everyone else they are right, so they go on a crusade against . Pathetic is my word for those people, and pity my feeling... if they have nothing better to do in their life than bashing video games day after day, instead of eventually play games they actually enjoy, they only deserve pity because they are pathetic beings with what must be very boring life if it leaves them so much time to post crap on forums about they dislike so much.

It can't be denied though that a lot of posters write utter nonsense, misinformation and lies in order to still try to discredit a game (not only this game, same is true on other game's MMORPG.com forums), and that their intent is often made obvious by just one or two sentences of their post.

Personally i think you are missing the point of both the Op's thread and some of the posts within as i have read back again just to double check, but no-one has said that it is a bad game, or tried to drag the game down, the whole point is the poor customer service backing the game up, or not as the case may be.

The OP wants an explanation for his ban and whether he will get his account back which i think most would say is pretty reasonable? For some strange reason some take that as an attack on the game as a whole, why?

It must be Thursday, i never could get the hang of Thursdays.

  fs23otm

Advanced Member

Joined: 6/11/07
Posts: 271

2/06/13 12:31:29 PM#47

Then it most likely was you account name...

 

  Tredo

Advanced Member

Joined: 5/17/04
Posts: 206

2/06/13 12:32:08 PM#48
Originally posted by Rytz

Character's name on Sorrow was/is "Rhytz", which doesn't seem offensive or obscene in any way.  I can't imagine that being the issue.

GW2 support accounts can be separate from main game accounts, so you can create a support account without having a GW2 game account (stranglely enough).  I had to do this to submit my first ticket.  My second support ticket was without being logged into any account (don't need an account to submit a ticket).

In regards to purchase issues, I see the transaction listed in my bank statement:

CHARGE.NCSOFT.COM ###### 79.99

I would think they would have notified me by email or something if there was a billing problem.  There shouldn't be though.
 
Last resort is to get a refund, which sucks cause I like the game.  Hopefully I don't have to resort to calling their dev office.  I'm not beyond it though.
 
... and to the person that said I need to quit playing games and get laid, I get mine.

You know to solve a lot of the issues here... just post the screens of the reasons the account was banned.... its super easy to do... need one of us to walk you through it?

  botrytis

Advanced Member

Joined: 1/04/05
Posts: 2565

2/06/13 12:33:03 PM#49
Originally posted by Rytz

Character's name on Sorrow was/is "Rhytz", which doesn't seem offensive or obscene in any way.  I can't imagine that being the issue.

GW2 support accounts can be separate from main game accounts, so you can create a support account without having a GW2 game account (stranglely enough).  I had to do this to submit my first ticket.  My second support ticket was without being logged into any account (don't need an account to submit a ticket).

In regards to purchase issues, I see the transaction listed in my bank statement:

CHARGE.NCSOFT.COM ###### 79.99

I would think they would have notified me by email or something if there was a billing problem.  There shouldn't be though.
 
Last resort is to get a refund, which sucks cause I like the game.  Hopefully I don't have to resort to calling their dev office.  I'm not beyond it though.
 
... and to the person that said I need to quit playing games and get laid, I get mine.

It is your name - read the naming rules. From A.Net

We do not permit names that:

  • Have offensive racial, ethnic, or national connotations.
  • Include hate speech or bigoted slurs
  • Reference sexual acts or real life violence.
  • Are pornographic.
  • Make inappropriate references to human anatomy or bodily functions.
  • Reference illegal drugs or activities.
  • Reference religious or historical figures.
  • Reference real-life people.
  • Reference names of copyrighted or trademarked characters, materials, or products.
  • Use misspellings or alternative spellings of names that violate any of the above rules.
Your name is a misspelling of Ritz - as in cracker and that is a trademarked name. If you didn't know that then plead ignorance and ask to rename your character. DONE

 

 

"In 50 years, when I talk to my grandchildren about these days, I'll make sure to mention what an accomplished MMO player I was. They are going to be so proud ..."
by Naqaj - 7/17/2013 MMORPG.com forum

  Tredo

Advanced Member

Joined: 5/17/04
Posts: 206

2/06/13 12:34:42 PM#50
Originally posted by botrytis
Originally posted by rawfox

My GW1 account was banned last year without giving a reason to me.

To unban it, i had to send the GM

- a picture fom my box

- a picture from my codecard

- a copy of my passport

- a copy of my creditcard

- a report on what exacly has happend

- a reason why i think my account should be unbanned

- ... i forgot the rest, there was more

 

There is good games that i simple refuse to play because of the shitty company behind.

Would Anet have handled my concern properly, i would own GW2 this day.

Now, ill never own a game anymore were Anet is involved.

So it is with Gala/gPot or that Face of Mankind people or whoever failed to handle my online being with the needed responsibility.

 

Im not throwing valuable livetime into a project anymore, that could fell on my back after too mutch time.

That was NCSoft - not A.Net please get it straight. A.Net separated the NCSoft accounts from the A.Net acoounts when GW2 was in Beta. SO don't balem A.Net for what NCSoft did. Also - there is no way they would ask for a Passport picture - SORRY THAT IS BULLSHIT ON YOUR PART. I had a ban on my account too - I had to give the key number, my email, my address, names of my characters and I got my account back. Sorry what you posted is BULLSHIT!! No company worth it's salt would not ask for a passport picture and credit card - I call you on it.

Same went for me.... took me about 30 minutes on the phone and account was active before I hung up.

  Shadoed

Advanced Member

Joined: 10/03/03
Posts: 1488

2/06/13 12:35:37 PM#51
Originally posted by botrytis
 
Your name is a misspelling of Ritz - as in cracker and that is a trademarked name. If you didn't know that then plead ignorance and ask to rename your character. DONE

 

 

Or a different spelling of 'Rights' or 'Rites' depending on prenunciation or just a name he uses for himself in a number of circumstances, that is a pretty large stretch to say the least!

It must be Thursday, i never could get the hang of Thursdays.

  Tredo

Advanced Member

Joined: 5/17/04
Posts: 206

2/06/13 12:36:07 PM#52
Originally posted by botrytis
Originally posted by Rytz

Character's name on Sorrow was/is "Rhytz", which doesn't seem offensive or obscene in any way.  I can't imagine that being the issue.

GW2 support accounts can be separate from main game accounts, so you can create a support account without having a GW2 game account (stranglely enough).  I had to do this to submit my first ticket.  My second support ticket was without being logged into any account (don't need an account to submit a ticket).

In regards to purchase issues, I see the transaction listed in my bank statement:

CHARGE.NCSOFT.COM ###### 79.99

I would think they would have notified me by email or something if there was a billing problem.  There shouldn't be though.
 
Last resort is to get a refund, which sucks cause I like the game.  Hopefully I don't have to resort to calling their dev office.  I'm not beyond it though.
 
... and to the person that said I need to quit playing games and get laid, I get mine.

It is your name - read the naming rules. From A.Net

We do not permit names that:

  • Have offensive racial, ethnic, or national connotations.
  • Include hate speech or bigoted slurs
  • Reference sexual acts or real life violence.
  • Are pornographic.
  • Make inappropriate references to human anatomy or bodily functions.
  • Reference illegal drugs or activities.
  • Reference religious or historical figures.
  • Reference real-life people.
  • Reference names of copyrighted or trademarked characters, materials, or products.
  • Use misspellings or alternative spellings of names that violate any of the above rules.
Your name is a misspelling of Ritz - as in cracker and that is a trademarked name. If you didn't know that then plead ignorance and ask to rename your character. DONE

 

 

+1 nice job!

  rawfox

Advanced Member

Joined: 12/03/09
Posts: 619

2/06/13 12:36:49 PM#53
Originally posted by Tredo
Originally posted by botrytis
Originally posted by rawfox

My GW1 account was banned last year without giving a reason to me.

To unban it, i had to send the GM

- a picture fom my box

- a picture from my codecard

- a copy of my passport

- a copy of my creditcard

- a report on what exacly has happend

- a reason why i think my account should be unbanned

- ... i forgot the rest, there was more

 

There is good games that i simple refuse to play because of the shitty company behind.

Would Anet have handled my concern properly, i would own GW2 this day.

Now, ill never own a game anymore were Anet is involved.

So it is with Gala/gPot or that Face of Mankind people or whoever failed to handle my online being with the needed responsibility.

 

Im not throwing valuable livetime into a project anymore, that could fell on my back after too mutch time.

That was NCSoft - not A.Net please get it straight. A.Net separated the NCSoft accounts from the A.Net acoounts when GW2 was in Beta. SO don't balem A.Net for what NCSoft did. Also - there is no way they would ask for a Passport picture - SORRY THAT IS BULLSHIT ON YOUR PART. I had a ban on my account too - I had to give the key number, my email, my address, names of my characters and I got my account back. Sorry what you posted is BULLSHIT!! No company worth it's salt would not ask for a passport picture and credit card - I call you on it.

Same went for me.... took me about 30 minutes on the phone and account was active before I hung up.

mhm .. ok

so its obviously complete other people with a complete different attitude there then ?

edit: ah ya, the character names it was, he wanted to know the char names.

and sorry too, it is not BS, it really happend ^^

 

  Rytz

Apprentice Member

Joined: 6/03/04
Posts: 47

 
OP  2/06/13 12:41:35 PM#54
Originally posted by botrytis
Your name is a misspelling of Ritz - as in cracker and that is a trademarked name. If you didn't know that then plead ignorance and ask to rename your character. DONE

That's a bit of a stretch, considering the spelling alterations.  The name is actually French.  It has nothing to do with crackers.

  rpmcmurphy

Elite Member

Joined: 11/26/12
Posts: 279

2/06/13 12:42:30 PM#55
Originally posted by Jean-Luc_Picard
Originally posted by rpmcmurphy

I am honestly not surprised by the OP's post.

Just the other day someone had their account name (not in-game nick) changed because they 'might' have posted on the forums and someone 'might' have seen it and 'might' been offended by it.

Puritanical levels of moderation are never good.

People using racial slurrs in every other sentence also think the rest of the world are "puritans". That doesn't make what they say any more right for the law.

So your little diatribe means nothing unless you give us a precise information, like what that name really was. Until then, it's only you using an imaginary situation in order to try to validate your opinion.

 

diatribe

a bitter or violent criticism or attack; denunciation

N/A

Anyway, the account name was ChentallyMallengedXXXX

  botrytis

Advanced Member

Joined: 1/04/05
Posts: 2565

2/06/13 12:43:42 PM#56
Originally posted by rawfox
Originally posted by Tredo
Originally posted by botrytis
Originally posted by rawfox

My GW1 account was banned last year without giving a reason to me.

To unban it, i had to send the GM

- a picture fom my box

- a picture from my codecard

- a copy of my passport

- a copy of my creditcard

- a report on what exacly has happend

- a reason why i think my account should be unbanned

- ... i forgot the rest, there was more

 

There is good games that i simple refuse to play because of the shitty company behind.

Would Anet have handled my concern properly, i would own GW2 this day.

Now, ill never own a game anymore were Anet is involved.

So it is with Gala/gPot or that Face of Mankind people or whoever failed to handle my online being with the needed responsibility.

 

Im not throwing valuable livetime into a project anymore, that could fell on my back after too mutch time.

That was NCSoft - not A.Net please get it straight. A.Net separated the NCSoft accounts from the A.Net acoounts when GW2 was in Beta. SO don't balem A.Net for what NCSoft did. Also - there is no way they would ask for a Passport picture - SORRY THAT IS BULLSHIT ON YOUR PART. I had a ban on my account too - I had to give the key number, my email, my address, names of my characters and I got my account back. Sorry what you posted is BULLSHIT!! No company worth it's salt would not ask for a passport picture and credit card - I call you on it.

Same went for me.... took me about 30 minutes on the phone and account was active before I hung up.

mhm .. ok

so its obviously complete other people with a complete different attitude there then ?

My account was banned 2 yrs ago from GW1 - it was a mistake - but I had to go through the hoops to unlock it - no pictures just the number on the key code card, the names of my characters, my email and my password. They never asked me for any PASSPORT, CREDIT CARD, or anything like that and they said they never would. What is so hard to understand about that? That is what I am calling bullshit

"In 50 years, when I talk to my grandchildren about these days, I'll make sure to mention what an accomplished MMO player I was. They are going to be so proud ..."
by Naqaj - 7/17/2013 MMORPG.com forum

  Malevil

Apprentice Member

Joined: 1/06/10
Posts: 477

2/06/13 12:46:01 PM#57
Originally posted by rawfox

My GW1 account was banned last year without giving a reason to me.

To unban it, i had to send the GM

- a picture fom my box

- a picture from my codecard

- a copy of my passport

- a copy of my creditcard

- a report on what exacly has happend

- a reason why i think my account should be unbanned

- ... i forgot the rest, there was more

 

There is good games that i simple refuse to play because of the shitty company behind.

Would Anet have handled my concern properly, i would own GW2 this day.

Now, ill never own a game anymore were Anet is involved.

So it is with Gala/gPot or that Face of Mankind people or whoever failed to handle my online being with the needed responsibility.

 

Im not throwing valuable livetime into a project anymore, that could fell on my back after too mutch time.

I say bullshit. I was communicating with NCsoft support about getting my gw1 account back some time ago, and they never asked for things marked in red (pictures ? really ? ... lol). Ppl like you make complaints about wrongfully banned account (which can happen) less credible and not helping the cause.

  kevjards

Apprentice Member

Joined: 9/27/10
Posts: 1453

2/06/13 12:46:38 PM#58
i got my account hacked on day one..took me 10 days to get my account back..then they banned me for what the hacker did..took me another 2 days to get it sorted..Anet are not the brightest apples in the bunch but has long as when you contact them and your not abusive they will sort it for you..it was my fault i got hacked so it was down to my stupidity in the end.just be patient.they seem to deal with these problems a lot quicker than they did on release.mind you they had 10000 accounts hacked the first few days..good  luck getting it sorted.
  User Deleted
2/06/13 12:47:02 PM#59
Originally posted by Tredo
Originally posted by botrytis
Originally posted by Rytz

Character's name on Sorrow was/is "Rhytz", which doesn't seem offensive or obscene in any way.  I can't imagine that being the issue.

GW2 support accounts can be separate from main game accounts, so you can create a support account without having a GW2 game account (stranglely enough).  I had to do this to submit my first ticket.  My second support ticket was without being logged into any account (don't need an account to submit a ticket).

In regards to purchase issues, I see the transaction listed in my bank statement:

CHARGE.NCSOFT.COM ###### 79.99

I would think they would have notified me by email or something if there was a billing problem.  There shouldn't be though.
 
Last resort is to get a refund, which sucks cause I like the game.  Hopefully I don't have to resort to calling their dev office.  I'm not beyond it though.
 
... and to the person that said I need to quit playing games and get laid, I get mine.

It is your name - read the naming rules. From A.Net

We do not permit names that:

  • Have offensive racial, ethnic, or national connotations.
  • Include hate speech or bigoted slurs
  • Reference sexual acts or real life violence.
  • Are pornographic.
  • Make inappropriate references to human anatomy or bodily functions.
  • Reference illegal drugs or activities.
  • Reference religious or historical figures.
  • Reference real-life people.
  • Reference names of copyrighted or trademarked characters, materials, or products.
  • Use misspellings or alternative spellings of names that violate any of the above rules.
Your name is a misspelling of Ritz - as in cracker and that is a trademarked name. If you didn't know that then plead ignorance and ask to rename your character. DONE

 

 

+1 nice job!

Best  internet comedy ever.But seriously might also mean Elvis because he was quite rich.

 

  Phry

Elite Member

Joined: 7/01/04
Posts: 5543

2/06/13 12:47:19 PM#60
Originally posted by Tredo
Originally posted by botrytis
Originally posted by Rytz

Character's name on Sorrow was/is "Rhytz", which doesn't seem offensive or obscene in any way.  I can't imagine that being the issue.

GW2 support accounts can be separate from main game accounts, so you can create a support account without having a GW2 game account (stranglely enough).  I had to do this to submit my first ticket.  My second support ticket was without being logged into any account (don't need an account to submit a ticket).

In regards to purchase issues, I see the transaction listed in my bank statement:

CHARGE.NCSOFT.COM ###### 79.99

I would think they would have notified me by email or something if there was a billing problem.  There shouldn't be though.
 
Last resort is to get a refund, which sucks cause I like the game.  Hopefully I don't have to resort to calling their dev office.  I'm not beyond it though.
 
... and to the person that said I need to quit playing games and get laid, I get mine.

It is your name - read the naming rules. From A.Net

We do not permit names that:

  • Have offensive racial, ethnic, or national connotations.
  • Include hate speech or bigoted slurs
  • Reference sexual acts or real life violence.
  • Are pornographic.
  • Make inappropriate references to human anatomy or bodily functions.
  • Reference illegal drugs or activities.
  • Reference religious or historical figures.
  • Reference real-life people.
  • Reference names of copyrighted or trademarked characters, materials, or products.
  • Use misspellings or alternative spellings of names that violate any of the above rules.
Your name is a misspelling of Ritz - as in cracker and that is a trademarked name. If you didn't know that then plead ignorance and ask to rename your character. DONE

 

 

+1 nice job!

if that was even remotely true they would have enforced a name change, not a complete account ban.. so i think you'll have to come up with another reason as the whole Ritz thing is a stretch.

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